NH Collection Salamanca Palacio de Castellanos
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NH Collection Salamanca Palacio de Castellanos

Traveller (253)
RSTV NH palacio de castellanos
Room & Suite (76)
Desayuno buffet
Dining (31)
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£154
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#5 of 62 hotels in Salamanca
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The NH Salamanca Palacio de Castellanos hotel in Salamanca is located in the heart of the old part of the city, right next to the Plaza Mayor main square and with superb views of the neighboring Plaza de Concilio de Trento, the old Dominican Convent, and cathedrals.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Unlock up to D$150 extra!

Location

Calle San Pablo 58-64 City Center, 37008 Salamanca Spain
Name/address in local language
469Reviews2Q+A13Room tips

Reviews
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Detailed Reviews
Ange516 wrote a review Dec 2019
New York698 contributions222 helpful votes
5.0 of 5 bubbles
We stayed here for three nights and were very happy. The location was excellent- between San Esteban and the Cathedral, everything is in walking distance. We had a room on the 3rd floor with a view of the cathedral, which faced away from the street and was super quiet. The hotel is in a historic palacio with a beautiful, spacious lobby and feel very elegant. Since the hotel is on a regular street, it’s perfect if you come by car - you can park right there to offload and then park either in their own garage (18€/night) or in a public garage around the corner (a bit more spacious, 15€/night). Staff was super friendly and helpful and gave excellent recommendations. The room was spacious and the beds comfortable, we had a Nespresso coffee machine, a kettle and they provide a bottle of water every day. Internet worked well, as did the blow dryer. The shower was great too. We didn’t have breakfast there but there‘s a bar next door and plenty others in walking distance that offer breakfast. We really enjoyed our stay and would come back any time!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RemediosMadrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 1 Jan 2020
Dear Ange516, I would like to thank you for sharing your opinion with booking travelers. It is very important for us to know our guests experiences, because all that information helps us to improve the quality of our service It has been an enormous pleasure having you staying with us and It greatly pleases me to hear you so liked our rooms and the size; as well as our coverage detail and amenities. We are looking forward to welcome you back at NHC Palacio de Castellanos for leaving us take care of you during your next visit to Salamanca. Best regards,
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Anthony H wrote a review Sept 2022
Cheshire, United Kingdom10 contributions
5.0 of 5 bubbles
This is agreat hotel to enjoy a stay in Salamanca , we were greeted by a very friendly and professional member of the reception staff , our car was parked in a secure underground garage by the staff . The hotel itself is fine example of the grand architecture of Salamanca . Above all the staff we met were all polite, professional and friendly . I would recommend this hotel to all if your visiting Salamanca .
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Review collected in partnership with NH Hotels
Date of stay: September 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remedios Madrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 20 Sept 2022
Dear Cabanittas, hank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedback will encourage all the team to keep bringing excellence to hospitality. Best regards,
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angeladonaldson6 wrote a review Jan 2020
9 contributions
5.0 of 5 bubbles
Recommended for a great stay in Salamanca. Parking is on site but payable. We used our reward points to pay for this visit so it was good value but if we hadn't it could have been quite expensive but the price is a reflected in the location and quality of the hotel
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Review collected in partnership with NH Hotels
Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RemediosMadrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 20 Jan 2020
Dear angeladonaldson9, First of all, we would like to take this opportunity to thank you for your positive comments regarding your stay and for the trust you had in our hotel NHC Palacio de Castellanos. It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the services, rooms, gastronomy and the central location in town have helped to reached We look forward to welcoming you again soon. Best regards,
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Desertdaisie wrote a review Aug 2021
Caldas da Rainha, Portugal43 contributions63 helpful votes
3.0 of 5 bubbles
Unfortunately the front of the hotel was covered by scaffolding during our visit so we could not take advantage of the great view from the Premium room. The hotel has already informed us about this and therefore our expectations were set, and the hotel kindly made an allowance on the car parking to make up for it.
What we didn’t like was the condition of the room. The ceiling had plaster flaking off and what looked liked mould. It certainly smelled musty. The bed and linens were clean but overall the room and bathroom were tired. The bathroom tiles and sealant were grubby especially on the floor. The hairdryer was attached to the wall and it was very heavy and hard to use. Towels had seen better days. The shower had nowhere to put soap or shampoo so you had to place it on the floor which we thought was dangerous, with no handle to hold onto. The doors were chipped and brass handles worn. The safe was on the floor of the wardrobe making it very difficult to access.
When we checked in we got the impression that the staff didn’t care. Talking amongst themselves and virtually ignoring us. We were told our room was not ready but when we mentioned we were Platinum members a room was made available. We asked about general Covid regulations as this was our first trip to Spain since the pandemic. The staff were very casual about it saying everything was open as normal. We asked for help with the luggage and this was done and the car parked for us. On checking out however we were left to haul three heavy suitcases down the steps of the hotel by ourselves. The staff member who brought the car to the side of the hotel simply pointed at the car and ran off.
Breakfast was served downstairs in a meeting room. Due to Covid you had to choose from a limited menu and everything was served to the table at one time, hot and cold food together. The quality could have been better.
This could be a lovely hotel, but it needs work.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remedios Madrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 18 Aug 2021
Dear Desertdaisie, Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your review. It has been an enormous pleasure having you staying with us. Likewise, I personally thank you for your feedback . I have passed on your comments to the relevant department for reviewing it and adjust when necessary, We truly hope to have the opportunity to welcome you back in the near future. Until then, please receive our warmest regards
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mbk_works_to_travel wrote a review Apr 2022
London40 contributions40 helpful votes
3.0 of 5 bubbles
The hotel advert proclaims it's great location which is true however, there is no mention of the problem of accessibility to those of even the most minor physical limitations bought about by aging. When you arrive at the hotel you are greeted by steep steps which you need to carry your luggage up there is no immediate visible sign for obtaining assistance.

