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Hostal El Pilar

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Traveller (47)
Room & Suite (51)
Overview
Calle Carretas 13 Next Puerta del Sol, 28012 Madrid Spain See on map
Name/address in local language
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Concierge
Housekeeping
Free Parking
Breakfast included
2 Star accommodation
Reviews (204)
Filter reviews
55 results
Traveller rating
14
33
5
2
1
Traveller type
Time of year
LanguageEnglish
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14
33
5
2
1
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All reviewsperfect locationmetro stationbeds were comfortablefree wificarretastveuroreceptionfloorsoapnoiseairportpuertowardrobecalle
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1 - 5 of 55 reviews
Reviewed 5 August 2018 via mobile

Disgusting customer service and an awfully managed hotel. Lady at reception is rude, incapable and lazy. Definitely do not come here, would not advise. Boyfriend and I were given the wrong room, and were refused a refund or room change

Thank laural1392018
Reviewed 5 April 2018 via mobile

This is a place is very small, very basic and the staff are only “ok”. They say they speak your language but if that’s English only some staff do and not very well. The only benefit is that it’s central and and within walking to...More

Thank Alison W
Response from HostalElPilar, Director de Relaciones con Clientes at Hostal El PilarResponded 18 April 2018

Thank you very much Alison for your time in leaving your assessment. We will take into account your suggestions and we will continue trying to give our best service to our guests.

Reviewed 15 February 2018 via mobile

I stayed for 6 nights in the friendly, family run Hostal El Pillar on Carretas just a few metres from Puerta del Sol. I really enjoyed my stay and found the staff realky helpful and friendly. It was excelkent value too given how central it...More

Thank Bozeman-Dublin
Reviewed 21 January 2018

The hostel is just meters away from the centre of Madrid - Puerta del Sol. Hostel is located on the second floor of the building. Staff were very helpful and friendly. The room we stayed in looked out onto the street Calle Carretas below -...More

Thank ShaunaWalsh93
Response from HostalElPilar, Propietario at Hostal El PilarResponded 23 January 2018

Hello. Thanks for posting your rating. Your opinion is very important to us

Reviewed 30 December 2017

The pictures on the site seem highly misleading. We stayed in room 316 which was a small, old dilapidated room. The location of the hotel is great (which is the only reason I don't rate it 1 star). It is just a couple of minutes...More

Thank Varun M
Response from HostalElPilar, Director de Relaciones con Clientes at Hostal El PilarResponded 4 January 2018

Dear Varum, We would have liked you to transmit your discontent during your stay to assess the possibility of staying in another room and to solve the problem immediately, as we are used to. It is impossible for us to know the state of dissatisfaction...More

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About
Description
The Hostal El Pilar is a family business located right in the city center of Madrid. The rooms have private bathroom, television, telephone, safe, air conditioning and free WiFi. At the reception, which is ...More open and staffed 24 hours, you can find snack machines with hot and cold products. Laundry service. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Air Conditioning
Concierge
Non-Smoking Hotel
Beachfront
Bar/Lounge
Breakfast included
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
38
Price range
US$53 - US$172 (Based on Average Rates for a Standard Room)
Also Known As
Hostal El Pilar Hotel Madrid
Location
Spain > Community of Madrid > Madrid > Centro
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
38
Price range
US$53 - US$172 (Based on Average Rates for a Standard Room)
Also Known As
Hostal El Pilar Hotel Madrid
Location
Spain > Community of Madrid > Madrid > Centro
Photos
Traveller (47)
Room & Suite (51)
Nearby
Centro
Expansive plazas, local and foreign crowds, street
performers, colorful lights, window shopping,
restaurant signs promising the best paella, ham, and
churros con chocolate- this is downtown Madrid, a
collection of plazas interconnected by a network of
side streets. Some of these side streets are wide
pedestrian shopping routes, and some are hidden, so
it's possible to duck in and out of the bustle as
...More
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Questions & Answers
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Room Tips
"Room 201 looks out onto Calle Carretas but is immediately beside reception which was slightly noisy at times."
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"Rooms at the back are quieter but appear to be smaller"
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"Ask for a quiet room if important"
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"Ask for street view. Better windows in these."
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