Mercure Hotel Duesseldorf City Nord
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Mercure Hotel Duesseldorf City Nord

Noerdlicher Zubringer 7, 40470 Düsseldorf, North Rhine-Westphalia Germany
Traveller (165)
Dining (36)
Room & Suite (25)

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About

4.0
#43 of 236 hotels in Düsseldorf
3.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.0 of 5 bubbles
Value
3 star hotel offering 190 rooms. The Mercure Duesseldo. City Nord 3* is located in the north of Dusseldorf city between the international airport, fairgrounds and the city center. Easy access to all major companies by public transport. Thehotel featuresaMediterranean restaurant and conference rooms for up to 150 people. The Mercure Duesseldorf City Nord also offers a basement garage and a lobby bar.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
On-demand films
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, German

Location

Noerdlicher Zubringer 7, 40470 Düsseldorf, North Rhine-Westphalia Germany
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 42 out of 100
42
Dusseldorf Airport
Koeln-Bonn Airport
30.6 mi
See all flights
655Reviews13Q+A29Room tips

Reviews
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Detailed Reviews
Thibaut Z wrote a review Jan 2020
Brussels, Belgium25 contributions28 helpful votes
3.0 of 5 bubbles
Very random services, sometimes I got true 4 stars services but got couple of times unbelivable rude and unprofessional services at the reception.

Despite good membership status , you receive no attention and answers you get are incorrect / false. They are wrong and don’t show respect to you...neither give the feeling that they trust you.

Asking prefunding of 400 eur for a 200 eur stay (2 Nights) has never been seen... refusing to give the drink voucher... etc.

By the way privilege rooms are noisy with the highway behind.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DerHenni wrote a review Mar 2022
Haan, Germany763 contributions338 helpful votes
4.0 of 5 bubbles
Stayed here for a night and had a good experience.
Clean and modern rooms, quiet and friendly and proffessional staff.
Te location between city and airport is quite good, there are restaurants and bars nearby, but you're in the city center quite fast, too. Bus, tram and train stop nearby. An Uber Ride to the airport wasabou 15€ in the morning.
Only minus is the closed restaurant and bar.
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Date of stay: March 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
394mindaugask wrote a review Feb 2020
Vilnius, Lithuania1 contribution
3.0 of 5 bubbles
Hotel with 4 stars actually is not that bad, that everybody is complaining, cleanness is supper, breakfast is rich and delicious. For that size of hotel with 4 stars they must have Gym and swimming pool, maybe not big, but with sauna.
Staff is friendly, but the problem is in management and training of the staff.
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Date of stay: February 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: not to street side
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Stadtmüller, General Manager at Mercure Hotel Duesseldorf City Nord
Responded 16 Jun 2020
Dear 394mindaugask, thank you for your feedback nd your stay with us. Maybe you can contact me by email or phone to explain me your experience about our management. I would be happy to hear from you and to see you again in our hotel. With best regards Lala Shabanbayova - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aminaton B wrote a review Jan 2020
Puerto-Lopez, Spain6 contributions1 helpful vote
1.0 of 5 bubbles
I have stayed in many hotels some fancier than others but this is by far the worst hotel all considered . Let’s start by the staff , we specifically asked for one bed we got two when highlighted we were informed that ( in Germany we don’t have one big mattress we can only push two singles together ) which is of course not true
The heater did not work and we are taking about January in Germany when highlighted we were told that ....again ( I. Germany the heaters needs time to work )

Did I mention the internet . They technically have free WiFi but it does NOT work you need to pay to get the one that does work

Our final night ( we stayed for 4 days all ore paid unfortunately ) the sink stopped working and dirty water started floating when we called the hotel this was their answer ( we can bring the plunger but we don’t have anyone who can help with this . The my will be tomorrow , expecting us to just roll with it )
They offered us a new room after we stood our ground and Taraaaa They did have a double bed room after all

