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Hostal El Pilar

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Traveller (51)
Room & Suite (55)
Overview
Calle Carretas 13 Next Puerta del Sol, 28012 Madrid Spain See on map
Name/address in local language
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Concierge
Housekeeping
Free Parking
Breakfast included
2 Star accommodation
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Reviews (208)
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Traveller rating
14
34
5
2
1
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Time of year
LanguageEnglish
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14
34
5
2
1
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All reviews perfect location metro station beds were comfortable free wifi carretas tv euro reception floor soap noise elevator airport puerto wardrobe calle
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1 - 5 of 56 reviews
Reviewed 24 September 2018 via mobile

Great location near Plaza Del Sol and the Metro. Stayed on three different occasions, in three different rooms, in September 2018. Tiny, tiny rooms and bathrooms. Air-conditioning good, beds comfy but small, very clean rooms and bathrooms, and quiet. No views from rooms. Front staff...More

Thank WestcoastPeter
Reviewed 5 August 2018 via mobile

Disgusting customer service and an awfully managed hotel. Lady at reception is rude, incapable and lazy. Definitely do not come here, would not advise. Boyfriend and I were given the wrong room, and were refused a refund or room change

Thank laural1392018
Reviewed 5 April 2018 via mobile

This is a place is very small, very basic and the staff are only “ok”. They say they speak your language but if that’s English only some staff do and not very well. The only benefit is that it’s central and and within walking to...More

Thank Alison W
Response from HostalElPilar, Director de Relaciones con Clientes at Hostal El PilarResponded 18 April 2018

Thank you very much Alison for your time in leaving your assessment. We will take into account your suggestions and we will continue trying to give our best service to our guests.

Reviewed 15 February 2018 via mobile

I stayed for 6 nights in the friendly, family run Hostal El Pillar on Carretas just a few metres from Puerta del Sol. I really enjoyed my stay and found the staff realky helpful and friendly. It was excelkent value too given how central it...More

Thank Bozeman-Dublin
Reviewed 21 January 2018

The hostel is just meters away from the centre of Madrid - Puerta del Sol. Hostel is located on the second floor of the building. Staff were very helpful and friendly. The room we stayed in looked out onto the street Calle Carretas below -...More

Thank ShaunaWalsh93
Response from HostalElPilar, Propietario at Hostal El PilarResponded 23 January 2018

Hello. Thanks for posting your rating. Your opinion is very important to us

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Concierge
Non-Smoking Hotel
Room amenities
Air Conditioning
Details
Price range
US$49 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$49 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Photos
Traveller (51)
Room & Suite (55)
Nearby
Centro
Expansive plazas, local and foreign crowds, street
performers, colorful lights, window shopping,
restaurant signs promising the best paella, ham, and
churros con chocolate- this is downtown Madrid, a
collection of plazas interconnected by a network of
side streets. Some of these side streets are wide
pedestrian shopping routes, and some are hidden, so
it's possible to duck in and out of the bustle as
...More
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Questions & Answers
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Room Tips
"Room 201 looks out onto Calle Carretas but is immediately beside reception which was slightly noisy at times."
ShaunaWalsh93
21 Jan 2018
Read review
"Rooms at the back are quieter but appear to be smaller"
CathieO3
6 Oct 2017
Read review
"Ask for a quiet room if important"
Ernst2
29 Nov 2016
Read review
"Ask for street view. Better windows in these."
793elsiem
15 Jul 2016
Read review
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