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Hotel Puerto Palace

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Hotel Puerto Palace
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738 Reviews from our TripAdvisor Community

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Showing 149: English reviews
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Horsham, United Kingdom
Reviewed 2 weeks ago via mobile

Needing a break with my sister we chose this holiday and booked with B.A. It looked lovely and seemed to offer all we wanted. On arrival we were met by an incredibly rude and officious woman on reception who was about as helpful as a chocolate fire guard... no one showed us to our room or offered to help us...

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Helpful?
5Thank Emma D
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear ladies. First of all, I must kindly ask you to accept my apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know that you did not enjoy your stay with us. From what I can understand, about your complaints, is...

Belfast, United Kingdom
Reviewed 3 weeks ago via mobile

Not long back from here, definitely not a place to stay if you don't have a car as it's a bit of a walk into the centre, meals are not great to say the least, room doesn't come with kettle! Definitely not the type of place we would like to visit again, average at best

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Helpful?
3Thank Han6777
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients First of all, I must kindly ask you to accept my apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know that you did not enjoy your stay with us. Kind regards, David Herrera

Bonn, Germany
Reviewed 4 weeks ago

Friendly stuff, good meals. Distance to the beach is about 2 Kilometers, a shuttle bus is availible two times day. Avarage age of other guests is estimated seventy years. No location for party people.

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Helpful?
3Thank w_depe
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services. Yours...

Wrexham County, United Kingdom
Reviewed 3 November 2016 via mobile

Love this place I'm in the middle of a fantastic holiday and already looking to book again next year I can't say enough about this place top hotel in a great location lovely setting and friendly staff I would recommend to anyone

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Helpful?
2Thank shirley22572
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients. First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I am glad, to know that you have enjoyed your holiday....

United Kingdom
Reviewed 13 October 2016

Having stayed at this hotel at least 5 or 6 times over the last 13 years, we had no hesitation in booking this hotel again for our current holiday. Words cannot describe how disappointed we are with our experience. We had to change rooms a day after we arrived as the standard of cleanliness and attention to detail was nowhere...

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Helpful?
2Thank lynnehargreaves
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I must kindly ask you to accept my apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know that you did not enjoy your holiday with us. Of course we take care of the point you...

Reviewed 21 September 2016

We have just come back from a week in Tenerife. Puerto Palace was a pleasure to stay in! The service at reception and in the restaurant was warm and friendly! They have 3 swimming pools including one for kids which my daughter absolutely loved! Not to mention the 2 Jacuzzi's! Would highly recommend to anyone who is visiting Tenerife! Thank...

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Helpful?
2Thank Jatinder P
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services and...

los abrigos
Reviewed 17 September 2016

This hotel is in a fantastic situation, looking over the town of Puerto de la Cruz. The staff are all muti-lingual, and extremely friendly and efficient. Bar and lunch prices are competive, but stocking up the room mini bar with water is very, very expensive. Buy your own. The choice of food is wide, but slanted towards the German tastes,...

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Helpful?
2Thank mike-l-a-divers
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our Bufet services,...

Reviewed 31 July 2016

We stayed a week in this hotel. For me it was the first time I had a "sun-vacation", so I didn't quite know what to expect. We arrived rather late with a bus from the airport. The reception at the hotel was very friendly Overall the hotel staff was very friendly and always available to help or answer any question....

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Helpful?
2Thank jamjochems
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. Yours sincerely, David Herrera

Nottingham
Reviewed 18 July 2016

We decided to have a couple of nights in Puerto de la Cruz during our two weeks holiday to Costa Adeje and booked Hotel Puerto Palace. We were very happy here. The service on reception was second to none and we had a lovely room overlooking the pool. The hotel is centrally located and taxis to the main Plaza Charco...

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Helpful?
3Thank CyprusST
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much, for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I am glad, knowing that you have enjoyed your holiday. I...

Reviewed 17 July 2016 via mobile

We have been here for a week. The breakfast is very tasty, great food - from sweet pancakes till cheese, ham, vegetables, coffee, juice and so on 👍🏼 veryy good!!! The dinners were not so good. But everybody likes different food. Ice cream was great. i didnt like that you have to pay for your drinks while dinner, but I...

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Helpful?
2Thank Lenka Z
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Restaurante Ruen Thai
Restaurante Ruen Thai
Cuisines: Asian, Thai
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Puerto Palace has 290 rooms (Junior Suites, Doubles and Singles) all of which are completely equipped with bath, hairdryer, telephone, Sat t.v.,minibar, safety boxes (rented) air-coditioning and balcony. Totally air-conditioned with entrance hall and three panoramic elevators, the Hotel Puerto Palace is the perfect choice. We offer a Reception area with 24 hour service. A modern restaurant is available for you, for breakfast, lunch or dinner buffet. At dinner, throughout the year except summer, it is mandatory for the gentlemen wear long trousers. On the hotel terrace, you can relax at our heated swimming pool for adults, water fall and a pool for children and all of which is surrounded by a solarium area. We also offer two exterior jacuzzis, a sauna and massage parlour. You also have at your disposition a complete gym, tennis court, minigolf and volleyball court. ... more   less 

Additional Information about Hotel Puerto Palace

Address: C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: £60 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Puerto Palace 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Puerto Palace De La Cruz
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Hotel Style:
#7 Luxury Hotel in Puerto de la Cruz
#10 Family Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Puerto Palace staff and other travellers.
30 questions
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8 months ago
tenerife
tenerife
Liskeard, United Kingdom

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Questions? Get answers from Hotel Puerto Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not worth the money!”
 of 5 bubbles lynnehargreaves, 13 Oct 2016 | Read review
“Ask for either a sea view, or a mountain view, which ever you prefer.”
 of 5 bubbles mike-l-a-divers, 17 Sep 2016 | Read review
“We had a room on the third floor overlooking the pool area.”
 of 5 bubbles jamjochems, 31 Jul 2016 | Read review
“High floor rooms overlooking the pool area are best for views.”
 of 5 bubbles CyprusST, 18 Jul 2016 | Read review
“Ask for a room overlooking the pool”
 of 5 bubbles marcias129, 9 Jul 2016 | Read review
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