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Gran Melia Palacio de Los Duques

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Traveller (506)
Room & Suite (422)
Dining (108)
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Overview
  • Excellent86%
  • Very good9%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“red level”(53 reviews)
“beautiful hotel”(27 reviews)
“royal palace”(28 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (651)
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Traveller rating
261
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261
30
9
5
3
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All reviewsred levelbeautiful hotelroyal palaceruinart champagnethai roomclarins toiletriesnewly renovated hotelthai spainfinity poolclassic roomopera houseold palacethe bell boyrelaxing staysupreme roomevery member of staffconcierge desk
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1 - 5 of 308 reviews
Reviewed 2 days ago

Great location with impeccable service. Morning buffet was extensive with many Madrid favourites. The roof top terrace had a spectacular view and pool. The rooms are very modern with a cool shower/tub design. We had a 4th floor room with a dormer which unfortunately made...More

Thank Icedaddy
Hotel's Favourite
Reviewed 10 March 2018 via mobile

This Hotel's management are doing almost everything at a 100 per cent excellence level. Actually it is quite hard to try to find fault on the basis of : " les clients peu exigeant font les hotels negligeant". Lighting levels need to be a few...More

1  Thank FrankSpeak
Response from SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los DuquesResponded 4 weeks ago

Dear FrankSpeak, Greetings from Gran Meliá Palacio de los Duques! Allow me to thank you for taking your time in sharing such a detailed review with other travelers through Tripadvisor. Your feedback is very important to us, as we learn from it and is our...More

Reviewed 5 days ago via mobile

Recently stayed at this hotel and it is probably the friendliest hotel we’ve ever stayed at. The staff couldn’t do enough to make our stay an enjoyable one. We opted for the Red Level accommodation which is in effect like other chains Club Access arrangements....More

Thank Jeremy G
Reviewed 5 days ago via mobile

After a long renovation, the former Palace was transformed into one of the best places to stay in Madrid. Attention to details, great service even in difficult moments (for example one morning when the breakfast was overcrowded) and everything tastefully done. Definitely recommend.

Thank Adinel T
Reviewed 1 week ago

I cannot understand some of the reviews for this wonderful Hotel .In fact from some of the reviewers you wonder if they were staying at the same place. This is a Hotel where all the staff we came across were helpful & friendly. I think...More

1  Thank arundelmews
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Pool
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Pool
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$334 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Madrid
#4 Luxury Hotel in Madrid
#31 Family Hotel in Madrid
#72 Business Hotel in Madrid
#91 Romantic Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$334 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Madrid
#4 Luxury Hotel in Madrid
#31 Family Hotel in Madrid
#72 Business Hotel in Madrid
#91 Romantic Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (506)
Room & Suite (422)
Dining (108)
Pool & Beach (75)
Amenities (64)
Family and Play Areas (26)
Business Centre & Event Rooms (1)
Nearby
Centro
Expansive plazas, local and foreign crowds, street
performers, colorful lights, window shopping,
restaurant signs promising the best paella, ham, and
churros con chocolate- this is downtown Madrid, a
collection of plazas interconnected by a network of
side streets. Some of these side streets are wide
pedestrian shopping routes, and some are hidden, so
it's possible to duck in and out of the bustle as
...More
Questions & Answers
Ask a question
speedfrog
27 February 2018|
AnswerShow all 3 answers
Response from miguelito m | Reviewed this property |
Cuesta Santo Domingo, 5, 28013 Madrid, Spain +34 912 76 47 47 great hotel wonderful people
0
Votes
townie53
22 February 2018|
AnswerShow all 2 answers
Response from Jerry059 | Reviewed this property |
This is best asked the hotel. The Spaniards live according the calender, not the weather.
0
Votes
brynay
10 January 2018|
AnswerShow all 2 answers
Response from Marg6606 | Reviewed this property |
Hello - it was King size bed. You can always email them directly and will provide you with the answer (very promptly). Thanks.
0
Votes
Room Tips
"Junior suite provides access to balcony"
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"Some rooms had balconies and guests loved it."
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"Room 402 is large, but with atelier window views or surrounding rooftops."
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"A terrece room is a great option. And aim for Red level service"
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