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Palacio de los Duques Gran Melia - The Leading Hotels of the World

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Traveller (1339)
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Panoramas (59)
Room & Suite (331)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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About

#7 of 467 hotels in Madrid
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Palacio de los Duques Gran Meliá - The Leading hotel of the World is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool (seasonal opening) and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Soundproof rooms
Wake-up service / alarm clock
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:30 years of Rewards

Location

Cuesta Santo Domingo 5 Y 7, 28013 Madrid Spain
Name/address in local language
Palacio de los Duques Gran Meliá - The Leading Hotels of the World
1,550Review37Q+A100Room tips

Reviews
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nile1 wrote a review 16 Mar
County Dublin, Ireland35 contributions31 helpful votes
We spent three days in this wonderful hotel which is ideally placed to see all that Madrid has to offer. The staff are so welcoming and their attention to detail is amazing. The overall feeling is of living in a gentle hug. We will be back to this glorious Spanish where the sights are stunning, the people friendly and so helpful. The value for money eating is super
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: March is a great time to go as Madrid gets very hot in the summer months
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded yesterday
Dear Nile1, Thank you for taking the time to share your positive feedback. We are thrilled to hear that our dedicated team made such a positive impression, providing you with the signature warmth and style that we pride ourselves on. It is gratifying to know that our prime location allowed you to fully embrace the exceptional experiences that Madrid has to offer. Your kind words about the value and quality of our dining options reflect our commitment to state-of-the-art gastronomy and unparalleled service. We are devoted to creating a sense of comfort and exclusivity, and it is truly rewarding to learn that your stay felt like a 'gentle hug.' We look forward to the pleasure of welcoming you back. Many thanks again, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TWilliamson07 wrote a review Jul 2023
Los Angeles, California255 contributions133 helpful votes
Hotel's Favourite
I really love this hotel. It is beautifully done in a quirky, but regal style. Located in an old magnificent Palazzo, the hotel is close to the palace, the park, and within walking distance, everything you could do during a long weekend in Madrid! The hotel has a beautiful courtyard that is appointed with a small restaurant and it’s great to sit in the afternoon and have a cocktail. I I recommend this luxury hotel that is perfectly located and has all the amenities. A luxury hotel should have. The staff is helpful and courteous, and always looking out for you. The rooms are well appointed and beautifully designed, not to mention, extremely comfortable.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 6 Jul 2023
Dear Mr. Todd, Greetings from the Palacio de los Duques, a Gran Meliá Hotel! Our dedicated team always aims to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are glad you appreciated the high standards of your room and our central location. We would be delighted to welcome you back on another occasion. Kind regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AshishGurgaon wrote a review 16 Mar
Gurugram (Gurgaon), India83 contributions80 helpful votes
This hotel lies in the Madrid de los Austrias, next to the Royal Palace and the Almudena in the heart of old Madrid city. The location is extremely convenient to walk to major attractions which we explored. We had opted for their 'Red Level' lounge access room. We were promptly checked in by their front desk staff who had already kept the room ready and honored our request for the lowest floor. The room itself was spacious and very comfortable. The lounge is located at their ground floor and has excellent offerings though out the day. When the staff found out that we are vegetarians, they made special effort to make vegetarian dishes for us. We really appreciate it and thank them for it. The buffet breakfast spread is also vast and delicious. Overall the hotel has an excellent ambience. Their outdoor restaurant is superb and served us delicious vegetarian food. Overall, the entire stay was beyond expectation and the staff: front desk, housekeeping, lounge, Bell, Restaurant made it exceptional. Please Keep it up!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The lounge access is worth the little extra payment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded yesterday
Dear Mr. Ashish, Greetings from Palacio de los Duques, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. We are delighted to hear that our RedLevel lounge provided a refined and comfortable space that met your expectations and that our team's attentiveness, especially in accommodating your dietary preferences, added a personal touch to your stay. Your commendation of our sumptuous rooms and the expansive buffet breakfast echoes our dedication to a life well-lived, offering an unrivalled fine dining experience. It is gratifying to learn that the warm and intuitive service from our staff across all departments contributed significantly to the exceptional nature of your visit. We cherish your appreciation for our outdoor restaurant and its ability to cater to your vegetarian palate with state-of-the-art gastronomy. Your endorsement of our privileged location, within walking distance of Madrid's iconic cultural landmarks, is a testament to our commitment to providing guests with an immersive experience in the heart of Spanish heritage and hospitality. We would be delighted to welcome you back on another occasion. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Companion57963540753 wrote a review 11 Mar
4 contributions
Absolutely perfect. From the moment we arrived until we left the staff were super helpful and it didn't feel forced. They were genuinely lovely and gave good recommendations. The food was delicious and there was plenty of choice. We can't wait to return!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Great location, pretty central. There is an underground station close by but we walked everywhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 1 week ago
Dear Guest, Greetings from Palacio de los Duques, a Gran Meliá Hotel! We always welcome feedback from our guests and appreciate you taking the time to share your thoughts. We are heartened to hear that from the very first moment of your arrival, our staff's genuine passion for service shone through, providing you with personal recommendations that added to the richness of your stay. Your appreciation for the culinary delights offered at our hotel reflects our commitment to providing an unrivalled fine dining experience, inspired by our heritage and driven by avant-garde design. The diversity of choices speaks to our dedication to cater to the sophisticated palates of our esteemed guests. We eagerly anticipate the opportunity to welcome you back to our architecturally exquisite and culturally significant establishment. We look forward to the pleasure of welcoming you back. Many thanks again, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Randi G Amick wrote a review 10 Mar
57 contributions19 helpful votes
A lovely well located hotel. Buffet breakfast was plentiful and included in our room rate. We had both a deluxe and then a premier room. The premier was a little small. Great bathtub and shower in both rooms. Although why it was open to the bedroom still puzzles us. Staff was helpful and courteous and made us feel welcome. We didn’t love the modern design elements, but that’s just personal taste. The hotel had a more business fell than vacation vibe, but to be fair, that has probably more to do with the decor.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 1 week ago
Dear Ms. Randi, Greetings from Palacio de los Duques, a Gran Meliá Hotel! We appreciate your feedback regarding your recent experience. We are delighted to hear you found our location to be excellent and that our buffet breakfast offered a plentiful variety to start your day. It is gratifying to know that our staff's courteous and helpful nature contributed positively to your experience, embodying our dedication to intuitive personal service. Regarding your thoughts on the modern design elements, while we strive to blend avant-garde design with our historical heritage, we understand that personal tastes vary and we appreciate your candid feedback. The unique open design of our bathrooms, merging with the sumptuous rooms, is indeed a contemporary choice aiming to provide a sense of spaciousness and luxury. We regret to hear that this aspect did not fully meet your expectations. Your perception of the hotel's atmosphere as more suited to business rather than vacation is valuable to us, and we will consider this as we continue to create environments that cater to all our guests, hoping to encapsulate the warmth and Spanish fervor we are known for. We hope to welcome you back soon. Best wishes, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Phyllis M wrote a review 6 Mar
1 contribution
Loved the quiet elegance of the lounge and the hotel as well. The atmosphere was comfortable, relaxing, yet luxurious. I plan on returning in the spring when I will once again visiting my granddaughter in Madrid. It is expensive but well worth the price.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 1 week ago
Dear Guest, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to share your review. Your description of our establishment as a haven of 'quiet elegance' fills us with pride, as our dedication to understated luxury and comfort is paramount. It delights us to know that the atmosphere of our lounge provided you with a relaxing and luxurious experience, embodying the essence of Gran Meliá's commitment to exceptional experiences. We are thrilled that you plan to return in the spring, and we await the opportunity to once again offer you the warmth and exquisite service that define our brand. All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lucas Roberts wrote a review 6 Mar
7 contributions1 helpful vote
This is the best hotel I’ve stayed in in Madrid and I have almost tried them all! What make this hotel great is definitely the staff members. I want to give a special thank you to Valentina as she gone above and beyond to fulfil a request that I had since check in. Food was really good too! Thank you for the quality service the great help!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 1 week ago
Dear Mr. Lucas, Greetings from Palacio de los Duques, a Gran Meliá Hotel! We always welcome feedback from our guests and appreciate you taking the time to share your thoughts. We are thrilled to hear that our team, particularly Valentina, provided you with exceptional service and fulfilled your request with dedication and Spanish fervor. Your compliments on our staff are a reflection of our commitment to intuitive personal service. It is also gratifying to know that our state-of-the-art gastronomy delighted your palate, offering an unrivalled fine dining experience. We take pride in our ability to create exceptional experiences for our guests, enveloped in the warmth and elegance that is the essence of Gran Meliá. We would be delighted to welcome you back on another occasion. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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270herg wrote a review 5 Mar
