NH Collection Palacio de Tepa
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NH Collection Palacio de Tepa

Traveller (704)
V NH collection palacio de tepa x
Room & Suite (620)
NH Collection Palacio de Tepa
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About

4.5
#91 of 473 hotels in Madrid
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Soundproof rooms
Air conditioning
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Quiet
Classic
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:Summer in the city!

Location

San Sebastián, 2 Barrio de Las Letras, 28012 Madrid Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Barajas Airport
Vodafone Sol
2 minMadrid Metro
Antón Martín
4 minMadrid Metro
1,642Review34Q+A100Room tips

Reviews
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Detailed Reviews
Cara E wrote a review Jan 2020
5 contributions6 helpful votes
4.0 of 5 bubbles
The NH Collection Palacio de Tepa is located in a very central location. Walking distance to every Puerto de Sol, Plaza Mayor, every major attraction, museum, etc.. however it is on a relatively quiet street/plaza so it did not feel super touristy. Great restaurants and a fun jazz club close by. I was a solo female traveler, and felt safe coming & going, even at night, however I did notice one evening, when I entered the hotel and there was no staff at the front desk, which made me a bit uneasy. The room & bathroom were quite large, especially for European standards, however I felt the bed & the pillows were very uncomfortable; flat pillows & hard mattress. The room was also quite hot, but since it was winter, I could not use the AC, only turn off the heat. I heard quite a bit of noise from the street & other guests in the hotel, so I did not sleep well here. I did enjoy the large bathtub and the views from the room. The breakfast buffet was large & varied (you could get eggs to order) and the food was fresh and quite good. A good value. The great location and large size of the room is the reason for my higher rating; otherwise I would say it was an average hotel; a bit overpriced for the experience & accommodations.
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded 23 Jan 2020
Dear Cara E, thank you very much for taking a moment of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,
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ofersh70 wrote a review Mar 2020
Israel112 contributions69 helpful votes
5.0 of 5 bubbles
this 5 star hotel is located in the city center with easy 5 min walk to plaza mayor and nearby metro (which is the preferred choice of transportation in madrid).
although centrally located the hotel is in a quite area with local bars and restaurants, which promises good food and reasonable pricing.
rooms are spacious, clean and well equipped with all the expected 5* amenities, including nesspresso coffee machine, water etc.
great sound proof.
staff was friendly and very helpful.
very good breakfast (if there's any point I would improve is that... also not you can ask for more options which are not on the buffet such as waffles, salmon etc.).
overall rating is excellent and a great value for money
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Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded 5 Mar 2020
Dear ofersh70, thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
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chuckieshere wrote a review Feb 2020
Pasadena, California5 contributions14 helpful votes
5.0 of 5 bubbles
Rooms: Extremely spacious after a complimentary upgrade.

Breakfast buffet: Was included in my room purchase. Amazing. Everything was the highest quality ingredients. Made to order eggs were cooked perfectly (although most people would likely add salt and pepper on receiving it).

Staff: Extremely professional. Fluent in English if needed.

Location: Heart of Madrid yet extremely quiet. Win win.

