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Palazzo Caracciolo Napoli MGallery by Sofitel

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Traveller (1151)
Room & Suite (490)
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Overview
  • Excellent52%
  • Very good37%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“m gallery”(18 reviews)
“train station”(78 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Palazzo Caracciolo Napoli MGallery by Sofitel
Special Offer: CHEAPEST ONLINE RATES!
Offers from Palazzo Caracciolo Napoli MGallery by Sofitel
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,745)
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411
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22
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411
339
97
37
22
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All reviewsm gallerycovered courtyardtrain stationbeautiful hotelold palacecentral courtyardan oasishistorical buildingdirty citypizzareception staffcentro storicohotel restaurantafter darkamalfi coastfelt safejunior suite
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1 - 5 of 906 reviews
Reviewed yesterday

Staff very nice. Room was clean and had a comfy bed with nice linens. Hotel restaurant looked great but our timing was off so we did not try it. The bar was very contemporary and not super comfortable but it was there! And we had...More

Thank Linnie2013
Hotel's Favourite
Reviewed 23 December 2017 via mobile

Prior to arriving, I had read some reviews that said the location of this hotel was not brilliant. UnfortunateIy I found this to be true. The street and surrounding roads are dirty and littered with rubbish. HOWEVER, my misgivings were immediately quashed as soon as...More

3  Thank Krishnan M
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 3 January 2018

Dear Krishnan M, Thank You very much for your words. It is great to read that you enjoyed your stay with us. Thank you so much for mentioning our professional and friendly staff, it was a pleasure to welcome you and it is a great...More

Reviewed 1 week ago

I booked this hotel based on the past experiences we have had at the Sofitel at Heathrow but, here for us, this did not even come close to being on the same level, either in its standards or its customer care. Heathrow is exceptional and...More

1  Thank Cazz111_12
Reviewed 3 weeks ago via mobile

This is a great hotel although Naples in general is horrible! We stayed here at the end of a trip after being in sorrento and glad we chose this hotel because anywhere outside felt unsafe! The staff were good and it had an excellent breakfast!...More

2  Thank Jennalouise2003
Reviewed 4 weeks ago via mobile

This hotel totally not meet our expectation compared to the one at Palermo. Hard to communicate, waited 30 mins to get back our car from valet parking, no international charger provided. Won’t visit again!

Thank ying ying S
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$149 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#14 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$149 - US$346 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#14 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1151)
Room & Suite (490)
Dining (120)
Pool & Beach (4)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
Ask a question
a_abakumova
26 January 2018|
AnswerShow all 3 answers
Response from David B | Reviewed this property |
They are very helpful at the hotel and I am sure they will store your luggage for you
0
Votes
dacro
7 December 2017|
AnswerShow all 5 answers
Response from Palazzo C | Property representative |
Hello, Thank you for submitting your queries. The Historical City Centre is at 5 minutes walking distance, the fireworks display will be at the seafront so more likely to be 30 minutes walking distance. It is not unsafe to... More
1
Vote
Google Translation
Emoore8
2 September 2017|
AnswerShow all 3 answers
Response from Palazzo C | Property representative |
Dear Emoore8, thank You for submitting your question. Yes we have a babysitting service, but we need to book one from an agency, so we need 24h advice. Kind Regards Looking forward to welcoming You Your Staff at Mgallery... More
1
Vote
Room Tips
"obviously no help asking for a quiet room - good luck"
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"Nip over the road to the church. It is a gem!"
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"Do not have a room at the front of the hotel, very noisy."
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"Ask for a big room 194 sqm."
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