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NH Collection Paseo del Prado

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Traveller (715)
Room & Suite (355)
Videos (1)
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About

#104 of 467 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
A five-star hotel ideally located in the historical section of Madrid, NH Collection Paseo del Prado is strategically situated in the Golden Triangle of Art comprised of the Prado, Thyssen-Bornemisza and Reina Sofia museums, with easy access to many other attractions.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Green
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:Unlock up to D$150 extra!

Location

Plaza Canovas del Castillo 4 Barrio de Las Letras, 28014 Madrid Spain
Name/address in local language
NH Collection Paseo del Prado
2,050Reviews26Q+A100Room tips

Reviews
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Ghadeer2014 wrote a review Feb 2024
Kuwait City, Kuwait10244 contributions729 helpful votes
+1
I stayed for 2 nights at the NH Collection Paseo del Prado, in a Junior Suite (37 sm) with Prado View. The room was specious with a comfortable bed. I really liked the NH collection “green tea” toiletries in my bathroom, the set is delicately pleasant (not strongly perfumed). The bathroom was large enough to have a Jacuzzi in it, it would have been a good idea to have bidet spray for clean lifestyle. My Suite had a fabulous view over Neptune Fountain. I totally agree with other guests, that location was fabulous. The only concern I have is, cleaning dust is necessary; SEE dusty phone screen (see photo) & light switches. Staff were great from the bell boy to receptionists to guest relations, staff were friendly and helpful. SEE photos
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Paseo del Prado
Responded 4 weeks ago
Dear Ghadeer2014, thank you so much for having taken the time to write such favorable review of NH Collection Paseo del Prado and for your compliments. We are very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. Your kind comment about our colleagues is highly appreciated. Rest assured that your feedback has been taken onboard fully and already been discussed with the team. This will definitely help us strive to provide the highest level of service in all areas of the hotel. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Janis Redmond wrote a review Jan 2024
London, United Kingdom13 contributions4 helpful votes
Brilliant location - 3 mins to Prado & surrounding museums. About 15 mins walk into city centre. Standard of hotel was excellent - we had basic room which was absolutely fine for two friends. Used gym which was basic but adequate when it was too rainy to run to the park (5 mins) …. Bar was nice ….. breakfast buffet was excellent. Staff throughout were polite, friendly and efficient. Overall strongly recommend as base for sightseeing trip.
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Review collected in partnership with NH Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Paseo del Prado
Responded 25 Jan 2024
Dear Vvvbbbbwsdryb, Thank you for your great feedback and for taking the time to share it with the rest of the Tripadvisor users. Having read that your stay has been "excellent" it is just music to our ears. This is precisely our goal as a team and as a hotel and therefore it fills us with great pride having achieved so. We look forward to have you back with us in many more times to come in the near future in what it is your home away from home. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ellen G wrote a review Jan 2024
Newton, Massachusetts26 contributions15 helpful votes
We had a terrific stay at the NH Collection Paseo del Prado. For art lovers, the hotel could not be better located - around the corner from all three of Madrid's major art museums, and nestled in an area worth exploring at any time of day. Our room faced the Neptune Fountain. It as a special anniversary for us, and Yasmin in Customer Relations surprised us by sending a bottle of Cava and fruits and sweets to our room. Also, we arrived from the US very early, and we were lucky enough to be able to check in right away. Much appreciated! Yasmin and her colleague Laura could not have been more helpful, pointing us to terrific sights and restaurants and answering all our questions. Though we went out to great cafes for breakfast several mornings, we also enjoyed the splendid breakfast buffet at the hotel on other days. Ample, varied, and delicious. We found the hotel well appointed and highly professional without losing its sense of kindness, warmth, and customer service. We hope to return sometime soon. Thank you for an outstanding experience.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Ask for a room facing the Neptune Fountain.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Paseo del Prado
Responded 19 Jan 2024
Dear Eleglanza, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Paseo del Prado team hope to see you soon! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SSmith wrote a review Jan 2024
5 contributions14 helpful votes
