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107 Reviews from our TripAdvisor Community

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Showing 25: English reviews
North Wales
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 16 October 2016

As we were touring Germany by train it was essential to find a good hotel close to the railway station; this hotel is less than 5 minutes walk. It offers good sized rooms with comfortable beds and a sufficient breakfast. The staff were courteous and the hotel experience ensured that our two days in Erfurt were relaxed and trouble free.

Thank VolvoC30
London UK
Level Contributor
208 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 9 June 2016

A mixed bag. Not modern, but clean. Room and bathroom dated. Always iffy when the carpet has seen its best days. Completely rescued by a wonderful and plentiful breakfast spread. Hotel is ok for a few nights, but do not expect luxury. No a/c, at least in my room.

Thank pjspjs
Harrisburg, United States
1 review
Reviewed 8 June 2016

Clean, efficient and very friendly staff. Easy to access from the train station and an easy walk into the center of the city. Rooms are comfortable and always made up quickly by cleaning staff. Look forward to staying there again

Review collected in partnership with Best Western

Thank Link M
bwexcelsior, Deputy Manager at BEST WESTERN PLUS Hotel Excelsior, responded to this review

Dear guest, thank you very much for your comment. We are very happy that you have a nice and comfortable stay in Erfurt. We hope we will see you again. With BEST regards Juliane Agatha More 

Brussels, Belgium
Level Contributor
107 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 2 December 2015

Well located hotel, close to the train station and in walking distance to the city centre, cathedral, shopping. Excellent breakfast buffet. Rooms and amenities are ok. Small setback: beds (twin room) are quite narrow. Overall: not a luxury place, but clean and efficient, good value.

Thank kkkk512
bwexcelsior, stellvertretende Direktorin at BEST WESTERN PLUS Hotel Excelsior, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Wir schätzen dies sehr, denn... More 

helsingborg, Sweden
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2015

The reception staff are extermely welcoming, freindly and very efficient. The rooms are renovated, and very comfortable and this hotel offers a fantastic breakfast. Located just a 5 min walk from the central train stn which is very convenient. -Highly recommended

Review collected in partnership with Best Western

Thank Chanelle B
Level Contributor
102 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 September 2015

AUG 22, Old hotel center city. Last minute reservation due to poor planning. Noisy floor shakes when street car goes by. Small room hard bed with one pillow per bed. Poor value at 126e and 9e for parking down narrow alley into a secure parking lot. You would not want to leave your car at night in this area. Wifi... More 

Walldorf, Germany
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 August 2015

Conveniently located very near to train station and near to major tourist attractions. Facilities in good shape. Clean and well maintained. Parking available, but not for free. Breakfast buffet not superb but certainly sufficient. All of the staff we encountered were excellent. They were very understanding when we needed to leave a day early due to a major illness in... More 

Thank tobiasfam
bwexcelsior, stellvertretende Direktorin at BEST WESTERN PLUS Hotel Excelsior, responded to this review

Dear guest, thank you for your positive valuation. We are happy, that you enjoy your stay in Erfurt and the comfort in hotel. We look forward to welcome you again. With BEST regards Juliane Agatha More 

Denton, TX
Level Contributor
497 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed 28 June 2015 via mobile

We booked the BW because of the 5 minute (or less) walk to the HBF. The location is obviously great for the train but we were pleasantly surprised what an easy walk it is in the other direction - to the center of town. We spent 6 hours walking around town then made the short walk back to the BW.... More 

Thank Tupelo010835
bwexcelsior, stellvertretende Direktorin at BEST WESTERN PLUS Hotel Excelsior, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Wir freuen uns sehr, dass... More 

Frankfurt, Germany
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 May 2015

I’ve stayed at the Best Western in Erfurt for two days only, which is why it was the perfect hotel for such a short city break. The hotel is located literally 5 minutes from the main central station so you can basically come by train if you’re not driving. 10 minutes away you’d find Erfurt city center that offers lots... More 

Thank May G
1 review
Reviewed 7 May 2015

I stayed for 04 Nights in the hotel , i would say one of the best in terms of Location , it just 250 metres from the Erfurt Train station , so you can just walk on to your hotel easily, the local tram stations are also nearby so you dont have to take public taxis everytime to visit more... More 

Thank Aks_Gha

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  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Minibar
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge

Additional Information about BEST WESTERN PLUS Hotel Excelsior

Address: Bahnhofstrasse 35, 99084, Erfurt, Thuringia, Germany
Region: Germany > Thuringia > Erfurt
Price Range: £96 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hotel Excelsior 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Best Western Erfurt
Erfurt Best Western
Hotel Style:
#6 Luxury Hotel in Erfurt
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Excelsior staff and other travellers.
1 question
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Denton, TX
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Hotel Excelsior staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms appeared to be alike”
 of 5 bubbles VolvoC30, 16 Oct 2016 | Read review
“rooms to the back would be quitter.”
 of 5 bubbles U3678PRrichardb, 23 Sep 2015 | Read review
“We really appreciated the extra space in our "Comfort Room".”
 of 5 bubbles tobiasfam, 3 Aug 2015 | Read review
“Try making it early for breakfast so you don't get kicked out :)”
 of 5 bubbles Miss_MayG, 27 May 2015 | Read review
“Ask for a way to crack open a window or reduce the heating”
 of 5 bubbles friedrichb865, 26 Nov 2014 | Read review
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