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BEST WESTERN PLUS Hotel Universo

Expedia.comUS$147*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$205*
US$147*
US$205*
US$147*
US$163*
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1,541 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hotel Universo
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Showing 792: English reviews
Dubai, United Arab Emirates
Reviewed 18 September 2013

Stayed in the hotel for 2 nights in August, conveniently located near termini railway station Spacious clean rooms with good service from staff, there is 24 hrs coffee shops at the ground floor with good coffees and large Pizzas, the breakfast area can be a bit crowded in the morning, some more tables would have been better. Free Luggage storage...

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Helpful?
Thank HemantPlanner
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear HemantPlanner, We'd like to thank you for the pleasant review. Trusting to have the pleasure to see you soon. Kind regards. Cinzia Guest Relations Best Western Hotel Universo Roscioli Hotels Group - Rome

Reviewed 10 September 2013

The location of this hotel was near the main train station, which was very convenient for us and had lots of nice restaurants nearby. From the outside the hotel did not look impressive, but our room was a surprise. Clean, modern and very spacious. Staff at font desk were helpful and breakfast was fine, but crowded. The mini bar was...

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Helpful?
Thank L and P
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear L and P, Many thanks for your kind comment. We do hope there will be soon another chance to accommodate, in the meantime please accept our, Warmest regards. Cinzia Guest Relations Best Western Hotel Universo Roscioli Hotels Group - Rome

San Francisco, California
Reviewed 10 September 2013

We had a very bad experience with this hotel. We stayed at the Best Western Hotel Universo in Rome from 8/25 to 8/27 and checked out on 8/28 at around 6:30AM. We planned to eat breakfast and take the 7AM shuttle to the FCO airport to catch a 9:50AM flight back to the US (the hotel arranged the shuttle for...

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5Thank lisay482
Management_Roscioli, Direttore at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear lisay482, Thank you for your comment and for having reported what had occurred to you on departing day. Please accept my personal apologies. As you were told at the reception, according to the Italian laws in matter of privacy, surveillance videos can be shown only to the police officers. What happened is extremely serious and should never happen in...

Louisville, Kentucky
Reviewed 9 September 2013

This hotel is a hidden gem!! The reasons are listed below. 1. LOCATION!! Hotel is located 2 1/2 blocks from Roma Termini train station. To get there, take the Leonardo Express train from the Fiumicino Airport to Roma Termini Train Station. This is also the terminal for most bus routes within Rome or to other cities. You can also catch...

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Helpful?
Thank D M
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear D M, Thank you for the lovely and detailed review. We are glad to read you enjoyed your stay. We are looking forward to see you again. Best regards. Cinzia Guest Relations Best Western Hotel Universo Roscioli Hotels Group - Rome

Cairo, Egypt
Reviewed 4 September 2013

At first glance, the hotel seems luxurious; yet there is one main drawback which restricts anyone from praising this hotel. In brief, the receptionist was not cooperative as she did not offer any help or advice to the guests. Over and above, one of the waiters at the restaurant behaves very aggressively with the guests during the breakfast time (e.g...

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1Thank 12Ahmedreyad
Giza, Egypt
Reviewed 3 September 2013

we arrived by the end of august 2013..the first impression was good as you feel that you are home good size bath room .to take a cold shower after long site seen day . but the net was too slowly ,, room was well done but check always the air condition as some times it goes down .. the people...

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Thank good2speak
begaluru
Reviewed 3 September 2013

This is the kind of hotel that they warn you about when you are researching Rome hotels. We walked in straight off an overnight flight to be told that the hotel was full and they would move us to a sister property and almost got conned into it but were warned by another guest who was waiting at the reception...

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4Thank crazygalaxy
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear crazygalaxy, Thank you for having taken some time to write a comment about our hotel. I am sorry if you encountered a little trouble on checking-in which was then fortunately solved by our staff. Yet, I believe that it must have caused you some distress for which I personally apologize. However reading your review I have noticed few inaccuracies...

Austria
Reviewed 3 September 2013

Booked a room for €80.00 for a night/single as I was stopping over Rome to fly back to Vienna. The room is clean and air condition working pretty good. Did not expect anything spectacular for that price, I choose the hotel as it is only 5 minute walk to Termini Central Train station and Metro is also nearby. Very convenient...

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Thank IcreamCone
Limerick City
Reviewed 1 September 2013

I'm just home after spending a full week at this lovely hotel. This is my second time staying here and it certainly won't be my last. A Roman hotel that has everything going for it is very hard to find, I've been to Rome 15 times over the last 30 years and I've been looking for the perfect hotel for...

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1Thank Catholman
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dearest Catholman, We wish to express our biggest "Thank You" for the beautiful compliments and for the kindness with which you have given such a good and detailled description of our hotel, its location, the rooms, the breakfast, the staff and so on. You made us feel gratified and proud to have had the chance to host a guest like...

Lincolnshire
Reviewed 24 August 2013

We ate here as part of an excursion whilst on a cruise. The trip included a three-course lunch, provided at a quality restaurant or hotel. The hotel was everything that you would expect of a quality hotel: plush, beautifully air-conditioned on a hot Roman day, with excellent service. The lunch was excellent; a three-course set menu with no choice, but...

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Helpful?
Thank BigWoo
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear BigWoo, Thank you for the kind review. It's nice to know you have appreciated our restaurant and that lunch was satisfying either for the quality and the service provided. We are then hoping you will give us the chance to show you also our hospitality offer! Arrivederci! Best regards. Cinzia Guest Relations Best Western Hotel Universo Roscioli Hotels Group...

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07/05/2017 08/05/2017
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Staying in Esquilino

Neighbourhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighbourhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighbourhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic centre. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Price Range: £91 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hotel Universo 4*
Number of rooms: 198
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Hotel Style:
#134 Luxury Hotel in Rome
#200 Business Hotel in Rome
#265 Family Hotel in Rome
#311 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Universo staff and other travellers.
23 questions
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Questions? Get answers from BEST WESTERN PLUS Hotel Universo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Verify you get what you paid for”
  • This is the 'King Bed' I paid extra for. Shameful.
lornen407, 11 Apr 2017 | Read review
“Ask for a room at the street side on a higher floor.”
EmmChrist, 27 Mar 2017 | Read review
“choose deluxe double room for a choice between a comfortably sized double bed or two twin beds as opposed to the size of a single and a half”
Lara175, 13 Feb 2017 | Read review
“As for a room not at the front if hoping for a room you can sleep with the windows open.”
kankuchick, 10 Feb 2017 | Read review
“Non-smoking rooms on the 7th Floor was great”
  • Great bed
129senr, 1 Feb 2017 | Read review
5 of 5
Expedia.com
US$147* /night
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Orbitz.comUS$147
Booking.comUS$163
AMOMAUS$205
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Prices are for 1 room, 2 adults
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