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Best Western Plus Hotel Universo

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Traveller (705)
Room & Suite (554)
Dining (103)
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Overview
  • Excellent28%
  • Very good49%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“termini station”(87 reviews)
“buffet breakfast”(24 reviews)
“king bed”(12 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
All hotel details
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Reviews (1,927)
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292
461
152
55
39
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All reviewstermini stationbuffet breakfastking bedminute walkexcellent locationjunior suitedesk staffdecent sizemini barhop on hoppastriesstayed here for nightstrevi fountainby footaround the cornercentral locationmajor attractions
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1 - 5 of 999 reviews
Reviewed 5 days ago

We stayed here for 6 nights with the intention of cramming in as much sight seeing as possible during our stay. The location is the big winner here. You can get a train from the airport to the main Termini station which is a short...More

1  Thank Gazza346
Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel UniversoResponded 4 days ago

Dear Gazza346, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time...More

Reviewed 1 week ago via mobile

We stayed at this hotel for 4 nights before our Mediterranean cruise. We flew into Roma Fiumicino Airport, and took the train to Roma Termini, approx. 20 minute ride. It was a quick 10 minute walk to Best Western Plus Hotel Universo from the train...More

3  Thank Mich&Cam
Reviewed 1 week ago

Stayed 4 night with my husband. The location is 3mins distance from the Termini station. Very easy to find and close to everything you wanna visit in Rome. The front desk staff Marco was a super nice and kind guy. Room was very modern and...More

Thank jpyjs9962
Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel UniversoResponded 1 week ago

Dear jpyjs9962, Thank you so much for your review! We're really grateful for these kind words. It’s always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. We will share your...More

Reviewed 1 week ago

As on our previous stay at the Hotel Universo in September, 2017, my wife and I were fortunately greeted upon arrival at the front desk by Marco S. This time as then, Marco displayed a polish, charm and warmth that proves he is in the...More

1  Thank spqr1903
Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel UniversoResponded 1 week ago

Dear spqr1903, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were all happy to read you had a nice stay and we exceeded your expectations even this time!...More

Reviewed 2 weeks ago

We checked in a day early for a tour start. It was beginning of April so AC was not on and our room had a sun exposure and was very warm (like 85 F). Staff moved us to a corner room on other side of...More

Thank Jim J
Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel UniversoResponded 2 weeks ago

Dear Jim J, We would like to thank you for taking the time to share with us your experience on TripAdvisor. We are sure that any comment, either positive or negative, from our clients is important for us. After all, we were pleased to read...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Internet
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$117 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#140 Luxury Hotel in Rome
#199 Business Hotel in Rome
#309 Romantic Hotel in Rome
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$117 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#140 Luxury Hotel in Rome
#199 Business Hotel in Rome
#309 Romantic Hotel in Rome
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (705)
Room & Suite (554)
Dining (29)
Pool & Beach (1)
Amenities (109)
Restaurants and Bars (PRE-RENOVATION) (74)
Business Centre & Event Rooms (17)
Family and Play Areas (2)
Nearby
Esquilino
Old school vibe from the very beginning is the only
way to describe the Esquilino neighbourhood. The
Esquilino takes pride in being one of the oldest areas
in Rome for its key location on one of the city’s
famous seven hills. From an ancient neighbourhood to
its modern incarnation as a multicultural hub,
Esquilino always has something going on—polyglot
vendors debate street artists while kids play pick-up
...More
Questions & Answers
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Sharon W
22 February 2018|
AnswerShow all 2 answers
Response from Pennpotts | Reviewed this property |
Sorry we were in Rome for the rugby, not many children in evidence at the hotel that weekend. All I would say is they are very professional outfit and if the childcare is offered it would definitely be of a high quality... More
1
Vote
Roryhamish
20 January 2018|
AnswerShow all 2 answers
Response from YakkinYeti | Reviewed this property |
If you don't see the info on the website, just use the contact feature. I'm sure they are very accommodating about this. Every floor is step-free, and I saw at least one person in a wheelchair. I don't know about the... More
2
Votes
sfohkl
9 January 2018|
AnswerShow all 5 answers
Response from 987293872983riufwenc | Reviewed this property |
I checked in to the hotel at about 7 am in the morning. They were more than happy to store my bags until the afternoon check in time. They were also happy to store my bags after I had checked out the next day, before I left... More
0
Votes
Room Tips
"Higher the better. It can get loud outside early morning."
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"Family, business"
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"At this hotel as at many other Best Westerns, it pays to be a member of their preferred guest program."
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"If AC is not on, ask for a room on the street side (or a corner room).Street noise ,perhaps a high floor room..."
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