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Iberostar Grand Mencey

Traveller (1023)
Room & Suite (341)
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Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife Spain See on map
Name/address in local language
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
5 Star accommodation
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Offers from Iberostar Grand Mencey
Special Offer: Code 10% Off: EXTRA10
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7 Oct8 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,112)
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All reviewsgarden viewfive star hotelsanta cruzpool areapool attendantsalt watergreat facilitieshotel guestshalf boardfabulous hotelbreakfast buffetper daypublic areasbeautiful parknice pooljunior suitetown centre
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1 - 5 of 955 reviews
Reviewed 5 days ago via mobile

We went here for 13 nights with our 11-month-old daughter on a half-board basis. Original room we were given had no bath so we had to move. They moved us to the smoking floor which wasn’t a problem until the last few days when we...More

1  Thank Ben1208
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded today

Dear Ben, We would like to take this opportunity to thank you for choosing our five-star hotel in Santa Cruz de Tenerife, the perfect location to relax in luxurious surroundings. We are sorry that you were not happy with the first room that we accommodated...More

Hotel's Favourite
Reviewed 2 weeks ago

This place never fails to impress. This time I was staying for nearly a month and I am already looking forward to my next visit. The hotel itself is a true delight, elegant and very picturesque. Lovely rooms, gardens and pool area. Everything is well...More

1  Thank amaliecharlotte
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded 2 weeks ago

Dear Amalie, We would like first and foremost to thank you for choosing Iberostar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Our highly...More

Reviewed 1 week ago via mobile

We decided to stay in this Hotel because it was rated the best one in Santa Cruz and it is true. This a very nice hotel, centrally located with wonderful viewed. We had originally booked a regular room, when we saw the room we didn’t...More

Thank Marta G
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded 5 days ago

Dear Marta, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar and we want to thank you for sharing your experience with others. Our staff will be delighted with your praise,...More

Reviewed 1 week ago via mobile

Really nice and clean hotel conveniently located in central Santa Cruz. From the outside the hotel is rather inconspicuous but when you enter it you see immediately the class and atmosphere of the hotel. Large, clean, bright and friendly staff. Very nice and big rooms,...More

Thank Mats K
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded 6 days ago

Dear guest, First of all, we would like to thank you for your kind review of your recent holiday with us at our hotel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are...More

Reviewed 1 week ago via mobile

Housekeeping threw away a bag with my debit card in. When I informed management they were very reluctant to take any blame or offer compensation. When they finally agreed to look for my card they accused my partner of lying about whether the card was...More

Thank robynadormanswailes
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded 1 week ago

Dear Robyn, Thank you for writing to us. We are disappointed by your observations regarding our excellent team. We regret that you lost your credit card during your time in our hospitality and that despite our best efforts to find it that we were not...More

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The Iberostar Grand Mencey is the most emblematic hotel in Santa Cruz de Tenerife. Witness to the radiance that Tenerife inspires in the most famous travellers on Earth, the Grand Mencey is now a fusion ...More of styles that combines a respect for history and hotel tradition with the latest in services and facilities that a modern traveller will appreciate. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m² of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services. Less
Hotel class
Contact Information
Hotel Amenities
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair access
Free Parking
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
Price range
US$102 - US$211 (Based on Average Rates for a Standard Room)
Formerly known as
Iberostar Grand Hotel Mencey
Also Known As
Iberostar Grand Mencey Tenerife/Santa Cruz De Tenerife
Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Traveller (1,023)
Room & Suite (341)
Dining (73)
Pool & Beach (68)
Amenities (54)
Family and Play Areas (12)
Business Centre & Event Rooms (7)
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Questions & Answers
Ask a question
11 August 2018|
AnswerShow all 11 answers
Response from IberostarHoteles | Property representative |
Dear customer, Thank you for your interest in our hotel Iberostar Grand Mencey 5*. Please, accept our apologies for the delay in our response. We would like to inform you that the City-View Double have a little... More
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30 July 2018|
AnswerShow all 5 answers
Response from dianaf454 | Reviewed this property |
The hotel has a car park and charges about 10€ a night
Nico R
18 July 2018|
AnswerShow all 4 answers
Response from IberostarHoteles | Property representative |
Dear customer, Thank you for your interest in our hotel Iberostar Grand Mencey 5*. We would like to suggest you to contact the hotel directly for detailed information. You will find the contact information in the Iberostar... More
Google Translation
Room Tips
"If possible choose a room with garden view or overlooking the pool area"
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"Ask for a room on a higher floor."
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"I had a city, sea mountain view which was nice."
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"None the room was exultant"
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