The rooms are large, comfortable and well appointed but not without some problems such as the heating control is difficult to set a comfortable temperature as one example. The room is provided with a coffee maker, a kettle and a bottle of water marked for the use however, this was not replenished during the daily servicing of the room. In an example of perverse logic when I requested for a replacement at the reception we were advised that water was only provide on the first night!!

The wifi in our room (311) was so poor that my laptop would not connect and my phone failed
to maintain connection and defaulted to a 4G signal. When I raised this they did come to check but I was left with the distinct impression that they thought it was my fault not that the signal was so weak in the room which was born out when I ran a speed test.

All in all with the exception of the location and room size my opinion is that the 4 star rating given to the hotel is somewhat questionable but could be rectified.
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Review collected in partnership with NH Hotels
Date of stay: March 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remedios Madrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 10 Apr 2022
Dear user, First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tinkers234 wrote a review Aug 2022
London400 contributions268 helpful votes
4.0 of 5 bubbles
We arrived very late after a delayed flight and they were quick to check us in and park the car. Our room on the first floor was clean, large and comfortable if a little spartan. There are no extra toiletries available in the room outside of soap, shower gel, body lotion, shampoo and conditioner but there is a note saying items are available on request. We didn’t test it. It is a great location for walking to the centre and there is a small cafe/bar next door that does great local breakfast. Very comfortable property.
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Date of stay: August 2022
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remedios Madrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 13 Sept 2022
Dear tinkers234, First of all, I would like to thank you for taking your time in sharing your experience during your recent stay at our hotel. It is such a pleasure to know that you found your stay at your convenience. We are glad to know that you enjoyed our city. We are looking forward to welcome you again at NH Collection Palacio de Castellanos. Kindly regards
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mota.m.jorge@gmail.com wrote a review Jan 2020
Viseu District, Portugal285 contributions93 helpful votes
5.0 of 5 bubbles
One of the best hotels in Salamanca in its excellent location, beauty and quality of service. The "NH chain" accustoms us to a high standard of quality in its hotels. This is no exception to the addition of a fantastic location less than 5 minutes from Plaza Mayor.
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: All rooms are quiet; good breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RemediosMadrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 7 Jan 2020
Dear mota1065, First of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us, especially our centra location. The whole team of NHC Palacio de Castellano remains at your entire disposal. My very best regards,
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pogson wrote a review Apr 2022
London, United Kingdom150 contributions95 helpful votes
1.0 of 5 bubbles
Booked direct using the NH website, the hotel lists free wifi as 1 of their amenities. This is simply not true. In fact the frontline staff here are indifferent and arrogant. Appearing to speak good English, they actually do not understand what is being explained to them and respond with something totally irrelevent.
Good location but the staff need re-training in customer services and taught to listen carefully to guest's needs without assuming what the guest is trying to convey.
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Date of stay: March 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Make sure your room's wifi is working before you unpack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remedios Madrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 10 Apr 2022
Dear User, First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kulimuli1 wrote a review Mar 2020
Austria17 contributions16 helpful votes
4.0 of 5 bubbles
We stayed here for one night on our trip to Portugal.
The hotel has a great location, so central. The hotel entrance is impressive, really great building and beautiful entry hall.