To summarise ..... stay away you can find better quality and same if not cheaper options . It’s not near anything . If you don’t have a car you are in trouble and if you have a car enjoy the 14€ a day parking fee
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Stadtmüller, General Manager at Mercure Hotel Duesseldorf City Nord
Responded 16 Jun 2020
Dear Aminatomb , it would be nice if you would delete your comment. We received it already before from another nick names ( Kirat197, ecolea2020 ) With best regards Lala Shabanbayova - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tarik Djaghdjagh wrote a review Jan 2020
3 contributions1 helpful vote
1.0 of 5 bubbles
Poor service, I booked standard room with double bed, when we arrived I double checked with the receptionist and said yes it is one bed double, when we got to the room it was two single beds. We went to see him and he said in Germany all double beds are single attached together, he was very rude. I checked again the website and it is clear that he was lying, there are pictures of the rooms and the one I booked clearly shows double bed, misleading customers and rude, poor service, I will not book with them again.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Stadtmüller, General Manager at Mercure Hotel Duesseldorf City Nord
Responded 16 Jun 2020
Dear Kirat, thank you for your valuable feedback about your stay in our hotel! Please be ensured that we are deeply sorry about not providing the expected room. I am afraid, that there might be a misunderstanding regarding the room type. In our hotel, all our guestrooms in the category “double room” are with two mattresses standing together, so the bed has a width of 1,80 meter. In our twin category we offer two beds standing apart. The third category we offer are our standard rooms with a queen size bed, this bed is only 1,60 meter, with only one mattress but smaller. Because you booked especially a double room, we prepared and blocked this double room for you. Due to the occupancy at new year’s Eve and New year’s Day, it was not possible to offer you a room move to the category Queen Size bed at the first night. With best regards Lala Shabanbayova - Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Holger1110 wrote a review May 2022
Düsseldorf1 contribution
1.0 of 5 bubbles
Worst hotel stay of a decade
Aircondition not working - but on full mode (22 degrees) translated into 30 degrees in the room. Super loud - window not properly noise insulated. Lady at reception did not care about the complaint at all
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Les C wrote a review Feb 2020
Thrapston, United Kingdom46 contributions14 helpful votes
5.0 of 5 bubbles
Great clean and modern hotel, friendly staff, extremely efficient and helpful. Good breakfast choices, well prepared and displayed. Ideal hotel and location for my requirements. Would definitely stay there again when on biusiness.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Stadtmüller, General Manager at Mercure Hotel Duesseldorf City Nord
Responded 16 Jun 2020
Dear LesC440, Thanks a lot for your positive Feedback and your stay with us. It is a pleasure to see that you were overall very satisfied, especially with our service. We would be delighted to welcome you back and wish you all the best. Best regards Lala Shabanbayova - Guest Experience Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Georgy D wrote a review Dec 2013
Mosscow1 contribution5 helpful votes
2.0 of 5 bubbles
During check-in procedure on 10th December 2013 the hotel reserved from my card 300 (three hundred !!!!) Euro as a guarantee for the future payment for service.
Than 131 Euro were paid from my card.
BUT 300 EURO WERE NOT RETURNED
Already 7 (seven) days past but money are still blocked !!!
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Review collected in partnership with Accorhotels.com
Date of stay: December 2013
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karim T wrote a review May 2019
Paris, France134 contributions93 helpful votes
4.0 of 5 bubbles
Good hotel, Value for money more than excellent, nice quiet room, well fournished ,despite there was a lot of dust and noisy air conditioner. Excellent breakfast with an incredible price in regard with its quality! The hotel located between the city and the airport, excellent for a business Thé. At this price wé can't a si more!!! Thank you all team.
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Date of stay: April 2019
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: To reach city centre take light metro U71 or tram 704 or 701 or bus 834 from Heinrichstrasse , To...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
K A R I M wrote a review Feb 2016
Cairo, Egypt15 contributions32 helpful votes
3.0 of 5 bubbles
the hotel was nice, clean and the rooms are good. the stuff was friendly and helpfull.
breakfast was good, with some good varieties.

the hotel is far from the city center and on main street.. there is no underground station beside the hotel. you need to walk for aroung 15 mins to reach underground. and 10 mins walking to reach bus station.

no english entertainment channels on TV. all in deutsch.
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Date of stay: December 2015
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André S, Manager at Mercure Hotel Duesseldorf City Nord
Responded 24 Feb 2016
Dear Karim E, thank you very much for your feedback concerning your stay. We are very pleased that your stay has been to your satisfaction and have forwarded your comments to our team. The next bus station with direction to the city center is about 3 minutes walking distance, we are very sorry that you maybe got wrong informations by our reception team. Regarding the entertainment channels, there are 89 TV channels in several languages available at our guest rooms. We hope that we soon have the opportunity of welcoming you again at our hotel. With kind regards André Stadtmüller General Manager
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Report response as inappropriate
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joy k asked a question Feb 2021
Durham, United Kingdom67 contributions111 helpful votes
Are children allowed in the bar area
Answer from Lala S.
Düsseldorf, Germany
Dear Joy, thanks for your request. Children are welcome in every area of our hotel. Best Regards Your Team from Mercure Hotel Düsseldorf City Nord
Answer from Prem25
Whitefield, United Kingdom120 contributions68 helpful votes
Approx 15 mins by car Approx 20 mins by Ubahn U71 that you can take from Heinrichstrasse Ubahn stop which is about 5 mins walk from the hotel. You need to get out at Henrich Heinz Alle.
Answer from Prem25
Whitefield, United Kingdom120 contributions68 helpful votes
There are several bakeries in Dusseldorf that i am sure will deliver at a price. Best to google and find bakeries close to the hotel. However am not sure of the time by when you need to place an order for the birthday cake to be delivered tomorrow.
Mohamed Ameen asked a question Aug 2017
is there fitness center?
Answer from Lala S.
Düsseldorf, Germany
Dear Mohamed, we are very sorry but we do not have a fitness center in the hotel.
Answer from Lala S.
Düsseldorf, Germany
Dear Honestybird, thanks for your interest in our hotel. Our hotel is located in the north of Dusseldorf, 6 kilometers from the airport and 6 kilometers from the oldtwon. The taxi costs are per ride approx. 20,00 Euro. Of course you can use the public transport as well. We would be happy to welcome you soon in our hotel. Your team from the Mercure Hotel Dusseldorf City Nord
jacqueline m wrote a tip Nov 2023
2 contributions
5.0 of 5 bubbles
"Taxi service at the click of a button from reception staff or there's a bus service 1 minute walk"
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394mindaugask wrote a tip Feb 2020
Vilnius, Lithuania1 contribution
3.0 of 5 bubbles
"not to street side"
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rpsw11 wrote a tip Oct 2019
Albuquerque, New Mexico217 contributions120 helpful votes
4.0 of 5 bubbles
"Get room to the indoor Patio"
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Karim T wrote a tip May 2019
Paris, France134 contributions93 helpful votes
4.0 of 5 bubbles
"To reach city centre take light metro U71 or tram 704 or 701 or bus 834 from Heinrichstrasse , To reach airport take S11 from Derendorf"
Read full review
dg57 wrote a tip Nov 2018
Blackburn, United Kingdom47 contributions36 helpful votes
4.0 of 5 bubbles
"Rooms overlooking the courtyard are very quiet despite the hotel being on a busy road."
Read full review
Not the right property for you?
There are more places to choose from in the Düsseldorf area.
PRICE RANGE
£56 - £125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure duesseldorf city nord
LOCATION
GermanyNorth Rhine-WestphaliaDüsseldorf
NUMBER OF ROOMS
190
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE HOTEL DUESSELDORF CITY NORD - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Mercure Hotel Duesseldorf City Nord
What are some of the property amenities at Mercure Hotel Duesseldorf City Nord?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Hotel Duesseldorf City Nord?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mercure Hotel Duesseldorf City Nord?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Hotel Duesseldorf City Nord?
Yes, paid private parking on-site is available to guests.
Are any cleaning services offered at Mercure Hotel Duesseldorf City Nord?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Duesseldorf City Nord?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Hotel Duesseldorf City Nord offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Hotel Duesseldorf City Nord?
The staff speaks multiple languages, including English, French, and German.
Is Mercure Hotel Duesseldorf City Nord accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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