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Calle Granados 18, 38400 Puerto de la Cruz, Tenerife Spain
E-mail hotel
Lowest prices for your stay
Expedia.com
US$75
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Free cancellation until 14/10/22
Destinia.com
US$61
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Free cancellation until 21/05/22
StayForLong
TraveluroUS$71
ZenHotels.com
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Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (236)
Room & Suite (72)
Pool & Beach (31)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Apartments Ambassador
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 84 in Puerto de la Cruz
Location
Cleanliness
Service
Value
Travellers' Choice
Location of the Ambassador Apartments in Puerto de la Cruz: Our apartments are located in a quiet development within walking distance of the Botanic Gardens, 600 meters away. The nearest beach, Playa Martianez, lies 2 kilometers away, and the town centre, 2.5 kilometres. Several supermarkets, shops and restaurants are a mere 5-10 minutes away on foot. The apartment facilities: The Puerto de la Cruz Ambassador Apartments are ideal for people looking for a quiet relaxing holiday, as well as those looking for somewhere to enjoy the nature which is so characteristic of this region of the island, engaging in all kinds of active and sporting tourism activities. The grounds of the apartments feature spacious gardens, a freshwater swimming pool and a terrace with parasols and sun loungers, providing a magnificent view of Puerto de la Cruz.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Airport transportation
Non-smoking hotel
Sun loungers / beach chairs
Dry cleaning
Wifi
Outdoor pool
Heated pool
Sun terrace
Laundry service
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Room features
Private balcony
Safe
Seating area
Sofa
Kitchenette
Refrigerator
Flatscreen TV
Hair dryer
Kitchenware
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
Spanish, German

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
10Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
283Reviews46Q+A36Room tips
Traveller rating
  • 229
  • 46
  • 7
  • 1
  • 0
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Popular mentions
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Most Recent
Andy M wrote a review Apr 2022
Great Yarmouth, United Kingdom3 contributions1 helpful vote
We stayed for 2 weeks over Easter holidays. The apartments are rated 3 star but the condition exceeds many of the higher rated places we have stayed in the past - very well looked after, cleaned daily and equipped with pretty much everything you could need for a self catering holiday (and there is strong Wi-Fi in the apartment). It’s set about a mile up the hill from the seafront in a residential area - we found it a beautifully quiet and peaceful place to stay, most of the time the only noise we heard was from the blackbirds in the garden. As well as the pool area there are 2 roof top terraces offering views of Teide and the sea. There are 2 supermarkets, numerous restaurants and a bus stop all within a 10 minute walk. The staff are very friendly, polite and helpful. Very highly recommended.
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 3 weeks ago
Dear guest, Thank you very much for your last stay and for recommending us. We are glad to hear that you enjoyed your stay and that our apartments are a wonderful, quiet and peaceful place to stay and enjoy. We look forward to seeing you again at the Ambassador Apartments. Best regards
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linda b wrote a review Apr 2022
London, United Kingdom19 contributions13 helpful votes
The reviews that I read was the reason I booked the apartment. All were true staff grounds, apartment, were amazing. The area was lovely for walking . Lots of hills . The problems we had was the noise from chairs scraping on the floor and we were upstairs. Banging of doors, it’s not as quiet as I thought. Loved the birds singing. There were alot of children in the pool screening . Never once went in there as it is very small . I did know that . I thought by the reviews a lot of older people would be there . My mistake. It was our first time to Tenerife we did enjoy the 2 weeks we were there . Just wished I couldn’t hear next door. .
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 3 weeks ago
Dear Linda, Thank you for taking the time to describe our complex, we are glad that you liked the appartments and the little birds that sing every day. We are sorry that you could not find the silence you were looking for. We must point out that we are not an adults only establishment and everyone is welcome. It is normal during family holidays that there are more children. Basically, the complex is quiet, without noisy entertainment or music from bars and restaurants. In addition, the two sun terraces and the park offer quiet places away from the pool. We wish you all the best and take care of yourselves Best regards.
