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Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
Crowne Plaza Madrid Airport
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803 Reviews from our TripAdvisor Community

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Showing 452: English reviews
London
Reviewed 2 weeks ago

Maybe the two most important points: The transfer service from the airport works well. The bedrooms are fairly spacious, well-furnished, have very comfortable beds and have large bathrooms with excellent walk-in showers. The downside is the ground floor reception area which is drab, rather small and has a brightly-lit, uninviting cafeteria/bar on one side. This makes the hotel feel much...

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1Thank LondonIsis
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear LondonIsis We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We are a small Crowne Plaza with 125 romos, 5 meeting romos, 1 bar and 1 restaurant. However we offer the same service that all Crowne Plaza ( shuttle 24 h. Free Gym, Free wifi) We...

Leicester, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here overnight as had a connecting flight to Alicante next day. Excellent check in and check out experience. Rooms were great spacious and very comfortable with no outside noise. Amenities were good in the room too.

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Thank LouisPRequena
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear LouisPRequena, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin general Manager Hotel Crowne Plaza Madrid Airport

Kempton Park, South Africa
Reviewed 3 weeks ago

Small hotel, at the end of the Madrid airport run way and an adjacent highway. Hotel is very clean, with helpful staff and efficient airport transfer that needs to be marked properly for easier identification. The furniture in the room is older and the hotel is far from the city centre or attractions. Getting around is not easy from the...

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Helpful?
Thank GarySib
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best...

Kensington, Maryland
Reviewed 3 weeks ago

We stayed one night at the Crowne Plaza on the way to Mauritania. The staff were couterous and allowed us to check in early. The room was good. We had dinner at the restaurant and it was also good. We're on a business trip and needed to work during the day. We rely heavily on internet connectivity. The Crowne Plaza's...

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Helpful?
Thank Richard M
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Ana...

Apeldoorn, The Netherlands
Reviewed 4 weeks ago

We stayed in this hotel in October 2016, while attending a conference in a nearby hotel. Arriving around 13.30 in the afternoon, our room wasn't ready, but that wasn't unexpected, as official checkin is only possible after 16.00. We were allowed into the VIP-lounge though, to wait for our room to become available. We booked a suite, and were rather...

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Helpful?
Thank Ard70
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Ard70, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Bristol, United Kingdom
Reviewed 4 weeks ago

Where do you start when a hotel is so bad? This really is the worst crown plaza I have stayed in. Restaurant and bar are like a McDonald's, no atmosphere. Cheap and poorly though out decor. I had food from restaurant it really was very poor and over priced. Room is certainly tired. Wouldn't stay here again,

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Helpful?
Thank airfish1
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. We would need mroe information regarding your stay because we have the same standars in Europe. We do hope to have the opportunity...

Derby, United Kingdom
Reviewed 5 weeks ago via mobile

I stopped over on business. The staff were very friendly and the hotel was superb. Room had everything i needed and bed was very comfortable. The restaurant was superb and all staff very welcoming and helpful. I speak limited spanish and all staff spoke english which made it so much easier. Highly recommend this hotel. Chris (Rolls Royce)

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Thank chrisandrews87
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Chris, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Reviewed 29 October 2016

We travelled with 2 little children and had a very early flight. When we booked a "free" airport transfer, my husband was said to be on reception 10 minutes before departure. When he came 10 minutes before departure, he talked to a reception lady, she asked him whether he wanted to check out. he said that he had more luggage...

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Thank Валентина Р
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Валентина Р, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

London, United Kingdom
Reviewed 27 October 2016 via mobile

I won't be coming back that is for sure. As somebody who spends second 150 nights a year in a hotel and has top status with a lot of chains I can say this ranks as a bad place. Microwaved food sent back and a very noisy hotel. Yes it is at an airport but still. Rude and disinterested staff

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Helpful?
Thank pl99ja
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectattions. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Ana...

Ely, UK
Reviewed 27 October 2016

We arrived 6 hours late into Madrid due to a delayed flight. It was close to midnight and we did not want to try to and catch the shuttle so we jumped in a taxi. I can't remember how much this cost but remember at the time thinking it was quite expensive for a journey that did not seem very...

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Helpful?
Thank jotuk
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear jotuk, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: £51 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#112 Business Hotel in Madrid
#118 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Madrid Airport staff and other travellers.
14 questions
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Questions? Get answers from Crowne Plaza Madrid Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mind the 'open' shower when you book a suite!”
 of 5 bubbles Ard70, 9 Nov 2016 | Read review
“Be careful with transfer time, they don't care about your departure at all!”
 of 5 bubbles _A3147TO, 29 Oct 2016 | Read review
“Good long term car park.”
 of 5 bubbles Readytoburst, 25 Oct 2016 | Read review
“there are two rooms, one standard the other very large just ask them”
 of 5 bubbles Deepsapphyr, 18 Oct 2016 | Read review
“All rooms are good location; nice view and quiet.”
  • Has all facilities a person could need.
  • Clean, nice.
  • Big enough, separated area from the bathroom.
  • It has refrigeretor with stuffs; free tea or coffee and biscuits.
 of 5 bubbles EvadeGuardia, 12 Oct 2016 | Read review
5 of 5
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