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Melia Madrid Princesa

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Traveller (1304)
Room & Suite (561)
Videos (8)
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About

#124 of 467 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Melia Madrid Princesa offers 273 spacious contemporary luminous rooms, all with superb views. As well, it offers the delicious restaurant, where you can delight in exquisite Mediterranean dishes through our brand new menu. The exclusive ''The Level'' service is available too, and it includes complementary access to ''The Level Lounge'', where breakfast, free entry to the Wellness Center (in restricted hours).
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Car hire
Taxi service
Banquet room
Meeting rooms
Facial treatments
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Cable / satellite TV
Bath / shower
Safe
VIP room facilities
Wardrobe / wardrobe
Private bathrooms
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
City View
Languages Spoken
English, French, Spanish, Chinese and 4 more
Hotel links
Special Offer:30 years of Rewards
3,466Reviews67Q+A100Room tips

Reviews
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jlo wrote a review Jan 2024
Fountain Valley, CA4 contributions15 helpful votes
+1
We stayed 5 nights here, booked through a Costco package. This was by far our favorite hotel of the 3 we stayed at (other hotels were NH hotels in Seville and Barcelona). Service was excellent and on par for a 4star hotel, breakfast was delicious, with plenty of fresh cut fruit. All the common and dining areas were super clean, and plenty of very attentive and polite staff everywhere. Our room was very spacious for European big city hotel, and daily service kept the room very clean. There are 2 cans of complimentary water that gets replaced everyday, and they even left grapes in our room on NYE, so that we can participate in the Spanish tradition at midnight. The only negative I have to mention is that while the room was very well-kept, it is showing its age and there are some obvious needed repairs. For example, there was a very obvious rusted spot at the bottom of the bathtub. We avoided stepping on it, in fear that there may be some rough enamel that might cut our feet. Also the frame of the shower glass has some gaps and the water from showering makes a big wet mess. Bath towels were clean, but many of them probably should be replaced. Overall, this was a great hotel, great location right outside the city center. I wouldn't hesitate to recommend it, or book again if I were to return to Madrid.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: We asked them to remove all the minibar and snack items so that we had more room. Also, request...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 22 Jan 2024
Dear Guest, Thanks very much for your review. We're thrilled to hear that our service met your expectations and that you enjoyed the breakfast offerings and the cleanliness of our common areas. It is wonderful to know that our attentive staff contributed positively to your experience. Our team takes great pride in providing spacious and well-maintained accommodations, and we are delighted that this was reflected during your stay. We also appreciate your participation in our local traditions and hope the grapes added a special touch to your New Year's celebration. Regarding your observations about the room, while we ensure that our rooms are kept to a high standard, as reflected in our renovations in 2008, we recognize that continuous improvement is essential. We are attentive to all feedback and are committed to maintaining our facilities to ensure the comfort and satisfaction of our guests. We're pleased that you found our location to be convenient for your exploration of Madrid's vibrant city center. We look forward to the pleasure of seeing you on a future occasion. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ShantanuNewDelhi wrote a review Jun 2023
Gurugram (Gurgaon), India73 contributions37 helpful votes
Hotel's Favourite
Excellent staff, from the reception (Claudia) to the barmen. The steak that I had one ordered one evening was outstanding and room service quick and efficient. The room itself was very comfortable with all modern amenities and tech-enabled. Finally, the location of the hotel is marvellous as all points of interest are a short distance away. Thank you, everyone at Melia Princesa Madrid for a memorable stay!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 27 Jun 2023
Dear Ms Shanta, Thank you for taking the time to review your stay. We are glad to know your stay with us was a great experience and appreciated your kind mention of our location as well as our unique style. Our dedicated team always aims to deliver the best experience possible to all our guests, so it is great to hear that your experience lived up to your expectations. We look forward to welcoming you back on a future visit. Kind regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John D wrote a review Jan 2024
San Diego, California25 contributions7 helpful votes
Hotel is in a great location, walking distance to many attractions and a view of the Presidential White House. Note - although we requested adjoining room, they don't have those and consider adjacent as adjoining.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: No adjoining (connected) rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 15 Jan 2024
Dear Guest. Thank you for taking the time to give your opinion about your stay. We are thrilled to hear that our prime location contributed positively to your experience, offering convenient access to Madrid's many attractions and a picturesque view. We also appreciate your recognition of the value and service provided by our team. Regarding your experience with the room configuration, we offer a variety of room types and although adjoining rooms are not a feature of our hotel, we strive to accommodate guest requests for adjacent rooms to the best of our ability. We would love to have you return on another occasion. Best regards, María Fdez. de Valderrama Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bobo S wrote a review Jan 2024
4 contributions1 helpful vote
