Apartments Ambassador
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Apartments Ambassador

Calle Granados 18, 38400 Puerto de la Cruz, Tenerife Spain
Traveller (392)
Sala de estar
Room & Suite (72)
Vue sur mer
Pool & Beach (31)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#1 of 76 hotels in Puerto de la Cruz
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Rooms
4.8 of 5 bubbles
Value
4.7 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Location of the Ambassador Apartments in Puerto de la Cruz: Our apartments are located in a quiet development within walking distance of the Botanic Gardens, 600 meters away. The nearest beach, Playa Martianez, lies 2 kilometers away, and the town centre, 2.5 kilometres. Several supermarkets, shops and restaurants are a mere 5-10 minutes away on foot. The apartment facilities: The Puerto de la Cruz Ambassador Apartments are ideal for people looking for a quiet relaxing holiday, as well as those looking for somewhere to enjoy the nature which is so characteristic of this region of the island, engaging in all kinds of active and sporting tourism activities. The grounds of the apartments feature spacious gardens, a freshwater swimming pool and a terrace with parasols and sun loungers, providing a magnificent view of Puerto de la Cruz.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Sauna
Pool
Airport transportation
Outdoor furniture
Sun loungers / beach chairs
Dry cleaning
Wifi
Outdoor pool
Heated pool
Sun terrace
Sun umbrellas
Laundry service
Room features
Private balcony
Safe
Seating area
Sofa
Coffee / tea maker
Kitchenette
Flatscreen TV
Hair dryer
Refrigerator
Kitchenware
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish, German

Location

Calle Granados 18, 38400 Puerto de la Cruz, Tenerife Spain
Name/address in local language

Reviews
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Traveller rating
  • 299
  • 52
  • 9
  • 1
  • 0
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Detailed Reviews
Toadie43 wrote a review Jan 2024
Ashford, United Kingdom
+1
5.0 of 5 bubbles
What a wonderful place these self-catering apartments are one of the best we have stayed in
The staff are brilliant, and the gardens are emaculate
It was about a 20 min walk downhill to the centre and sea front comming back up took a lot longer but taxis are only about 6.5 euros and if hot is a good option.
There are two supermarkets near and a handful of restaurants aprox five min walk too and 10 min going back up.
Will definitely return
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 3 Feb 2024
Dear Customer, Thank you very much for taking your time to write a good review of our apartments and staff. We look forward to welcoming you back very soon. Best wishes
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sue E wrote a review Jul 2023
London, United Kingdom
5.0 of 5 bubbles
We spent 10 days in a lovely one bedroom apartment with a balcony which faced the gardens. We felt there was good attention to detail, the apartment was light, airy, modern and very comfortable. We also appreciated being able to access UK TV channels. Ths swimming pool area was also well maintained and very comfortable with loungers and sun umbrellas. My only small comment is that the pool could be a bit bigger, considering the number of apartments.

The staff were execeptionally helpful and friendly, nothing was too much trouble. Johanna from reception spent considerable time explaining how to access a supermarket, buses, restaurants, the launderette etc. Julie from reception was also very friendly and reassured us that our taxi would collect us from the lobby on our day of departure.

The cleaning ladies were very thorough and our appartment was serviced daily, apart from Sundays. They happily changed the towels when requested and changed the sheets half way through our break. My overall impression was very positive - that the place is well managed and that there is good team work among colleagues resulting in contented guests.

Finally, the apartments are located in a pretty street in the upper part of the town which is quieter and close to the botanical gardens. We enjoyed this location and made good use of local buses for exploring the island. The nearest bus stop was about 7 minutes walk. We found the local buses efficient and largely running to schedule.
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 7 Jul 2023
Dear customer, Thank you very much for taking the time to rate our flats on tripadvisor and for your good review. We hope you had a great holiday and we look forward to welcoming you back to our Ambassador Apartments. Best regards
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These reviews are machine translated from their original language. Show machine translations?
Michael W wrote a review Feb 2024
Berlin, Germany
5.0 of 5 bubbles
Although it is a little higher up, it is quiet and away from the rather hectic center. Very nice complex, the U-shaped building means a beautiful courtyard, pool, sun terrace. All the staff were extremely friendly and helpful. Even very short-notice requests for room cleaning, linen change, etc. were fulfilled. The ladies at reception speak excellent German (if that is important to you). The kitchenette meant we were well served with our self-catering.
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Google
Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angela S wrote a review Jun 2024
5.0 of 5 bubbles
Wonderful small apartment complex (only 40 apartments) with beautiful tropical garden and beautiful pool !
The apartments are very quality furnished, you immediately feel comfortable.
We had room 205 and from the balcony a beautiful sea view.
The room is facing the one-way street, there is a car every now and then, but during the day you are traveling anyway and in the evening / night it was always quiet. Advantage of this location, you have much more privacy as you look at the garden location/view of the other guests on the balcony/terrace.
A rental car is needed to get to the beaches, Puerto de la Cruz or grocery stores. On foot it would have been too far for us, especially since the way back is always slightly uphill.
The apartment building is very family run, you feel like you are with friends! Especially the three ladies alternating at the reception; Elisa, Julimar and Johanna are extremely friendly. We felt very comfortable and had a nice, relaxing holiday.
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Automatically translated
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Mietwagen von Vorteil !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Freya S wrote a review May 2022
London, United Kingdom
5.0 of 5 bubbles
We thoroughly enjoyed our 5 night stay here. The apartment was extremely clean and very well equipped with everything we could need. We had a ground floor apartment with a patio which had a great view of Mt Teide on a clear day! We also liked that there was extra outdoor seating and sofas out the front of our apartment (111), as well as a great supply of sun beds around the pool and in the upstairs sunbathing areas. The gardens are very well looked after and the resort itself was very quiet and peaceful.

The service from all of the staff was impeccable - they were so friendly and were happy to help with anything! We would definitely come back here purely based on service alone.

We didn’t have a car while staying but enjoyed exploring the area by foot. We did numerous walks into the town and the La Paz strip which provides a selection of restaurants closer by. So if you’re happy to walk and explore a car is definitely not an essential.

The only things we would have added are oil, salt and pepper and some antibacterial cleaning spray for the times that we cooked ourselves - but these are only very minor things.

Thank you for a lovely stay!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 4 Jun 2022
Dear customer, Thank you very much for your comments on tripadvisor. It is a pleasure that you enjoyed your holiday in our "Ambassador Apartments". We look forward to welcoming you again. Best regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
toy74 wrote a review Jul 2024
Bolzano, Italy
+1
5.0 of 5 bubbles
The apartments are really nice and comfortable, spacious, we found the right equipment, a comfortable bed, and the pool is always a great convenience. They also propose and organize trips with transport service to the port or destination. The staff is all nice and helpful. Great location, you can reach the promenade of Puerto de la Cruz in less than 10 minutes by car, 30 on foot, and if you need to return (uphill) you can take a taxi for about 7-8€. Quiet area usual neo parking, but it is so everywhere in Tenerife. Perhaps only Recommendation a little more attention in cleaning.
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Automatically translated
Date of stay: July 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: La piscina non è grandissima ma comunque comoda. Nelle vicinanze anche i distributori automatici...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vassi a wrote a review Sept 2024
5.0 of 5 bubbles
Pleasant apartments in a very quiet area nearby you have important services such as supermarkets and restaurant within walking distance. Room cleaning service every day. Very nice and helpful staff. It does not have a private parking but not and a problem there is so much parking near the structure. We checked in at 23:30 without any problem.
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Automatically translated
Date of stay: September 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan A wrote a review Mar 2022
Mirfield, United Kingdom
+1
5.0 of 5 bubbles
What fabulous apartments. From the beginning to the end of our 2 week stay everything was perfect. The staff even brought a gift for my husband’s birthday breakfast of a bottle of cava with chocolates and a birthday card. The staff are always friendly and helpful and the cleaners do a very good job to ensure your stay is enjoyable.
Perfect.
The kitchen is very well equipped with a kettle, toaster, pans etc. the lounge area was very comfortable and spacious too along with the terrace area with table and chairs and a sunbed. The bathroom was a very good size with hairdryer and storage for toiletries also. The apartments are cleaned daily except Sunday and pool towels are also provided and changed on request. There are many cafes,restaurants and bars within 5-10 minutes walk and supermarkets only 5-10 minutes away too. To walk down into the centre of Puerto de La Cruz is about 30 minutes.
The apartments can arrange a bus to the south if you want a change of scenery. The area is very peaceful and restful and I highly recommend Apartmentos Ambassador to anyone. The fact that many guests return so many times tells you they are happy here.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 21 Mar 2022
Dear Guest, Thank you very much for taking the time to leave your review. We are pleased to know that you enjoyed your stay and that everything was "perfect", adjectives like this make us proud. Your comments are very important for us. We look forward to seeing you again in our Ambassador Apartments. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy M wrote a review Apr 2022
Great Yarmouth, United Kingdom
5.0 of 5 bubbles
We stayed for 2 weeks over Easter holidays. The apartments are rated 3 star but the condition exceeds many of the higher rated places we have stayed in the past - very well looked after, cleaned daily and equipped with pretty much everything you could need for a self catering holiday (and there is strong Wi-Fi in the apartment). It’s set about a mile up the hill from the seafront in a residential area - we found it a beautifully quiet and peaceful place to stay, most of the time the only noise we heard was from the blackbirds in the garden. As well as the pool area there are 2 roof top terraces offering views of Teide and the sea. There are 2 supermarkets, numerous restaurants and a bus stop all within a 10 minute walk. The staff are very friendly, polite and helpful. Very highly recommended.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 24 Apr 2022
