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Petit Palace Plaza del Carmen

Traveller (211)
360
Panoramas (26)
Room & Suite (306)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
CHARMING 4* HOTEL - PERSONAL COMPUTER WITH FREE WIFI IN EVERY ROOM FOUND RIGHT IN THE HEART OF MADRID!!This elegant hotel has been wholly renovated converting it into a modern hotel, situated in the heart of Madrid in the popular square "Plaza del Carmen" where the Madrid's main public parking and typical tapas bars can be found, just around the corner from the main street "Gran Via" and the famous "Puerta del Sol".Some of the hotel's outstanding services include: luggage service, free WIFI, rooms with hydro-massage showers with built in saunas (some rooms), rooms with Jacuzzi (some rooms), special loft type rooms...Its large bright rooms with tall windows and contemporary decor have been fitted with a vast array of modern and useful creature comforts to ensure a relaxing and memorable stay. The hotel strives to provide guests with quality accommodation which is not only affordable, but also complemented by professional staff and reliable services.Rooms are available on request with twin or double beds, exterior or interior views (on request) and our outstanding Family rooms have capacity for up to 4 persons, ideal for families or groups of friends.If you have any special requests (special room for honeymoon, bedding requests ect) please don't hesitate to contact us, we will be more than happy to make your stay as memorable as possible!!ALL YOU NEED TO ENJOY YOUR STAY IN MADRID!!
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Property amenities
Free High Speed Internet (WiFi)
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Value
Centrally Located
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
832Restaurantswithin 0.3 miles
207Attractionswithin 0.3 miles
906Reviews
520Photos
13Q+A
75Room tips
Traveller rating
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Popular mentions
Loved the hotel. Would have given it a 5 star review except they had no A/C on when it was almost 80 degrees! This is the first hotel I have ever been to that doesn't offer A/C "until the summer" as they stated. Which I think is crazy considering the spring weather can be in
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Review collected in partnership with this hotel
Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 2 days ago
Dear Dc1099, We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We truly value your opinion in order to help us to improve our guest´s experience. We have a centralized AC/Heating system and we change the mode of it depending on the season/ weather, I am truly sorry for the inconveniences may caused you. On the other hand, we pleased to know our Healthy-Mediterranean Buffet Breakfast exceeded your expectations as much as our Ambassador´s team and we are thankful for your recognition to their efforts. We look forward to welcoming you back in the near future. Best Regards, Pablo Rozas Host-Director
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Perfect location! We stayed 3 nights and we have had a wonderful time. A central location midway between Puerto del sol and Gran Via. The room was spotlessly clean and well equipped with balcony overlooking the plaza. The staff were very friendly and knowledgeable.
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Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 1 week ago
Dear Michalisda, first of all I would like to thank you for having shared your opinion with the rest of the users. It is wonderful reading that your stay with us was that good! There is nothing more important for the whole team than you comfort and happiness while being with us. Our priority is your satisfaction and what we like the most is make you feel like home; that is why I deeply thank you for having remarked the attitude of our staff. I am so glad that you liked the room you were assigned and that you found it clean, tidy and comfortable. We always try to take care of every detail and follow our guests preferences so that you have the best experience! I really hope that you can come back to visit us very soon. Best regards Pablo Rozas Host-Director pablo.rozas@petitpalace.com
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This hotel was a great find. So central and yet didn’t feel like you’re in the middle of the hustle and bustle of the city. The rooms and corridors were lovely and clean. The staff were friendly and efficient and every morning there was a very tasty breakfast!
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Review collected in partnership with this hotel
Response from Noelia C, Director de Recepción at Petit Palace Plaza del Carmen
Responded 1 week ago
Dear Connector06341375917, We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We are thrilled to read the hotel was to your liking as much as our Ambassador´s team exceeded your expectations. I will personally transmit your recognition to their efforts, About the breakfast, we have a very special buffett breakfast that included a lot of kind of products like a fruits, baked goods, assortment of sausages and cheese, eggs, smoothies, fresh juice... and healthy food! I am very sorry if we could not reach your expectation. Connector06341375917, i am very gratefull because you opinion that is helping us to improve every day in our work. Please do not hesitate to contact us whenever you need it, all our staff will be always glad to assist you. Once again, thank you Noelia Clemente Experience Manager
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Location cannot be beat! Very conveniently located to the center. The service was what made this hotel stand-out than most!!! Again, shout out to Veronica, their night receptionist, and Magdalena, from breakfast. They only have a window for room service, and I, being very
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Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 3 weeks ago
Dear Guest tY3681yg, We would like to thank you for having chosen Petit Palace Plaza del Carmen for your stay in Madrid and for taking the time to share your Petit Palace´s experience with the Tripadvisor´s Travellers Community. We are happy to learn you appreciated our Mediterranean-Healthy Buffet Breakfast , it was specially designed for our guests by the well known health mentor Carla Zaplana. We are also happy to learn our Ambassador´s team, especially Veronica and Magdalena, were able to provide you with a memorable service and we are grateful for your recognition to their efforts. We look forward to welcoming you back in the near future. Best Regards, Pablo Rozas Host-Director
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We stayed here for a few days over the New Year - fantastic location, central yet quiet, courteous, friendly and helpful staff , comfortable bed providing a good night's sleep. Great value for money . The breakfast however is nothing to write home about- better options
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Review collected in partnership with this hotel
Response from Pablo R, Director General at Petit Palace Plaza del Carmen
Responded 6 Feb 2019
Dear Marie, We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. We are thrilled to read the hotel was to your liking as much as our Ambassador´s team exceeded your expectations. I will personally transmit your recognition to their efforts, About the breakfast, we have a very special buffett breakfast that included a lot of kind of products like a fruits, baked goods, assortment of sausages and cheese, eggs, smoothies, fresh juice... and healthy food! I am very sorry if we could not reach your expectation. Marie, i am very gratefull because you opinion that is helping us to improve every day in our work. Please do not hesitate to contact us whenever you need it, all our staff will be always glad to assist you. Once again, thank you Pablo Rozas Host pablo.rozas@petitpalace.com
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Album Categories
All photosTravellerRoom & SuiteDining Family and Play Areas
Vista a la plaza desde habitación del primer piso
Vista a la plaza desde habitación del primer piso
Vista a la plaza desde habitación del primer piso
Vista a la plaza desde habitación del primer piso
Vista a la plaza desde habitación del primer piso
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12345657
which rooms have balcony please? Thanks
From memory, the rooms facing the square all have balconies. We were on the 3rd floor with a balcony;however, check with the hotel for confirmation of rooms with balconies.
0 votes
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Is there an elevator?
yes. but the top floor rooms which we stayed in have 2 floors of which you have to climb stairs. so I would request a lower floor.
1 vote
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Another question! Is breakfast included and are bicycles available?
Hello again :-) We have breakfast service available, but I only can tell you if you have it included if you send me your reservation. Yes, we have two bicycles available. If you want to use it, you only have to go to front desk and make the reservation. Kind regards; Iñaki Galve Hotel General Manager
1 vote
Do you provide airport transfer? Is there a mini fridge?
Dear guest, I am very sorry, but we don´t have a free shuttle from the airport to the hotel. If you want we can reserve a taxi for you, but will be cheaper if you take one outside the terminal. Yes, you will find a mini fridge in you room, inside te wardrope. Kind regards; Iñaki Galve Hotel General Manager
0 votes
what time is breakfast served?
Hello Monica; During the weekend we served the breakfast from 07.30 until 11.00 A.M. and, during the week, from 07.30 untill 10.30. Kind regards; Iñaki Galve Hotel General Manager
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123
"Room with a balcony!!!"
"Choose Room 108...It is in a corner and very quiet...and the air conditioning and heating control now works!!!"
"Excellent "
"Pros - best cushions ever! And a massive shower."
"Ask for a balcony room overlooking Plaza del Carmen 😊"
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PRICE RANGE
US$106 - US$282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
petit palace plaza del carmen hotel madrid
LOCATION
SpainCommunity of MadridMadridGran ViaSolCentro
NUMBER OF ROOMS
42
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