Salzburg, Austria249 contributions134 helpful votes
A nice hotel in the near of the kings palace with a wonderful lounge and roof top terrasse. The rooms are ok and the open air restaurant in the garden a wonderful quiet place. But the service is so confusing. The rooms to the garden side are more quiet
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Book the quiet rooms because during the night the rooms looking to the street are very loud
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 1 week ago
Dear Guest, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Many thanks for your review of your recent visit. We are absolutely delighted to hear that you enjoyed the tranquility of our historical garden and found our rooftop terrace to be a highlight. It brings us great pride to provide a serene oasis amidst the vibrancy of Madrid. It is also a pleasure to know that our location, a stone's throw from the regal surroundings of the Royal Palace, enriched your experience. Regarding the service you received, we truly regret to hear that it did not meet your expectations. We are committed to delivering an unrivalled level of service, which is a cornerstone of the Gran Meliá experience, and we take your feedback seriously as we continually strive to enhance our guest experience. Rest assured, our team is dedicated to ensuring every guest encounter is seamless and exceptional. We appreciate your comments as they are invaluable in our pursuit of excellence. All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martin M wrote a review 4 Mar
33 contributions47 helpful votes
Why I give 5 stars, easy it was exactly what it said on the tin. Relaxed very welcoming friendly staff in a luxurious building. On arrival slight issue with building work noise next door, and they moved us immediately to a fabulous room. Breakfast had everything you could want with live music in the background. Location wise couple minutes from royal Palace short walk to shopping area and food entertainment close by, all boxes ticked. Highly recommend to anyone wishing special city break.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 1 week ago
Dear Mr. Martín, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to provide feedback about your time at our hotel. We are thrilled to hear that our dedicated staff provided a warm welcome into our architecturally exquisite setting, ensuring a swift resolution to the initial inconvenience. Your commendation of our sumptuous breakfast offerings, complete with live music, is greatly appreciated and reflects our dedication to a life well-lived. It is wonderful to know that our privileged location served as the perfect backdrop for your special city break, with proximity to the Royal Palace and the vibrant shopping and dining areas of Madrid. We regret to hear about the disturbance caused by nearby construction. Rest assured, maintaining the tranquility of our guest's stay is of paramount importance to us, and we are glad that our team was able to accommodate you promptly to a more suitable room. We do hope to welcome you back for an improved experience. Best wishes, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lori H wrote a review Feb 2024
Charlotte, North Carolina4 contributions1 helpful vote
Fantastic hotel with impeccable staff, rooms, facilities, and food. The morning breakfast buffet is beyond great and no detail of our stay was overlooked. Hotel is in a perfect and very central area yet there is privacy and quiet. The staff went above and beyond for us yet that seemed to be just what they do. I cannot say enough good things about this hotel. I’m so glad I found them and highly recommend you stay here. Truly splendid!!!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 2 weeks ago
Dear Ms Lori, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to review your stay. We're elated to hear that our staff's impeccable service and our sumptuous rooms met your expectations, creating a truly splendid stay. Your commendation of our expansive breakfast buffet and the tranquility of our central yet private location highlights our dedication to a life well-lived, offering a modern expression of Spanish culture and hospitality. It's a pleasure to know that our team's attention to detail and signature warmth made a lasting impression. We look forward to the pleasure of welcoming you back. Many thanks again, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£356 - £533 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp ambassador hotel madrid, tryp hotel ambassador, tryp hotel madrid
FORMERLY KNOWN AS
Tryp Madrid Ambassador
LOCATION
SpainCommunity of MadridMadridPalacio / Ópera / Centro / Austrias
NUMBER OF ROOMS
180
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PALACIO DE LOS DUQUES GRAN MELIA - THE LEADING HOTELS OF THE WORLD - Updated 2024 (Madrid, Spain)

Frequently Asked Questions about Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Which popular attractions are close to Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Nearby attractions include Royal Palace of Madrid (0.3 miles), Gran Via (0.2 miles), and Mementorium (0.2 miles).
What are some of the property amenities at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Conveniently located restaurants include Steakburger Preciados, Steakburger Arenal, and SteakBurger Gran Vía 55.
Are there opportunities to exercise at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have airport transportation?
Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palacio de los Duques Gran Meliá - The Leading Hotels of the World located near the city centre?
Yes, it is 0.6 miles away from the centre of Madrid.
Are any cleaning services offered at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, dry cleaning and laundry service are offered to guests.
Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.