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Hotel San Remo

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#853 of 1,291 Hotels in Rome
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Hotel San Remo
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783 Reviews from our TripAdvisor Community

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Showing 400: English reviews
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 days ago NEW

I was really looking forward to our stay which was booked for 4 nights on November the 5th. Similarly to the previous complaint, we have been out-booked for two nights due to water problems. I won't dispute this, things happen and as long as I am out-booked to the same standard of the hotel I am fine with this. Unluckily... More 

Helpful?
6 Thank Nicole K
Tbilisi, Georgia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

on 3rd November, in the evening as i reached the hotel, the receptionist refused to make check in. I had a prepaid booking and was very surprised. the hotel staff explained that they had some problems with water and could not have accept new arrivals. they offered another hotel, and offered a free transfer to there, i was just leaving... More 

Helpful?
4 Thank EterA
Amministratore2013, Responsabile relazioni pubbliche at Hotel San Remo, responded to this review

Dear EterA, as you just wrote we would like to inform you that problems were occurred just some days before your arrival. It was our task to you and to all other clients ensure you have a pleasent accomodation, equal to us, in a closer hotel. What you explained, regarding 15 days prior your arrival is absolutly not real and... More 

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gateshead
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

I'd read the reviews for this hotel before going so wasn't expecting it to be great. The staff were indifferent, the breakfast was poor, the bed was hard, the bathroom was quite big but desperately needs a new shower and toilet seat. Apart from that it served its purpose is the kindest thing I could say about it

Helpful?
2 Thank pennyGateshead
Worksop, United Kingdom
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 30 October 2016

The best thing about this hotel is its location. Its close to the Termini and the Metro and withing walking distance of the Colosseum and the Forum. All the staff, with the exception of the young lady on reception, were friendly and helpful. She could do with a lesson in public relations. Breakfast is continental and the same every day... More 

Helpful?
Thank lindilou60
Amministratore2013, Responsabile relazioni con la clientela at Hotel San Remo, responded to this review

Dear lindilou60, it sounds great to know that all our staff were friendly and helpful, less about knowing someone's not. All your remarks will be taken with all the possible consideration by Manager in order to provide better service in future. Hoping to receive you here in short time, will be our priority to assign a different and larger room... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 October 2016

Arrived and greeted with helpful staff. breakfast was ok rooms clean great location will recommend, was walking distance for everything . great city break .watch out for the scooters they are everywhere and crazy.

Helpful?
Thank Michelle F
Amministratore2013, Responsabile relazioni con la clientela at Hotel San Remo, responded to this review

Dear Michelle F, thanks for sharing your positive review on Tripadvisor and we are very proud to know that all our staff was very helpful with you and other customers. As you mentioned our location is one of our strenght point but for sure we don't stop here! New renovations are in progress so don't miss the chance to come... More 

Glasgow, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 October 2016

I've just had the manager here accusing me of breaking off a new toilet door. He should be here apologising that the door isn't up to standard. The toilet door was on when I left at lunchtime and the cleaner was in the room after I left. I think he should be getting on to the people that installed the... More 

Helpful?
5 Thank jeanette m
Tel Aviv District, Israel
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 October 2016

The room was nice. A bit small but this is not so important. More important is the condition of the bathroom: Almost everything was good except the bath itself, it is damaged with scratches and it looks like 100 years old. The shower stream is very very weak, very uncomfortable to take a shower. Wi-Fi didn't work in the room... More 

Helpful?
1 Thank Timur M
A TripAdvisor Member
Reviewed 8 October 2016 via mobile

This hotel was a big disappointment. The rooms are tiny and beds are very uncomfortable. The bathrooms are small and you have to squeeze sideways to fit into the shower and I had to buy Clorox to remove mold and black scum before I could use it. Buffet breakfast was very undesirable. Listed as a 3 star, but more like... More 

Helpful?
5 Thank A TripAdvisor Member
Amministratore2013, Responsabile relazioni con la clientela at Hotel San Remo, responded to this review

Dear Sirs, we regret to receive so unpleasent review from you! As you can see all travellers review didn't reflect your opinions and we would like to underline that our prices are balanced for our category star. Thanks for your review Kind Regards Guest Relations Dpt Hotel San Remo*** More 

Netherlands
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 October 2016

Eversince my first visit this hotel has badly deteriorated: broken things in the rooms don't get fixed and complaints are not taken seriously by management who defends when receptionist is very rude. All day long there's loud music in the hall and breakfastroom with very basic breakfast. Most rooms hardly have sockets for recharging the battery of your smartphone and... More 

Helpful?
4 Thank Lizzy95
Amministratore2013, Responsabile relazioni con la clientela at Hotel San Remo, responded to this review

Dear Lizzy95, We receive your review with a lot of astonishment! Also hearing that our Management is not taking seriously complaints by our clients! Even more you received various emails by Manager post your departure! That's a sign of professionality. We think also that an important duty of a Manager is to ensure all his employees and not scold them... More 

Newcastle, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 October 2016

Our group booked 2 doubles and a single room for a 5 day visit to Rome. On arrival we were bumped to another motel as there were "problems" with our rooms. No assistance was offered to take luggage to the hotel which was about 300 meters away. The following morning we returned and left our luggage. Returning at 5pm our... More 

Helpful?
5 Thank David W
Amministratore2013, Responsabile relazioni pubbliche at Hotel San Remo, responded to this review

Dear David W thank you for having post your review about your recent stay in Hotel San Remo***. Our main focus is to ensure an accomodation to all our guest as we had an unexpected problem occured for not our wanted will. Our Single rooms are standard and they authorized by the competent authority for their sale. We regret to... More 

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Staying in Esquilino

Neighbourhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighbourhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighbourhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic centre. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Breakfast
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel has a traditional 19th century facade; located in the city center & near the Basilica of Santa Maria Maggiore & shopping. ... more   less 

Additional Information about Hotel San Remo

Address: Via Massimo d'Azeglio 36, 00184 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Price Range: £40 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel San Remo 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
San Remo Hotel Rome
Hotel San Remo Rome
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Questions & Answers

Here's what travellers have asked, with answers from Hotel San Remo staff and other travellers.
26 questions
Ask a question
2 months ago
Tel Aviv District, Israel
1 month ago
gateshead
Neath Port Talbot, United Kingdom
over a year ago

See all questions (26)

Questions? Get answers from Hotel San Remo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you dont like highs go on lower flours.”
 of 5 bubbles V1956ZTmichellef, 30 Oct 2016 | Read review
“If you want a better room book the superior, top floor with balcony”
 of 5 bubbles 904enidb, 26 Sep 2016 | Read review
“Don't stay in this hotel unless you want to ruin your vacation”
 of 5 bubbles PETERI226, 23 Aug 2016 | Read review
“The wifi was horrible and the AC was working sometimes , but the location is wonderful.”
 of 5 bubbles amrm0basher, 4 Aug 2016 | Read review
“Rooms on the sixth floor seemed more modern. Rooms with bath tubs seem to be bigger. The showers are smaller than average.”
 of 5 bubbles 007Yvonne, 26 Jul 2016 | Read review
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