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Hilton Mainz

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Traveller (451)
Room & Suite (189)
Dining (18)

About

Location
Cleanliness
Service
Value
Property amenities
Restaurant
Room service
Fitness Centre with Gym / Workout Room
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
River View
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Advance Purchase
Hotel deals

Location

Full view
93Great for walkers
Grade: 93 out of 100
46Restaurantswithin 0.3 miles
18Attractionswithin 0.3 miles
1,381Reviews
491Photos
16Q+A
100Room tips
Traveller rating
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  • 48
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Popular mentions
The personnel at the hotel is always fantastic, friendly and extremely professional. I always feel at home away from home. Very nice location and the food at their restaurant is excellent. Looking forward to go back again..
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Review collected in partnership with Hilton Hotels & Resorts
Response from HiltonMainzundCity, General Manager at Hilton Mainz
Responded 4 days ago
Dear Carlos V, Thank you very much for your recent visit and the review about it. Our main goal is to deliver excellent services to all our guests and we were very glad to read about your pleasant stay. Our staff is doing their best to help you enjoy every minute of it. We hope to welcome you back soon at Hilton Mainz. Until then wishing you all the best. Best regards, Nadine Selinger I P.A. to Cluster General Manager
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Hotel's Favourite
Had a short stay here and we both really enjoyed it, however initally had some trouble with parking. The staff were all very nice and the room was nice as well as clean. It was relaxing and close to everything, location wise.
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Response from HiltonMainzundCity, General Manager at Hilton Mainz
Responded 3 weeks ago
Dear Melissa D, Thank you very much for your recent visit and the review about it. Our main goal is to deliver excellent services to all our guests and we were very glad to read about your pleasant stay. Our staff is doing their best to help you enjoy every minute of it. We hope to welcome you back soon at Hilton Mainz. Until then wishing you all the best. Best regards, Nadine Selinger I P.A. to Cluster General Manager
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Request a room away from the street and make sure the ac works. There is a lot of traffic noise and it can get stuffy even in the winter. Driveway is ofter blocked by buses and there is an extra charge for breakfast.
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Review collected in partnership with Hilton Hotels & Resorts
Response from HiltonMainzundCity, General Manager at Hilton Mainz
Responded 3 weeks ago
Dear 36glenb, First, I would like to thank you for choosing the Hilton Mainz for your recent stay. Our engineering team would have been more than happy to assist with the AC and arrange a room move if there would have been a major problem with the unit. Please do not hesitate to contact our reception for assistance 24 hours. I am sorry for any inconvenience this might have caused. Furthermore, I have informed our Front Office Manager to take actions concerning the driveway to avoid similar shortcomings in the future. I do hope this did not shadow your stay too much and you were able to enjoy your time in Mainz. Dear 36glenb, it would be our pleasure to have the chance to welcome you back soon. Kind regards, Nadine Selinger I P.A. to Cluster General Manager
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The staff was abusif. They charged me €69 to access my room 1.5 hour earlier and ai am still staying 24 hours and charged me a Breakfast although I confirmed upon my arrival that I am not having Breakfast. When I tried to explain that I have been treated unfairly and I should
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Review collected in partnership with Hilton Hotels & Resorts
Response from HiltonMainzundCity, General Manager at Hilton Mainz
Responded 4 weeks ago
Dear Dream01731563692, Thank you very much for taking the time to review your recent stay at Hilton Mainz. Please be reminded that we guarantee check-in as of 3:00PM and checkout until 12:00PM. For an early check-in, a fee is applying which our reception team offered to you. The rate you have booked for your stay is a package rate consisting of the overnight and the breakfast. Package rates cannot be split and therefore the breakfast cannot be removed. This is not influenced if you use the breakfast or not. We do offer room only rates, which do not include any breakfast. If there are any open questions, please do not hesitate to contact us. With best regards With best regards Nadine Selinger I P.A. to Cluster General Manager
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Had to spend the night in Mainz, travelling from Amsterdam to Munich. Hotel is old and dated, but staff are helpful and friendly. Breakfast was good, but rooms didn't feel entirely clean. I hope they renovate the hotel soon as it is a good property. Would have given 3.5 stars
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Response from HiltonMainzundCity, General Manager at Hilton Mainz
Responded 4 weeks ago
Dear i0campo, Greetings from Mainz! First, let me thank you for taking the time to share your feedback about your recent stay with us. With regrets, I have read that we were not able to meet your expectations in regard to the design of the hotel. We will consider your feedback for future planning. Concerning the cleanliness, please rest assured that our Executive Housekeeper will take corrective actions with her team to avoid similar shortcomings in the future. I am sorry for any inconvenience this caused you. It is great to hear that you our staff met your expectations and you had a good time in Mainz. Dear i0campo, the whole team of the Hilton Mainz and me are looking forward to welcome you back soon. With best regards Nadine Selinger I P.A. to Cluster General Manager
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
View from Room
One of the many passenger boats
View of Rhine river and fireworks from hotel room
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12345638
No, I don’t think so
0 votes
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Hi It says you are pet friendly, do you charge more for a dog to stay with us, thanks
According to their website, medium size dogs are the maximum size and they charge 50 euro, nonrefundable. It didn't say how long the 50 euro would cover. I imagine you can contact them directly to ask that question. That would give you an accurate answer because policies might have changed since people on trip advisor have stayed there.
0 votes
Until what time is breakfast available?
at a minimum 10am. I know because I often rushed before heading to work around that time. I assume 10am perhaps a splash later during the week. Usually, in Germany weekends are until like 11am I am sure it is on the website. However, this hotel actually had a full blown 247 select food menu with breakfast options if desperate.
0 votes
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Is there a mini fridge in the rooms? What about ice? Can you get ice? thanks.
yes there are mini fridges in the rooms. You can ask for ice from the Restaurant.
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1 - Does the hotel have a self-laundry facility or is there one nearby? 2 - Are there shops and a grocery store nearby?
Not sure. There are shops within walking distance
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1234
"Take a room with view of the Rhine river. For typical local food choose a restaurant outside of the hotel"
"River view rooms are an option if you love to look out onto something other than a main road."
"nice to have a river view"
"We went just now in October, we think was reasonable for a hotel near the water."
"Book as much in advance as possible to take advantage to good offers."
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12345620
PRICE RANGE
US$98 - US$377 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton mainz hotel mainzmainz hilton
LOCATION
GermanyRhineland-PalatinateMainz
NUMBER OF ROOMS
431
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