Very good service. Eva at the front desk was personable, had to do something relatively complicated for me and she persisted and did it in a friendly way and solved the problem. Wake-up call was on time and personal. Rooms clean and very nice. Well done, all.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 8 Jan 2024
Dear 971Bobos, Greetings from Meliá Madrid Princesa! We are delighted to hear that Eva at the front desk provided you with exceptional service and that her dedication made a positive impact on your stay. Our team strives for excellence, and it is rewarding to know that their efforts are appreciated. We are also pleased to note that the punctuality of our wake-up call service met your expectations and that the cleanliness and comfort of your room contributed to a satisfying experience. We hope to welcome you back on another occasion. All the best, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marouane G wrote a review Nov 2023
3 contributions2 helpful votes
I had a pleasant experience in the Melia Madrid Princesa. Eva, the receptionist, was extraordinary during my stay. She was always keen to help, making my arrival and stay very comfortable with her professionalism. A big thank you to her for her warm welcome and exceptional assistance! She is undoubtedly a great asset to the hotel.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 17 Nov 2023
Dear Ms Maroua, Many thanks for this high rating. We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments. We all look forward to welcoming you back in the future. Kind regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Clarence J Boddicker wrote a review Nov 2023
Detroit, Michigan4 contributions
I stayed here last minute due to a problem and need a receipt to claim on my travel insurance. I have sent ten emails and made seven international calls asking for a receipt over a period of the past three weeks and had nothing back. It seems like once they have your money they don't care.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Get a receipt before you leave the hotel as they won't give you one later.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 14 Nov 2023
Dear Mr. Clarence, Thank you for sharing your review following your recent stay. We are glad to hear that you appreciated our convenient location in the heart of Madrid, close to many attractions and shopping areas. However, we are truly sorry for the inconvenience you have faced regarding the receipt for your stay. We understand the importance of timely communication and will address this issue with our team to ensure a more efficient response in the future. In the meantime, please feel free to contact our front desk team, who will be more than happy to assist you with your request. We hope you will consider staying with us again in the future. Best regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vineeth N wrote a review Nov 2023
7 contributions3 helpful votes
Booked a family room with my two kids. Kids were all excited to use the pool and when we were all dressed and down at the pool, we were told that kids under 12 are not allowed. We were not informed this prior to booking or at check in. Why give a family room with kids bed, kids toiletries etc when kids cant go to the pool. After calming down two very upset kids, I made an appointment for myself and went to use the pool the next day and was told that you need to have a headcap to enter the pool. Having stayed at hundreds of resorts all over the world, this policy seemed absolutely ridiculous. Will not be coming back. Sorry
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 6 Nov 2023
Dear Vineethn2022, Greetings from Meliá Madrid Princesa! Thank you for reviewing your recent stay with us. We are glad to hear that you appreciated our central location, making it convenient for you and your family to explore the city. We apologize for the confusion regarding the pool access for children. Our hotel policy allows children under 16 to use the pool from 11am to 2pm, provided they are accompanied by an adult. We are sorry for any miscommunication and the disappointment it caused your children. As for the headcap requirement, it is a standard policy in our YHI Wellness area to ensure hygiene and cleanliness for all guests. We understand that this might not be a common practice in other hotels, and we appreciate your understanding. We look forward to welcoming you back in the future. Best regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Francini R wrote a review Nov 2023
State of Sao Paulo2 contributions
Great location, rude staff. We had a terrible time at the hotel (from 27th to 30th October). The shower was not working and it took them 40 minutes (and 3 calls) to solve it. The girl named Rocio from the front door was SO RUDE. Bad english and made everything she could to make us feel uncomfortable. Dont recommend this place at all!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 3 Nov 2023
Dear Francinioliveira, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location, as we strive to provide our guests with easy access to the best of Madrid. However, we are truly sorry to hear about the issues you encountered during your stay. We apologize for the delay in resolving the shower issue and any inconvenience it may have caused. We will address this with our maintenance team to ensure a more prompt response in the future. Regarding your experience with our staff member, Rocio, we sincerely apologize for any discomfort you may have felt. We pride ourselves on providing excellent customer service, and we will take your feedback into account as we continue to improve our guest experience. Please rest assured that we will address this matter internally. We hope to have the opportunity of welcoming you for a more memorable stay in future. Kind regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pupepause wrote a review Oct 2023
Portland, Oregon129 contributions54 helpful votes
We stayed for four nights as part of a land tour with Princess Cruises. We stayed one might pre-tour. This hotel is lovely all the way around. The customer service, the rooms and the breakfast! Did I mention wonderful location too but away from all the middle of the noise. We upgraded to enjoy further offerings in the upper lobby and glad we did. We are selective regarding our hotels stays and we give Melia Madrid Princesa two thumbs up. We also fell head over heals for Madrid! What a great city!