The room pictures online seemed so nice and promising, when we actually saw your room we were a bit disappointed. It seems like the rooms were "renovated" recently but a lot of points were left out. The doors, floors and bathroom heaters etc. are all really outdated, the windows are really old as well. It was really windy at night when we stayed here and we had to use a towel inbetween the balcony doors to prevent the wind from howling through the doors, which made it impossible to sleep otherwise.
Don't get me wrong, this is a nice hotel but you can definitly feel that NH-Collection bought this building and turnt it into a hotel a bit too fast, a few more months of renovation would have been better I feel.
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Date of stay: March 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RemediosMadrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 5 Mar 2020
Dear kulimuli, First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. We are very sorry to know that some aspects were not to your total satisfaction. I have passed on your comments to the relevant department for reviewing it and adjust when necessary. We truly hope to have the opportunity to welcome you back in the near future. Until then, please receive our warmest regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GFB G wrote a review Apr 2022
Ankara, Türkiye57 contributions29 helpful votes
5.0 of 5 bubbles
The location of the hotel could not be any better and the staff could not be more accommodating. Each and every staff member that assisted us went out of their way in making us feel welcome and treating us as welcomed guests. When my rental car was parked on the street at a five min walk from the hotel one of the staff members accompanied to get it started. Interestingly we had the best coffee in Spain at NH Salamanca, The folks at NH Salamanca have the golden touch and they know how to please their customers
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Review collected in partnership with NH Hotels
Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remedios Madrid, Director General at NH Collection Salamanca Palacio de Castellanos
Responded 20 Apr 2022
Dear user GFB G, Thank you very much for your kind review. . It is a pleasure for me to read such a positive comment as yours. I am very glad to know that your overall impression about the Hotel is outstanding. Providing our guests, a great stay is our main goal and we feel really proud that the the staff has helped to reached it. We work hard every day at the NH Collection Hotel for offering memorable stays for all our guests. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kelly R asked a question Aug 2022
Do you allow dogs
Answer from RemediosMadrid
Salamanca, Spain1 helpful vote
Hello, pets are welcome in our hotel. A supplement of 35€ must be paid. Thank you
Nathalie M asked a question Sept 2021
Nort-sur-Erdre, France1 contribution
Bonjour, l’hôtel dispose t'il d'un parking sécurisé pour stationner une moto?
Answer from Sandrine B
157 contributions58 helpful votes
bonjour, l'hôtel dispose d'un parking sécurisé. Il est de petite capacité (5/6 places voitires environ). Il doit y avoir la possibilité de stationner un 2 roues. Cela dépend de la place disponible à votre arrivée.
Diane N wrote a tip Sept 2023
24 contributions3 helpful votes
5.0 of 5 bubbles
"The hotel is within walking distance of the main sites of Salamanca and provided valet parking."
Read full review
Jacquie H wrote a tip Aug 2023
Looe1 contribution
5.0 of 5 bubbles
"Don’t worry if the hotel parking is full as there is a secure car Park a few minutes away. The hotel offers a 20% discount to the full rate."
Read full review
Valerie B wrote a tip Apr 2023
Cardiff, United Kingdom208 contributions61 helpful votes
5.0 of 5 bubbles
"Car park is about 800 yards away. Probably go with someone after dark. It's underground. "
Read full review
Steve B wrote a tip Mar 2023
Grays Thurrock, United Kingdom52 contributions22 helpful votes
5.0 of 5 bubbles
"Don’t take a ground floor room"
Read full review
Mamidok940 wrote a tip Jul 2022
Oakland, California69 contributions1 helpful vote
5.0 of 5 bubbles
"You do not need a car and it costs to park"
Read full review
Not the right property for you?
There are more places to choose from in the Salamanca area.
PRICE RANGE
£83 - £160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh palacio de castellanos hotel salamanca, nh hotels salamanca, nh hotel salamanca
FORMERLY KNOWN AS
NH Palacio de Castellanos
LOCATION
SpainCastile and LeonProvince of SalamancaSalamanca
NUMBER OF ROOMS
62
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NH COLLECTION SALAMANCA PALACIO DE CASTELLANOS - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about NH Collection Salamanca Palacio de Castellanos
Which popular attractions are close to NH Collection Salamanca Palacio de Castellanos?
Nearby attractions include Ciudad Vieja de Salamanca (0.3 miles), Plaza Mayor (0.3 miles), and Ieronimus (0.1 miles).
What are some of the property amenities at NH Collection Salamanca Palacio de Castellanos?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Salamanca Palacio de Castellanos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Salamanca Palacio de Castellanos?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Salamanca Palacio de Castellanos?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to NH Collection Salamanca Palacio de Castellanos?
Conveniently located restaurants include El Huerto De Doña Deseada, Vinodiario, and Hola India.
Is NH Collection Salamanca Palacio de Castellanos located near the city centre?
Yes, it is 0.2 miles away from the centre of Salamanca.
Are any cleaning services offered at NH Collection Salamanca Palacio de Castellanos?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Salamanca Palacio de Castellanos?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Salamanca Palacio de Castellanos offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Salamanca Palacio de Castellanos?
The staff speaks multiple languages, including English, Spanish, and French.
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