We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
28/02/2018 01/03/2018
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Puerto Palace

    C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
    Save
    Lowest prices for your stay
    28/02/2018 01/03/2018
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    Lock in the lowest price from our partners
    US$112
    View Deal
    Traveller (591)
    Room & Suite (265)
    Pool & Beach (128)
    Overview
    • Excellent24%
    • Very good56%
    • Average14%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “naturist area” (4 reviews)
    “pool area” (17 reviews)
    “town centre” (12 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Wheelchair access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Private Balcony
    4.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    28 Feb1 Mar
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 2 partner sites to see rooms from US$107.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puerto de la Cruz hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "43b5f7b35b1640e2bf7af279bc9cc78f", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":264730,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[76479174],"additionalContentIds":[],"pollCount":0,"checkin":{"day":28,"month":2,"year":2018},"checkout":{"day":1,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":107,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"43b5f7b35b1640e2bf7af279bc9cc78f","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":112,"lowestMetaPrice":107,"additionalPartner":false,"highestMetaPriceDisplay":112,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":112,"lowestMetaPrice":107,"highestMetaPriceDisplay":112,"hotelName":"Hotel Puerto Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQzYjVmN2IzNWIxNjQwZTJiZjdhZjI3OWJjOWNjNzhmIiwiQUlLIjoiNzI5Yjg3NjI0YTE0NDlmNjlhMjZjMWJkZDg5YTdjNDYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "28/02/2018", "checkOut": "01/03/2018", "lowestPrice": "US$107", "hasDates": true, "hacComplete": false, "contentIdMappings": {"109204275":"HotelsCom2IB","76479174":"Hotwire","79443766":"CheapTicketsEWS","54226404":"TravelocityEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a ReviewReviews (852)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 175 reviews

    Reviewed 1 week ago

    We have just returned form this hotel after spending Christmas and New Year there. My comments are mixed really as there are pros and cons to this hotel. Firstly I should say it is spotlessly clean and tidy in all areas. The food is average...More

    1  Thank LouandLee
    Reviewed 1 week ago

    We stayed for a night before Christmas for the first time and had a great time. The room was decorated nicely with comfortable beds and better still good pillows and the little extra of fruit and cava in the room went down very well. Both...More

    Thank Jo M
    Reviewed 2 weeks ago via mobile

    Stayed at the Hotel Puerto Palace from Christmas Eve until 28th December. Had a lovely big room on the 3rd floor , spotlessly clean and warm . We received a basket of fruit , chocolates and a bottle of cava which I found to be...More

    Thank Gillian S
    Reviewed 2 weeks ago via mobile

    Stay here if you want to pay extra for a room without horrendous mildew smell. Asked to simply switch to a different room without mildew smell and the front desk only begrudgingly gave a different room after insisting that they charge extra for the new...More

    2  Thank Wendy K
    Reviewed 2 weeks ago

    We have just returned from a week's half board over Christmas at the Puerto Palace Hotel. We experienced quite a lot of intrusive road noise from our room from early mornings until quite late at night which unfortunately did not allow for a good night's...More

    2  Thank elizdonohoe
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$73 - US$117 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #8 Family Hotel in Puerto de la Cruz
    • #10 Luxury Hotel in Puerto de la Cruz
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 290
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Travelocity, Orbitz and HotelQuickly so you can book your Hotel Puerto Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Canary Islands >
    • Tenerife >
    • Puerto de la Cruz
    • Also Known As
    • Puerto Palace De La Cruz ,
    • Hotel Puerto Palace Tenerife/Puerto De La Cruz
    Add Photo Photos
    Traveller (591)
    Room & Suite (265)
    Pool & Beach (128)
    Dining (56)
    Hotel & Grounds (422)
    Bathroom (19)
    Family and Play Areas (14)
    Business Centre & Event Rooms (2)
    Nearby
    Nearby HotelsSee all 390 hotels in Tenerife
    Parque San Antonio
    868 reviews
    .11 miles away
    Tigaiga Suites
    56 reviews
    .12 miles away
    Parque las Flores
    11 reviews
    .20 miles away
    Hotel Tigaiga
    275 reviews
    .21 miles away
    Nearby Restaurants
    Petit Los Angeles
    93 reviews
    .48 miles away
    Alberto's Bar
    134 reviews
    .16 miles away
    Restaurante Terraza Taoro
    150 reviews
    .39 miles away
    Bar Cafeteria Malu
    26 reviews
    .12 miles away
    Nearby Attractions
    Parque Taoro
    578 reviews
    .42 miles away
    Jardin de Orquideas de Sitio Litre
    598 reviews
    .54 miles away
    Jardin Aquatico
    250 reviews
    .44 miles away
    Risco Bello Aquatic Gardens
    63 reviews
    .37 miles away
    Ask a question
    Questions & Answers
    Gillian S
    22 October 2017|
    AnswerShow all 3 answers
    Response from itsnoemis | Reviewed this property |
    I haven't been to Puerto de la Cruz during Christmas holiday so I'm not sure how many bars and restaurants are open at the time. And I think the hotel restaurant was open until 10pm, but I'm not 100% sure now. Sorry I... More
    1
    Vote
    Gillian S
    15 July 2017|
    AnswerShow all 2 answers
    Response from Normanta | Reviewed this property |
    Yes, gated area on the roof. Use your room card to gain access. When I stayed, it was mainly ladies using the area - focused on getting their all-over tans so it was very quiet up there. There were a few couples. Small... More
    1
    Vote
    Room Tips
    "Ask them NOT to put you above the kitchen. This is extremely noisy,especially at 5am."
    Read review
    "Pool view room was excellent. Sea view may have a little more road noise."
    Read review
    "Room with a sea view"
    Read review
    "Don't bother paying extra as you don't get what you paid for"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing