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NH Collection Palacio de Burgos

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#2 of 52 Hotels in Burgos
Certificate of Excellence
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NH Collection Palacio de Burgos
NH Collection Palacio de Burgos
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1,345 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Reviewed 1 week ago NEW

The hotel is fantastic, everything is spot on. Great rooms, comfy beds, great service. Location is also prime, walking distance to lots of sights, bars and restaurants. My honest thoughts is that if you're seeing the city, you can get something cheaper and have a similar experience. But, if you really like the luxury of it all, then it is...

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Helpful?
Thank Lucas M
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Lucas M, Thank you so much for your feedback following your recent stay at NH Collection Palacio de Burgos. I will be sure to share your comments with the team, and I look forward to welcoming you again in the near future. Best regards, Alfonso Ruiz

Wedmore, United Kingdom
Reviewed 4 weeks ago

We arrived and having booked nearly 10 months earlier and at that time asked for a suite and was disappointed to be givena standard room Yes it was changed but not to one overlooking the front. Unfortuneately we did not have a good experience. .

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Helpful?
Thank Martyn W
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Martyn W, Thank you very much for your feedback following your recent stay with us at the NH Collection Palacio de Burgos Hotel. I regret to inform you that we only have 3 junior suites and these rooms are the ones that sell faster. We thank you for taking the time to do this and we hope to welcome...

Appledore, United Kingdom
Reviewed 5 weeks ago

We has a two day stay at this lovely hotel overlooking the river in Burgos with a short walk over to the old town. Parking under the hotel is very convenient with lifts up to the hotel. Breakfast was amazing with very wide range of food. Only slight complaint was that our room was a little dark.

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Helpful?
Thank Peter F
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Peter F, Thank you for sharing your experience of NH Collection Palacio de Burgos on TripAdvisor. Thank you for staying with us and for your wonderful review. Your support is very much appreciated. Warm regards, Alfonso Ruiz

Arlington, VA
Reviewed 31 October 2016

Love NH properties and this one did not fail to deliver. The rooms were typically sized for European hotels and the location of the property puts you in walking distance to the cathedral and many of the museums. We had a great stay and a great breakfast. Would recommend this hotel for friends, large groups, or a solo traveler.

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Helpful?
Thank anissa96
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear anissa96, Thank you for share with us your review. It is very important to know our clients feedback to improve our service. We are very happy that you enjoyed our rooms. Our property is modern, comfortable and with a lot of new details to provide you the best experience. We hope to see you again in our hotel. Best...

Gstaad, Switzerland
Reviewed 28 October 2016

My room had wooden floor, was light and elegant. I had a view to the courtyard. The shower is in the bathtub. The location couldn’t be better. The hotel offers indoor parking. I did not like that I got a smoking room – but for just one night it was okay.

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Helpful?
Thank Swissness70
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Swissness70, Thank your for share with us your opinion about our hotel and services. I will inform the whole staff about your satisfaction, they are always very helpful and kind. Our hotel is very near of the most importants places to visit so is very easy to walk. The rooms are renovated so they are more modern, spacious and...

Lisbon, Portugal
Reviewed 21 October 2016

This hotel is built in an old monastery combining the old building charm (large common spaces, very high ceilings) with the comfort of modern constructions. The breakfast was very good but expensive and the service was great. I would definitely return here.

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Helpful?
Thank cmcquintas
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear cmcquintas. The entire team was very touched by your wonderful feedback regarding the excellent service you received throughout your stay at NH Collection Palacio de Burgos Hotel. The hotel is all about personalised service and making our guests feel special and I am thrilled they succeeded in making your experience fantastic. I look forward to seeing you again soon...

Burgundy, France
Reviewed 20 October 2016

Pleasant and helpful staff. Attentive service at reception, bar and breakfast room Excellent breakfast that would satisfy most dietary requirements. Central yet peaceful location, very close to the principal gate into the old quarter of Burgos.

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Thank 665sarahelizabethc
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear 665sarahelizabethc, Thank you very much for your feedback following your recent stay with us at the NH Collection Palacio de Burgos Hotel. We thank you for taking the time to do this and we hope to welcome you back again in the near furture. Best regards. Alfonso Ruiz

Marblehead, Massachusetts
Reviewed 18 October 2016

This hotel is just a few minutes walk from the old city as well as the Cathedral; both are must see spots in Burgos. While the outside looks like it's part of the church next door (and indeed it must have been), the rooms are good sized with comfortable beds, espresso maker, a window that opens, and a delicious breakfast...

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Thank Floplace
Brisbane, Australia
Reviewed 13 October 2016

A nice find in Burgos, close to walk to the cathedral and old town. Room was a good size, well appointed and with a comfortable bed. Breakfast was lovely. Staff were all friendly and helpful. Very tight car park under building but once there we walked everywhere.

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Helpful?
Thank Carolyn C
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Carolyn C, Thank you for your positive review. It is very important to us to know our guests feedback. Concern our location, we are located in a very prestigious area of the city. Nearby we have the most famous monuments, restaurants and shops, from here is very easy to walk to the main important touristic places. We hope to...

Bury St Edmunds, United Kingdom
Reviewed 13 October 2016

Good location, just across a busy road from the historical centre. Converted palace and rooms a high standard but a little darkly lit. Watch the charges - I had some laundry done and the laundry list said IVA included in the charge, but I found IVA was added on top again - too late to get it put right! That...

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Helpful?
Thank Ian S
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Ian S, Thank you so much for your feedback following your recent stay at NH Collection Palacio de Burgos. I will be sure to share your comments with the team, and I look forward to welcoming you again in the near future. Best regards, Alfonso Ruiz

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The NH Collection Palacio de Burgos hotel in Burgos is located right in the city center, perfect for getting to know one of Spain's most interesting and cultural cities and the surrounding Castilian region. ... more   less 

Additional Information about NH Collection Palacio de Burgos

Address: Calle Merced 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
Region: Spain > Castile and Leon > Province of Burgos > Burgos
Price Range: £54 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Palacio de Burgos 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Hotel Style:
#1 Family Hotel in Burgos
#1 Business Hotel in Burgos
#1 Luxury Hotel in Burgos
#1 Romantic Hotel in Burgos
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Questions & Answers

Here's what travellers have asked, with answers from NH Collection Palacio de Burgos staff and other travellers.
9 questions
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Burgos, Spain
over a year ago
Salamanca, Spain
7 months ago
Canby, Oregon
over a year ago

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Questions? Get answers from NH Collection Palacio de Burgos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view to the Cathedral”
 of 5 bubbles cmcquintas, 21 Oct 2016 | Read review
“Views of cathedral”
 of 5 bubbles Floplace, 17 Oct 2016 | Read review
“A Premium Room has a REAL walking closet room”
  • Premium Room
  • Dressing Room
  • Premium Room
  • Premium Room
  • Bathtub with Bat Robe
  • Premium Room
  • Sink
 of 5 bubbles A-Hodaiby, 12 Oct 2016 | Read review
“Pay a little extra to have a view at the front of the hotel”
 of 5 bubbles 11gdn, 30 Sep 2016 | Read review
“get a room that doesn't face the main street”
 of 5 bubbles Lina772014, 24 Sep 2016 | Read review
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