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Diplomat Hotel

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Traveller (193)
360
Panoramas (6)
Videos (1)
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About

#85 of 418 hotels in Florence
Location
Cleanliness
Service
Value
Travellers' Choice
Created for your dreams and relax. We are here in Florence to provide for emotions. Our hotel is a mixture of discretion and classical minimalism. We are ready to welcome you in the heart of Florence for a very special Renaissance experience. You will always find here a particularly elegant setting, the best location to match your needs for a business or a leisure trip.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Car hire
Meeting rooms
Baggage storage
Concierge
24-hour check-in
Paid private parking nearby
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, German and 1 more
664Reviews29Q+A45Room tips

Reviews
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vishantiboodram wrote a review Feb 2024
Amsterdam, The Netherlands1 contribution
Very courteous and informative. I would stay here. Centrally located. We had a wonderful stay. Our requirements were fulfilled. Happy to have visited .looking forward to visiting again and would recommend.
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Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Robin M wrote a review Apr 2023
Smyrna, Georgia2 contributions1 helpful vote
Hotel's Favourite
I've stayed in many different places around the Florence area, as my son has moved to Florence to further his studies, but this is BY FAR the best!! Location, quality of accomodation and food, style, it's all fabulous!! Can't wait to stay here again!
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Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 20 Apr 2023
Dear Robin M. Thank you for writing such a nice review of your experience here at C-hotels.Diplomat. We are thrilled to read that you were pleased with the fantastic location of the hotel.Thank you for highlighting the amazing service delivered by our lovely and friendly team. We are looking forward to your return visit. Kind Regards. M. Burgio Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LGS wrote a review Feb 2024
26 contributions4 helpful votes
An overnight stay here for a quick trip around Florence. The hotel is conveniently located right outside the train station. For tourists, this is very ideal. Hence, we just waked roughly 5-10 mins from station to the property. We had a smooth check in with a friendly and accommodating staff. However, I could not say the same once we checked out. The staff, after noticing that we have a handful of luggages to leave behind before our train ride, seems to be not as welcoming as compared when we were yet to stay in the hotel. That's pretty unusual. Quite a busy hotel because tourists and business clients are booking in this property. It is a come and go vibe. Thin walls, hence, can hear the sound from the hallway as well as water splashing either in the upper or lower floor. Reasons why we love though: 1. Spacious and comfortable waiting lobby area 2. Generous offer of free complimentary water, tea and coffee at the lobby 3. Very close to station Rate; 8 out of 10 Will recommend for location
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ArunKJay wrote a review Jan 2024
India80 contributions10 helpful votes
A good hotel to stay right next to train station. Convenient for local tram, bus and train to pisa. Stone throw away from the station and walkable to Florence attractions within 10-30 mins walk. The area around is shady late in the evening. I suppose it’s bcos of the station nearby. But as such the hotel inside is safe and front desk people did help us storing the bags before check-in and after check-out safely. Kudos to their service very helpful in providing information to go around. Rooms and bathrooms are spacious. We stayed in the triple bedroom. Was well maintained, neat and clean. Bathroom needs some maintenance, there are molds/black spots around the tiles in shower area and shows aging. For sure the bathroom was spacious for European standards, for the fact bigger than among the hotels stayed in Italy. Again if you are a tourist for day or 2 in Florence and want to avoid carrying big bags between hotel and station during your trip prefer this hotel.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Right next to station, stone throw away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 3 weeks ago
Dear Arunkjay, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We thank you also for your suggests, this help us to improve our services Thank you for choosing to stay at C-hotels Diplomat and we look forward to welcoming you back soon. Kind Regards. M. Burgio Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kamber M wrote a review Jan 2024
Santiago, Chile9 contributions7 helpful votes
Pre-paid for a reservation a while back and got a message today from hotel that payment didn't work and would have to re-verify through a new link. It had my correct reservation details but thankfully, google marked it as a phishing attempt.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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VEER A wrote a review Jan 2024
1 contribution3 helpful votes
My bags were stolen from the hotel lobby consisting of extremely IMPORTANT documents and valuables. Not only was it done from the premises of the hotel by people THAT WERE IN THE HOTEL, since before I checked-in, making one think its an inside job, but they also refused to take responsibility for their lapse in security. This poor handling of theft, sketchy footage, complacent security, and the Italian Police's general laziness and disinterest in actually doing their job means that I must recommend one to stay away from the Diplomat Hotel.
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Date of stay: January 2024
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Chong Liang L wrote a review Jan 2024
2 contributions1 helpful vote
If it wasn't for the mosquito problem, I would give it 5 stars for the overall stay experience! There was at least 8 mosquitoes on the ceiling waiting for us to sleep and attack us. I have already given feedback to management team. So hope future stayers can enjoy 100%!
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Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Fendy S wrote a review Jan 2024
Jakarta, Indonesia99 contributions42 helpful votes
The hotel is conveniently located near to everywhere, it is next to the main station, close to attractions, and eating place. It is also located next to a famous steak house. The room is good in size, clean with complete amenities. Bed is comfortable, during winter the room is warm. Bathroom is good, both cold and hot water runs perfectly. Staffs warmly welcome us and went extra miles to ensure the comfort of each guest, especially the lady who checked us in at room 555, Martina, Steffano and Liana. They also have a snack corner in the lobby and water refill sfation. Additionally, the personal touch for the guest is reallh a big plus. Overall, it is really a good hotel and trully recommended for leisure and business. The lobby also nice and comfort.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 3 weeks ago
Dearguest, thank you very much for your feedback. We are delighted to hear that you had an excellent stay! We look forward to welcome you back very soon! Kind regards, M. Burgio Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lynzhang32 wrote a review Dec 2023
South Island, New Zealand1 contribution
The room is clean, close to the train station, nice staff. Enough furnitures in the room and bath room. Great location. Highly recommended. Wifi speed is good. We even got a small bag of pasta as a gift.
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Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 3 weeks ago
Dearguest, thank you very much for your feedback. We are delighted to hear that you had an excellent stay! We look forward to welcome you back very soon! Kind regards, M. Burgio Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brandon G wrote a review Dec 2023
1 contribution
+1
I would stay away from this hotel and other c-hotel options even if it may be a cheaper option. It’s in a bad area right next to the train station so you won’t get any sleep before 12 to after 4am due to the trams, cars, and loud yelling out the window since everyone congregates at the station. I convinced them to give us a different room which they did but it’s still super loud outside. They also gave me a free drink voucher which was nice but the bar tender never came in the five days we stayed. Don’t cheap out on your hotels. We got this mainly because it had advertised a/c. BUT, in the winter months they don’t even turn it on, so they are FALSELY advertising it. So then you have to open the window and it’s even louder. Or you get flooded with mosquitos. And it’s still HOT in the rooms. SO IF YOU ARE PAYING FOR AC IN THE WINTER/FALL/SPRING YOU WONT HAVE IT AND IT WILL STILL BE EXTREMELY HOT, or open the windows and be flooded with mosquitos biting you or flying in your ear all night. There are blood splots all over the room from where people, or us, have killed them. The pillows gave me pounding headaches every night cause they are super tall firm pillows, on top of that there are reviews of the bell boys and people breaking into your rooms. This hotel is a complete gimmick. The lobby is nice then the rest of it they just did not decide to renovate. The hallways were just totally neglected. Our shower head was broken and made a very loud screeching noise. One of the lamps in the room didn’t work so they just left it unplugged. One of the toilet flush buttons did not work. The list goes on. There is no sound proofing and it’s quite loud most of the night in the halls and adjacent rooms.
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Date of stay: December 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Compagnia Alberghiera, Direttore generale at Diplomat Hotel
Responded 6 Jan 2024
Dear customer, we are very sorry that we were unable to meet your expectations, but we would have been very pleased to receive these reports during your stay, so we could have done everything possible to rectify our mistakes and make your stay in Florence more pleasant. We can only apologise and hope to have you with us again in the future to make it up to you and show you our professionalism. Best regards. M. Burgio Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£85 - £202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diplomat hotel florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
85
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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DIPLOMAT HOTEL - Updated 2024 Reviews (Florence, Italy)

Frequently Asked Questions about Diplomat Hotel
Which popular attractions are close to Diplomat Hotel?
Nearby attractions include Chiesa di San Salvatore in Ognissanti (0.3 miles), Officina Profumo-Farmaceutica di Santa Maria Novella (0.2 miles), and Basilica of Santa Maria Novella (0.3 miles).
What are some of the property amenities at Diplomat Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Diplomat Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Diplomat Hotel?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Diplomat Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Diplomat Hotel?
Conveniently located restaurants include Ristorante Taj Palace, Indian Restaurant Crown of India Florence, and Trattoria Il Giardino.
Is Diplomat Hotel located near the city centre?
Yes, it is 0.7 miles away from the centre of Florence.
Are any cleaning services offered at Diplomat Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Diplomat Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Diplomat Hotel?
Many travellers enjoy visiting Duomo - Cattedrale di Santa Maria del Fiore (0.6 miles), Florence American Cemetery (5.0 miles), and Basilica of Santa Croce (0.9 miles).
Is Diplomat Hotel accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.