Dear guest, Thank you very much for your last stay and for recommending us. We are glad to hear that you enjoyed your stay and that our apartments are a wonderful, quiet and peaceful place to stay and enjoy. We look forward to seeing you again at the Ambassador Apartments. Best regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Erika K wrote a review Apr 2024
5.0 of 5 bubbles
It is a small, cozy apartment hotel in a very quiet location in Puerto de la Cruz. The complex is very well maintained and comfortably laid out. The apartment is well equipped and relatively large for 2 people. The staff at the reception were always very helpful; the same goes for the cleaning staff. We would like to thank them afterwards.
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Google
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Das Hotel hat einen kleineren Schwimmingpool. Besonders schön war die parkähnlich...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
Jemma T asked a question Nov 2024
Ulverston, United Kingdom
Hi, is the pool salt water or fresh water ? 😊
Answer from Apto-Amb
Tenerife, Spain1 contribution
Good afternoon, Thank you very much for your interest in our flats. Please note that all the flats have the bedroom separated from the kitchen and living room. Best regards,
sarah-elizabeth21 asked a question Dec 2023
Essex, United Kingdom40 contributions9 helpful votes
hello, is there any zircon and would this be suitable for family with 6 month old baby? thank you
Answer from PisteMeister
Devon, United Kingdom46 contributions23 helpful votes
I assume you mean 'air conditioning'. The answer is no. But there are ceiling fans in both the main living area and importantly, the bedroom. And because you're in North Tenerife, providing you go between November and April it doesn't get hot enough to need air conditioning.
Answer from Apto-Amb
Tenerife, Spain1 contribution
Dear Emma, Unfortunately, our apartments are not adapted for guests with reduced mobility. I am very sorry. Kind regards, the director. Francisco farrais
…
David W wrote a tip Jan 2025
Dublin, Ireland62 contributions30 helpful votes
5.0 of 5 bubbles
"It’s pretty faultless."
Read full review
Ashton S wrote a tip Jan 2025
20 contributions
5.0 of 5 bubbles
"Be prepared for all the walking around this hotel and hills to get to the beach, but other than that make sure you bring a good pair trainer"
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Caroline attreed wrote a tip Sept 2024
Cambridgeshire, United Kingdom33 contributions9 helpful votes
5.0 of 5 bubbles
"Try the local restaurants the indian is amazing "
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Sarah C wrote a tip Jun 2024
64 contributions3 helpful votes
5.0 of 5 bubbles
"No need to bring extra towels unless you really want your own. Mercadona supermarket is very close and very good. Sunsets on the roof terrace are spectacular!"
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longsidernwengland wrote a tip Apr 2024
Burnley, United Kingdom48 contributions20 helpful votes
5.0 of 5 bubbles
"The two supermarkets close by are both fantastic for fresh food and drinks"
Read full review
…
Not the right property for you?
There are more places to choose from in the Puerto de la Cruz area.
PRICE RANGE
£50 - £84 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
44
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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APARTMENTS AMBASSADOR - Updated 2025 Reviews, Photos & Prices

Frequently Asked Questions about Apartments Ambassador
Which popular attractions are close to Apartments Ambassador?
Nearby attractions include Botanical Gardens (0.3 miles), Parque Taoro (0.7 miles), and Jardin de Orquideas de Sitio Litre (0.5 miles).
What are some of the property amenities at Apartments Ambassador?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Apartments Ambassador?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Apartments Ambassador?
Yes, free parking is available to guests.
What are some restaurants close to Apartments Ambassador?
Conveniently located restaurants include Indian Crown Tandoori, Bambi Gourmet, and Zicatela Tenerife - Restaurant & Cocktail Bar.
Are there opportunities to exercise at Apartments Ambassador?
Yes, guests have access to a pool and a sauna during their stay.
Does Apartments Ambassador have airport transportation?
Yes, Apartments Ambassador offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Apartments Ambassador?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Apartments Ambassador?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Apartments Ambassador?
Many travellers enjoy visiting Castillo de San Felipe (1.3 miles), The English Library Tenerife (0.6 miles), and Bateria de Santa Bárbara (1.0 miles).
Is Apartments Ambassador accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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