This is the best sub $1000 room I’ve ever stayed in. Highly recommended
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded 11 Feb 2020
Dear chuckieshere, thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prinz_1080 wrote a review Apr 2022
Vienna, Austria489 contributions274 helpful votes
5.0 of 5 bubbles
We enjoyed our stay in the nh collection Hotel very much, the location is perfect and all sights can be reached easily by foot. Just in front of the hotel are nice bars and at the Plaza Santa Marta are plenty of restaurants. We had a room in the 5 th floor facing to Atocha street, where it was quite silent during the night. The gym is equipped with sufficient facilities and I could have my workout in the mornings (with reservation). The breakfast consists of very good products with high quality and a total sufficient range of products. The staff was very polite. I definitely would stay there again.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded 20 Apr 2022
Dear Prinz_1080, It is a true pleasure to read that you have chosen our hotel for your last stay in Madrid and I would like to thank you for taking the time to point out our location and services in TripAdvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future. Best regards,
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Natalie P wrote a review Feb 2024
Alexandria, Virginia2 contributions
5.0 of 5 bubbles
We stayed in this hotel twice over a week. We stayed two days, left for Barcelona and then stayed another two nights when we came back to Madrid. The first room we had was a deluxe room and it was charming, with high ceilings and a French door leading to the Juliet balcony and a very nice bathroom. The second time we were upgraded to a Jr Suite which was a corner room. It was lovely - very roomy and, again charming with two Juliet balconies. The staff was very helpful. The beds were very comfortable and, once we closed the shutters, the rooms were quiet, even though the hotel is steps from a lovely plaza with outdoor cafes. My flight got in at 5:45am, so I got to the hotel around 7:30am. I had no expectation that my room would be ready and it wasn’t but I was able to take a shower at the spa. I had breakfast at the hotel and, by the time I was done, my room was ready. The location is excellent - walking distance to almost everything we want to do (Plaza Mayor, Plaza de Sol, Gran Via, the Prado, Museo Reine Sophia to name a few) and near many, many excellent restaurants, tapas places and cocktail bars. All in all, an excellent stay!
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded 26 Feb 2024
Dear Natalie P, Thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back. Best regards, Patricia Carreño, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carla P wrote a review Feb 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
This is a boutique hotel with a great location, with walking distance to the best shopping places as well to nice restaurants and museums. We truly enjoyed the 5 days we stayed in Madrid. The breakfast is fantastic, so many options. We were impressed by things like 8 different milk options, fresh fruits, amazing coffee and delicious food. The attentions were above and beyond and the whole staff is super friendly, very respectful and always willing to help. Our concierge, Juan Jose Gonzalez is one of the kindest person I have ever met working for any hotel around the world. We highly recommend this hotel.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Rooms from the 4th floor and down have the better view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded 11 Feb 2020
Dear W7696MQcarlap, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,
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MovinOnAlong wrote a review Oct 2022
Santa Fe, New Mexico123 contributions96 helpful votes
5.0 of 5 bubbles
We stayed for several nights and truly enjoyed or stay. The staff here is the best. Great front desk, concierge, housekeeping and servers. The front desk provided us with an early check in and quick check out, and the breakfast staff was wonderful - actually remembering how we liked our coffee and serving it immediately upon arrival, and housekeeping was thorough. There is a high end breakfast buffet which includes egg dishes and guacamole that can be requested if desired. We were given a nice welcoming treat and always provided with two bottles of water in the room. The room was clean, the bed comfortable, and the Wi-Fi accessible. The location is absolutely perfect and within walking distance of all the major attractions. Will definitely stay here again on our next trip to Madrid.
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Date of stay: September 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded 8 Oct 2022
Dear MovinOnAlong, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards.
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Ghadeer2014 wrote a review Mar 2024
Kuwait City, Kuwait10,286 contributions723 helpful votes
+1
5.0 of 5 bubbles
I stayed for 5 days in a Junior Suites (45 sm), the suites are either split level (Duplex), or on a single floor level with curved ceilings. I had the single floor level suite with sofa. The bathroom had rain shower without bathtub. The windows were distinctive of curved “black steel” French windows, with white wooden doors functioning like curtains (shut the door to enjoy privacy). My suite was on the 1st floor and with a close view of the street. The room was classic and grand room. I really liked the electric towel drying rack, with temperature control mounted on the wall which functions from 7 pm - 10 am for any quick washes. Bathroom size is relatively smaller to the overall room size. Overall, great stay. Quiet hotel.

