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AC Hotel Carlton Madrid

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AC Hotel Carlton Madrid
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1,193 Reviews from our TripAdvisor Community

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Showing 735: English reviews
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Atlanta, Georgia
Reviewed 1 week ago via mobile

I was quoted one price for extended stay but charged another. Upon checking room when departing, I found a random sock on floor with hair. Management brushed it off. I'm not really picky except for a pretty clean room. They also shorted me one nights stay on Marriott rewards. Emailed 3 times and no one responsed

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Helpful?
Thank Traveling4Change
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Carlton Madrid. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology . We have...

Los Angeles, California
Reviewed 2 weeks ago

We stayed at the hotel because it is a Marriott and we have status with the chain. The room was fairly large for European standards. The room was clean and housekeeping staff members were excellent. There is a very small safe that required a key so we didn't bother to inquire about use of it. The location of the hotel...

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Helpful?
Thank Wmgrar
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Guest Thank you for taking the time to complete the Survey in regards to your recent stay at the AC Carlton Madrid. We'll share your comments with the appropiate Hotel team. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we hope to serve you again whenever your...

Brighton, United Kingdom
Reviewed 2 weeks ago

Friendly Front Desk staff with good size room, reasonably well equipped. All the room staff were also friendly and always gave a greeting. Not the place to stay if you have a car. Parking is 5-10mins walk away. It requires that your keys be left in the car and generally felt unsecured. The website is misleading about parking, We booked...

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Helpful?
Thank anjosjest
HotelACCarlton, Manager at AC Hotel Carlton Madrid, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. I would also like to thank you for your good comments. I am sorry for the misunderstanding with the Parking. The hotel does not have a parking, but we have a concerted price with a public parking in the parallel street, really near....

UK
Reviewed 3 weeks ago

The hotel is conveniently situated within a 5 minute walk from the Atocha Railway Station, from where you can get the train to most parts of Europe. We travelled in by train from Barcelona and easily found the hotel. It's about a 10 minute walk to some of the lovely backstreets of Madrid which house many restaurants. It's also around...

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Helpful?
Thank southmouth
Iserlohn, Germany
Reviewed 3 weeks ago via mobile

clean & quiet rooms, nice & friendly staff, slow elevators. what I don't understand is that if you want lunch at 12:30 they say: kitchen opens at 13:00. but you can order exactly the same food from the 24h room service menu- but more expensive. strange!

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Helpful?
Thank Martinair
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. As a valued customer, I was disappointed to hear about your experience in our dining outlet. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Our room service...

Washington DC, District of Columbia
Reviewed 20 January 2017

I stayed 4 days at the A C Carlton and really enjoyed my stay. I am a Lifetime Gold Marriott Rewards member and this is exactly the the type of hotel I look for when I travel. It is well run, clean, a great location and modestly priced. The location is great, two blocks from the Atocha train station and...

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Helpful?
Thank Stephen R
Singapore
Reviewed 10 January 2017

Location is great. This hotel seems popular for business events too. But I personally find the main revolving glass door not exactly friendly for tourist with big luggage. Firstly there are two small steps up and then squeezing into the revolving door is not a convenient way to make first impression. Nevertheless, the room, service, wifi, breakfast etc. are good....

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Helpful?
Thank Vera V
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. We'd like to inform you that The AC Carlton Hotel has another entrance without steps, for people with luggage. There is a sign at the entrance, but you did not see. We'll remember to our Front Desk staff...

New Orleans, Louisiana
Reviewed 9 January 2017

Beautiful property walking distance to the train station and the museums. The rooms were clean & comfortable. The staff was exceptional; they were quick to give us suggestions for dinner & good advice on getting to the attractions we wanted to see

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1Thank Cindy P
Reviewed 1 January 2017 via mobile

Overall good hotel with a nice location near the train station. 3 minute walk to the station. Room was good and we liked the shower/washing amenities. Elevators are very small. They fit 4 people max, and only 2 people with luggage. Front of hotel is beautiful at night. Breakfast was wonderful and had a wide variety of fresh foods. It...

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Helpful?
Thank AvgG-reg
San Francisco, California
Reviewed 30 December 2016 via mobile

This hotel is in a good location. It is close to the train station and many of the great museums with access to lots of good shopping and eateries. I liked the room. It was a king and was the perfect size for us. The bad - free wifi didn't work in the room which would make this a no...

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Helpful?
Thank frankearly
HotelACCarlton, Front Office Manager at AC Hotel Carlton Madrid, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about AC Hotel Carlton Madrid

Address: Paseo Delicias 26, 28045 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: £72 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Carlton Madrid 4*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott and Priceline so you can book your AC Hotel Carlton Madrid reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#106 Family Hotel in Madrid
#108 Luxury Hotel in Madrid
#121 Business Hotel in Madrid
#122 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Carlton Madrid staff and other travellers.
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Questions? Get answers from AC Hotel Carlton Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In Europe two twins together is called a "king" bed. They do have U.S. king size beds but usually you can't tell until you get to the room.”
 of 5 bubbles StephenR237, 20 Jan 2017 | Read review
“Great location”
 of 5 bubbles cindyp252, 9 Jan 2017 | Read review
“Go to AC Hotel Atocha, 3 blocks away ... any room will be good.”
 of 5 bubbles aktexas01, 5 Dec 2016 | Read review
“superior rooms are very spacious. Elevators are very small but at least there are 2 of them.”
 of 5 bubbles annhV9932SQ, 22 Nov 2016 | Read review
“Internet is wonky on higher floors, works great in the lobby. Fitness room is one treadmill and two stationary bikes.”
 of 5 bubbles mientosz, 9 Nov 2016 | Read review
5 of 5