We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Diplomat

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Diplomat
Hotel Diplomat
Panoramas (27)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

148 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 43: English reviews
Start your review of Hotel Diplomat
 Click to rate
Gold Coast, Australia
Reviewed 1 week ago

We stayed at this hotel in December 2016. We chose it for its proximity to the Railway Station ,as we travelled by train from Rome to Florence.Pleasantly surprised by the degree of comfort in the room and the superb shower,just peachy in winter.. Walking distance to the Duomo,The Uffizi and Academia galleries,Santa Croce church,Ponte Vecchio,and many fabulous eateries around Piazza...

 Report
Helpful?
Thank drhelenperes
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear customer, we want to thank you for choosing the Hotel Diplomat for your holiday in Florence and for spending your time to write your great review by specifying the various conveniences that you have found staying with us. We are very pleased to have left a good memory of the Hotel and Florence and we hope to soon accommodate...

A TripAdvisor Member
Lausanne, Switzerland
1 review
Reviewed 1 week ago via mobile

Very beautiful style choice, good location. One of the staff working at breakfast, very RUDE and unfriendly. Absolutely no sense of hospitality. Plus very noisy if you are looking to enjoy a peaceful evening or morning. I would choose another place when I come back to Florence.

 Report
Helpful?
Thank A TripAdvisor Member
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear customer, we want to thank you for choosing the Hotel Diplomat for your holiday in Florence and we are very sorry for the impression he had of our room staff. As you can read in all the other reviews it received, normally the courtesy and helpfulness of our staff is widely praised and then we would keep I know...

Narberth, United Kingdom
Reviewed 2 weeks ago

Apparently this hotel has just undergone a refurb and I have to say its first class. Very clean, modern, comfortable. Breakfast is excellent and staff are very helpful and friendly. Really good value for money and I would definately stay there again and recommed.

 Report
Helpful?
Thank posherscouse
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear guest, we want to thank you for choosing the Hotel Diplomat for your holiday in Florence and for spending your time to write your great review by specifying the various conveniences that you have found staying with us. We are very pleased to have left a good memory of the Hotel and Florence and we hope to soon accommodate...

Singapore
Reviewed 17 January 2017

I rate the hotel average as it is not worth the money. The rooms are much smaller and has a limited minibar with no in-room services.Bathroom is also smaller. Two great things - breakfast and location. It is just across the Florence train station (SMN). From this place, moving around the city is quite easy. I recommend this hotel to...

 Report
Helpful?
Thank ShibuBaburaj
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, Thank you for choosing our hotel for your stay in Florence and would like to remind us that your reservation had been made for a small room as shown on the booking site and therefore this is the reason of your complain. With a little extra cost, on request, we would be able to offer a more spacious...

Italy
Reviewed 25 December 2016 via mobile

It is not my first time in Florence, but my first time staying at the Diplomat. Good staff, good location, good breakfast. I would consider a room off main street due to tram. We were ok, but it was Christmas day and calm.

 Report
Helpful?
Thank M C
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Sirs, we thank you for choosing the Hotel Diplomat why your return to Florence and we are pleased to have passed the test and be able to meet your needs. With regard to soundproofing the room, please be assured that despite the calm and festive period, our double glazing are able to guarantee a consistently excellent quality. Hoping to...

Reviewed 23 December 2016

Lovely room, price very accessible, excelent location, staff very polite and educated.. Recomended. Carefull to make your reservesation on hotels.com. Prefer booking.com. Ask about pizza and lucca trip in the hotel and take a lovely day outside firenze.

 Report
Helpful?
Thank Felipe C. P
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Mr. Felipe, we thank you for choosing our hotel for your stay in Florence and for appreciating our services and the convenience of our location. Hoping to be able to accommodate even in the future, we send you our best wishes. Daniele Bardelli - Resident manager

Reviewed 13 December 2016

The hotel is in front of the train&bus station of Santa Maria la Novella, so it is very practical when you arrive, when visiting the historic quartiers of Firenze and if you plan to visit (by bus/train or hiring a car at the station) some other place in la Toscana. The facilities are new, modern and cozy at the same...

Review collected in partnership with Muchoviaje
 Report
Helpful?
1Thank Carla Salas C
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, Thank you for choosing the Hotel Diplomat for your stay in Florence and for having expressed your positive opinion on our structure and our services. Happy to have made you a pleasant stay, we hope to welcome you again in the future. Best regards Daniele Bardelli - Resident Manager

Hounslow, United Kingdom
Reviewed 3 December 2016

Stayed here for two nights, after arriving from Pisa by train, this hotel is right opposite the main Train Station & walking distance of city center area for shops, & local market bargains. Room was nice, clean & adequate for the stay. Took a day pass for hop-on hop-off bus for the city sight seeing trip. The views were great...