SEE photos
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan José González, Guest Services / Front Office at NH Collection Palacio de Tepa
Responded 6 Mar 2024
Dear Ghadeer2014, It is a true pleasure to read that you have chosen our hotel for your last stay in Madrid and I would like to thank you for taking the time to point out our location and services in TripAdvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. We all look forward to welcome you in a near future. Best regards, Patricia Carreño Guest Relations Department.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AriHelsinki wrote a review Jul 2021
Helsinki, Finland4,713 contributions472 helpful votes
+1
5.0 of 5 bubbles
nH Collection hotels are all always a good choice. We have stayed in many hotels in Madrid numerous times. This was the first one in Palacio dr Tepa. We loved minimalistic rooms, views of Plaza del Ángel, silent hotel, stylish breakfast and super cleanliness. Staff was very professional and friendly. Location in Santa Ana and Plaza del Ángel is charming and in the middle of everything. It was a great possibility to book room service breakfast, included for the room price. If I would like to improve something, lightning in the rooms is quite weak, and especially bath room lightning.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Torres, Direttore generale at NH Collection Palacio de Tepa
Responded 18 Aug 2021
Dear Mr.AriHelsinki, Thank you for leaving us this review and sharing your feedback about your stay at NH Collection Palacio de Tepa in Madrid. It has been a pleasure to host you and we are glad to see that you enjoy our services our location and our Staff. We are taking note also about your lightning suggestions, thank you to help us to improve. Looking forward to welcoming you soon again. With our regards,
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Peter Y wrote a review Dec 2022
2 contributions1 helpful vote
5.0 of 5 bubbles
We stayed at NH Collection Palacio de Tepa for 3 nights. The staff are super nice and friendly. The hotel served wonderful breakfast and the location is very convenient and walkable to most of attractions and great restaurants. The guest relation staff, in particular Patricia, is very kind, knowledgeable, and professional. She showed us the major attraction locations and discussed with us how to best spend our time in Madrid. She also sent us special treats for our anniversary celebration, bought museums and day trip tickets and made restaurant reservations for us. We will definitely will come to stay here again. Many thanks to Patricia and all the staff who made our trip easy and very enjoyable.
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan José González, Atención al cliente/recepción at NH Collection Palacio de Tepa
Responded 21 Dec 2022
Dear 122 Pingy, Thank you so much for having taken the time to write such favorable review of NH Collection Palacio de Tepa and for your compliments. We are very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. Your kind comment about our colleagues is highly appreciated. Rest assured that your feedback has been taken onboard fully and already been discussed with the team. This will definitely help us strive to provide the highest level of service in all areas of the hotel. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back. Best regards.
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Babydeer asked a question Feb 2024
227 contributions25 helpful votes
HI do the rooms have hair dryers ? Thanks
1 contribution
I am sure if you ask, if it is missing, they will offer one. In such a hotel, I always expect hair dryers as I travel for work and cannot bring mine!
Answer from PalaciodeTepa
Madrid, Spain
Dear Syrmatthew, Due to we are in a very central location we have many options for self-service laundry-mat located nearby as well as bar for restaurant, we would be happy to assist you with this up on your arrival. The closet metro station is SOL station. Should you have any further request or inquires please do not hesitate to contact directly to our team. Best regards,
Answer from yukseltasdemir
Istanbul, Türkiye233 contributions82 helpful votes
PerroFeo, I really enjoyed, the rooms are really big and people are very helpfull
Answer from PalaciodeTepa
Madrid, Spain
The restaurant of the hotel, located in the grand floor is open from 12:00 till 23:30 every day, as well as the bar located in the same are, to find other options nearby our Guest Relations Team remain at your full disposal.
Answer from PalaciodeTepa
Madrid, Spain
Dear Eunice L, we do have luggage storage, so in case your room is not ready at your arrival we will be glad to keep it meanwhile.
Henry T wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"No worth to bring a car. It is central to everything. Very easy access to taxi or Uber. Restaurants are all around!"
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CB111 wrote a tip Feb 2024
Windsor, Canada8 contributions3 helpful votes
5.0 of 5 bubbles
"The weather was cool and a little rainy but we were prepared for it, and there were fewer crowds. Great time to visit."
Read full review
alex k wrote a tip Nov 2023
2 contributions
1.0 of 5 bubbles
"Don't stay here. "
Read full review
romazzino wrote a tip Sept 2023
West Palm Beach, Florida800 contributions324 helpful votes
5.0 of 5 bubbles
"Great location, awesome staff...room 416 was great!"
Read full review
JP & Liz wrote a tip Jul 2023
Rio de Janeiro, RJ26 contributions10 helpful votes
5.0 of 5 bubbles
"Easy stroll from the metro station."
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Not the right property for you?
There are more places to choose from in the Madrid area.
PRICE RANGE
£203 - £343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh palacio de tepa hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
85
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NH COLLECTION PALACIO DE TEPA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about NH Collection Palacio de Tepa
Which popular attractions are close to NH Collection Palacio de Tepa?
Nearby attractions include Calle 365 (0.1 miles), The PubCrawl Company (0.1 miles), and Five Mon-keys Escape Game (0.3 miles).
What are some of the property amenities at NH Collection Palacio de Tepa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Palacio de Tepa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Palacio de Tepa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Palacio de Tepa?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to NH Collection Palacio de Tepa?
Conveniently located restaurants include Brunchit - Las Letras, El Sur de Moratín, and La Vaca Argentina Ventura.
Are there opportunities to exercise at NH Collection Palacio de Tepa?
Yes, guests have access to a fitness centre during their stay.
Does NH Collection Palacio de Tepa have airport transportation?
Yes, NH Collection Palacio de Tepa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is NH Collection Palacio de Tepa located near the city centre?
Yes, it is 0.08 miles away from the centre of Madrid.
Are any cleaning services offered at NH Collection Palacio de Tepa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Palacio de Tepa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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