Sercotel Alcalá 611
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Sercotel Alcalá 611

Getting comfy at the hotel. Happy dog, happy life! 🐕
Traveller (181)
Room & Suite (84)
Dining (28)
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About

4.5
#113 of 472 hotels in Madrid
4.1 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Sercotel Alcala 611 Hotel is synonymous with comfort, quality and good price in the heart of Madrid. It stands out for being one of our hotels in Madrid closest to IFEMA fairground and to Barajas airport, which makes it a reference business accommodation in Spain’s capital. The modern design and the spacious and bright rooms of the Sercotel Alcala 611 Hotel give shape to a perfect refuge of rest. It is a recommendable hotel for business trip, for those travellers who need an accommodation during a layover in Madrid and for those who want to enjoy their holidays in the capital. Get the maximum calmness during your trips to Madrid with the best hotel services: buffet breakfast, swimming pool with garden, babysitter (on request), transfers to the airport, free Wi-Fi, daily press… Dogs are allowed on request, always depending on availability. Maximum weight of the animal: 10 kg. Extra cost: 10€ per night. Ask us for more information!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Free airport transportation
Business Centre with Internet Access
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Solarium
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Quiet
Languages Spoken
English, Spanish

Location

Calle De Alcalá, 611, 28022 Madrid Spain
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 73 out of 100
73
Barajas Airport
Canillejas
5 minMadrid Metro
Torre Arias
8 minMadrid Metro
435Reviews28Q+A23Room tips

Reviews
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Detailed Reviews
Rcu1996 wrote a review Sept 2021
None, Italy96 contributions33 helpful votes
4.0 of 5 bubbles
Good choice to spend or or 2 nights to take your connecting flight. The scheduke pick up and drop off to airport for you. Room is very small but as I said for just 1 or 2 nights it works. Anyone can access to room hallways, lifts or elevators dont have the security of many hotels where it only works if you pit your room key card, on this hotel anyone can access to rooms hallways.
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bearchef wrote a review Jan 2020
Almada, Portugal200 contributions137 helpful votes
4.0 of 5 bubbles
We stayed 6 nights at quite expensive rates cause of Fitur.
Very nice and friendly staff, good breakfast.
Rooms too hot and difficult to reduce the heath (January 5° celcius outside)
No toilet brush, small slippery bath tubs in stead a real shower.
Ok hotel but only the service was 4 stars.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David S, General Manager at Sercotel Alcalá 611
Responded 30 Jan 2020
Dear Bearchef, Thank you very much for your review. We are re-calibrating the thermostats in order to make them work properly. We are planning to change the bath tubs in this quarter, so we will be having rooms with shower instead. It will be beautiful. Thanks for the comments on the service. I´ll share it with them, because they work really hard and they will appreciate them. Once again, thank you. We hope to have the oportunity to serve you again in the near future. Regards, DSM - Director
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Ed m wrote a review Dec 2020
3 contributions
5.0 of 5 bubbles
I've been working in the hotel for the last few weeks, and the dinning service has been great. The food is good and the waiters and waitresses are very friendly and helpful, and make an effort to speak English with us, especially Yolanda. I definitely recommend it.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David SM, General Manager at Sercotel Alcalá 611
Responded 13 Dec 2020
Hello Ed, thank you very much for your great review. I´ll share it with the team. Best regards,
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Aimee D wrote a review Sept 2022
2 contributions
3.0 of 5 bubbles
The hotel is lovely and clean. The room was a good size and the bed was really comfy. Location was good as the airport was about a 5-10 minute drive away costing €20 in a taxi. Upon checkout we found out the hotel offered a free shuttle to the airport which was really good! The location was also good as the metro station was about a 3 minute walk away. (The metro was amazingly easy and convenient and also very clean). We can’t say much about the hotel facilities as we didn’t eat there or use the gym etc. We were very disappointed that the pool and sun lounge area was closed after finding out it’s only available in the summer season. We traveled here in September and it was really really warm so it would’ve been nice to have that facility. Really unhappy about that as it was one of the only reasons I chose to stay at this hotel - to use the sun loungers. Staff were okay. 2 staff members were nice and helpful, a lady with dark hair and a man with dark hair. Everyone else we interacted with were not very nice. They came across rude and irritated. For example, we requested an iron as the room didn’t have one and it took about half an hour to get it to us. When it finally arrived by a female staff member, she didn’t even look at me and just shoved it to me? Really really rude. Also the iron leaked everywhere. The shower was broken as it hung down. We didn’t bother to report as some members of staff make you feel like you’re asking to much of them. We wouldn’t stay here again as I wouldn’t want to go back to Madrid. A lovely city but found absolutely everything to be underwhelming. People are quite rude and they reminded me of people in Paris.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David San Martin, General Manager at Sercotel Alcalá 611
Responded 25 Sept 2022
Dear Aimeed968 Thank you for your feedback and comments. The pool is only open from mid-June to mid-September, which is the summer season. As for your comments about the staff we take note to take appropriate action. As for maintenance, we have taken note of the incidents to solve them. We would appreciate it if you would give us the opportunity to accommodate you again in our hotel. Best regards. Guest Relations Manager
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UnderhandPayments wrote a review Jun 2022
London, United Kingdom93 contributions14 helpful votes
2.0 of 5 bubbles
Nice hotel, if amenities are open and the staff are willing to help.

Our experience was soured by a unique experience whereby we booked the hotel solely for the pool/sunbeds available and turned up to find the pool was closed (despite the hotel confirming it would be open when we booked...). Honesty, would be a basic expectation when booking any establishment...

When explaining the above to reception, alongside the fact that we chose this hotel (that is 5-7km from the centre) for the pool during our short stay, we were essentially met with no response other than "it's closed." The staff couldn't even muster an apology. Even a reason why the pool was closed would've been appreciated, but that seemed to be too much hassle for the disinterested staff.

The rooms are basic, but spacious and the cleaning staff do a great job daily. Lack of any basic tea or coffee making facilities is odd and a slight annoyance. The breakfast and garden bar staff are also very attentive and helpful. We ate one evening at the hotel, but wouldn't recommend the food. The drinks however were cold, refreshing and reasonably priced. Breakfast is also varied, with a few hot items available.

The hotel appeared understaffed in the front of house as you'd regularly have to saunter around the hotel to fulfill your own basic requests (finding and obtaining a towel or toilet paper) rather than the hotel staff providing assistance. The shuttle was also replaced by the hotel ordering you a taxi, however this caused minimal disruption and was handled well.

Ultimately, our stay was poor value and in hindsight we will avoid Sercotel and book more central (for much less!) in future. Ok hotel if you need to be close to the airport/Metro line 5.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David San Martin, General Manager at Sercotel Alcalá 611
Responded 6 Jul 2022
Dear UnderhanPayments We regret that the stay did not live up to your expectations. We hope you give us the opportunity to host you again and you can enjoy our pool. Best Regards
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PAMELA M wrote a review Nov 2021
Nottingham, United Kingdom5 contributions1 helpful vote
4.0 of 5 bubbles
Stayed here many times to visit family living nearby. Always well looked after so have returned on several occasions. Staff are very friendly and usually very attentive.

However, disappointed this time because in our room the makeup / shaving mirror was broken and missing and the shower head was held on to the arm by a rubber band!

We reported the faults, noted by reception and staff promised to make good the faults.
Unfortunately, this didn’t happen - very disappointing and just not good enough.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shelly B wrote a review Jul 2022
Western Ireland, Ireland13 contributions16 helpful votes
5.0 of 5 bubbles
We are just back from a great holiday here. The interiors are beautiful, the pool is fabulous, everything is pristine and clean, snack bar offers lovely pizzas and tapas . There is a free shuttle to and from airport. Our flight was late in, shuttle had ended and we were refunded the fee by receptionist. The staff are some of the best I've come across. There is a lot of staff and each and everyone of them are kind, friendly and very good at their jobs. Special mention to Daira & Ceasar at the pool bar who looked after us every day and were so friendly. The hotel is in a busy area, lots of restaurant on that street including burger king and pizza express. Athletico Madrid stadium is 1.6km from here. Metro on the same road also. Taxi to city is 30 mins and was around 25 euro or the two of us. We will certainly be back.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David San Martin, General Manager at Sercotel Alcalá 611
Responded 26 Jul 2022
Dear ShellyB142. Thank you for your great review! We are glad that the stay was to your liking. We hope to see you again! Best regards. Guest Relations Manager
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Chad S wrote a review Aug 2021
5 contributions4 helpful votes
5.0 of 5 bubbles
10/10. Nothing much more to said. From the hotel to the lifeguard staff everything was first class! I would live there if I could. Will be back again 100%. The the location is great as the metro line is 2 mins walk and airport is 10 minute drive.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nora-Lee R wrote a review Jul 2023
1 contribution
2.0 of 5 bubbles
We just stayed there for 7 nights and booked the hotel based on the recommendations on this site. After a 9-hour flight and with the extreme heat in that area, by the time we made it back to our room the A/C was not working.
They moved us to another room that same night. We figured it was just bad luck. The second night after spending all day walking around the city, again the A/C was not working, it was broken. Front desk said nothing could be done, and they just sent a fan to our room. That night we barely slept. And to add insult to injury we booked our room with breakfast included, which was acceptable. My dad went downstairs just to get coffee while I was getting ready so we could both come downstairs to have breakfast. When we both came downstairs, the gentleman at the entrance of the breakfast area informed us that my dad was not eligible for breakfast because he had already been there that morning. This is unacceptable for them to treat an older person that way after being there for 7 days. They also did not clean the room every day, and a lot of people were showing up at breakfast, supposedly until 10:30am, and by 9:45 am the area was empty, food was not replenished and no staff anywhere to be seen. There are many other options in that area, so do your homework and take your money elsewhere.
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Date of stay: July 2023
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: This hotel is far from downtown, you are better off staying closer. The only pro is that it's 10...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ana Bodega, General Manager at Sercotel Alcalá 611
Responded 21 Jul 2023
Dear Nora-Lee R First of all thank you for sharing your experience with us. We want to apologize for the problems with the air conditioning, we are changing the machines so that this type of problems are solved and that is why there have been incidents. As for breakfast, we regret what happened and take note to continue improving the quality of our services. We hope you will give us the opportunity to host you again and you can enjoy a better experience with us. Best regards. Guest Relations Manager
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S.G. wrote a review Dec 2021
2 contributions
5.0 of 5 bubbles
It was given extra attention to my dog and all the necessary care was taken into consideration.
Friendly staff although they were a bit understaffed in the bar/reception.
Stayed only only night, so cannot say for longer periods.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£72 - £143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp alcala 611 hotel madrid, tryp hotel alcala 611, tryp hotel madrid
FORMERLY KNOWN AS
Tryp Madrid Alcala 611 Hotel
LOCATION
SpainCommunity of MadridMadridCanillejas / San Blas - Canillejas
NUMBER OF ROOMS
94
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SERCOTEL ALCALÁ 611 - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Sercotel Alcalá 611
Which popular attractions are close to Sercotel Alcalá 611?
Nearby attractions include Ncerrados Escape Room Madrid (0.2 miles), Hachaland Tierra de Hachas (0.05 miles), and Periquitos Park (0.2 miles).
What are some of the property amenities at Sercotel Alcalá 611?
Some of the more popular amenities offered include a swimup bar, free wifi, and an on-site restaurant.
Which room amenities are available at Sercotel Alcalá 611?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sercotel Alcalá 611?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sercotel Alcalá 611?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Sercotel Alcalá 611?
Conveniently located restaurants include Restaurante Goteron, Restaurante Kema, and Bar Cafeteria Trabancos.
Are there opportunities to exercise at Sercotel Alcalá 611?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does Sercotel Alcalá 611 have an airport shuttle?
Yes, Sercotel Alcalá 611 offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sercotel Alcalá 611 have airport transportation?
Yes, Sercotel Alcalá 611 offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sercotel Alcalá 611?
Yes, dry cleaning and laundry service are offered to guests.
Does Sercotel Alcalá 611 offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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