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Hotel Puerta America

Traveller (2303)
360
Panoramas (46)
Room & Suite (950)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quirky Hotels
Trendy
HOTEL CLASS

Location

Full view
99Great for walkers
Grade: 99 out of 100
69Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
3,066Reviews
2,735Photos
61Q+A
100Room tips
Traveller rating
  • 1,430
  • 1,047
  • 343
  • 139
  • 107
Time of year
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Popular mentions
I have been at Puerta America twice, one in 2015, one in 2019. The concept of the hotel is quite interesting and the design of some of the rooms is amazing (especially Zaha Hadid in floor 1 and Jean Novel in floor 12) and worth a stay. Service at the reception has been good, the
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+2
We booked this place because we have an early morning flight and it’s 10 minutes from the airport. To our surprise, it’s a very modern artsy looking hotel, staffs were very capable and friendly, easy access parking and our room was with a beautiful unblocked view of the City.
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This will be definitely the place of your choice! Glas-elevators, scenic views, stylisch bedrooms, comfortable, stylish bathrooms ... friendly service ... and last but least: nice top-level bar with scenic view!
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Response from Vanessa_HPAM, Executive Assistant at Hotel Puerta America
Responded 12 Feb 2019
Dear Globaltrottel0815 Thank you very much for your review of your recent stay with us. It is great to hear you enjoyed such a lovely stay with us and found our hotel the perfect place to visit our beautiful city. We look forward to seeing you again, hopefully in the not too distant future. Kind Regards
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+6
ok - the hotel is special and very well promoted via diverse Travel-platforms.... you arrive and choose on room, which the very friendly concierge propose to you and they are very well trained - after one night you can change your room and discover another design - which is
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Response from Vanessa_HPAM, Executive Assistant at Hotel Puerta America
Responded 4 weeks ago
Dear Juergen P, Thank you for having taken some of your valuable time to send us your feedback about some points of our Hotel. Also it has been a pleasure to receive nice comments about our staff, location and services. More than happy to see you enjoyed the designs of our floor and share with us the idea of changing rooms styles. We are aware that some of our designed spaces won't satisfy everybody's expectations, but we are sure to have the one for each guest. The whole hotel is full of surpises. Sorry if you could not enjoy our outlets on the 13th floor, we have Marmo Bar and Karrara Terrasse to cover this closing days. Looking forward to welcoming you back at Puerta América Hotel Regards
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+7
I stayed here for three night during a business trip and definitely I would return to it. It is a bit off the heart of the city and even if not among the top hotels in Madrid, I would return out of curiousity to explore different floors and rooms. Each floor is designed in a
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Response from Vanessa A, Executive Assistant at Hotel Puerta America
Responded 17 Dec 2018
Dear MaksimsReviews, The Hotel Puerta América is a project that has brought together nineteen of the top architecture and design studios in the world, and what makes our hotel a unique place, where our guest can enjoy not only the avant-garde design but the creativity of the architects. Thank you very much for your review of your recent stay with us. We look forward to seeing you again exploring our impressive hotel. Kind regards
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All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Our bedroom!
Professional photo exclusively commissioned by TripAdvisorHotel Puerta America
The Suite Senior Jean Nouvelle at the Hotel Silken Puerta America
Professional photo exclusively commissioned by TripAdvisorHotel Puerta America
The Jean Nouvelle Executive Suite at the Hotel Silken Puerta America
Professional photo exclusively commissioned by TripAdvisorHotel Puerta America
The Jean Nouvelle Executive Suite at the Hotel Silken Puerta America
Professional photo exclusively commissioned by TripAdvisorHotel Puerta America
The Jean Nouvelle Executive Suite at the Hotel Silken Puerta America
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123456182
Dear Valentine, Thank you for having a look to our hotel. Breakfast it's served from 7am to 11am from Monday to Friday. Weekends anda bank holidays from 7:30am to 11:30am Hope to welcome you soon. Regards
0 votes
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Tienes que hacer la pregunta al hotel directamente, ya que yo sólo soy un usuario que en su momento se alojó en el mismo. Saludos,
0 votes
Dear Molliedavis, Thank you for having us in mind and for your contact. After the renovation works last year, the indoor pool was replaced by our restaurant THE OBSERVATORY an original gastronomic space that astonishes for boasting Europe's largest interior vertical garden; a daring and welcoming design with fantastic pieces of furniture powered by a selected menu of delicate and delicious starters that give way to an exquisite variety of seafood. Hope to welcome you in the next future. Kind regards Vanessa Acebo - Executive Assistant
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12345613
"North view (not facing the main road to the south)"
"very difficult as all rooms are different - and its really depending on personal taste"
"space club room by zaha hadid"
"Book a different hotel"
"chose your room with patience"
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12345620
PRICE RANGE
US$109 - US$371 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
silken puerta america madrid
FORMERLY KNOWN AS
Silken Puerta America
LOCATION
SpainCommunity of MadridMadridProsperidadChamartín
NUMBER OF ROOMS
315
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