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Hotel Puerto de la Cruz

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Hotel Puerto de la Cruz
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934 Reviews from our TripAdvisor Community

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Showing 266: English reviews
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Reviewed 2 days ago NEWvia mobile

Me and my wife were relocated to this hotel, and we like it a lot. We got upgraded to a double room, with whirlpool and kingsize bed, no extra charge. The staff is friendly and helpfull were needed. Frontdesk gives all the info you need. Restaurant is good. Going downtown and beach means a lot of stairs downhill. All in...

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Thank john G
Reviewed 5 days ago NEWvia mobile

We liked it very much. Nice and good restaurants and cheap beer. A lot of walking down town and to hotel Semiramis and some nice shopping. The pool area down town was very nice, even if water is very cold 😁

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Thank IrmaJ123
Maleme, Greece
Reviewed 2 weeks ago

This hotel was provided by our tour organizer Alpharooms as alternative accommodation since the initial hotel Pez Azul was overbooked. So, we could not ask for more since we were upgraded to a 4* hotel on Bed & Breakfast basis at 40€ a night for 2 people. The room we had was on the upper floor overlooking the pool thanks...

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Thank SummerLodge
Lytham St Anne's, United Kingdom
Reviewed 3 weeks ago via mobile

Visited this hotel to sample the buffet lunch. There was plenty of choice from a fine hot soup, to various salads, a choice of fresh cooked meat or fish. A plentiful selection of fruit and ice cream. It seemed reasonable at 13euros per person.

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1Thank assisi132
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear assisil32 Thank you very much for your brief review on our buffet lunch, we are very pleased that you enjoyed your meal and that you consider we have reasonable price. We hope you will have the opportunity of passing by once again the next time you visit Puerto de la Cruz or even consider the possibility of staying with...

London, United Kingdom
Reviewed 4 weeks ago

Our agent asked for a room as high up as possible with a sea view and balcony. We were given a second floor room with no balcony, a view of a brick wall 1.5 meters away and no fridge. We said this was unacceptable and were given a room with a view (and within hearing) of a busy main road...

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Helpful?
Thank barry440
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear barry440 Thank you very much for sending us your impressions after your stay last January and we regret that the issues you mention have not been as positive as we would have wished. We are sorry we have not been able to live up to your expectations. Concerning your room, we try to comply with all the requests received...

Puerto de la Cruz, Spain
Reviewed 4 weeks ago

Very good overall. We will be coming back next year as we have really enjoyed the friendly and relaxing atmosphere. Great very helpful staff, made you feel very comfortable. Room great, very clean. Food OK for us. I would have liked porridge for breakfast but you cannot have everything. Plenty of shops easily accessible.

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Thank U6663ADdave
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear U6663ADdave Thank you very much for sharing with us your positive review on your holiday amongst us last month. We are very happy that we have lived up to your expectations and that you had an enjoyable stay. We are very honored to know that you will be coming back next year, this is really rewarding for us and...

Malvern UK
Reviewed 10 January 2017

For the money the hotel is outstanding value. The food was extremely good not only in quality but variety. It appears to cover all European tastes, the bar is not expensive to drink in the hotel. The personal on the desk are very helpful at all times On arrival the bed mattress was lumpy this was changed within a couple...

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Thank Barrie K
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Barrie K Thank you very much for sharing your experience amongst us on Tripadvisor and also for the good score you have given us. We really appreciate your positive feedback on our food choice and on our staff. It is good to know that you have had an enjoyable stay amongst us and have taken back good memories of...

Basildon, United Kingdom
Reviewed 5 January 2017

Once again we visited for a 4day "holiday" The ladies on reception welcomed us back as did the manager, several waiters, the porter and of course Nicholas at the pool. I have yet to stay in another hotel in Puerto ( or anywhere else) where this happens. How pleasant in this day and age to be welcomed so warmly. The...

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Thank Sue N
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Sue N On behalf of the entire team of the Hotel Puerto de la Cruz we wish to convey to you our sincere thanks for the positive feedback you have sent us through Tripadvisor. It is very gratifying to know that you always enjoy your holidays amongst us and that we live up to your expectations on each occasion....

Reviewed 4 January 2017

Nice hotel on bit of a hill free bus in dayto get you up and down hotel caters for older people good choice of food at meal times two swimming pools with enough sunbeds not many British more German and Dutch still was ok

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Thank bill v
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear bill v Firstly thank you for having chosen the Hotel Puerto de la Cruz for your holidays last January and also for sharing your positive comment with us. We are very pleased that you had a pleasant stay amongst us and wish to thank you also for your positive opinion on our food choice. We hope to have the...

Leigh, United Kingdom
Reviewed 3 January 2017

Hotel staff super on the whole .reception staff ignorant and rude .hotel clean but very dated .food choice 1st class .unfortunately it felt like a German care home so many scruffy elderly rude people .location is a good 10 minutes walk down 156 steps to center and obviously the same slog back .pool is a little small for such a...

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1Thank Wewonit5times
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Wewonit5times, First of all we would like to thank you for sending us your comments through Tripadvisor following your stay last December and we regret that some aspects have not been as positive as we would have liked. We are very pleased that you found our food to your satisfaction and we appreciate your kind words on our Staff...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hotel Puerto de la Cruz is located in the residential area of La Paz of Puerto de la Cruz, with fantastic views towards the sea or towards Mount Teide. The hotel has been recently refurbished and is surrounded by a splendid subtropical garden with a large variety of regional plants.It is situated 10 minutes from the city centre and from the Martiánez swimming pool and artifitial lake complex, creation of the lanzaroteño artist César Manrique.The capital Santa Cruz is 35 km away and the airports Reina Sofía (south) and Los Rodeos (north) are 96 km and 25 km away respectively. ... more   less 

Additional Information about Hotel Puerto de la Cruz

Address: Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: £42 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto de la Cruz 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sol Puerto De La Cruz Hotel Puerto De La Cruz
Puerto De La Cruz Sol
Hotel Puerto De La Cruz Tenerife
Hotel Style:
#14 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto de la Cruz staff and other travellers.
96 questions
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Questions? Get answers from Hotel Puerto de la Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on upper floor enjoy better view”
 of 5 bubbles SummerLodge, 9 Feb 2017 | Read review
“Insist of booking in detail.”
 of 5 bubbles barry440, 22 Jan 2017 | Read review
“Pool view gave you sun on the balcony, bring a kettle if you like tea & coffee in your room.”
 of 5 bubbles U6663ADdave, 22 Jan 2017 | Read review
“For a quite room request a sea view as hotel is on busy junction not a problem with window closed”
 of 5 bubbles BarrieK, 10 Jan 2017 | Read review
“High floor,poolside”
 of 5 bubbles suen766, 5 Jan 2017 | Read review
5 of 5