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H10 Puerta de Alcala

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H10 Puerta de Alcala
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126 Reviews from our TripAdvisor Community

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Showing 22: English reviews
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Reviewed 4 days ago NEW

The place is very well decorated, the people is very helpful, good value for the money. The downside was the heating system which was always on and despite requesting air condition, the staff explained that they can only use either heating or cooling, but not both. They are upgrading all floors (now on the first one) and I hope they...

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Helpful?
Thank Alberto H
Madrid, Spain
Reviewed 1 week ago

It was the second time we were going into an H10 hotel for Christmas. The first time was in the Lisbon H10 and we really had a great time, with a charming decoration, very helpful people and awesome service. But our stay in the H10 of Alcala was really not as charming as the first time. We spend more than...

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3Thank chloevantours
Reviewed 2 weeks ago via mobile

The hotel is very nice. Clean, modern and with a good style. The position is OK, close to Parque del Retiro, 1.5 km from Chueca, next to Metro Station. For me the biggest problem was the breakfast. 18 euro is way too much for what it is offering. The buffet is divided in 2 parts, in the opposite sides of...

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Thank Manuele O
Oxford, United Kingdom
Reviewed 3 weeks ago via mobile

We had read a few reviews about refurbishments but these seem to have all been completed. So leaving a very nice, modern, fresh feel. Breakfast good and a very quiet room in a busy area. Good location and ideal for a weekend break

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1Thank karldhayes
PuertaDeAlcala L, La dirección. at H10 Puerta de Alcala, responded to this review

Dear karldhayes, Thank you for your comment. We are glad to read that you have enjoyed your stay. Certainly, the remodeling is over and the result of it is a completely new and modern hotel, a very different product from the previous one. All H10 Puerta de Alcala’s staff feels very proud of the improvement and the subsequent satisfaction generated...

Lincolnshire, United Kingdom
Reviewed 29 December 2016 via mobile

We stayed in this hotel for five nights during Xmas holidays. The hotel is located right next to famous Retiro park. All the major tourist attractions are at half an hour walk. There is a metro station around 100 meters away which makes this hotel an ideal place to stay for city break. The breakfast is quite decent and of...

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Helpful?
Thank Rameez Z
PuertaDeAlcala L, The Management. at H10 Puerta de Alcala, responded to this review

Dear Rameez, we really appreciate your opinion. All opinions are so valuable for the H10 Puerta de Alcalá team which gives the best to satisfy the needs of each guest who visits our hotel. We do apologize if the heating was high for you. We would want to welcome you again. Kind regards.

Essex, United Kingdom
Reviewed 27 October 2016

We have just spent a very nice 3night break at the H10 hotel. There are renovations going on but didn't really affect our stay. We were given a recently refurbished room with a lovely view of the city on the 6th floor. Very clean and comfortable bed nice bed linen and towels. My only complaint really is that they had...

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Helpful?
Thank Lindagra
PuertaDeAlcala L, La Dirección at H10 Puerta de Alcala, responded to this review
Google Translation

Gracias por dejarnos tu comentario, nos alegra que hayas pasado unos bonitos días en Madrid. Sentimos que la cafetería no...

Seregno
Reviewed 12 October 2016

Our stay in this hotel was excellent, despite they are now carrying out repairs in several areas of the hotel. Very clean room, excellent service and kind personnel. Even tough the hotel is in a central area, near the Retiro Park and very convenient to go downtown (a subway station is 200 metres from the hotel), the room was quiet....

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1Thank Amira75
PuertaDeAlcala L, La Dirección at H10 Puerta de Alcala, responded to this review

Thanks for your opinion! Everyday we work with great dedication, focused in our clients’ satisfaction and know that we have achieved it pleases us so much. We hope to see you soon and to make again your next visit a pleasant experience. Regards. The Management.

Cannock
Reviewed 15 September 2016

My wife and I recently spent a week at the H10. It had an excellent location near Retiro Park and was very convenient for the metro and for seeing the main sights of Madrid. Our room was comfortable, clean and well maintained. Also, the room was quiet despite being on the first floor and overlooking a busy road. Breakfast was...

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3Thank RamblinBoyCannock
PuertaDeAlcala L, The Management at H10 Puerta de Alcala, responded to this review

First of all, we appreciate your comment, we value and consider every single opinion. We regret that the renovation of the hotel has affected your stay. These changes are a breakthrough for the hotel that will be offering in the recent future improved services and facilities that will turn the stays of our guests into a superior experience. A fully...

Lisbon, Portugal
Reviewed 1 August 2016

The hotel was making several internal repairs and for this reason, my experience wasn't the best. However, the room was quite average and I wouldn't recomend the breakfast. The front desk wasn0t very friendly and he didn't provide me a late check out. I request just one additional hour. The location is very good and has several good restaurants near...

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Thank Cláudio B
Barcelona, Spain
Reviewed 28 July 2016

Very well located, perfect for a walk to Retiro Park, see the Puerta de Alcala, Plaza de Cibeles, go to: the Prado Museum, the Royal Botanic Gardens, the Puerta del Sol or Gran Vía, among other places. Breakfast is correct.

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Helpful?
Thank Cristian A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
​The H10 Puerta de Alcala is located in Salamanca district, the city’s financial hub, and close from the most select boutiques. The hotel has 146 elegant rooms, a restaurant, a bar and 5 meeting rooms. ... more   less 

Additional Information about H10 Puerta de Alcala

Address: Alcala, 66 | Alcala, 66, 28009 Madrid, Spain (Formerly NH Puerta de Alcala)
Region: Spain > Community of Madrid > Madrid > Retiro
Price Range: £74 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 Puerta de Alcala 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Nh Alcala Madrid
Nh Alcala Hotel Madrid
Hotel Style:
#78 Family Hotel in Madrid
#129 Business Hotel in Madrid
#141 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from H10 Puerta de Alcala staff and other travellers.
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Questions? Get answers from H10 Puerta de Alcala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views”
 of 5 bubbles cristiana122, 28 Jul 2016 | Read review
“ask for room with street view”
 of 5 bubbles RonnyA297, 3 Jul 2016 | Read review
“Request higher floors not facing the patio”
 of 5 bubbles lolam692, 10 Apr 2016 | Read review
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