We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hostal El Pilar

Traveller (51)
Room & Suite (55)
Calle Carretas 13 Next Puerta del Sol, 28012 Madrid Spain See on map
Name/address in local language
Free Wifi
Air Conditioning
Non-Smoking Hotel
Free Parking
Breakfast included
2 Star accommodation
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
Reviews (208)
Filter reviews
56 results
Traveller rating
Traveller type
Time of year
More languages
Show reviews that mention
All reviews perfect location metro station beds were comfortable free wifi carretas tv euro reception floor soap noise elevator airport puerto wardrobe calle
Updating list...
1 - 5 of 56 reviews
Reviewed 24 September 2018 via mobile

Great location near Plaza Del Sol and the Metro. Stayed on three different occasions, in three different rooms, in September 2018. Tiny, tiny rooms and bathrooms. Air-conditioning good, beds comfy but small, very clean rooms and bathrooms, and quiet. No views from rooms. Front staff...More

Thank WestcoastPeter
Reviewed 5 August 2018 via mobile

Disgusting customer service and an awfully managed hotel. Lady at reception is rude, incapable and lazy. Definitely do not come here, would not advise. Boyfriend and I were given the wrong room, and were refused a refund or room change

Thank laural1392018
Reviewed 5 April 2018 via mobile

This is a place is very small, very basic and the staff are only “ok”. They say they speak your language but if that’s English only some staff do and not very well. The only benefit is that it’s central and and within walking to...More

Thank Alison W
Response from HostalElPilar, Director de Relaciones con Clientes at Hostal El PilarResponded 18 April 2018

Thank you very much Alison for your time in leaving your assessment. We will take into account your suggestions and we will continue trying to give our best service to our guests.

Reviewed 15 February 2018 via mobile

I stayed for 6 nights in the friendly, family run Hostal El Pillar on Carretas just a few metres from Puerta del Sol. I really enjoyed my stay and found the staff realky helpful and friendly. It was excelkent value too given how central it...More

Thank Bozeman-Dublin
Reviewed 21 January 2018

The hostel is just meters away from the centre of Madrid - Puerta del Sol. Hostel is located on the second floor of the building. Staff were very helpful and friendly. The room we stayed in looked out onto the street Calle Carretas below -...More

Thank ShaunaWalsh93
Response from HostalElPilar, Propietario at Hostal El PilarResponded 23 January 2018

Hello. Thanks for posting your rating. Your opinion is very important to us

View more reviews
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Non-Smoking Hotel
Room amenities
Air Conditioning
Price range
US$49 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Price range
US$49 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Traveller (51)
Room & Suite (55)
Expansive plazas, local and foreign crowds, street
performers, colorful lights, window shopping,
restaurant signs promising the best paella, ham, and
churros con chocolate- this is downtown Madrid, a
collection of plazas interconnected by a network of
side streets. Some of these side streets are wide
pedestrian shopping routes, and some are hidden, so
it's possible to duck in and out of the bustle as
Nearby HotelsSee all 452 nearby hotels
Hostal Alhambra
140 reviews
.04 miles away
Hotel Alhambra Suites
225 reviews
.05 miles away
Hostal Riesco Puerta del Sol
217 reviews
.07 miles away
Hotel Avion
2 reviews
.07 miles away
Nearby RestaurantsSee all 12,887 nearby restaurants
Rosi La Loca Taberna
4,521 reviews
.02 miles away
Taberna Malaspina
1,708 reviews
.03 miles away
Bodegas Melibea
243 reviews
.05 miles away
Serafina Cocina Bar
569 reviews
.06 miles away
Nearby AttractionsSee all 2,920 nearby attractions
Estacion de Renfe de Sol
126 reviews
.06 miles away
Real Casa de Correos
44 reviews
.04 miles away
Real Casa de Postas
16 reviews
.07 miles away
Kilometro Cero
8 reviews
.05 miles away
Questions & Answers
Get quick answers from Hostal El Pilar staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Room Tips
"Room 201 looks out onto Calle Carretas but is immediately beside reception which was slightly noisy at times."
21 Jan 2018
Read review
"Rooms at the back are quieter but appear to be smaller"
6 Oct 2017
Read review
"Ask for a quiet room if important"
29 Nov 2016
Read review
"Ask for street view. Better windows in these."
15 Jul 2016
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing