25hours Hotel Florence Piazza San Paolino
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25hours Hotel Florence Piazza San Paolino

Traveller (613)
Hell room
Room & Suite (62)
Restaurant
Dining (32)
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Fully refundable before Fri, 31 May
£321
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£304
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About

4.5
#83 of 421 hotels in Florence
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
25hours Hotel Piazza San Paolino is situated in the Santa Maria Novella district in the heart of Florence. The design of the hotel, conceived by interior designer Paola Navone and her team, is eclectically inspired by Dante’s Divine Comedy and is full of allusions to this work: scenes from heaven and hell are playfully alternated and guide you through the virtues and vices of Dante’s world. San Paolino restaurant is the lively center of the historic palazzo. A lush courtyard garden, a traditional Negroni bar and an Alimentari for groceries, snacks or an aperitivo complete the culinary offering. Inhouse Cinema Paradiso film lounge shows curated movies on regular base.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Sauna
Restaurant
Breakfast buffet
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Walk-in shower
Complimentary toiletries
Room service
Safe
Telephone
Bottled water
Clothes rack
Private bathrooms
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
4.0 of 5 stars
HOTEL STYLE
Business
Quaint
Languages Spoken
English, Italian

Location

Piazza di San Paolino 1, 50123, Florence Italy
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Peretola Airport
Gal Galilei Airport
43.2 mi
See all flights
Alamanni-Stazione Santa Maria Novella
7 minFlorence Tramway Network
277Reviews4Q+A26Room tips

Reviews
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Traveller rating
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Detailed Reviews
kaizerchief wrote a review Dec 2022
Melbourne, Australia109 contributions33 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Highly recommend this hotel. These Italians certainly have taste - the styling is chic and we really loved it. Great restaurant downstairs too and really friendly staff. A pleasant stay at a hotel will certainly boost your experience in Florence and I’m so glad we did it at this establishment.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 29 Dec 2022
Ciao, The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services. We are looking forward to your next visit. Best Nicola Masini Front Office Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2429AKM wrote a review Mar 2022
London, United Kingdom45 contributions23 helpful votes
5.0 of 5 bubbles
We had a very comfortable stay here for four nights - we stayed in a ‘heaven’ room, which was relaxing and felt very fresh. Service at the front desk and also at the bar and the hotel restaurant was consistently excellent. The location is fantastic and only about 10-15 mins walk max from the main attractions. Only 5 mins walk from the tram stop when travelling from Florence airport (it took us less than 30 mins all in from collecting luggage at the airport to the hotel reception, via public transport).
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 9 Apr 2022
The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services. We are looking forward to your next visit. Best Nicola Masini Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
moore_rachel wrote a review Sept 2022
leicester21 contributions18 helpful votes
5.0 of 5 bubbles
Just got back from a four night stay at 25 hours hotel in Florence. The location is excellent, only few minutes walk from all the main sights such as Santa Maria Novella, the Cathedral and Uffizi...The hotel staff were very attentive, pleasant and efficient with nothing too much trouble. Check- in was very quick, our room was a heaven themed room with very comfortable big bed, the shower room was spacious with a fixed shower head and a separate movable shower head , lovely hot powerful shower just what was needed after long days walking around Florence. Even though the hotel was very central it was very quiet at night, we had a small balcony area. The outside bar area was lovely as was the restaurant area and food. The hotel was very clean, staff were very hardworking, we had maid service each day. In summary I would definitely recommend this hotel, great location, great staff, quirky themed hotel with a very relaxed vibe. Would definitely visit again.
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 20 Sept 2022
Dear Rachel, It is so pleasant to read such a positive feedback like yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team. We all look forward to welcoming you back soon. Best, Nicola Masini Front Office Manager
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Report response as inappropriate
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Shaun D wrote a review Nov 2021
Prague, Czech Republic19 contributions33 helpful votes
3.0 of 5 bubbles
Overall, there’s definitely some pluses and minuses for the 25hour:

+
The rooms are beautiful, I stayed in a heaven room and the layout is very well thought out. All the light and plumbing fixtures are easy to work out.
The housekeeping service was always great and early (around 11am).
Having the mini bar included and refreshed daily is a great perk.
Being able to chromecast from your device to the TV is also a plus
Very nice cocktails in the Companion Bar

-
There’s a small grocery store attached to the hotel and the staff don’t know how to post a charge to your room which is annoying.
In the compendium, it is stated that room service can be ordered however this is not true according to the front desk which is especially odd in vivid times.
The restaurant staff are quite officious, I tried to come for Sunday lunch as a solo guest without a reservation and with many empty seats I was told that no seats were available.
During the last night of my stay, the fire alarm went off at 22:50 on my floor so together with two other guests we ran downstairs to the front desk to be told that the fire alarm was faulty (that’s reassuring). They offered me a drink at the bar in my pajamas.
During my check out, there were 60 euros of charges of F&B that were incorrect and Ahmed said it was room service (that doesn’t exist) which was very strange so I left asking them to sort it out as I dispute these charges. No back up receipts were produced.
The room doors are difficult to open even with a key.

Good luck with the opening. I get the feeling that it is a restaurant with rooms and operates as such
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Date of stay: November 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 7 Dec 2021
Dear XFoodieX, I thank you for your positive feedback detailing your overall enjoyable stay at 25hours Hotel Sanpaolino. I am sorry however to hear that the Restaurant was not to your full satisfaction. Kindly allow me to mention that we have aligned our offering to other hotels in the area. Nevertheless please rest assured that I have taken note of your comments and will review these with the Supervisor. I am glad to see that the rest of your experience was satisfactory and I look forward to welcoming you back soon. Best regards Nicola Masini Front Office Manager
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Report response as inappropriate
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Kennynwf wrote a review Sept 2022
Singapore, Singapore163 contributions25 helpful votes
5.0 of 5 bubbles
Location
The hotel is only a 10 mins walk from the Firenze Santa Maria Novella train station and 5 mins walk from the Arno river. With such a central location, you will find plenty of retail and dining options nearby.

Service
The staffs were very friendly and helpful. You can even ask them to help book a taxi to the airport at a flat fee.

Room
There were two room types (inferno and paradiso) and we chose the medium paradiso with balcony as we prefer to sleep in a more calm environment. Room was very spacious with a balcony that has pool view. The bed was very plush and the comfy. There was a complimentary mini bar with chilled drinks but our room did not have a mini kettle or coffee/tea.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 28 Sept 2022
Dear Kenny, It is so pleasant to read such a positive feedback like yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team. We all look forward to welcoming you back soon. Best, Nicola Masini Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clochette15 wrote a review Apr 2023
Switzerland174 contributions94 helpful votes
+1
4.0 of 5 bubbles
Why we booked at this hotel :
The location : 10min on foot from train station, close to every attraction
The room : large rooms, as I need to do my morning yoga
The beds : we need twin beds ; it was organized only on arrival, but it was already requested at booking
The restaurant : menu with suitable options for children; if there is room service it’s even better
The Accor membership : I want to get my gold status back this year
This hotel was not my first choice. But the one I would have preferred was already fully booked.

We booked an extra large room - paradiso style - on the second floor. This room comes with an electric kettle. The overall impression is too much deco and style and not enough comfort.
From worst to best :
The bathroom glass door : nice for deco, but a lot of light coming at night from the bathroom windows and so from the lights of the restaurant down in the patio.
The coffee « system » : you receive a small bag of coffee, one single paper filter, a jug with a special form adapted to the filter ; the second day I asked a second paper filter and then I gave up ; « next time » I would take my own coffee and paper filters.
The « free minibar » : 2 small bottles of water + 1 soda + 2 beers + 1 small packet of snacks + 2 Kinder chocolate bars, but there is no refill ; this is more like « welcome drinks and snacks ».
The small food shop : prices are ridiculously high, 5 euro for a slice of cake.
No slippers provided, the floor is cold, so take your own.
Eating in the room : a small choice of dishes you can order from the restaurant for take away; they don’t do delivery to your room.
The bed and bedding : confortable, I slept very well with earplugs, but my teen not (without earplugs) ; even if the hotel is located in a quiet area, you can hear people shouting at night in the streets.
The entrance area of our room ; a lot of space to store clothes and suitcases and long desk to write, draw, eat,…
The restaurant : nice deco, nice food, fair prices and friendly staff.
The staff at reception desk : welcoming and attentive to their customers needs.
The lobby : nice chilling place where you can order drinks, re-organise your bags, work on you computer, read a book or just chill.

Basic rule : never forget to lock your room from inside before going to bed and to store your valuables in a safe place. You do that at home, so do it when travelling.
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Date of stay: April 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 26 Apr 2023
Dear Guest, Thank you for taking your time to review us. We take on all feedback and we will of course pass your comments onto the relevant departments. Kind regards Nicola Masini Rooms Operations Manager
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Report response as inappropriate
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Jack0 wrote a review Aug 2022
Dubai, United Arab Emirates3 contributions
3.0 of 5 bubbles
We stayed for 3 nights, upon check in we had booked a ground floor Hell room, which seemed really funky and cool but we were told this was not available now and had to move to a 3rd floor heaven room. staff were good in dealing but still, don't advertise rooms if they are not available. our new room was big, overlooked the courtyard but the soundproof was excellent and really quiet. beds were comfy and showers were really nice. just what is needed for a city stay that is close to everything.

The one sour thing was the minibar and the coffee / water. These were not replaced during our entire stay. the free minibar is good, a small selection of drinks but this needs to be done every day of our stay. I have never ever stayed in a hotel that does not replenish these items daily. so in the morning day two and three we could not even have coffee in our room. We paid for 3 nights so should have the same selection each and every day that we stayed. (the same as a person who booked one night) I phoned down for some sparkling water and then had a bottle of still water delivered. There is a small supermarket 3 mins away so we decided to get our own water and stuff from there and take it back each day. not great when you have paid a premium price for a room.

the hotel is super funky, and looks cool however we went to have a cocktail late one night in the bar, but unfortunately it smelt of a weird damp smell and was really off-putting so we didn't stay. not sure if this is a common thing or just that night.

All in all, a nice stay, best thing was location just sort out the coffee daily and minibar and we would come back.
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Date of stay: August 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 11 Aug 2022
Dear Guest, I thank you for your positive feedback detailing your overall enjoyable stay at 25hours Hotel Sanpaolino. I am sorry however to hear that the Minibar was not to your full satisfaction. Kindly allow me to mention that we go over the offering to other hotels in the area giving the minibar for free the first day. Nevertheless please rest assured that I have taken note of your comments and will review these with the managing. I am glad to see that the rest of your experience was satisfactory and I look forward to welcoming you back soon. Best regards Nicola Masini Front Office Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andrewlistak wrote a review Aug 2022
Edinburgh, United Kingdom79 contributions81 helpful votes
+1
5.0 of 5 bubbles
As the title states this hotel was an accident for us but a very nice accident. My wife and I were originally scheduled to stay in another hotel and were rebooked here after the previous hotel’s air conditioning failed. What an pleasant surprise. From the front door to the rooms this hotel and it’s staff were a joy. The entryway, front desk, restaurant and bar sit in a large glass covered atrium with vaulted ceilings giving it an air of a Victorian hotel and the decor is light and welcoming with a touch of whimsy. We stayed in one of the Hell Rooms and couldn’t be happier. Full disclosure this is a trendy hotel. My wife and I are not trendy people at our age but we thoroughly enjoyed it and felt welcomed. Lastly, and this is a small thing, this hotel might be tough for new couples/platonic friends since the toilet area and shower are right off the sleeping area and enclosed by glass doors. Lastly, we enjoyed it so much we will be recommending this hotel to our family and friends for a wedding this autumn.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Air conditioning is fantastic and this is a superb location just on the margins of the crazy...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 9 Aug 2022
The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services. We are looking forward to your next visit. Best Nicola Masini Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hila G wrote a review Oct 2022
Melbourne, Australia74 contributions4 helpful votes
4.0 of 5 bubbles
The location of the hotel was great, only a 7 minute walk from the main train station which avoided the need to catch a taxi.

When we arrived our first impression was that the design was quite funky and quirky which we liked.

The room was quite nice, although as we visited during a heat wave the lack of air conditioning made it a little uncomfortable.

The complimentary mini bar was a welcome touch to our stay.

The breakfast offering was okay with very limited choices and some of the food was not fresh and service was a little slow as it was quite busy when we visited.

