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Best Western Hotel Plaza

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Traveller (179)
Room & Suite (216)
Dining (41)
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Overview
  • Excellent20%
  • Very good43%
  • Average23%
  • Poor8%
  • Terrible6%
Travellers talk about
“small plaza”(4 reviews)
“main station”(10 reviews)
“top floor”(12 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
4 Star Hotel
All hotel details
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Reviews (1,026)
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259 results
Traveller rating
40
97
63
29
30
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LanguageEnglish
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40
97
63
29
30
Show reviews that mention
All reviewssmall plazamain stationtop floorconvenient locationrail stationrooms are cleanten minute walkthe breakfast arealate at nightbus stopcomfortable hotelrooftop restaurantbreakfast was excellentpizzapompeiinapoliprincipe
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1 - 5 of 259 reviews
Reviewed 2 weeks ago via mobile

The hotel itself was okay, just like any hotel. The neighbourhood was a very crappy one, though, and if I had known that I would’ve chose another location to stay. Nothing to complain about the hotel itself.

Thank Katja L
Reviewed 7 April 2018

Very good HOTEL, the only mistake is the coffee facilities in room with plastic cup but after spoken with lady at reception she change with porcelain cup, very smart. Location very good as well in the middle of P.zza Principe Umberto.More

Thank andreamM6318OC
Response from GIANLUCA4015, Direttore vendite at Best Western Hotel PlazaResponded 12 April 2018

Dear M6318OC, Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create...More

Reviewed 28 February 2018

The hotel was fine but in my opinion not 4* . The room we were allocated was very dusty, customer service from the front desk was extremely poor. The only highlight was breakfast which I couldn't fault. The breakfast team were the only staff I...More

Thank remi a
Reviewed 27 December 2017

best place great hotel staff excellent three night for me and my family best city breakfast very very good in roof top at 5 floor best view trip in the city with pizza and "sfogliatella" napoli is wonderful next stay always hotel plazaMore

Review collected in partnership with Best Western
Thank 70francesca
Response from NapoliGianluca, Direttore vendite at Best Western Hotel PlazaResponded 29 December 2017
Google Translation

Gentile 70francesca, la ringraziamo per aver dedicato il suo tempo a recensire il suo soggiorno al Plaza. La ringraziamo soprattutto...More

Reviewed 19 December 2017

Location and hotel itself is adequate but was overshadowed by the horrid customer service I received. My booking, checking in and checking out experiences were all very poor. I was shocked at my treatment right from the very first moment. I do not recommend this...More

Thank elitizia
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Business Centre with Internet Access
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$83 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Business Hotel in Naples
#46 Luxury Hotel in Naples
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$83 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Business Hotel in Naples
#46 Luxury Hotel in Naples
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (179)
Room & Suite (216)
Dining (41)
Amenities (15)
Business Centre & Event Rooms (4)
Questions & Answers
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63stef
24 September 2017|
AnswerShow all 2 answers
Response from GIANLUCA4015 | Property representative |
Dear Sir, we have pleasure to inform you that inside the hotel there is the bar and nearby the hotel there are the restaurants.
0
Votes
Google Translation
Lauren Z
13 March 2017|
Answer
Response from GIANLUCA4015 | Property representative |
Dear Sir, the transfer from the hoteo to the port is euros 20,00 and the transfer from the hotel to the airport is 25,00 euros.
0
Votes
Google Translation
Martine A
15 May 2016|
Answer
Response from abnrose | Reviewed this property |
There is nothing to be scare about. I drove to in Naples, stayed at the Best Western Hotel, walked down to a restaurant near plaza Garibaldi, shopped in the surrounding area, and no one bothered us (two adult females). I... More
1
Vote
Room Tips
"Find another hotel!"
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"Choose higher floors to avoid street noise if you prefer windows open."
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"Price is low so don't expect too much from the rooms."
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"Avoid this hotel. Better another area even being not so close of the Central Station"
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