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IBEROSTAR Grand Hotel Mencey

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IBEROSTAR Grand Hotel Mencey
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1,508 Reviews from our TripAdvisor Community

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Showing 695: English reviews
Doylestown, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW via mobile

My husband and I, and two grown kids, spent Thanksgiving here. it was our fist trip to Tenerife and this hotel added greatly to the experience. When anywhere on the grounds, you lose sight of the fact you are in a bustling city. The public spaces are very nice, the grounds lovely, and the rooms, while typically on the small... More 

Helpful?
Thank Christine B
Largs, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW

This hotel was the first stop on a 4 centre stay on Tenerife. Had picked up a hire car (Avis - dreadful, use somebody else) at the airport having checked in advance that parking should be available at all our locations. The hotel fronts onto the main road with a casino on the ground floor. The name of the hotel... More 

Helpful?
Thank Ann C
Brighton, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 days ago NEW

We have recently returned from a five night stay at the Mensey. We were warmly welcomed on our arrival (unlike the previous commentator) and for some reason had been upgraded from a reserved junior suite to a vast full suite. However after the first night we requested a move to quieter accommodation (many of the rooms and suites look on... More 

Helpful?
Thank Tony H
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

Stayed there one week, the location is perfect very central and the hotel itself is really good, offering great breakfast. However, they have to work hard on customer service. Staff tend to speak Spanish with you all the time and one of the receptionists made me wait for a long time saying "You have to wait for the whole queue"... More 

Helpful?
Thank ESRA O
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Esra, We want first of all to thank you for reaching out to us on Tripadvisor to notify us of your concerns related to your recent holiday with us IBEROSTAR Grand Hotel Mencey and apologize you feel you experienced an inconsistency in our service. It has been most surprising and equally disappointing to read your comments about our reception... More 

Neuvicq, France
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Attractive modern hotel within the city but just on the edge so walkable to everywhere. Used by business people, tourists, conferences etc as a modern city hotel. Staff extremely friendly, rooms very good and modern and well equipped. Lovely bar / restaurants by gardens and pool. Parking adjacent in multi storey car park, very easy to use. Nice outdoor pool.... More 

Helpful?
1 Thank keitrobinson
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We want firstly to thank you for choosing IBEROSTAR Grand Hotel Mencey for your recent holiday to Tenerife and also for taking the time to write and share your opinion of our hotel with us and Tripadvisor. We are grateful to you for highlighting our hotels great city location. It is one of our popular features being such... More 

cheshire
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 1 week ago

Stayed two nights as playing golf , On arriving no one to help with luggage, parking is 12 euros a night check bill as they charged us twice. Car park is really tricky to find way up and a very long walk with luggage. Room was lovely, charged I pad up by side of bed but forgot to pack up,... More 

Helpful?
2 Thank kathy202
Nagano, Japan
Level Contributor
388 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 2 weeks ago

Will start with the things that need to be improved : Ordered a Greek yogurt from the room-service menu. It was a very nice bombastic description... And to my big surprise, a half a Euro plastic yogurt from the supermarket came. And the price was 8.50 Euros !! Sent it back to where it came for, refused to accept it... More 

Helpful?
Thank Shlomi T
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

A grand classic which was totally renovated while keeping its character and grand class. Great location and facilities including outdoor terraces, pool, etc. Front office Manager Salvador was very kind to assign us an ocean view Junior Suite, and we had a great stay. Rates higher than what we generally pay at four star hotels, but worthwhile for a 5... More 

Helpful?
Thank Jose C
Espoo, Finland
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We werre at PdlC last winter. The weather was good, about 20C. The area is compact and easy to reach to young and older ones. Night life and easy living so. There are also good possibilities for shopping.

Helpful?
Thank timo328
Windsor and Maidenhead, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

I don't usually have much luck choosing hotels based on photos on the internet as they can be mis-leading, however I can't believe I can get so right this time. I know, as it was appeoved by my very critical 15-year old daughter ;-). Great food, great service and very decent room. Okay, they could have modernised the bathroom to... More 

Helpful?
1 Thank PuddyWooj

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. The hotel also features other unique spots such as a kitchen classroom, lounge, and beautiful gardens...A world of pleasure to discover. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. Gastronomy plays a major role at the IBEROSTAR Grand Hotel Mencey. To get updated on all our events and the latest news, please visit 'La cocina del Mencey'. ... more   less 

Additional Information about IBEROSTAR Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range: £80 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
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Also Known As:
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Hotel Style:
#1 Family Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Grand Hotel Mencey staff and other travellers.
63 questions
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Questions? Get answers from IBEROSTAR Grand Hotel Mencey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a balcony overlooking the gardens if you want peace and quiet and a nice view.”
 of 5 bubbles AnnC255, 30 Nov 2016 | Read review
“Go for rooms over looking the garden if you want a quiet stay.”
 of 5 bubbles tonyh187, 29 Nov 2016 | Read review
“garden view”
 of 5 bubbles esrao774, 26 Nov 2016 | Read review
“Near all the sites”
 of 5 bubbles kathy202, 19 Nov 2016 | Read review
“rooms facing the pool have a nice view, but usually with no balcony”
 of 5 bubbles shlomit100, 17 Nov 2016 | Read review
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