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Hilton Mainz

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Traveller (451)
Room & Suite (189)
Dining (18)

About

Location
Cleanliness
Service
Value
Property amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
River View
Business
HOTEL CLASS
Hotel links
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Hotel deals

Location

Full view
93Great for walkers
Grade: 93 out of 100
46Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
1,371Reviews
491Photos
16Q+A
100Room tips
Traveller rating
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  • 46
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Popular mentions
Had to spend the night in Mainz, travelling from Amsterdam to Munich. Hotel is old and dated, but staff are helpful and friendly. Breakfast was good, but rooms didn't feel entirely clean. I hope they renovate the hotel soon as it is a good property. Would have given 3.5 stars
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Hotel's Favourite
We were in Mainz for a scheduled 9 day stay and our pre-arranged accommodations in a private flat fell through after we got there! What a nightmare. Thankfully, my husband thought to turn to our traditional Hilton option and we ended up in this hotel. They were absolutely
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Response from HiltonMainzundCity, General Manager at Hilton Mainz
Responded 15 Jan 2019
Dear Julieroadtrip, Thank you very much for your recent visit and the review about it. Our main goal is to deliver excellent services to all our guests and we were very glad to read about your pleasant stay. Our staff is doing their best to help you enjoy every minute of it. I will happily pass on your comments to Mona. We hope to welcome you back soon at Hilton Mainz. Until then wishing you all the best. Best regards, Nadine Selinger I P.A. to Cluster General Manager
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Check in - took 10 minutes waiting because only 1 person at the reception- bad. Rooms: Clean and no issues. Got a welcome message : good Shower: Hotel uses water saving shower head from Grohe which comes along with low water pressure which is unpleasant . If you take a bath
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Nadia Topuz was very pleasant, informative, and greeted me with a warm welcome. Throughout my stay, the entire staff was pretty consistent with great customer service and everyone had wonderful attitudes. I would recommend staying at this hotel, you won't be disappointed.
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As for the location of this hotel, you are right at the tip of all the fun that you ca have in Mainz. Your room will be clean and fresh, however, you should now the area. Don't use the parking (thou just remolded) You can save you money and go to the next parking structure
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Review collected in partnership with Hilton Hotels & Resorts
Response from HiltonMainzundCity, P.A. to Cluster General Manager at Hilton Mainz
Responded 1 week ago
Dear alexanderf377, Greetings from Mainz! First, let me thank you for taking the time to share your feedback about your recent stay with us. It is great to hear that you enjoyed your stay and we are very happy to have had the chance to host you whilst you have been in Mainz. We also thank you for your advice about the service delivery of our reception staff. We have shared your feedback with the front office manager in order to take corrective measurements. This will certainly help us to further improve our services continuously. Dear alexanderf377, the whole team of the Hilton Mainz and me are already looking forward to welcome you back soon. All the best and kin regards Nadine Selinger / P.A. to Cluster General Manager Hilton Mainz / Hilton Mainz City
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
View from Room
One of the many passenger boats
View of Rhine river and fireworks from hotel room
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12345638
No, I don’t think so
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According to their website, medium size dogs are the maximum size and they charge 50 euro, nonrefundable. It didn't say how long the 50 euro would cover. I imagine you can contact them directly to ask that question. That would give you an accurate answer because policies might have changed since people on trip advisor have stayed there.
0 votes
at a minimum 10am. I know because I often rushed before heading to work around that time. I assume 10am perhaps a splash later during the week. Usually, in Germany weekends are until like 11am I am sure it is on the website. However, this hotel actually had a full blown 247 select food menu with breakfast options if desperate.
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yes there are mini fridges in the rooms. You can ask for ice from the Restaurant.
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Not sure. There are shops within walking distance
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1234
"Take a room with view of the Rhine river. For typical local food choose a restaurant outside of the hotel"
"River view rooms are an option if you love to look out onto something other than a main road."
"nice to have a river view"
"We went just now in October, we think was reasonable for a hotel near the water."
"Book as much in advance as possible to take advantage to good offers."
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12345620
PRICE RANGE
US$97 - US$416 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton mainz hotel mainzmainz hilton
LOCATION
GermanyRhineland-PalatinateMainz
NUMBER OF ROOMS
431
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