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Holiday Inn Dusseldorf - Hafen

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Holiday Inn Dusseldorf - Hafen
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715 Reviews from our TripAdvisor Community

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Showing 217: English reviews
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Reviewed 1 week ago

Stayed here while visiting my son and taking in some football matches. Typical Holiday Inn; functional, tidy, clean and quite spacious rooms at a reasonable rate. Circa €65prpn - room only. Didn't eat at the hotel so can't comment, other than to say the restaurant and bar looked nice. Location wise not brilliant, for either the city centre or the...

Thank DazzaPFC
Tamara K, Director of Sales at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear DazzaPFC, thank you very much for your positiv review. We are happy to hear that you enjoyed your stay with us. We would be glade to welcome you for breakfast on your next stay with us.

Bradford, West Yorkshire
Reviewed 2 weeks ago

we booked with jet 2 to go to the mercure Dusseldorf - hafen, only to find out a couple of days before that it had changed hands and was now a Holiday Inn. I was a bit put out so to speak as we had chosen the hotel because it was a mercure and Jet 2 didn't bother to tell...

Thank Hutchys_11
Tamara K, Director of Sales at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Hutchys_11, thankyou very much for your feedback. We would apologize for the inconvenience with the Travelagent, that they don't inform you about the Branding change. We are glade that you've got a pleasent stay with us and we hope to welcome you by your next visit again.

Coimbra, Portugal
Reviewed 3 weeks ago via mobile

Quality attendance. Quality facilities. Quality restaurant. Quality breakfast. Quality room. Nearby the Bus and subway stop. Good relation quality vs price. Very warm rooms. Very clean rooms. Quiet area.

Thank Vitor M
Telford, United Kingdom
Reviewed 3 weeks ago via mobile

This HI location ticks all of the IHG formula boxes. It's average at everything and that's what you're expecting - right? On my first visit it was fiercely expensive but then there was an exhibition in town and rooms were at a premium. I was upgraded to a nice room / bathroom which warmed up after a while. I had...

1Thank Andy810
Reviewed 13 January 2017

Nice hotel for a business trip. Have stayed here a few times now. The staff are always friendly, the service is great and the food is very good. The beds are good and the room has enough space and furnishing is good. The only downside about the rooms would be the temperature, the rooms were very hot and despite having...

Thank Jilks
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Jilks, thank you for taking the time after your stay in our Hotel to send us such a nice review. About the temperature in our rooms, we had some problems because couple of days before it was really cold and we put the heating system up - so it needs time to cold down if there are a few...

Vienna, Austria
Reviewed 20 December 2016

1) I needed 3 requests and 2 days to get the luke warm shower fixed in my room. 2) And 2 phone calls and 1.15 hours to get food delivered to my room 3) and the view was wonderful... due to the concrete bar at eye level

Thank Tom_Venning
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Tom, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

High Wycombe, United Kingdom
Reviewed 20 December 2016

It's a bit dated but everything works so nothing to really complain about, just that everything from the Reception, to the elevator, to the bedroom, looks a little dated. I just needed a bed for the night prior to a business meeting - if you want no thrills, this is fine.

Thank Cloud_Matt
Antwerp, Belgium
Reviewed 18 December 2016

Although a bit out of center, it's easy to travel to and from with bus, trams and S-Bahn very close by. From the card vending machines we bought a day ticket for public transport, which was only 10 euro for 2 adults (children up to 6 are free). Hotel staff is friendly. Evening check-in on Friday took a bit long...

Thank richard v
Cairo, Egypt
Reviewed 16 December 2016 via mobile

Room is specious and neat. It is provided with closet and ironing facilities. Mini bar and a long desk I was able to work on my laptop and also put my makeup box :) Bathroom is practical and well designed provided with magnifying/adjustable mirror and hairdryer. Staff are friendly and helpful and smiling :) There are a variety of foods...

Thank Mhegazy30980
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear Mhegazy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tamara Knauer

Erskine, United Kingdom
Reviewed 29 November 2016

The hotel was lovely, the location is good as it's right near the S-Bahn station which links directly to the airport and there is a tram stop also right outside. The hotel was clean and well maintained. The staff were lovely. The room was clean and well kept with a comfortable bed and pillows. Breakfast was great with a good...

Review collected in partnership with Accorhotels.com
Thank CNupur
Tamara K, Leiter Gästebetreuung at Holiday Inn Dusseldorf - Hafen, responded to this review

Dear CNupur, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. And yes since the 01.01.2017 we are Holiday Inn Düsseldorf - Hafen! Sincerely, Tamara Knauer

202 photos of this hotel

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  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Brasserie La Vie
Brasserie La Vie
Cuisines: French, International
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Holiday Inn Dusseldorf - Hafen, situated in Unterbilk, near the media harbor and government district, offers 160 air-conditioned and modern equipped rooms. All rooms have free Wi-Fi access and offering comfortable bedding, Flat screen with over 60 channels and a fridge. The hotel offers parking garage as well as fitness room. The Holiday Inn Düsseldorf - Hafen has easy access to nearby motorways alike to public transport due to the nearby tram stop "Voelklinger Strasse". ... more   less 

Additional Information about Holiday Inn Dusseldorf - Hafen

Address: Volmerswerther Strasse 35, 40221 Dusseldorf, North Rhine-Westphalia, Germany (Formerly Mercure Düsseldorf Hafen)
Region: Germany > North Rhine-Westphalia > Dusseldorf
Price Range: £47 - £313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Dusseldorf - Hafen 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Mercure Duesseldorf Hafen Hotel
Mercure Hotel Duesseldorf Hafen
Mercure Hotel düsseldorf
Hotel Style:
#13 Romantic Hotel in Dusseldorf
#16 Luxury Hotel in Dusseldorf
#18 Business Hotel in Dusseldorf
#25 Family Hotel in Dusseldorf
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Dusseldorf - Hafen staff and other travellers.
3 questions
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Leeds, United Kingdom
over a year ago
Belfast, United Kingdom

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Questions? Get answers from Holiday Inn Dusseldorf - Hafen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room facing the street can be noisy.”
 of 5 bubbles Ommi1965, 11 Oct 2016 | Read review
“If you are Accor Platinum, avoid this property. If you have no expectation, this hotel should be OK.”
 of 5 bubbles UKtrotter2007, 29 Sep 2016 | Read review
“The quieter rooms are at the back.of the hotel. Trams and traffic at the front.”
 of 5 bubbles The_Hungry_Hen, 30 Aug 2016 | Read review
“The view from some rooms will be obscured by a concrete beam.”
 of 5 bubbles SfromL1974, 2 Aug 2016 | Read review
“the heating doesn't work”
 of 5 bubbles 674luizav, 17 May 2016 | Read review
5 of 5