Starhotels Excelsior
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Starhotels Excelsior

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Panorama at the Starhotels Excelsior
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Starhotels Excelsior
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About

4.0
#33 of 108 hotels in Bologna
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Strategically located opposite the main Central station and only 2 km from Bologna's exhibition centre, the Starhotels Excelsior is a blend of classic style and contemporary taste. The hotel's 193 stylish, elegant and comfortable rooms and suites all feature prestigious furnishings and many overlook an unforgettable panorama of the city's rooftops and medieval towers. The Avorio by Eataly restaurant offers a selection of traditional local dishes, based on the finest ingredients, and the welcoming Fondente by Eataly bar is the ideal venue to enjoy a relaxing drink. Equipped with modern hi-tech facilities, the 5 meeting rooms can host up to 210 people, providing the ideal space for business meetings and private events.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Car park
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Pushchairs
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, French, German, Italian
Hotel links
Special Offer:Discover the I AM STAR World!

Location

Viale Pietro Pietramellara 51, 40121, Bologna Italy
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Guglielmo Marconi Airport
Peretola Airport
48.6 mi
See all flights
2,270Reviews23Q+A100Room tips

Reviews
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Detailed Reviews
stevebintley wrote a review Aug 2022
Bedford, United Kingdom
+1
Hotel's Favourite
5.0 of 5 bubbles
If you’re arriving by train then the location couldn’t be better - immediately opposite the station. Despite this it’s still a good location for seeing a lot of the main sights in the city and while awfully busy in the area outside, inside is calm and tranquil!

Checking in was quick and pleasant with a very friendly member of staff happy to engage in conversation. Having had a rather painful journey to get there it was a delight to have my reservation swapped to a suite, which if available when booking I’d highly recommend. There’s a number of lifts which serve all the floors very quickly.

The room was on the fourth floor and was very spacious. The bed was massive and exceptionally comfortable, the sofa a delight to relax on and there was plenty of storage throughout, including within the unit on which the TV sat, although this itself wasn’t as large as you’d expect for the room. There was loads of lighting throughout the room with lots of different settings, which helped make the room brilliantly cosy. Plugs at both sides of the bed, stocked mini bar and hifi unit, arm chair and coffee table plus machine meant an extended stay here would be perfectly comfortable. The air-conditioning wasn’t great unfortunately and while the curtains were only decorative, the blackout blind behind was very effective. No noise from outside or the corridors made for a great night’s sleep!

The bathroom was equally as spacious as the main area and everywhere was very clean. The toiletries were provided in small bottles with a hair dryer mounted on the wall, but surprisingly there was no magnifying vanity mirror. The shower was above the bath with separate toiletries, and it was powerful and nice to use.

While I didn’t have an opportunity to use the bar or restaurant, the main lobby area is lovely with plenty of place to sit and relax, either alone or in groups, and gives for great first impressions when you arrive. Checking out was seamless, however having left my luggage for a few hours it proved slightly more complicated retrieving it, since only a limited number of staff members appear to have access to the room. More secure perhaps, but if you’re in a rush make sure to leave enough time for this!

Overall I had a brilliant stay here and I would happily return again, especially if it was for a lengthy duration - highly recommended!
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Date of stay: June 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giorgio Mandruzzato, General Manager at Starhotels Excelsior
Responded 24 Oct 2022
Dear Guest, Wow, what a fantastic review! It is such a pleasure to hear that you had such a memorable visit. I look forward to sharing your kind words with all the team and hope to welcome you back in the future. Thank you for taking the time to write and look forward to welcoming you back in the not so distant future. Kindest regards.
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VASILIKI G wrote a review Jan 2020
Thessaloniki Region, Greece
5.0 of 5 bubbles
In my opinion this hotel deserves a better grade.
We stayed 4 nights here and we were really pleased with our choice. We were greeted by a friendly receptionist, checked in with professionalism.
Then our room,large clean room,with a separate dressing closet super extra convenient and with lots of space for your luggage.Large comfortable bed,large clean bathroom with all the amenities.
Only thing missing was sleepers and bathrobes but we got them after asking the reception.
The breakfast is served in a very large space and his very satisfying.There really is a great choice of food enough to please everyone, from fruits to salad, to pastries etc etc.The staff is very prompt to serve your coffee or help you in anyway.
We also ate two times at the restaurant that is very warm and cosy space with a great atmosphere.We had complimentary prosecco on the 1rst of January and again the staff is very kind and the food is not bad at all which is not always the case in hotel restaurants.
First of january being my birthday,they had a small presnt delivered to my room with a kind note, which i found very nice and touching.
The situation of the hotel is simply fantastic.One step from the train station which means convenient if you want to go to Pisa or Florence.One step from the shuttles that go to the airport.One step from the bus that goes to Fico Italy, and super close to the city center.
For us Star Hotel Excelsior was a perfect choice and we would stay there again with no hesitation.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirezioneStarhotels, General Manager at Starhotels Excelsior
Responded 14 Jan 2020
Dear VASILIKI G, first of all we would like to thank you for taking the time to convey your comments regarding your recent stay at the Starhotels Excelsior in Bologna. It is really a pleasure for us to see you fully enjoyed your stay with us and for this we do thank you wholeheartedly. We look forward to welcoming you back at Starhotels and we remain at your entire disposal for any further need. Sincerely, The Starhotels Excelsior Management
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peter102110 wrote a review Oct 2020
London, United Kingdom
4.0 of 5 bubbles
The location is handy for the railway station and airport, not so much for the city centre, which is about 20mins on foot.

Our room was fairly large and well appointed, with all usual amenities.

Service was generally friendly and efficient, although having only one member of staff serving the breakfast buffet with five others standing around seemed rather odd. When I pointed this out, the manager walked away shrugging his shoulders.

It was excellent value, though - joining their loyalty programme unlocks some excellent deals directly through their website.
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Date of stay: October 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bonitatravel wrote a review Mar 2023
4.0 of 5 bubbles
Firstly, if this review was based on the service from the staff, it would have been 5 stars. Every single staff member at StarHotel Excelsior were incredibly welcoming, helpful and would go out of their way to assist. Unfortunately our flight home was cancelled and we we're left without a room for the night having just checked out, the reception staff immediately did all they could to accommodate us for an extra night. The bar staff were lovely and friendly, and remembered my mum and I when we arrived for our afternoon drinks. The cleaners and general porters/hotel staff we're all so smiley, welcoming and willing to assist (we couldn't open our room door and a lovely cleaner passing by stopped to show us how to open it).
The location is fab, right outside the train station and a short 10 minute walk to the centre - meaning it's out of the way of the hustle and bustle but close enough to nip in for lunch/dinner.
The rooms are clean and spacious so absolutely no complaints there.
Just a few minor issues which is why this is 4*s not 5*s. There was unexpected hot weather when we arrived, and it was evident the heating had only recently been switched off. This meant the rooms were extremely hot, and unfortunately they weren't able to switch on the air conditioning as it's March. Not the hotels fault, but it was incredibly stuffy. Regarding in room facilities, there just wasn't enough/any coffee - we were provided a couple of dcaff instant coffee but no proper coffee for that early morning coffee fix. This meant I'd have to go out at 08:30 to find something which was a bit of a pain. The hairdryer is rubbish also, it's like blowing lukewarm air on your hair - 100% pack your own!

All in all, a wonderful experience though and would definitely recommend staying here!
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giorgio Mandruzzato, General Manager at Starhotels Excelsior
Responded 16 Mar 2023
Dear Guest, Your review was such a delight to read! I am so pleased to hear that you appreciated the caliber of service delivered by my team and enjoyed your stay in our Starhotels Excelsior. Thank you for your comments and also for your suggestions: we welcome constructive feedback from all our guests in order to ensure we deliver the highest standard of service possible. We all look forward to seeing you again soon. Kindest regards.
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Escapade10 wrote a review Feb 2020
Melbourne, Australia
5.0 of 5 bubbles
I chose Starhotels for my 5 nights in Bologna because, apart from arriving and departing by train, I planned to also use the train for day trips to Parma, Ravenna & Ferrara. It was super convenient and, although I could see the hustle and bustle of the train station from my window, it was perfectly peaceful inside. It was also an easy stroll along a main street into the historic centre of beautiful Bologna. The staff were friendly and eager to please, particularly in the breakfast room. And the breakfast was fabulous! Mmmm, the cheesecake!!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DirezioneStarhotels, General Manager at Starhotels Excelsior
Responded 13 Feb 2020
Dear Escapade10, Thank you so much for taking the time to share your feedback about your recent stay with us. We’re delighted you enjoyed our breakfast and the location which is indeed, second to none. Looking forward to welcoming you back again soon. Kind Regards The Starhotels Excelsior Management
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Shaun McGinn wrote a review Mar 2022
Kilwinning, United Kingdom
4.0 of 5 bubbles
On arrival mid evening we were greeted with a friendly and helpful receptionist. Our room facing the main road and train station was comfortable with hardly noticeable traffic noise. Breakfast is more than adequate with only slight criticism, staff could be more attentive with offer of coffee to accompany the nice buffet as a priority? Good location as noted previous reviews, nice and friendly staff, spotlessly clean, a very pleasant 3 nights spent here. Would we return? Definitely! Thank you for our stay. 😊
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giorgio Mandruzzato, Direttore generale at Starhotels Excelsior
Responded 22 Mar 2022
Dear Shaunmcginn, thank you for taking the time to share your feedback about your recent stay at Starhotels Excelsior-Bologna. we are so pleased to read you had a great stay with us and thank you for highlighting our amazing staff. A satisfied Guest is a stimulus to continue to carry out our work always with commitment and dedication !. We really hope to have you back soon Kind Regards The Starhotels Excelsior Management
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craig b wrote a review Nov 2021
london
3.0 of 5 bubbles
This hotel has great location opposite the central train station, the staff are lovely, the breakfast is good and would be ok for a stop over for a night, but not if the weather is warm because the air conditioning doesn’t work in the rooms so its a little uncomfortable.

The Wi-Fi in the room was so bad that I had to work in the reception so I wouldn’t stay here again just for this reason alone.. also there are no English speaking channels on the TV, in most hotels you normally get either CNN or BBC world service at a minimum.

We booked this hotel for 3 nights through hotels.com and the charges were wrong according to what we booked so you need to carefully examine your bill.
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: Take some drinking water and milk for tea and coffee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giorgio Mandruzzato, Direttore generale at Starhotels Excelsior
Responded 10 Jan 2022
Dear Craig b, Thank you so much for taking the time to share your feedback about your recent stay with us: we are glad to hear you were overall sutisfied with our hotel and services. We are sorry about the inconvenience caused by the warm temperature: weather conditions are constantly more unpredictable and changable. We wanted to reassure you that our Wi-Fi serivice has now been upgraded reaching oustanding level of upload / download. Looking forward to welcoming you back again soon, Kind Regards The Starhotels Excelsior Management
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Leigh-Harrington wrote a review May 2022
London, United Kingdom
4.0 of 5 bubbles
The hotel is located opposite the central station so easy to get to via the airport monorail and mainline trains and about a 20 minute stroll to the more central part of town.
Staff very friendly and the place was spotless and the breakfast is good.
We had booked a superior room which comes with robes and slippers but only if you ask for them! There is tea and coffee but not much and you need to ask in the bar for milk to keep in the fridge. Main gripe was the room temperature, as they didn’t class it as summer the air con was not operational so the only way to get any reduction in temp and or fresh air was to have the windows open but being opposite the station and the busy road made it noisy.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giorgio Mandruzzato, General Manager at Starhotels Excelsior
Responded 30 Nov 2022
Dear Guest, thank you very much for spending your time in describing your stay in our Starhotels Excelsior. We’ve shared with all the staff your good impressions, which help us to do always the best in our work. We’ll expecting to see you soon again. Best regards.
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Frangipani12 wrote a review Nov 2023
Grimaud, France
1.0 of 5 bubbles
This hotel ruined my holiday in Bologna.
At check in l was informed there was a hefty charge of thirty five euros for my dog. I was also handed a list of rules. On the site l made the reservation on it specifies dogs stay free. I had to argue this at reception and wait an hour until l found out l would not be charged. The list of rules though completely ruined my stay. See the photo. As a result we could not do anything at all at this hotel. No breakfast, meals in the dining room, no drinks at the bar, not allowed anywhere etc etc. I don’t normally stay in hotels that cost one hundred and fifty euros per night for one person. It was a special treat and a total disappointment. Check in was slow as a result. My room was too cold as well and there is no adjustment of temperature in the room it is locked. I had to ask reception 3 times to have it changed. The body lotion in my room was half empty and had been previously used. And to top it off my shower this morning was cold and occasionally luke warm at best!
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Date of stay: October 2023Trip type: Travelled solo
Room Tip: Avoid staying here if you have a pet!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giorgio Mandruzzato, General Manager at Starhotels Excelsior
Responded 2 Nov 2023
Dear Guest, Thank you for taking the time to write your feedback regarding your recent experience in our Starhotels Excelsior. Pets are more than welcome to our property and we have a pet policy, which is meant to be given to all guests travelling with dogs or cats, in order to protect them and all other people (both guests and workers). No member of the team meant to be rude and it was absolutely not our intention to give you the impression we do not accept pets, but we have to explain all rules in order to avoid any kind of issue and make the stay the most comfortable we can. We thank you anyway for your comments and we will train our staff to be more empathetic on this topic. Regarding the extra-cost, we are actually investigating on the reason why it was not indicated on the website you booked thru, and we apologize for this. We are also checking all the other issues you found in the room, please accept our deepest apologies for this: if only the front desk staff had been informed, we would have promptly send our maintenance manager to fix everything. Should you have the chance to come back to Bologna, it will be our pleasure to have you here again. Kindest regards, Eleonora Ortenzi - Room Division Manager
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Hilary D wrote a review Dec 2022
5.0 of 5 bubbles
The staff are excellent - everyone helpful, professional and friendly. Our room, 625 on 6th floor, was a Superior Double and so was spacious, with a huge comfortable bed and lovely pillows, good shower, small fridge (mini bar) and kettle. Being a cold week in December, we were very grateful that the room was really warm and welcoming to return to. Towels were changed every day if requested. The breakfast was very good. The train station is over the road and most places to visit were within an easy walk.