The staff were friendly at reception, however the staff members in the cafe were not and after messing up my order tried to charge me and were argumentative when I disputed the additional charge.

Overall it was a nice place to stay for our short visit to Florence.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 12 Oct 2022
Dear Hilag, It is so pleasant to read such a positive feedback like yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team. We all look forward to welcoming you back soon. Best, Nicola Masini Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ou Yang J wrote a review Oct 2021
Toronto, Canada12 contributions
+1
5.0 of 5 bubbles
The location is central about 8 mins walk from Firenze S.M Novella station and convenient with some of the high google rating restaurants around.

The decor is quirky and creative; we have asked to stay in the Paradiso/Paradise style and it was heavenly literally with blue and baby blue themed colours.

I think it’s rare that the hotel has its own parking as well as bar/restaurant/cafe within the hotel being so central. We asked for late check out if it didn’t s available and we checked out at 2:00 pm which is amazing! The hotel feels grand without being too pretentious and breakfast is amazing so is the service. I would definitely recommend staying here!
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicola Masini, Servizi per gli ospiti/front office at 25hours Hotel Florence Piazza San Paolino
Responded 1 Nov 2021
Hi Punkystereo, The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at 25hours Hotel Sanpaolino Firenze. Your words have served as an encouragement to keep on providing such high standard of services. We are looking forward to your next visit. Best Nicola Masini Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nbhartist84 asked a question May 2023
San Ramon, California13 contributions10 helpful votes
Please advise, what is the best way to arrive. at your hotel. We will be coming from the train station.
Answer from Mary
Rupperswil, Switzerland256 contributions75 helpful votes
Oh it's an easy walk to the hotel and the best is, you will already see lots of wonderful places... Enjoy your stay it is a great place - we loved it.
Answer from Jonathan Z
3 contributions
Proximo ao hotel.
Richard D wrote a tip Jan 2024
Sydney, Australia5 contributions2 helpful votes
3.0 of 5 bubbles
"Check in gets really busy at key times so be prepared to be patient. "
Read full review
Sarah X wrote a tip Nov 2023
28 contributions1 helpful vote
5.0 of 5 bubbles
"Just enjoy being here don’t miss the place"
Read full review
Victoria J wrote a tip Oct 2023
New York City, New York91 contributions22 helpful votes
5.0 of 5 bubbles
"Very walkable area with lots of places to shop, eat and see"
Read full review
Virginia K wrote a tip Oct 2023
Edinburgh, United Kingdom485 contributions167 helpful votes
5.0 of 5 bubbles
"Car park on site under hotel."
Read full review
hass wrote a tip Sept 2023
Glasgow, United Kingdom10 contributions
2.0 of 5 bubbles
"best not to stay here"
Read full review
Not the right property for you?
There are more places to choose from in the Florence area.
PRICE RANGE
£188 - £374 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
171
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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25HOURS HOTEL FLORENCE PIAZZA SAN PAOLINO - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about 25hours Hotel Florence Piazza San Paolino
Which popular attractions are close to 25hours Hotel Florence Piazza San Paolino?
Nearby attractions include Francesco Lionetti (0.1 miles), Chiesa di San Salvatore in Ognissanti (0.1 miles), and Cappelle Medicee (0.3 miles).
What are some of the property amenities at 25hours Hotel Florence Piazza San Paolino?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at 25hours Hotel Florence Piazza San Paolino?
Top room amenities include a minibar, air conditioning, and a walk-in shower.
What food & drink options are available at 25hours Hotel Florence Piazza San Paolino?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at 25hours Hotel Florence Piazza San Paolino?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to 25hours Hotel Florence Piazza San Paolino?
Conveniently located restaurants include Ristorante Taj Palace, Ristorante Gilò, and Locanda de' Medici.
Are there opportunities to exercise at 25hours Hotel Florence Piazza San Paolino?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is 25hours Hotel Florence Piazza San Paolino located near the city centre?
Yes, it is 0.4 miles away from the centre of Florence.
Are any cleaning services offered at 25hours Hotel Florence Piazza San Paolino?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at 25hours Hotel Florence Piazza San Paolino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at 25hours Hotel Florence Piazza San Paolino?
The staff speaks multiple languages, including English and Italian.
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