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Johnnytrim wrote a review Apr 2022
Belper, United Kingdom54 contributions46 helpful votes
Fantastic little place . Well laid out small block of apartments with a lovely garden for all to enjoy in the middle , one end is a small pool for dipping in not big enough for swimming in but a cool off . At the same end are a lovely library with a couple of vending machine for snacks too. Upon the roof at both ends are extra sunbathing spots which we used everyday with lovely views of MT Teide . The apartments have everything you need for your stay ,close by are a couple of very well stocked supermarkets . All the staff are lovely cheerful and NOTHING is too much trouble for them. PERE our cleaner deservers a special mention , smashing very smiley , helpful lady . We will be going back . As a note Puerto de la Cruz its self is VERY hilly if you have any mobilty problems its not a place for you
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Date of stay: March 2022
Value
Location
Service
Room Tip: We had 109, sunny spot out front for Breakfast ,same out back for wine o clock
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1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 5 Apr 2022
Dear Guest, Thank you for taking a few minutes to leave your opinion, we are pleased to know that you enjoyed your stay. Your comments are important to us. The whole team will be very glad to hear your positive comments. We look forward to seeing you again!! Best regards
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jasonmartin1970 wrote a review Apr 2022
Poole, United Kingdom8 contributions5 helpful votes
The room was lovely. Very clean and nicely decorated. Staff at reception were generally very nice and helpful. We had room 108, which I suspect is not the best. Noisy in the morning as it is right next to reception, staff starting work etc No sun at all until after 5 pm on the terrace, which was large and pleasant Hard beds. Sheets not changed in the week we were there and a plastic undersheet which was not great. 25 mins' walk into town and the return up a steep hill. Good supermarkets close by.
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Date of stay: March 2022Trip type: Travelled
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 7 Apr 2022
Dear Customer, Thank you very much for your positive comments about our Ambassador Apartments on tripadvidsor. It is a pity that you had a negative impression about the change of sheets after such a pleasant stay. If you keep the do not disturb sign hanging outside the door, the maids are not allowed to enter, which is why they could not enter your apartment. The mattress cover is used to maintain the hygiene of the mattresses. We look forward to welcoming you back to make your stay the best possible without any inconvenience. Best regards
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Susan A wrote a review Mar 2022
Mirfield, United Kingdom22 contributions11 helpful votes
+1
What fabulous apartments. From the beginning to the end of our 2 week stay everything was perfect. The staff even brought a gift for my husband’s birthday breakfast of a bottle of cava with chocolates and a birthday card. The staff are always friendly and helpful and the cleaners do a very good job to ensure your stay is enjoyable. Perfect. The kitchen is very well equipped with a kettle, toaster, pans etc. the lounge area was very comfortable and spacious too along with the terrace area with table and chairs and a sunbed. The bathroom was a very good size with hairdryer and storage for toiletries also. The apartments are cleaned daily except Sunday and pool towels are also provided and changed on request. There are many cafes,restaurants and bars within 5-10 minutes walk and supermarkets only 5-10 minutes away too. To walk down into the centre of Puerto de La Cruz is about 30 minutes. The apartments can arrange a bus to the south if you want a change of scenery. The area is very peaceful and restful and I highly recommend Apartmentos Ambassador to anyone. The fact that many guests return so many times tells you they are happy here.
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Date of stay: March 2022Trip type: Travelled
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 21 Mar 2022
Dear Guest, Thank you very much for taking the time to leave your review. We are pleased to know that you enjoyed your stay and that everything was "perfect", adjectives like this make us proud. Your comments are very important for us. We look forward to seeing you again in our Ambassador Apartments. Best regards
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Culture23871864547 wrote a review Mar 2022
2 contributions2 helpful votes
Beautiful comfortable and well furnished apartments with stunning gardens and everything we needed. Excellent staff who looked after us and kept the apartment and terrace very clean. Quiet residential area with an excellent supermarket a few minutes walk up the hill.
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Date of stay: March 2022Trip type: Travelled
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 17 Mar 2022
Dear Guest. Thank you very much for taking the time to write such a positive review of our Ambassador Apartments. Thank you very much for your adjectives about our wonderful garden, apartments and our staff who are very appreciative of your words. We look forward to welcoming you back very soon. Best wishes
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Alex & Cathy, Worthing, UK wrote a review Mar 2022
Worthing, United Kingdom10 contributions3 helpful votes
Returned yesterday from our first ever trip to Tenerife, delayed from May 2020, so we were really looking forward to it. The Ambassador did not disappoint. Exactly as in the photos on the website. Spotlessly clean, well appointed apts in a very quiet part of town. The subtropical garden areas are a beautiful oasis of calm, with the added bonus of the terrapins in the pond, the numerous lizards in the rockeries and the resident pussycat. The staff are all so friendly and welcoming and COVID protocols are still being adhered to, both in the apts and around the resort. We felt very safe the whole time. If you want to sightsee without spending a fortune on taxis you do need to be pretty fit to cope with walking all around the resort, particularly down to Old Town and back again. Fine for me as am in training for a charity night hike up Snowdon in June. Two large supermarkets within 10 mins walk to let you stock up the well-equipped kitchen. Highly recommend the Black Sea restaurant nearby for dinner. Must do's are the Botanical Gardens, Loro Parque, Parque Tauro and the half-day trip to Mount Teide. We will definitely return soon.
