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Petit Palace Plaza del Carmen

Traveller (200)
360
Panoramas (26)
Dining (38)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
CHARMING 4* HOTEL - PERSONAL COMPUTER WITH FREE WIFI IN EVERY ROOM FOUND RIGHT IN THE HEART OF MADRID!!This elegant hotel has been wholly renovated converting it into a modern hotel, situated in the heart of Madrid in the popular square "Plaza del Carmen" where the Madrid's main public parking and typical tapas bars can be found, just around the corner from the main street "Gran Via" and the famous "Puerta del Sol".Some of the hotel's outstanding services include: luggage service, free WIFI, rooms with hydro-massage showers with built in saunas (some rooms), rooms with Jacuzzi (some rooms), special loft type rooms...Its large bright rooms with tall windows and contemporary decor have been fitted with a vast array of modern and useful creature comforts to ensure a relaxing and memorable stay. The hotel strives to provide guests with quality accommodation which is not only affordable, but also complemented by professional staff and reliable services.Rooms are available on request with twin or double beds, exterior or interior views (on request) and our outstanding Family rooms have capacity for up to 4 persons, ideal for families or groups of friends.If you have any special requests (special room for honeymoon, bedding requests ect) please don't hesitate to contact us, we will be more than happy to make your stay as memorable as possible!!ALL YOU NEED TO ENJOY YOUR STAY IN MADRID!!
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Property amenities
Free High Speed Internet (WiFi)
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
834Restaurantswithin 0.3 miles
211Attractionswithin 0.3 miles
890Reviews
509Photos
13Q+A
74Room tips
Traveller rating
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  • 117
  • 28
  • 10
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Popular mentions
We stayed here for a few days over the New Year - fantastic location, central yet quiet, courteous, friendly and helpful staff , comfortable bed providing a good night's sleep. Great value for money . The breakfast however is nothing to write home about- better options
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Review collected in partnership with this hotel
Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 1 week ago
Dear Marie, We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We are thrilled to read the hotel was to your liking as much as our Ambassador´s team exceeded your expectations. I will personally transmit your recognition to their efforts, About the breakfast, we have a very special buffett breakfast that included a lot of kind of products like a fruits, baked goods, assortment of sausages and cheese, eggs, smoothies, fresh juice... and healthy food! I am very sorry if we could not reach your expectation. Marie, i am very gratefull because you opinion that is helping us to improve every day in our work. Please do not hesitate to contact us whenever you need it, all our staff will be always glad to assist you. Once again, thank you Pablo Rozas Host pablo.rozas@petitpalace.com
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This hotel is a little gem in the center of Madrid, on a quiet square in walking distance from many of the major sites. Breakfast is wonderful and all of the staff friendly. Be sure to request an exterior room with a view of the plaza.
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Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 2 weeks ago
Dear Guest, Thank you very much for choosing Petit Palace Plaza del Carmen Hotel and sending your feedback. We are pleased to know that we meet your expectations and that you were especially satisfied with our location, room, facilities and breakfast service. We will pass along your congratulations to the entire hotel staff. Thanks for having breakfast with us, and for enjoying our healthy products that we offer, our guest’s satisfaction is our objective. We hope to see you again soon. Kindest regards. Pablo Rozas Host-Manager pablo.rozas@petitpalace.com
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I’m not a big review writer and people usually do it to complain. I was so happy with the service at this hotel I had to give them proper credit. Upon booking the hotel I received an email thanking me and asking if I had any special request or needed assistance booking tours etc
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Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 27 Dec 2018
Dear Greg, Thank you very much for taking your time to review your experience at Petit Palace Plaza del Carmen Hotel. We are very glad that you enjoyed your trip to Madrid. Our aim is to make our guests feel at home offering them a comfortable stay along with the best service. We are very happy to know that we achieved our goal. The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf Looking forward to welcoming you again very son and wishing you a Merry Christmas and a Happy New Year !! Kind Regards, Pablo Rozas Host-Director pablo.rozas@petitpalace.com
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This boutique hotel was "the icing on the cake" for our last night stay in Madrid. Warm and welcoming, spotlessly clean with a bonus yummy breakfast. Petit Palace Plaza del Carmen (there are other Petit Palace locations) was tucked away in a lovely square and perfect for a final
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Review collected in partnership with this hotel
Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 27 Dec 2018
Dear Julia, Thank you so much for your nice words about your recent stay with us. It is great to hear that you had such a pleasant stay as we work everyday to achieve the best service and our guests' satisfaction. We are thrilled to know you had an amazing city break as much as you experienced our Petit Palace Healthy-Mediterranean Buffet Breakfast menu, it was especially designed for our guests by the famous nutritionist-dietian Carla Zaplana. We are delighted to know that our experience manager David made your stay excellent. Its a real lucky to have him. We look forward to welcoming you in your next visit to Madrid. Best Regards, Pablo Rozas pablo.rozas@petitpalace.com
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Great location, walkable everywhere. Clean room, helpful staff. Breakfast was awesome! Not your average spread, lots of healthy options and very fresh. Overall had a great experience and would highly recommend.
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Review collected in partnership with this hotel
Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 27 Dec 2018
Dear cjanota, We would like to thank you for having chosen Petit Palace Plaza del Carmen for your stay in Madrid and for taking the time to share your Petit Palace experience with the Tripadvisor´s Travellers Community. We are very pleased to know you appreciated our Healthy-Mediterranean buffet breakfast menu as much as our Ambassador´s team exceeded your expectations and we are thankful for your recognition to their efforts. We look forward to welcoming you back in the near future. Best Regards, Pablo Rozas Host-Director pablo.rozas@petitpalace.com
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Photo provided by managementPetit Palace Plaza del Carmen
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From memory, the rooms facing the square all have balconies. We were on the 3rd floor with a balcony;however, check with the hotel for confirmation of rooms with balconies.
0 votes
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Is there an elevator?
yes. but the top floor rooms which we stayed in have 2 floors of which you have to climb stairs. so I would request a lower floor.
1 vote
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Hello again :-) We have breakfast service available, but I only can tell you if you have it included if you send me your reservation. Yes, we have two bicycles available. If you want to use it, you only have to go to front desk and make the reservation. Kind regards; Iñaki Galve Hotel General Manager
1 vote
Dear guest, I am very sorry, but we don´t have a free shuttle from the airport to the hotel. If you want we can reserve a taxi for you, but will be cheaper if you take one outside the terminal. Yes, you will find a mini fridge in you room, inside te wardrope. Kind regards; Iñaki Galve Hotel General Manager
0 votes
Hello Monica; During the weekend we served the breakfast from 07.30 until 11.00 A.M. and, during the week, from 07.30 untill 10.30. Kind regards; Iñaki Galve Hotel General Manager
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"Choose Room 108...It is in a corner and very quiet...and the air conditioning and heating control now works!!!"
"Excellent "
"Pros - best cushions ever! And a massive shower."
"Ask for a balcony room overlooking Plaza del Carmen 😊"
"The room was big enough for me and my two friends."
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PRICE RANGE
US$95 - US$258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
petit palace plaza del carmen hotel madrid
LOCATION
SpainCommunity of MadridMadridGran ViaSolCentro
NUMBER OF ROOMS
42
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