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AC Palacio Del Retiro, Autograph Collection

555 reviews
#144 of 441 Hotels in Madrid
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Traveller (195)
Room & Suite (91)
Dining (7)
Overview
  • Excellent57%
  • Very good29%
  • Average9%
  • Poor4%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
All hotel details
Offers from AC Palacio Del Retiro, Autograph Collection
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (555)Write a Review
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Traveller rating
257
137
49
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7
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LanguageEnglish
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257
137
49
20
7
Show reviews that mention
All reviewsmarriott pointsmarriott memberconverted mansiongreat locationbeautiful parkcontinental breakfaststained glass windowsold palacejuan carlosfull buffetfront desk staffboutique hoteldirectly across the streettwo sinksmodern amenitieswithin walking distancesitting area
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1 - 5 of 470 reviews
Reviewed yesterday

Wow what a fantastic hotel!! Our room was absolutely gorgeous and roomy, clean bed was very comfortable and staffs are very nice. Restaurant food was very good and bar is cozy and homey. This is a gorgeous historical building and the way that they remodeled...More

Thank tabrizif
A TripAdvisor Member
3
Reviewed 1 week ago via mobile

I enjoyed my stay here. I took a walking tour of the park across the street. The Crystal Palace was beautiful. I went early in the day and the park was frequented primarily by joggers. Next I walked across town to the Palacio Real and...More

Thank A TripAdvisor Member
Reviewed 1 week ago via mobile

Stayed here for 2 nights. The hotel was in a ok location and the room was spacious and comfortable. The issue was the service. I have seen other reviews mentioning this is not a 5 star hotel, and sadly I have to agree. Every request...More

Thank gaz K
Reviewed 2 weeks ago

I noticed a few reviews stating that this isn't really a luxury hotel and I tend to agree. It may be better classified as boutique. No matter, the room was great and we were not there for any other features of the hotel so I...More

1  Thank SFCole
Reviewed 3 weeks ago via mobile

Regarding Hotel Palacio Retiro, the female server at breakfast is exceptional, and very responsive to your needs. The male person seating you is indifferent, almost dismissive, and not cordial. I am shocked that this brand does not accommodate Lifetime Platinum guests with complimentary eggs. That...More

1  Thank Beverly C
Response from Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph CollectionResponded 3 weeks ago

Dear Beverly C, Thank you for taking the time to share your recent experience at the Palacio Del Retiro, Autograph Collection through Trip Advisor. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Banquet Room
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$230 - US$433 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Madrid
#27 Family Hotel in Madrid
#80 Romantic Hotel in Madrid
#96 Business Hotel in Madrid
#99 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$230 - US$433 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Madrid
#27 Family Hotel in Madrid
#80 Romantic Hotel in Madrid
#96 Business Hotel in Madrid
#99 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (195)
Room & Suite (91)
Dining (7)
Hotel & Grounds (164)
Bathroom (22)
Business Centre & Event Rooms (2)
Nearby
Paseo del Prado
The area around the elegant Paseo del Prado boulevard
is much-visited by both locals and tourists. The
world-famous Prado, the Reina Sofia, and the
Thyssen-Bornemisza museums form a triangle of art and
culture that spans this grand and beautiful avenue. On
weekdays, the Prado Museum opens its doors for free
after-work hours, drawing a diverse and excited queue
of art lovers that wraps around the block. Palacio de
...More
Questions & Answers
Ask a question
Yeny925
25 November 2017|
AnswerShow all 3 answers
Response from Danny V | Reviewed this property |
I stayed there multiple times and I never got the same room. All rooms are different. All very nice and charming. I want to say bigger better here.
1
Vote
Saoud A
17 March 2017|
AnswerShow all 3 answers
Response from NCactuary | Reviewed this property |
Trip Advisor does not allow html or website links. NOTE this hotel is part of the Marriott brand, so you can find it on the Marriott website. It is an Autograph Collection hotel.
0
Votes
betterlatethannever
8 February 2017|
AnswerShow all 9 answers
Response from Hafkiwi |
No, it's horrible. Do not bother. There have to be other properties that'll work better for you. We are so upset! We arrived yesterday- wifi is horrid, 2 mini bottles of comp water ( but none the rest of our 3 nite stay... More
1
Vote
Room Tips
"We had a street/park view, very nice and quiet."
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"Face the park if you can"
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"Get a view of the park if you can. It's beautiful!"
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"Don't sleep in 4th floor . Avoid 3rd floor ."
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