 Report
Helpful?
Thank Sunseeker560
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, we thank you very much for your review that will help us to inform the next clients regarding our services. We hope to welcome you back in the next future! Kind regards D. Bardelli - Resident Manager

Reviewed 17 November 2016 via mobile

An unforgettable experience! The staff outstanding and very helpful, the location so close and accessible to the train station, easy access to visit the surrounding areas in a walking distance. Not to worry if you forgot the electric transformer, you'll be able to get it at the plaza, walking distance from the hotel. The breakfasts excellent, a meal that would...

 Report
Helpful?
1Thank Anita L
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, we want to thank from all our staff for the beautiful words dedicated to his stay at the Hotel Diplomat. Your review shows us that we are on track to meet our wishes in reception levels! We hope we can still sleep in your next Florence trip. Best regards D.Bardelli - Resident Manager

Reviewed 17 November 2016 via mobile

What a nice place, the staff all friendly and accommodated, I would come back and recommend to friends! The fact that their location is literally across from the train station makes it so much accessible to move around and visit different places, like The Tower of Pisa, Luca, those were the places we visite this time. Recommend this hotel highly!...

 Report
Helpful?
Thank Anita L
GuestRelatManager, Direttore at Hotel Diplomat, responded to this review

Dear Guest, it was a privilege for us to host you during your stay in Florence. We are very pleased to be able to make it memorable and this is for us a source of pride. Thanks again for your judgment. We are waiting, with pleasure, to his next visit. Best regards D.Bardelli - Resident Manager

248 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (56)
Viewed
Bathroom (7)
Viewed
Room/Suite (17)
Viewed
Dining (3)
Viewed
Hotel & Grounds (4)
Viewed
Family/Play Areas (4)
Viewed
1:35
Videos (1)
Viewed
Other (20)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (183)
Viewed
Amenities (1)
Viewed
Classic Room (25)
Viewed
Classic Twin Room (30)
Viewed
Dining (30)
Viewed
Single Room (23)
Viewed
Small Room With Terrace (32)
Viewed
Superior Room (26)
Viewed
The Hotel (16)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (9)
Viewed
Dining (4)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (1)
Viewed
Bathroom (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Florence hotels
Santa Maria Novella
Hotel Ambasciatori
Hotel Ambasciatori
#204 of 422 in Florence
1,134 reviews
Santa Maria Novella
Hotel Club Florence
Hotel Club Florence
#144 of 422 in Florence
723 reviews
Santa Maria Novella
Aurora Hotel
Aurora Hotel
#147 of 422 in Florence
369 reviews
Show Prices
Show Prices
Show Prices
Santa Maria Novella
Adler Cavalieri
Adler Cavalieri
#76 of 422 in Florence
788 reviews
Santa Maria Novella
Hotel Bella Firenze
Hotel Bella Firenze
#140 of 422 in Florence
93 reviews
Santa Maria Novella
Delle Nazioni Hotel
Delle Nazioni Hotel
#192 of 422 in Florence
1,259 reviews
Show Prices
Show Prices
Show Prices

Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge

Additional Information about Hotel Diplomat

Address: Via Luigi Alamanni 9, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: £65 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Diplomat 4*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity and Agoda so you can book your Hotel Diplomat reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Diplomat Hotel Florence
Hotel Style:
#80 Luxury Hotel in Florence
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Diplomat staff and other travellers.
10 questions
Ask a question
Questions? Get answers from Hotel Diplomat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Drinks and canapés available on the ground floor at night for a very reasonable price.”
 of 5 bubbles drhelenperes, 15 Feb 2017 | Read review
“Rooms at the back of the hotel will be quieter.”
 of 5 bubbles posherscouse, 10 Feb 2017 | Read review
“Deluxe rooms are small, consider booking 2 adjacent rooms for more than 2 persons”
 of 5 bubbles ShibuBaburaj, 16 Jan 2017 | Read review
“My room was facing the main street, looking over to the main station.”
 of 5 bubbles Sunseeker560, 3 Dec 2016 | Read review
“Room above on the the 3rd floor an d up”
 of 5 bubbles jt9992015, 23 Jul 2016 | Read review
5 of 5