There is heavy earth movers and cranes for construction outside the window of rooms they put us in. No notice or disclosure of construction or noise. We were tricked and never told about construction and woken up very early to very very loud noise for hours. They moved us to a smaller room the second night to get away from the noise and made us pay full price for the larger room we were moved from. They said the noise was not on their property so was not their responsibility! They also wanted to know why we didn't call as soon as we heard the noise. The phone in the room has no buttons to reach the front desk and no instructions how to reach the hotel front desk or help. Never seen anything like it in my life. Hotel staff agreed to late check out for 3 rooms as accommodation for noise then called next day and said we MUST immediately vacate the rooms while we were out in the city. We rushed back to vacate the rooms and lost our money at the activities we paid for. They lied and said they never agreed to the late check out. What a dishonest, manipulative hotel. To top it off, the beds are exceptionally hard like a dormitory. Offered 178 Euros off my bill and I paid thousands of Euros for my 3 rooms. I WILL NOT BE SATISFIED UNTIL I RECEIVE A COMPLETE REFUND OF MY MONEY FOR THE SCAM THAT IS BEING OPERATED.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Paseo del Prado
Responded 19 Jan 2024
Dear Jennifer, We are sorry about your perception of our hotel and the services rendered. I assure you that the team at NH Collection Paseo del Prado is always willing to assist you and make your stay as pleasant as possible. As you were informed, the constructions taking place near the hotel, are external. We are sorry to hear that even though we moved you to a quiet interior room, this was not to your total satisfaction. The late check out was confirmed for one of the rooms despite the fact that the hotel was fully booked. The staff tried to make you feel at ease during your entire stay, so we deeply regret not have been able to cover your expectations. I remain at your disposal in case you want to discuss any other issue. Sincerely, Laura Barbero Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bebo150150 wrote a review Jan 2024
Aldie, Virginia1 contribution
Our experience at NH Collection Paseo del Prado was Excellent!!! Our experience started few weeks before arrival when Ms. Laura from Guess Relations contacted me via email to provide some updates regarding restaurants in the area that were going to be opened during Christmas Day and New Years. During my trip, my wife and I got a little bit under the weather with a Cold and the entire personnel from the breakfast area, Guess Relations, Front Desk, etc. were making sure we were getting the necessary attention. My family and I really appreciated their personalized attention. They were very professionals and friendly throughout our 11 nights stay. Thank you Ms. Laura and the Rest of the Team for EVERYTHING!!!!!
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Review collected in partnership with NH Hotels
Date of stay: December 2023
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Paseo del Prado
Responded 6 Jan 2024
Dear Bebo150150, Thank you so much for having taken the time to write such favorable review of NH Collection Paseo del Prado and for your compliments. We are very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. Your kind comment about our colleagues is highly appreciated. Rest assured that your feedback has been taken onboard fully and already been discussed with the team. This will definitely help us strive to provide the highest level of service in all areas of the hotel. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shelley S wrote a review Dec 2023
Canterbury, United Kingdom148 contributions86 helpful votes
This hotel is in a great location however it faces Paseo del Prado and was very noisy. The rooms are comfortable and the reception, restaurant and housekeeping staff were attentive and helpful. The breakfast buffets are very good.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Paseo del Prado
Responded 1 Jan 2024
Dear Shelley1960, thank you so much for having taken the time to write such favorable review of NH Collection Paseo del Prado and for your compliments. We are very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. Your kind comment about our colleagues is highly appreciated. Rest assured that your feedback has been taken onboard fully and already been discussed with the team. This will definitely help us strive to provide the highest level of service in all areas of the hotel. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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G00ssen wrote a review Nov 2023
Luxembourg City, Luxembourg1 contribution
It's when you get an injury and spend your stay at the hotel rather than in meetings that you get to discover how helpful, supportive and friendly staff really is. It happened to me and the team truly exceeded my expectations. I wholeheartedly recommend!
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Review collected in partnership with NH Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Atención al cliente/recepción at NH Collection Paseo del Prado
Responded 25 Nov 2023
Dear G00ssen, Thank you for staying with us at the NH Collection Paseo del Prado and also for taking the time to review your recent visit. We are pleased to read that the staff you had the opportunity to meet during your stay was up to expectations and assisted you throughout your stay during the injury you experienced. I will share your feedback to all our team members as they will be pleased to read your appreciation to their daily work. Thank you for rating your stay with the top score as we work hard every day to meet guest's expectations and offer a great service. Once again, thank you for staying with us and I look forward welcoming you in a near future to live an even more memorable stay with us! In the meantime, if there is anything else I can assist with, please do not hesitate to contact me directly. Sincerely, Paolo Barbé Guest Relations NH Collection Paseo del Prado
