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Hotel Urban

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#18 of 445 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Urban
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1,849 Reviews from our TripAdvisor Community

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Showing 1,101: English reviews
Phoenix, Arizona
Reviewed 1 week ago

The food was terrific. The location was ideal. But, the staff at this hotel is one of the best I have encountered in all my travels. They were diligent, courteous and extremely pleasant to interact with for the week. I enjoyed the hotel and will definitely go back.

Review collected in partnership with this hotel
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Helpful?
Thank 425danieljc
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for choosing us for your stay in Madrid. We are delighted to know that our staff was helpful and friendly with you during all your stay, and you loved our location and rooms,. I will extend the congratulations to the entire staff Please, do not hesitate to visit us in the...

Helsinki, Southern Finland, Finland
Reviewed 1 week ago

I loved our stay in this attractive hotel, staff and service was excellent and attention was immediate. It is very elegantly designed . Breakfast was delicious and the staff were so attentive and professional. The roof terrace wasn't opened yet but we could still access it and enjoy the sunshine. The location is excellent and the concierge was able to...

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Thank Gina316
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Thank you for these kind comments about us. We are pleased to know that you loved our hotel, our breakfast and the service provided by our personal. We always do our best to provide our guests a great stay with us. Looking forward to welcoming you, Kindest regards Antonio Martín Assistant Manager

Oxford, United Kingdom
Reviewed 2 weeks ago

Made Madrid Extra special.. The Guest Relations officer bent backwards to help us out with bookings and agendas! Thank you very much for a fantastic stay in a beautiful hotel. Bar staff was always super friendly and helpful too. We will be back

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Thank Karen D
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear Guest, Firstly, I would like to thank you for choosing us for your stay in Madrid. We are delighted to know that you have an excellent stay and our staff was helpful and friendly with you, I will extend the congratulations to Candela, guest relations Please, do not hesitate to visit us in the future; we will be pleased...

Mexico
Reviewed 2 weeks ago

This hotel is fantastic, if I would go back to Madrid I would definitely stay there again. To start of, I requested before my arrival for my room to be ready very early if possible, as we were to arrive from a long flight early in the morning, we got to the hotel at 8:00 am and they gave us...

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Thank Vixivi
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager

Edinburgh, United Kingdom
Reviewed 3 weeks ago

Fabulous hotel in a great location near so many bars and restaurants. For a little culture the Parado museum is close by as is the Retro park. The doorman (forgot his name) was so helpful and happy. The hotel and rooms are very quirky with its art collection very modern feel.

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Thank Heather G
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review

Dear guest, Thank you very much for choosing us for your last stay in Madrid. We are really glad to know that you had a pleasant stay with us and we thank you for your kind comments and remarks about our service. We hope to host you soon, Kindest regards Antonio Martín Assistant Manager

Geneva, Switzerland
Reviewed 3 weeks ago via mobile

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1Thank DavidDdW84
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Washington, DC
Reviewed 3 weeks ago

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Thank RCWashington
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

UK
Reviewed 3 weeks ago via mobile

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Thank Jack_Brown70
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Haifa District, Israel
Reviewed 3 weeks ago

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Thank sharonrD5695KV
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

Ibiza, Spain
Reviewed 4 weeks ago

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1Thank מאיה פ
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Urban staff and other travellers.
20 questions
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Dudley, United Kingdom
United Kingdom
5 months ago

See all questions (20)

Questions? Get answers from Hotel Urban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both our 3rd floor room (standard) and the duplex suite (room 543) were quiet with good sleep-ability.”
Trinity100, 18 Apr 2017 | Read review
“Top floor with the skylight”
Gina316, 14 Apr 2017 | Read review
“Request street front view, not all rooms have a view.”
Vixivi, 8 Apr 2017 | Read review
“Trust the staff, they know that they're doing :)”
mmark89, 26 Mar 2017 | Read review
“Corner rooms have the most light and space, but all rooms I've stayed in are nice.”
scottcL280KR, 13 Mar 2017 | Read review
5 of 5