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The Westin Excelsior Florence

Booking.comUS$648*
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#22 of 421 Hotels in Florence
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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The Westin Excelsior Florence
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1,523 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior Florence
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Showing 1,227: English reviews
Hong Kong, China
Reviewed 3 May 2014 via mobile

Stayed here for 3 nights. We did not get a room with the river view as we were told the hotel was very busy. The check in staff gave us a very nice and quiet room on the 4 th floor. We were very happy with it as it was indeed very quiet. The beds in the room are indeed...

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Helpful?
Thank mosto
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mosto, we thank you for your words, which we have shared especially with the breakfast staff, and our morning chef was very proud to have satisfied your morning habits! Yes, the Gym is practically new and definitely under utilized; we have even tried to propose personal trainer free lessons, but Florence's attractions are still winning over the desire to...

New York
Reviewed 1 May 2014

Recently stayed at the Westin Excelsior Florence. Staff was friendly and helpful and the property was beautiful. I had a junior suite (non river facing but city view was still nice) - room was clean and spacious with great bathroom. Felt classic and charming, not old and worn vibe which you can get sometimes from non modern style rooms. Only...

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Thank nnnar
Boston, Massachusetts
Reviewed 30 April 2014 via mobile

It has taken me a little time but I wanted to write and send a big THANK YOU for an incredible stay at the Westin in Florence last summer. Great location, incredible room with a killer view, and fantastic staff. Specifically, I would like to call out Emanuelle who is a bellhop there. Emanuelle went way above and beyond the...

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1Thank AhMereD
Manila, Philippines
Reviewed 28 April 2014

We have heard many nice things about the Excelsior but we weren't prepared for the real thing, the hotel is one of the oldest in the city and apparently used to belong to Napoleon's sister, and was at one point even the headquarters for the Nazis in Italy. The checkered yet colorful past of the hotel made it even more...

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Helpful?
Thank Momtraveller1028
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Momtraveller1028, Thank you very much for having shared your feedback with us! We are truly happy to read your superlative and detailed comments concerning your recent and "magical" stay at the Westin Excelsior Florence! It is a pleasure to learn that you enjoyed our property and its long history, the amazing view of the Arno from our accommodations and...

Raleigh, North Carolina
Reviewed 28 April 2014

Stayed here 2 weeks ago for 2 nights. 800 year old hotel that is beautiful and very well located. Compliments to Dara at check in. She was wonderful and the attention she gave us was beyond her job description. We will be back!

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Helpful?
Thank IraW_11
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear IraW_11, Thank you for your wonderful review! Exceeding our guests’ expectations and “going beyond” is our main goal and we are so pleased we have accomplished it with you. We are truly proud of our Team and we are going to share your feedback with all the staff, especially with Daria, who will surely appreciate your wonderful recognition. We...

Sydney, Australia
Reviewed 24 April 2014

The excelsior is a conveniently located hotel in the heart of florence. It's a beautiful old building built around a central courtyard (which many rooms face onto) with the charm of yesteryear. Great rooftop bar (didn't try the restaurant), nice rooms and great location - couldn't ask for more. Only small com is that you can't get an iron in...

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Helpful?
Thank Dan M
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Dan M, Thank you for sharing your feedback with Tripadvisor community! It is so wonderful to know that you had an amazing visit and that you enjoyed our hotel and the location of our property. As you know, we are not allowed to provide our Guests with irons in the rooms for security reasons, however we provide in alternative...

Rochester Hills, Michigan
Reviewed 23 April 2014

This hotel is breathtaking and the staff is amazing. We had a great time in this city and the concierge booked our dinners each night and the best restaurants in town. The room was spacious and we had a great nights sleep. This is definitely the place to go when you want to spoil yourself

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Helpful?
Thank jamuna k
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Jamuna K, Thank you for taking the time to post your kind review! It is wonderful to learn that you enjoyed your stay with and we particularly appreciated the remarks about the room and the staff being delightful and helpful. Moreover, we are also very pleased that you have appreciated the comfort of our signature Heavenly beds. We all...

Scotch Plains, New Jersey, United States
Reviewed 22 April 2014

Felt like we were staying in someone's castle and we were - heard it was Napolean's sister's! Beautiful property, great rooftop bar with view of city; easy to find near the water. short walk to all of Florence.

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Thank Sherri L
Alberta, Canada
Reviewed 21 April 2014

The Westin Excelsior has beautiful rooms and is located on the Arno River. When booking, request a room overlooking the Arno. The staff are very polite, helpful, welcoming and professional. If your budget has a very high ceiling, then spoil yourself at this hotel. The hotel is located a pleasant 15 to 20 minutes to Florence's main tourist sites.

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Thank wbsAlberta
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear wbsCalgary, Thank you for having shared this wonderful review with us! We are so happy to learn that you appreciated the location of the Westin Excelsior and the beauty of our Arno rooms. In addition to this, please let us thank you especially for letting us know how impressed you were with the service, attitude and helpfulness received during...

Los Angeles, California
Reviewed 18 April 2014

We stayed at the Westin excelsior Florence for 5 nites and were amazed at the hospitality of this hotel. Starting from the doorman, concierge to the reception, everyone was so helpful and polite. Francesca from reception was particularly very helpful in changing our room. They even gave us a complimentary cake and champagne for my sis in laws birthday, which...

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Helpful?
Thank Christine S
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Christine S, Thank you very much for your comments! It is so wonderful to know that you enjoyed your visit and that Francesca made you feel welcome and special. We are fortunate to have her on our team and please rest assured we will share your wonderful comments with her. Thank you again for your recognition and we would...

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14/05/2017 15/05/2017
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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: £321 - £1,440 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#19 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
23 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view if you like - but the city rooftop views are also nice”
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room Bath
GoThere88, 26 Apr 2017 | Read review
“Walk towards the Florence Cathedral in the morning or take the tour in the morning if you are far from the location. It gets crowded soon.”
BailameamorZ, 25 Apr 2017 | Read review
“Get a room on the river, the view is wonderful”
Gordy75, 23 Apr 2017 | Read review
“The river view is best”
peternL7513FU, 16 Apr 2017 | Read review
“view of the river, but keep the windows closed because of insects”
  • View of our room
PaulistanaCA, 31 Mar 2017 | Read review
5 of 5
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US$648* /night
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TripAdvisorUS$648
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Prices are for 1 room, 2 adults
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