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Hostal Acapulco

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597 Reviews from our TripAdvisor Community

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Showing 434: English reviews
Charlotte, North Carolina
Reviewed 2 weeks ago

I booked several stays at Hostal Acapulco on our recent trip to Spain based on the Lonely Planet review. The accommodations were perfect for us! The rooms we were in were very nice, the location was excellent and the staff was very accommodating, allowing us to store our luggage before our room was ready and providing excellent local information. Communications...

1Thank cllaci
Manila, Philippines
Reviewed 8 December 2016

I was initially scared to book Hostal Acapulco despite the high reviews here on TripAdvisor because it did not have a very active Facebook page (and a hostel's active FB page is one of the many things I check before deciding to book or not.) However, I finally decided to book a room after Javier promptly replied to all my...

Thank gilbert_que
Ponce, Puerto Rico
Reviewed 13 November 2016

Excellent service and great room , close to all nice places on Madrid , Metro, Plaza Sol , restaurants and good food around, also easy to move main museum . Great to stay for more days. Good attention and quiet place. Thanks for help , specially Javier.

Thank ariel g
slc, utah,
Reviewed 5 November 2016

We spent 4 nights in this hotel in October 2016. The accommodations were very clean, comfortable and in an ideal location for central Madrid. The staff were most helpful in assisting us in arranging train travel out of the city, and explaining the use of the Metro in the city. We would definitely stay there again. K and J Borg,...

Thank burghley
Reviewed 28 October 2016

We enjoyed our room with balcony overlooking Plaza del Carmen. It was an easy 1/2 hour walk to major museums. Javier was an excellent host; helpful in recommending restaurants locals enjoyed, and suggesting where I might purchase a cel phone. And the rest of the staff were friendly as well.

Thank Valerie B
Calgary, Canada
Reviewed 22 October 2016 via mobile

We loved this accommodation. Staff very friendly and accommodating.Clean rooms ,comfy beds and great location. Walked everywhere. Thank you Javier for everything. Would come again. I loved being able to walk to the three museums and the palace. And just a block from Gran Via shopping

1Thank Paul R
Reviewed 18 October 2016

Excellent hostal (pension), on a quiet street 2 minutes walk from Gran Via, double glazed, air conditioned, close to 2 metro stations, helpful staff, good value for money, highly recommended. Many nearby options for eating, and shopping.

1Thank Andrew L
seattle, United States
Reviewed 12 October 2016

I stayed there 10 years ago and liked it then, love it this time as well. The place is centrally located, 5-10 mins to anything in the center, 5 mins to 2 metro stations, help and direction in as close as the front desk, and many recommendations for good eats, and always on the dot. The place is older but...

Thank Eugene S
Vancouver, Canada
Reviewed 5 October 2016

Private rooms with large and clean bathrooms. Family owned and very very friendly staff who have some great suggestions for stuff to do and see and places to eat. Great location that feels safe. You might be able to hear some of the other guests but a good pair of earplugs and you'll have no problems. Bed could have been...

Thank Nadya R
New Jersey
Reviewed 27 September 2016

This is my fourth stay in Hostal Acapulco, and it was excellent in every respect. It is centrally located close to Sol Plaza, with easy access to Plaza Mayor, all museums and attractions. This is an exceptional facility for a family visit to Madrid. Close to metro lines, and within walking distance to everything. The facility is spotlessly clean, and...

Thank scurrent

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Staying in Centro

Neighbourhood Profile
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Multilingual Staff
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
Small, family run place in the heart of Madrid ... more   less 

Additional Information about Hostal Acapulco

Address: Salud 13, 4th Floor. Madrid | Plaza del Carmen, Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: £42 - £55 (Based on Average Rates for a Standard Room)
Number of rooms: 14
Also Known As:
Hostal Acapulco Hotel Madrid
Hostal Acapulco Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hostal Acapulco staff and other travellers.
2 questions
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Adelaide, Australia

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Questions? Get answers from Hostal Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Contact Javier to help ,main metro and restaurant close to Hostal”
 of 5 bubbles arielg240, 13 Nov 2016 | Read review
“A room with a balcony overlooking the Plaza del Carmen offers natural light and a view.”
 of 5 bubbles 109valerieb, 28 Oct 2016 | Read review
“ask for a quiet room at the back”
 of 5 bubbles H8315WRandrewl, 18 Oct 2016 | Read review
“spec what is you prefs and they will offer what they can, they are there for you!”
 of 5 bubbles 155eugenes, 12 Oct 2016 | Read review
“room 40 was good”
 of 5 bubbles NadyaR_12, 5 Oct 2016 | Read review
5 of 5