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ColinCorrigan wrote a review Nov 2023
1 contribution
A great location and lovely staff but the room was so small and dark that we hated spending any time in it. The hotel itself also lacked any character. We spent a lot of money because we wanted to have a nice time, but it really wasn't worth it.
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Review collected in partnership with NH Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Paseo del Prado
Responded 15 Nov 2023
Dear Colin, thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations. We highly value your opinion in our process of continuous improvement. The complete NH Collection Paseo del Prado team hope to see you soon. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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barry153 wrote a review Nov 2023
New York City, New York5 contributions3 helpful votes
I am concerned that the review is good so I will not get a room next time. A great hotel experience, elegant, comfortable, with great location. Great staff. Rooms are not big but very comfortable, tasteful, and elegant with modern convenience.
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Review collected in partnership with NH Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Guest Services / Front Office at NH Collection Paseo del Prado
Responded 8 Nov 2023
Dear Mr. Barry, firstly I want you to know that we all are very happy to receive your great comment about our Hotel, thank you for sharing your experience in TripAdvisor. We highly value your opinion in our process of continuous improvement. Best regards, Angeles - Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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reserigen wrote a review Nov 2023
Stockholm, Sweden52 contributions17 helpful votes
Everything was excellent during my stay! I highly recommend this hotel. The location is excellent between Thyssen and Prado museums. Room was very nice, staff kind and helpful, breakfast is superb and on top of all what a nice gym with a view! I was lucky to see the sunset over the roofs of Madrid from there. Yes, I repeat I really recommend this hotel.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Atención al cliente/recepción at NH Collection Paseo del Prado
Responded 1 Nov 2023
Dear Reserigen, Thank you for taking the time to leave your kind review after your recent stay in NH Collection Paseo del Prado. I am pleased to read that you had a pleasant stay with us and that you enjoyed our convenient location since we are located in Madrid downtown in the neighborhood called "Barrio de las Letras" right next to the most important art museums: Prado, Reina Sofia and Thyssen across the street from Retiro Park. We are delighted to read that the staff you had the opportunity to meet was nice and qualified and you also enjoyed our buffet breakfast with a wide variety of food to choose from including a la carte options. Our gym is located in a superb area: the last floor of our building with a stunning view over Canovas del Castillo Square overlooking the Neptune fountain. I will certainly share your kind words with the entire staff as they will be encouraged by your positive words. Once again, thank you and we look forward to welcoming you in a near future to live a new NH Collection unforgettable experience. Best Regards, Paolo Barbe Guest Relations NH Collection Paseo del Prado
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£156 - £262 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh paseo del prado hotel madrid, nh hotels madrid, nh hotel madrid
FORMERLY KNOWN AS
Gran Hotel Canarias
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
113
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NH COLLECTION PASEO DEL PRADO - Updated 2024 (Madrid, Spain)

Frequently Asked Questions about NH Collection Paseo del Prado
Which popular attractions are close to NH Collection Paseo del Prado?
Nearby attractions include Museo Nacional Thyssen-Bornemisza (0.09 miles), Prado National Museum (0.1 miles), and Calle 365 Callejón Secreto (0.3 miles).
What are some of the property amenities at NH Collection Paseo del Prado?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Paseo del Prado?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Paseo del Prado?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Paseo del Prado?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to NH Collection Paseo del Prado?
Conveniently located restaurants include El Sur de Moratín, La Vaca Argentina Ventura, and La Pizzateca.
Are there opportunities to exercise at NH Collection Paseo del Prado?
Yes, guests have access to a fitness centre during their stay.
Is NH Collection Paseo del Prado located near the city centre?
Yes, it is 0.3 miles away from the centre of Madrid.
Are any cleaning services offered at NH Collection Paseo del Prado?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Paseo del Prado offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Paseo del Prado?
The staff speaks multiple languages, including English, Spanish, French, and German.