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We booked this hotel as a girlie break for 3 best friends, we thought sorrento was the perfect choice for us and the hotel looked lovely from the pics online. Appeared to be just the right amount of class and Italian elegance. When we arrived...More
Response from Maria Laura S, Responsabile relazioni pubbliche at Grand Hotel FloraResponded yesterday
I'm really sorry about the fact that you did not appreciate our food during your stay.If you have informed one of our staff about it we could try to find a way to make you happy because it was something that we could...More
As a hotel that sells itself around the fact it has a beautiful blue pool, we were so disappointed when we told it is not ready until 'high season' which starts 1st May. It would have been great to chill by the pool even if...More
1 Thank Billie B
Response from Maria Laura S, Responsabile relazioni pubbliche at Grand Hotel FloraResponded 3 days ago
Thank you for writing your experience with us.
We are really honest with our guests in fact on our website there is written that the pool is opened from May to October, the reason why we open the pool that month is not...More
The Hotel is definitely not a 4star Hotel first we got the wrong room. We booked a room with extra bed got a twin room. We were told that it’s a TUI and not the hotel issue as TUI passed a booking for a room...More
Response from Maria Laura S, Responsabile relazioni pubbliche at Grand Hotel FloraResponded 1 week ago
Thank you for your review i have just to clarify something.
I apology for the issue about your booking unfortunately it is something over our control.
Basically the TUI website have a wrong description of the room that you booked.
We have informed...More
This was our 3rd stay at the Flora & once again we were not disappointed. The hotel is ideally placed for a short walk to the station (for trains to Pompei) & the heart of Sorrento with its bars, shops, restraunts & sights. A further...More
Arrived for a four night stay at the Grand Flora hotel . Location was good, 5-10 minutes walking distance to the centre.
The room was clean and tidy, all facilities working. We had a sea view which was lovely .
We stayed half board, but...More
Our room overlooked a brick wall and a toilet in the opposing building. It was still a nice room though. We just didn’t use the balcony at all. If you’re planning to sit on the balcony in the evenings might be best to pay... More
Our room overlooked a brick wall and a toilet in the opposing building. It was still a nice room though. We just didn’t use the balcony at all. If you’re planning to sit on the balcony in the evenings might be best to pay for a room upgrade. If you’re going to spend all of the time by the pool though you won’t notice.