We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
05/11/2017 06/11/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Universo

    Piazza di Santa Maria Novella 20, 50123, Florence, Italy
    Lowest prices for your stay
    1 room, 2 adults, 0 children
    Traveller (232)
    Room & Suite (188)
    Dining (24)
    • Excellent19%
    • Very good44%
    • Average19%
    • Poor12%
    • Terrible6%
    Travellers talk about
    Free Internet
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Business Centre
    Laundry Service
    Room Service
    3.0 Star Hotel
    All hotel details
    5 Nov6 Nov
    1 room, 2 adults, 0 children
    • Check booking site for details
      View Deal
    • Check booking site for details
      View Deal
    • Check booking site for details
      View Deal
    View all 26 deals
    Write a Review
    Reviews (547)
    There are newer reviews for Hotel Universo
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    • More languages

    21 - 25 of 221 reviews

    Reviewed 13 January 2017 via mobile

    We booked a 'Superior room with city views', but ended up in a claustrophobic box with no view. After 10 mins we had to leave the room. There was literally nowhere to put our luggage. We explained the problem to Suzanna in reception who kindly...More

    Thank Moschi1
    Reviewed 18 October 2016 via mobile

    We stayed for a few days in this hotel visiting Florence.It's a very clean place in a Plazza near Duomo.You can only have room and breakfast here.Staff it's very nice and caring,rooms are very clean everyday and bathroom also.Still, I guess the rooms needs one...More

    Thank bogdan a
    Reviewed 14 October 2016

    I stayed at this hotel in April (2010) while traveling in Italy with my sister. I had never been to Florence and wanted a close location to the train station. This hotel offered a great rate for a double.Easy to find, right across from Sta....More

    1  Thank NYChichi
    Reviewed 29 September 2016 via mobile

    The room was spacious even though we were 3 people and clean. Breakfast was good and the staff very helpful. The location is great. Its only a few minutes walk from the train station and close to other tour meet up points. There are nice...More

    1  Thank Esra A
    Reviewed 20 September 2016

    Good location near train station and shops as we travelled by train a lot. They served a continential breakfast. Large room with no carpets (hayfever). Wifi, aircon, hairdryer, free toiletries, lift. Quiet room (triple). Friendly staff. Bar Fridge that you have access to but at...More

    1  Thank doreen f
    Rosso 23
    809 reviews
    #142 of 410 hotels in Florence
    Santa Maria Novella Hotel
    1,682 reviews
    #28 of 410 hotels in Florence
    Le Vigne
    3 reviews
    #297 of 410 hotels in Florence
    Grand Hotel Minerva
    2,005 reviews
    #51 of 410 hotels in Florence
    • Top amenities
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Breakfast included
    • Concierge
    • Multilingual Staff
    • Business Centre with Internet Access
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Price range
    • US$78 - US$203 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 42
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Cheap Tickets, Ctrip TA, Hotels.com, Orbitz, Travelocity, Cancelon, TripOnline SA, Hotwire and HotelQuickly so you can book your Hotel Universo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Italy >
    • Tuscany >
    • Province of Florence >
    • Florence >
    • Santa Maria Novella
    • Also Known As
    • Universo Hotel Florence
    Add Photo Photos
    Traveller (232)
    Room & Suite (188)
    Dining (24)
    Hotel & Grounds (173)
    Bathroom (19)
    Business Centre & Event Rooms (1)
    Santa Maria Novella
    Santa Maria Novella train station welcomes the
    majority of the people arriving in Florence, which
    might explain the hectic pace. Commuters and tourists
    come across the constant hustle and bustle of the
    station before exiting, taking a few steps and
    stopping amazed in Piazza di Santa Maria Novella. It
    is impossible not to admire the the square, housing
    one of the most charming basilicas in Florence. The
    Santa Maria Novella Hotel
    1,682 reviews
    .05 miles away
    Grand Hotel Minerva
    2,005 reviews
    .05 miles away
    Rosso 23
    809 reviews
    .03 miles away
    Le Vigne
    3 reviews
    .01 miles away
    Nearby Restaurants
    Shake Cafe
    506 reviews
    .02 miles away
    Vini E Delizie
    102 reviews
    .05 miles away
    Il Panino Santa Maria Novella
    86 reviews
    .03 miles away
    534 reviews
    .04 miles away
    Nearby Attractions
    Church of Santa Maria Novella
    2,612 reviews
    .03 miles away
    Piazza di Santa Maria Novella
    642 reviews
    .04 miles away
    Basilica of Santa Maria Novella
    96 reviews
    .05 miles away
    Museo Novecento
    139 reviews
    .04 miles away
    Ask a question
    Questions & Answers
    Chris G
    18 February 2017|
    AnswerShow all 2 answers
    Response from NYChichi | Reviewed this property |
    Both Front Desk attendants spoke English when we were there. You will find out that it is much more likely than not that Front Desk attendants at every hotel in a major Italian city WILL speak English.
    Annabananna K
    23 January 2017|
    Response from NYChichi | Reviewed this property |
    I could respond yes or no and it really means zero--- The ONLY one that can give you a reliable answer is the Hotel management themselves. Email them.
    6 September 2016|
    AnswerShow all 2 answers
    Response from enrique517 | Reviewed this property |
    No parking as far as I know. Great location facing a plaza and near the train station.
    Room Tips
    "Deluxe room (spacious/private bathroom) is great but I would request one overlooking the square in place of..."
    Read review
    "Ask for rooms with balcony on the upper floors with piazza views."
    Read review
    "As beforehand for a quiet room when you book"
    Read review
    "if you have use this hotel, avoid rooms on inside, Prefer rooms facing front."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing