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Hilton Mainz

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Hilton Mainz
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927 Reviews from our TripAdvisor Community

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Showing 537: English reviews
Charlotte, United States
1 review
Reviewed 1 week ago

This particular Hilton in Mainz Germany is quite nice and the staff is great on all levels. From check in to check out and all of the other departments in between. The rooms are extremely comfortable and up dated in their decor. It's within walking distance to the city center and it's on the Rhine River.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 997alay
Indianapolis, Indiana
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

After a string of non-Hilton hotel stays during a European business trip, this property was a most welcomed treat! With a beautiful view of the Rhine and tasty treats in my room it was good be back 'home' with Hilton. The staff was so helpful in providing directions to local attractions and restaurant suggestions. The breakfast was AMAZING. As for... More 

Helpful?
Thank lisalisa46410
HiltonMainzundCity, General Manager at Hilton Mainz, responded to this review

Dear lisalisa46410, I would like to thank you for sharing your great experiences on Tripadvisor. I am delighted about your excellent feedback for our hotel, team and the services provided. I am glad you enjoyed your stay in one of our great river view rooms. We are now looking forward to welcome you back soon. Best Regards from Mainz, Linda... More 

Milton Keynes, United Kingdom
Level Contributor
178 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 2 weeks ago

It took us a while to find our room in this huge hotel. Signage was poor and there seem to be few staff. Room was fine though, has everything you are likely to need and are quite large. We ate in the hotel restaurant as weather was atrocious that night. Nice view of the river. Decent choice and well cooked... More 

Helpful?
Thank PerTheCat
HiltonMainzundCity, General Manager at Hilton Mainz, responded to this review

Dear PerTheCat, We would like to thank you for your time to share your great feedback with us and other travellers through the tripadvisor website. We very much appreciate your kind words for our hotel and services and it is great to see that you had a great time in Mainz. We very look forward to welcome you back soon.... More 

Virginia
2 reviews
Reviewed 2 weeks ago

Hilton should model all of their properties after this hotel! The cleanest most professional hotel I have had the privilege to experience. The staff accommodating at all times. Dining in a beautiful setting with attentive staff. Well done!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank T7756UAdianeb
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Business trip in this hotel. It is near to the town of Mainz, good enough for little shopping, enjoy time there. View is nice beside the River, buffet is good and convenient as wanting to taste any Germany favour.

Helpful?
Thank Dorothy C
London, United Kingdom
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 weeks ago via mobile

I wrote this while in the hotel. Once again I am fighting the woeful internet coverage. For a hotel used regularly for business it really is appalling. You can choose to pay for an upgrade but reasonable internet is now provided by most hotels without gouging their customers. The service is ok. Regularly have room service with items missing e.g.... More 

Helpful?
Thank tour_contact
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

Rooms are spacious and have all amenities. Staff are friendly and helpful. This hotel is situated within walking distance from the Old City, shopping areas and restaurants. It is on a bus route should you wish to explore further.

Helpful?
Thank Deidre C
2 reviews
Reviewed 3 weeks ago

Room was nice but service very poor. Not to be recommended. First the room price went up upon arrival, then room service forgot to close the door and I found it open when came back from a meeting, then they tried to charge me for two breakfasts when I only spent one night there and was alone. Moreover, my e-mail... More 

Helpful?
Thank Andrzej K
HiltonMainzundCity, General Manager at Hilton Mainz, responded to this review

Dear Andrzej K, I would like to thank you for sharing your experiences with us on Tripadvisor. We are sorry to hear that your experiences did not match with your expectations and we obviously failed to make your visit to Mainz a more memorable experience. Please rest assured that your comments help us to continually improve our service, so we... More 

Chicago, Illinois
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago

There are some good things about this hotel: Its location and the buffet for dinner, for example. Those good things are more than outweighed, however, by the bad things: The hotel never could get the temperature in my room correct. After three different trips to the front desk across three different days to tell them that no matter how I... More 

Helpful?
Thank 72850007
HiltonMainzundCity, General Manager at Hilton Mainz, responded to this review

Dear 72850007, Thank you very much for your recent stay and for sharing your valuable feedback with the community. To my regret we have noticed, that you were not satisfied with our fitness facilities and I do not want to miss to apologize for any inconvenience caused. Please be ensured that we will take your remarks regarding the fitness facilities... More 

Brussels, Belgium
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 weeks ago

The Hilton is really two hotels divided by a major street. I had the misfortune of being across the street, which meant poor signage and a long walk to my room through their conference event center (lots of fun when crowded with an event - I'm sure the paying organization loved people lugging luggage and regular foot traffic through the... More 

Helpful?
Thank bigskymj
HiltonMainzundCity, General Manager at Hilton Mainz, responded to this review

Dear bigskymj, Thank you very much for your recent stay and for sharing your valuable feedback with the community. I would like to apologize for the inconvenience caused regarding the long walk to your room which was located in our second building Dome wing. Furthermore I would like to apologize for the steps which make it hard to carry luggage.... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Weinstube
Weinstube
Cuisines: German, European, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge

Additional Information about Hilton Mainz

Address: Rheinstrasse 68, 55116 Mainz, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Mainz
Price Range: £73 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mainz 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Hilton Mainz Hotel Mainz
Mainz Hilton
Hotel Style:
#2 Luxury Hotel in Mainz
#4 Romantic Hotel in Mainz
#4 Business Hotel in Mainz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mainz staff and other travellers.
11 questions
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Questions? Get answers from Hilton Mainz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just get good directions to your room before leaving Reception!”
 of 5 bubbles PerTheCat, 20 Nov 2016 | Read review
“Get a room facing the river.”
 of 5 bubbles 72850007, 10 Nov 2016 | Read review
“Don't drive”
 of 5 bubbles bigskymj, 8 Nov 2016 | Read review
“River view, not on the 1st floor - passers by can look in.”
 of 5 bubbles Gastronaut77_Lon, 28 Oct 2016 | Read review
“Select the River view side to enjoy the Rhine - may be a bit more pricey”
 of 5 bubbles SuruE, 27 Oct 2016 | Read review
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