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Date of stay: September 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 23 Oct 2023
Dear Pupepause, Greetings from Meliá Madrid Princesa! We are thrilled to hear that you found our customer service, rooms, and breakfast to be exceptional. Our team takes great pride in providing a comfortable and memorable stay for our guests. We are also glad that you appreciated our convenient location, which allows our guests to easily explore the beautiful city of Madrid. We are delighted that you chose to upgrade to The Level service and enjoyed the additional offerings in the upper lobby. Our aim is to provide an enhanced experience for our guests, and it is always rewarding to hear when we have succeeded. Thank you for your kind words and for recommending our hotel to others. We hope to welcome you back on another occasion. All the best, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Captain587 wrote a review Oct 2023
Reading, United Kingdom163 contributions154 helpful votes
Really nice central Madrid hotel with great staff. Rooms well appointed and as we had a Level Room up on the 12th floor with fantastic views across the city. Level lounge well worth the money with wine and beer all day, spirits after 8pm. Nice snacks available too. Breakfast also very good. On the downside as a 5 star hotel I can only give it 4 out of five due to the woeful internet. Never once achieved more than 4 mb download speeds. Really not good enough for a city centre 5 star hotel!
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Metro station right outside hotel. One hour from airport by the metro. Level Room a good upgrade...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Melia Madrid Princesa
Responded 19 Oct 2023
Dear Guest, Thank you very much for your feedback. We are delighted to hear that you enjoyed your stay in one of our Level Rooms on the 12th floor, offering fantastic views across the city. It's great to know that you found our Level Lounge to be well worth the money, with a good selection of snacks and beverages available throughout the day. We apologize for the inconvenience you experienced with the internet speed during your stay. We understand the importance of a reliable internet connection, especially for our guests staying in a city center hotel. We will look into this issue and work on improving our Wi-Fi service to better serve our guests in the future. We hope to welcome you back. Best wishes, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£158 - £254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia madrid princesa hotel madrid, sol melia madrid princesa
LOCATION
SpainCommunity of MadridMadridArguelles / Moncloa - Aravaca / Princesa
NUMBER OF ROOMS
273
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MELIA MADRID PRINCESA - Updated 2024 Reviews (Spain)

Frequently Asked Questions about Melia Madrid Princesa
Which popular attractions are close to Melia Madrid Princesa?
Nearby attractions include Terror Stories Experiencity (0.3 miles), El Secreto de Madrid. ESCAPE EXTERIOR (0.3 miles), and Templo de Debod (0.3 miles).
What are some of the property amenities at Melia Madrid Princesa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Madrid Princesa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Madrid Princesa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Melia Madrid Princesa?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Melia Madrid Princesa?
Conveniently located restaurants include Pituca Madrid, Txirimiri Ferraz, and Origen Taberna.
Are there opportunities to exercise at Melia Madrid Princesa?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Does Melia Madrid Princesa have airport transportation?
Yes, Melia Madrid Princesa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Madrid Princesa?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Madrid Princesa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Madrid Princesa?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.