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Hotel Urban

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#21 of 445 Hotels in Madrid
Certificate of Excellence
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Hotel Urban
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1,773 Reviews from our TripAdvisor Community

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Showing 1,057: English reviews
Island of Malta, Malta
Reviewed yesterday NEW

First time I stayed a few days at the 5 star Urban. Very friendly courteous staff, from doorman to front office, offering handful tips during our stay. Very clean environment, comfortable room, super soft large towels provided. Immediately saw to our needs when needed. Front office staff very patient with our numerous questions on dining and visiting options. Highly recommended.

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Thank Casual2014
Sydney
Reviewed 6 days ago NEW

We arrived after a long flight from Sydney, we were very pleased to learn that the rooms were ready even though it was before the check-in time. The staff at reception were very friendly and very helpful pointing out points of interest nearby as well as good places to eat. The location was excellent, central to everything, sights, shopping and...

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2Thank Rich1612
Lisbon, Portugal
Reviewed 1 week ago

All great except for the gym. Very good service, excellent breakfast. Welcome drink with small tapas. The staff is very efficient and warm. The room is very comfortable, seven pillows in the bed!!!, flip flops for your use and all the necessary amenities in the bathrooms ( including bath salts). I loved also the light system with the brightness slowing...

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Thank ASALisbon_Portugal
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martín Assistant Manager

New Delhi, India
Reviewed 1 week ago

Great choice personalised service Good food perfect location welcoming staff as I stayed for 4 days great ambience and interiors Very efficient reception people specially the girls team. They also offered a welcome drink and we felt very inviting .

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Thank niyatic2017
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager

Vienna, Austria
Reviewed 1 week ago

Excellent Service, helpful and friendly staff, I travel a lot, but this stay was outstanding. Top location for Sightseeing and restaurants - all within wlking distance. Try the bar and you will love it.

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Thank S250LNmarinak
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager

Oslo, Norway
Reviewed 2 weeks ago

The best Hotel and location. The breakfast is excellent. My best recommadation in Madrid. We stay at the hotel Feb 2017 a long weekend and has an exellant stay. This trip was a supprice trip to my loved 40years day. We had a very good time :-)

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Thank 925kares
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martín Assistant Manager

Reviewed 2 weeks ago via mobile

Stayed at the Urban between Christmas and new year and would highly recommend it. We had a duplex junior suite overlooking the side street which was excellent - clean, warm and mostly very quiet. One night the guest next door had the tv so loud that I rang reception who apologised, came up to his room and asked him to...

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Thank rosler47
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martín Assistant Manager

London, United Kingdom
Reviewed 2 weeks ago via mobile

This hotel is in a great location and has a great atmosphere. The rooms are well designed and very comfortable. The pool could be a little larger the pictures are slightly misleading. However I would stay there again.

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Thank mrbmd
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review

Dear Guest, Thank you for your review and kind words. I am so pleased that you had a great stay with us. We look forward to welcoming you soon, We stay at your disposal, Best wishes Antonio Martín Assistant Manager

Virginia Beach, Virginia
Reviewed 2 weeks ago via mobile

Found a great rate at this sophisticated little gem in the heart of central Madrid. Interior is very modern with small, neat, well appointed rooms. When I asked to move to a more quiet room away from the street I was not just accommodated, but treated like a king. I was moved without a question to an inner courtyard that...

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Helpful?
Thank Beachfred
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martín Assistant Manager

Boston, Massachusetts
Reviewed 2 weeks ago

Beautifully designed. Excellent staff that goes out of its way to ensure the guests are taken care of. Loved the pillow menu, the complimentary glass of good champagne, the free coffee delivered in the morning! Highly recommend!

Review collected in partnership with this hotel
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Thank Justin B
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 

Additional Information about Hotel Urban

Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: £139 - £316 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#17 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Urban staff and other travellers.
18 questions
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Dudley, United Kingdom
United Kingdom
2 months ago
4 months ago

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Questions? Get answers from Hotel Urban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, facing main street.”
 of 5 bubbles gisathegato, 16 Jan 2017 | Read review
“Book a suite”
 of 5 bubbles brucewife, 9 Jan 2017 | Read review
“I reccommend room 432 as it is larger than most of the regular rooms”
 of 5 bubbles RaniM59, 8 Jan 2017 | Read review
“Pick a room in the rear or pick a corner suite. Some suites have a mezzanine.”
 of 5 bubbles dennism623, 7 Dec 2016 | Read review
“There are differences between the suites as far as size and views. Make sure to ask questions.”
 of 5 bubbles , 12 Oct 2016 | Read review
5 of 5