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Date of stay: December 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Upper floors as the hotel is on a main road and opposite the main station. Worth spending more...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giorgio Mandruzzato, General Manager at Starhotels Excelsior
Responded 26 Dec 2022
Dear Guest, Wow, what a fantastic review! It is such a pleasure to hear that you had an excellent stay in our Starhotels Excelsior. I look forward to sharing your kind words with all the team and hope to welcome you back in the future. Thank you for taking the time to write and look forward to welcoming you back in the not so distant future. Kindest regards.
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Bologna, Italy
Dear guest, thank you very much for your enquiry. Please note that there are always taxis and private cars available at any time. Warm regards, Starhotels Excelsior.
Blevdeb asked a question Oct 2019
Highland, Indiana15 contributions4 helpful votes
Is hotel in a ztl zone or can we pull up in front to drop off our luggage? Grazie
Answer from Catia
Emilia-Romagna, Italy4 contributions
Hello Blevdeb, for our dinner at the hotel restaurant, we parked in the private hotel parking. Just on the right side of the hotel entrance. In any case, it's better to ask to the hotel reception in advance.
Blevdeb asked a question Sept 2019
Highland, Indiana15 contributions4 helpful votes
We have an early flight out on a Tuesday morning. Would the hotel assist in arranging for a 5am pick up?
Answer from Gerry141047
Dublin, Ireland38 contributions37 helpful votes
The hotel is across the road from the Central Train Station, from which a shuttle bus leaves approx. every 10 minutes. The hotel can give you the timetable; or of course, if you prefer, they will call a taxi for you. They're v. good about that.G
Camelia I asked a question Jun 2019
Bucharest, Romania77 contributions37 helpful votes
Hi, I would like to know if the safety deposit box in the rooms is big enough for an iPad Thanks!
Answer from Marco Grassi
San Lorenzo al Mare, Italy29 contributions81 helpful votes
I put inside an iPad mini. I think also the regular one fits
Bologna, Italy
Dear Bas T, breakfast is from 7am - if you leave early we can arrange a breakfast box (yogurt, fruit, orange juice, croissant, jam & melba toast). Please let us know if you need further assistance. Looking forward to welcoming you soon. Kind regards, Valentina
cupcake614 wrote a tip 16 Jun
Los Angeles, CA5 contributions1 helpful vote
5.0 of 5 bubbles
"Walk in instead of booking online!"
Read full review
brufig wrote a tip Apr 2024
Lisbon, Portugal53 contributions43 helpful votes
5.0 of 5 bubbles
"Get a sandwich from Mortadella Lab. It’s a whole in the wall but they have the greatest sandwiches."
Read full review
גבי wrote a tip Mar 2024
Rishon Lezion, Israel1 contribution
1.0 of 5 bubbles
"Check the minibar, ask them to empty it at the beginning. All other snacks on table are not complementary so check before use, its a trap."
Read full review
OCD American 🇺🇸 wrote a tip Nov 2023
United States136 contributions3 helpful votes
2.0 of 5 bubbles
"Not Tourist-Friendly. Bland conference-salon hotel. Not service-oriented. Eat breakfast at the marketplace around the corner."
Read full review
Frangipani12 wrote a tip Nov 2023
Grimaud, France2,052 contributions229 helpful votes
1.0 of 5 bubbles
"Avoid staying here if you have a pet!"
Read full review
Not the right property for you?
There are more places to choose from in the Bologna area.
PRICE RANGE
£96 - £177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
starhotels excelsior hotel bologna, starhotels hotel bologna
LOCATION
ItalyEmilia-RomagnaProvince of BolognaBolognaPorto
NUMBER OF ROOMS
193
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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STARHOTELS EXCELSIOR - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Starhotels Excelsior
Which popular attractions are close to Starhotels Excelsior?
Nearby attractions include Adventure Rooms Bologna (0.2 miles), I Famosi Tortellini della Nonna (0.2 miles), and Porta Galliera (0.1 miles).
What are some of the property amenities at Starhotels Excelsior?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Starhotels Excelsior?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Starhotels Excelsior?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Starhotels Excelsior?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Starhotels Excelsior?
Conveniently located restaurants include Mortadella Shop, Il Panino, and Yuzuya La Cucina Giapponese e di Casa.
Are there opportunities to exercise at Starhotels Excelsior?
Yes, guests have access to a fitness centre during their stay.
Is Starhotels Excelsior located near the city centre?
Yes, it is 0.8 miles away from the centre of Bologna.
Are any cleaning services offered at Starhotels Excelsior?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Starhotels Excelsior?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Starhotels Excelsior offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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