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Novotel Genova City

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#32 of 88 Hotels in Genoa
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Novotel Genova City
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1,982 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Semarang
Reviewed 4 weeks ago

old novotel hotel with old style ooms... also not a good location for holiday and far away from interesting place, better choose another hotel. friendly reception for check in and check out and helpful.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alexander8800
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, Thank you for your comments regarding the behaviour of front office staff, it was a pleasure having received them. In the spirit of our hotel objectives, which make initiative and quality of the service a priority, you have confirmed that we have chosen the right path. I am very sorry to read your disappointment about the location of...

Penticton
Reviewed 30 November 2016

We checked in on Oct 23, 2016. We were going on a cruise. On the hotel website indicate it is walking distance to the cruise terminal therefore we would like to scouting the route for next day. When we asked the front desk staff, she point out as ferry terminal which is in walking distance but we found out it...

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Helpful?
Thank Hedy C
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, first of all thank you for taking the time to inform us about your experience following your stay at our Hotel. I am deeply sorry that the standards of service fell short of your expectations and I ask you to accept my most sincere apologies. Let me apologize especially for the unpleasant situation you had to face about...

Vancouver, Canada
Reviewed 13 November 2016

Quiet room, good value, good restaurant. Check in was efficient, bed and pillows were comfortable. Room was larger than normal. Wifi worked great. Bathroom was a bit dated. Parking garage was convenient.

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Helpful?
Thank scottfA3681JG
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, first of all thank you for taking the time to inform us about your experience following your stay at our Hotel. My team and I are really grateful for your kind feedback, which encourage us to keep up our efforts, ensuring the service we provide meets your expectations. Looking forward to welcoming you again. Yours sincerely, Cristiana CRIPPA...

Bergamo, Italy
Reviewed 2 November 2016 via mobile

We stayed only one night thanks to God. We spent 45 minutes at the "check in" to have the room for a long queue. The morning there was no space for breakfast so they decided to serve the meal in a conference room where it was impossible to have cold drinks, chair for children and spoons. If the hotel and...

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Helpful?
2Thank MarioBG
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, firstly I would like to thank you for taking the time to inform us about your experience following your stay at our Hotel. I am deeply sorry that the standards of service fell short of your expectations and I ask you to accept my most sincere apologies. We are ready to welcoming you again upon your next stay,...

Marseille, France
Reviewed 2 November 2016 via mobile

I have previously stayed at this hotel. This time it was just a one night stay. The hotel was very full this time and as a result wait times for checking in and checking out, breakfast and the elevators was very long. I had done the online check-in but I still had to wait quite a while to be served...

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Helpful?
Thank Al M
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience this time did not meet your expectations; please allow me to express my sincerest apologies. At Novotel as you may know, we strive to provide a superior service experience for every customer; therefore your feedback...

Reviewed 1 November 2016

The hotel has its own garage for parking what is necessary in this area. The room was big enough with a great view over the sea. We booked a late checkout which was very comfortable for us. There is a great breakfast where we could find everything we wanted.

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Helpful?
Thank Daniel B
Haifa, Israel
Reviewed 31 October 2016

i was 7 nights (business trip). it is not my first time at this hotel, but this one was bad. Even WI FI is difficult. it is not my first time there, but this time was very poor. Hotel was very packed and the service was poor.

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Helpful?
Thank hanoch1958
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, firstly I would like to thank you for taking the time to inform us about your experience following your stay at our Hotel. I am deeply sorry that the standards of service fell short of your expectations and I ask you to accept my most sincere apologies. We are ready to welcoming you again upon your next stay,...

Leuven
Reviewed 22 October 2016 via mobile

Location of hotel in between 2 very busy streets. Parked car in hotel garage.. very convenient. Very efficient reception staff - very good level of English language Room. .... some refurbishment needed... view determined by busy location and not really nice. Dinner - food for sure not in line of Novotel and Italian standard ... very expensive. .. waiters very...

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Helpful?
Thank Hans T
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, Thank you for your comments, it was a pleasure having received them. Your satisfaction is our best compensation. It encourages us to pursue our efforts and makes us proud to have welcomed you. Regarding your comment on the restaurant and staff attitude of breakfast I am deeply sorry that the standards of service fell short of your expectations...

Durres, Albania
Reviewed 18 October 2016

I have use this hotel from 8 years with my family ,every year older but look ok as no any renovation is done during this period . But the big problem is service in restaurant during the dinner. Very expensive restaurant as in one 5 star luxury hotel , 5 piece of bruschetta's cost 16euro and no one from them...

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Helpful?
Thank Edmond68
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, firstly I would like to thank you for taking the time to inform us about your experience following your stay at our Hotel. I am deeply sorry that the standards of service in trhe restaurant fell short of your expectations and I ask you to accept my most sincere apologies. If I knew while you were here I...

Amsterdam, The Netherlands
Reviewed 13 October 2016

Intro Started our Italy trip at the NH hotel in Malpensa Airport and went to Genua the next day. First impression In comparison with the previous NH hotel, this hotel was very disappointing. Looks old and outdated. Smelly room. Elevator of the garage didn't work. Registration Also with the registration some disappointments, especially checking in took a lot of time....

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Helpful?
Thank MP641
Direzione T, General Manager at Novotel Genova City, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Genova City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Novotel Genova Ovest is a modern 4 star hotel with 223 rooms. Strategically located within 700 m from the Harbour cruise terminal, close to the centre of Genoa, 1.5 Km from the famous Aquarium, 6 km from the airport and 3 km from the Exhibition Centre. Ideal for business or leisure trips, it features a convention centre with 7 meeting rooms (180 guests), business corner, WiFi, family rooms for 2 adults and 2 children, NovotelCafe restaurant (open 24 hours), a bar, outdoor pool and garage parking. ... more   less 

Additional Information about Novotel Genova City

Address: Via Antonio Cantore 8C, 16149, Genoa, Italy
Region: Italy > Liguria > Italian Riviera > Genoa
Price Range: £65 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Genova City 4*
Number of rooms: 223
Reservation Options:
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Also Known As:
Novotel Genova Ovest Hotel Genoa
Novotel Hotel Genoa
Novotel Hotel Genova Ovest
Novotel Genoa
Genoa Novotel
Hotel Style:
#6 Green Hotel in Genoa
#15 Luxury Hotel in Genoa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Genova City staff and other travellers.
12 questions
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Questions? Get answers from Novotel Genova City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In theory there are no bad rooms but I would guess the higher up you are, the better.”
 of 5 bubbles Fredo80, 21 Jul 2016 | Read review
“Sea facing rooms have good view but overall rooms are cozy.”
 of 5 bubbles ac0rntravels, 22 Jun 2016 | Read review
“Reserve secure car parking in advance.....Important in Genova.”
 of 5 bubbles Geoffrey83Var, 17 Feb 2016 | Read review
“Try to choose a room with a view of the port.”
 of 5 bubbles AliBagha, 29 Jan 2016 | Read review
“High rooms may get a better view of the port (over the top of the busy intersection)”
 of 5 bubbles jonb206, 28 Oct 2015 | Read review
5 of 5
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