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Date of stay: March 2022Trip type: Travelled
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 13 Mar 2022
Dear customer, On behalf of the whole team of "Apartamentos Ambassador", we would like to thank you for your comments. We work by and for the client, trying to do our best so that they have good experiences. We will continue working in the same line so not to disappoint you. We look forward to welcoming you again. Best regards,
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anniecrissan wrote a review Jan 2022
Stockport, United Kingdom36 contributions18 helpful votes
A special place with palm trees and birds singing in the lovely garden . Don’t miss the 2 roof top sunbathing areas . We took our breakfast up there every day We especially loved walking to the excellent Mercadona supermarket ( mins away for fresh orange juice and bread
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Date of stay: January 2022Trip type: Travelled
2 Helpful votes
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 20 Jan 2022
Dear customer, Thank you very much for taking the time to write such a positive review of our Ambassador Apartments. We hope to welcome you back soon. Best wishes
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KorterB wrote a review Dec 2021
Berlin, Germany4 contributions5 helpful votes
Very nice rooms. The surroundings are great, too. Super Service. It's a place we're u go to chill and enjoy the palm trees and birds around. The food is outside in a different hotel. Some people here complained about it. But the food you get there is in a 4 star hotel (even though u paid only 3 star rooms). And it's a plus that you have to walk there it helps the digestion after one has eaten too much again from that wonderful 4 star all you can eat buffet.
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Date of stay: December 2021Trip type: Travelled
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 11 Dec 2021
Dear Korte B, Thank you very much for taking the time to write about your experience with us. We are very grateful for your comments about the rooms, our wonderful buffet in the 4 star hotel, the beautiful surroundings to enjoy relaxing and our service. We look forward to welcoming you back to our Ambassador Apartments and wish you a Merry Christmas and a Happy New Year!!!!
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Meehad wrote a review Dec 2021
15 contributions9 helpful votes
We chose to stay here, for our honeymoon, simply because of the 5 star TripAdvisor reviews and because they have a heated swimming pool. The apartment and grounds exceeded our expectations. The receptionists were so friendly, helpful and hospitable - always there if we needed anything at all. The apartment looked beautiful, was spacious and was always clean, courtesy of the friendly maids. The kitchen was well equipped and there was a lovely balcony space. Our only gripe was that our bed consisted of two large single beds pushed together. The swimming pool temperature was kept to 25 Celsius - note that it definitely doesn't feel warm when you get in, but it's an improvement on an ice cold pool! It's pretty adequately sized and there was usually one other person in there (at most). The Ambassador Apartments are located in the North of the island - about a 50 minute drive from the South airport. We liked that there were barely any other English tourists there - it was mainly older German tourists, so it felt a lot more chilled out. We'd recommend renting a car if you'd like to go on excursions, as a lot of them begin in the South of the island.
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Date of stay: November 2021Trip type: Travelled
1 Helpful vote
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Response from Paqui Dguez , Marketing at Apartments Ambassador
Responded 7 Dec 2021
Dear customer, Thank you very much for choosing us to celebrate your Honeymoon and for taking a few minutes to share your experience on tripadvisor. We try to make sure that our Appartments Ambassador are always impeccable for our guests and that you have the best possible service. Your comments help us to keep improving. Our wish is to make you feel at home. We will pass your comments to all our staff in order to keep improving. We wish you a Merry Christmas and a Happy New Year! Best regards
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PRICE RANGE
US$55 - US$83 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
44
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Frequently Asked Questions about Apartments Ambassador
Which popular attractions are close to Apartments Ambassador?
Nearby attractions include Jardin Aquatico (0.2 miles) and Tenerife FunBall (0.2 miles).
What are some of the property amenities at Apartments Ambassador?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Apartments Ambassador?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Apartments Ambassador?
Yes, free parking is available to guests.
What are some restaurants close to Apartments Ambassador?
Conveniently located restaurants include Cafe Hotel Botanico, IBERIPORK, and Pizza&Go.
Are there opportunities to exercise at Apartments Ambassador?
Yes, guests have access to a pool and a sauna during their stay.
Does Apartments Ambassador have airport transportation?
Yes, Apartments Ambassador offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Apartments Ambassador?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Apartments Ambassador?
The staff speaks multiple languages, including Spanish and German.
Are there any historical sites close to Apartments Ambassador?
Many travellers enjoy visiting Castillo de San Felipe (1.3 miles), The English Library Tenerife (0.6 miles), and Bateria de Santa Bárbara (1.0 miles).
Is Apartments Ambassador accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.