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Although close to the train and metro station, the area felt dodgy. The receptionist was friendly and helpful but everything else was not so good. Rooms are dark and the breakfast was awful - not what we expected from this hotel chain. We had better...More
Thank Susan V
Response from HotelACCarlton, Director General at AC Hotel Carlton MadridResponded 1 week ago
Dear madam ,
We would like to yhank you for your comments.
In reference to the breakfast, we are very sorry because it wasn't like you were expecting. Usually we have very good comments about it because we have very good products, but we will...More
Located close to the train station and a couple blocks from the Madrid Metro. Room was comfy, not a luxurious room, but it had a great breakfast. I would stay here again.
Tricky to get luggage in with no ramp for luggage only steps into...More
The friendly staff are what make this hotel! From check in to check out they were so nice and happy to help us with questions and directions. Hotel is somewhat close to the heart of the city. Most things we wanted to see were a...More
Rubbish breakfast, were not able to cater for Gluten Free food, rooms are dark and dingy, coffee was terrible, staff were not the most friendly I have seen.
Not good location, would not come back. I would avoid if at all possible.More
Response from HotelACCarlton, Director de Recepción at AC Hotel Carlton MadridResponded 3 weeks ago
First of all we would like to apologize for any inconveniences caused during your stay.
I am sorry about your comments regarding our hotel.
Our breakfast has an excellent relation quality- price, with an extended variety of products, and also gluten free food....More
4th time have stayed at the A.C. in Madrid, nice and close to Sol on the Metro and only about 6 Euros in a cab home at night. Few local cafes for drinks and good withing a minutes walk. Would definitely recommend.