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Hotel Urban

Derby HotelsUS$225*
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#17 of 436 Hotels in Madrid
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Urban
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1,876 Reviews from our TripAdvisor Community

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Showing 1,116: English reviews
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Aberdeen, United Kingdom
Reviewed 2 days ago NEWvia mobile

Hotel Urban was a fantastic location for exploring Madrid. The hotel had first class facilities and staff were very friendly and helpful. We would certainly recommend Madrid as a city worth visiting it has wonderful museums, great restaurants, parks etc. I would certainly consider going back and if so choose Hotel Urban again.

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Helpful?
Thank ross104
Reviewed 5 days ago NEWvia mobile

The employees are uncooperative with guests, they are arrogant specially the reception. The Lobby & the restaurant is very bad very small with uncomfortable chairs. All the rooms are non-smoking rooms.

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Helpful?
Thank Yaser A
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for sharing your opinion and experience with all the team. We are surprised about your comment because during all your stay we did not have any compain. For your next visit please inform us to take note of it and being able to search a solution. We hope to see you again at Urban Hotel, Best...

Berkshire
Reviewed 5 days ago NEW

Location is PERFECT - walkable to shopping areas, supermarkets, famous museums, beautiful parks and gorgeous plazas for people watching and dining al fresco. We upgraded to a duplex room over 2 floors - bedroom below and living room upstairs - would rather have all on one level though. However the room was clean, equipped with daily complimentary water, turn down...

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Helpful?
Thank travelchick066
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you very much for the time taken to share your experience with us. We are delighted to know that you had a great stay with us and you loved our locations, rooms, as well as the customer service offered by our staff. It is a honor for us reading such a good reviews about us. We hope...

Palm Beach Gardens, Florida
Reviewed 1 week ago

Trendy hotel decorated in authentic African art. Really nice, clean and comfortable. The girls at the front desk were so knowledgeable and friendly. Try the chef's tasting at the Cebo restaurant inside the hotel... it's incredible!

Review collected in partnership with this hotel
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Helpful?
Thank FireFlyOjea
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for sharing your opinion with all the team. We are very happy to know that you liked our art collection, the staff and the Cebo restaurant. This type of comment gives us energy and motivation to keep working every day. We hope to see you soon at Hotel Urban and that you come came to Cebo!...

San Juan, Puerto Rico
Reviewed 1 week ago

Amazing! So sophisticated and spacious, especially compared to other hotel rooms in Madrid! Staff is great and helpful, even bought us our museum tickets at front desk. Bar is amazing! You can have free sushi while having a great cocktail and making plans to take on the city or go up to the rooftop and have a drink at sunset....

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Helpful?
Thank Diana V
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for writing such a nice review at TripAdvisor. We really appreciate all your comments about our staff, our location, and our bar. It is an honour for us to know that your experience with us has been one of the most pleasant stays in your entire trip. Looking forward to welcoming...

London, United Kingdom
Reviewed 1 week ago

Really nice hotel and excellent location. You can walk the entire city from this base. Galleries and park 5 mins to the right. Main shopping street (Gran Via) 2 minutes north of the hotel and main squares (plaza mayor) 5 mins left of the hotel. All other attractions such as the palace are 5 mins on from that. From reception...

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Helpful?
Thank martin_parsons
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you very much for the time taken to share your experience with us. We are delighted to know that you had a great stay with us and you loved our locations, rooms, as well as the customer service offered by our staff. It is a honor for us reading such a good reviews about us. We hope...

Maloy, Norway
Reviewed 1 week ago

IN the middle of the centre - with short distance to everything . If you like to visit Prado museum or running in the Flower Park, Shopping or enjoy nice meals - everything is within 10 minutes from you . Price was still to much to say full value for money- but maybe timing was not the best

Review collected in partnership with this hotel
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Helpful?
Thank Odd Martin O
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for sharing your opinion with us. We are happy to see that you enjoyed your stay in Madrid with us. We take note of your comments in order to satisfy your expectations in your next visit. We hope to see you soon again. Kind regards Antonio Martin Ortega Assistant Manager

Tel Aviv, Israel
Reviewed 2 weeks ago

The Team is super nice and always willing to help and support the needs of the guest as much as they can. Breakfast is really delicious and in high standard and excellent quality. This is my 10th time in the hotel and always happy to return.

Review collected in partnership with this hotel
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Helpful?
Thank shalomm201
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for share your experience with us. We are very glad to know that this is your 10th time in the hotel and that you want to come back. We work hard every day to make sure that you enjoy your next stay with us. Kind regards, Antonio Martín Ortega Assistant Manager

Dublin, Ireland
Reviewed 3 weeks ago via mobile

Spent a lovely hour here with my daughter for a sundowner after a busy day sightseeing. Cocktails were lovely and came with a small tapa. Is is newly opened. Nice seating and friendly staff. Worth a visit.

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Helpful?
Thank atirpetit
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Atirpetit, Firstly, we would like to thank you for taking the time to write this review on TripAdvisor. We are delighted to know that you had a enjoyed experience with us. We look forward to welcoming you again Kind Regards Antonio Martín Assistant Manager

Mustang, Oklahoma
Reviewed 3 weeks ago via mobile

I thoroughly enjoyed my stay at the Urban. The location was perfect and everyone who worked there was extremely helpful. I specifically asked the names of Marta in reception and Jorge the bellboy because they helped me out so much while I was there. 5 stars out of 5.

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Helpful?
Thank JacksonRidgeway
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Jackson, First of all thank you for sharing your opinion with all the time. I would transfer your gratitude to Marta and Jorge. In Hotel Urban we continue working every day to cover your expectations for your next time. We hope to see you soon, Kind Regards Antonio Martín Assistant Manager

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11/06/2017 12/06/2017
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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 

Additional Information about Hotel Urban

Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: £97 - £374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#13 Luxury Hotel in Madrid
#15 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Urban staff and other travellers.
20 questions
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Dudley, United Kingdom
United Kingdom
6 months ago

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Questions? Get answers from Hotel Urban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a city view as you will get more light.”
travelchick066, 23 May 2017 | Read review
“The higher the better!”
DIANACVALENTIN, 18 May 2017 | Read review
“Both our 3rd floor room (standard) and the duplex suite (room 543) were quiet with good sleep-ability.”
Trinity100, 18 Apr 2017 | Read review
“Top floor with the skylight”
Gina316, 14 Apr 2017 | Read review
“Request street front view, not all rooms have a view.”
Vixivi, 8 Apr 2017 | Read review
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US$225* /night
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Prices are for 1 room, 2 adults
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