We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The hotel itself was okay, just like any hotel. The neighbourhood was a very crappy one, though, and if I had known that I would’ve chose another location to stay. Nothing to complain about the hotel itself.
Very good HOTEL, the only mistake is the coffee facilities in room with plastic cup but after spoken with lady at reception she change with porcelain cup, very smart. Location very good as well in the middle of P.zza Principe Umberto.More
Response from GIANLUCA4015, Direttore vendite at Best Western Hotel PlazaResponded 12 April 2018
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create...More
The hotel was fine but in my opinion not 4* . The room we were allocated was very dusty, customer service from the front desk was extremely poor. The only highlight was breakfast which I couldn't fault. The breakfast team were the only staff I...More
best place great hotel staff excellent three night for me and my family best city breakfast very very good in roof top at 5 floor best view trip in the city with pizza and "sfogliatella" napoli is wonderful next stay always hotel plazaMore
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from NapoliGianluca, Direttore vendite at Best Western Hotel PlazaResponded 29 December 2017
la ringraziamo per aver dedicato il suo tempo a recensire il suo soggiorno al Plaza.
La ringraziamo soprattutto...More
Location and hotel itself is adequate but was overshadowed by the horrid customer service I received. My booking, checking in and checking out experiences were all very poor. I was shocked at my treatment right from the very first moment. I do not recommend this...More
There is nothing to be scare about. I drove to in Naples, stayed at the Best Western Hotel, walked down to a restaurant near plaza Garibaldi, shopped in the surrounding area, and no one bothered us (two adult females). I... More
There is nothing to be scare about. I drove to in Naples, stayed at the Best Western Hotel, walked down to a restaurant near plaza Garibaldi, shopped in the surrounding area, and no one bothered us (two adult females). I deeply enjoyed Naples.