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Hotel Emma

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Hotel Emma
Hotel Emma
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274 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Reviewed 4 weeks ago via mobile

Very convenient location close to the train station and all major attractions. Great service and breakfast. Rooms are clean , beds very comfortable. There's a grocery store nearby and Burger King as well.

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Thank Pawel K
Reviewed 29 October 2016 via mobile

Lovely little hotel. Good breakfast. Clean and comfortable rooms. Within walking distance of Il Duomo and Ponte Vicchio bridge. Free WiFi available. Friendly service. Reasonable price. Only problem may be the flights of stairs to access it.

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Thank RoseM016
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear RoseMc, thank you for the beautiful words that you spent to Emma Hotel. Sorry for the problem of the stairs, but the old building in which is located our hotel, does not allow us the time to design an elevator. You have surely observed that it is still a stair lift to the first floor. We look forward to...

Tinton Falls, New Jersey
Reviewed 8 July 2016

This hotel and its staff are what a hotel should be like. After reading some of the reviews, I must say the people who wrote them are off by a long shot. Being a world traveler and staying at some of the best properties in the world, Hotel Emma is right up there with the best of them. Upon arriving...

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Thank darryl t
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Wow, Dear darryl t! Thanks for having described so well the eagerness and pleasure that we put into making the stay of our guests at Emma Hotel comfortable and memorable. Know that a world traveler considers our hotel one of the best makes us proud of the passion for our work dedicated to our guests. It is sensational to have...

Fresno, California
Reviewed 6 July 2016 via mobile

Everything was good here. Quiet area, friendly and attentive gentlemen at the front desk, breakfast bar, outdoor terrace. This hotel is away from the city center, which was not good. But we like to walk so it was maybe 20 minutes walking distance from the center. Short taxi ride. The area itself was not bad. Quiet. Shopping and dining options...

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Thank Nick I
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Nick I, thanks for the positive comment on our hotel. We are happy that you have appreciated our reception, our terrace and the quality of our breakfast. The area of "Campo di Marte" where we are is very pretty with its interesting shops and good restaurants and pizzerias. The Hotel is 15 minutes' walk from Florence's center. We have...

Mpls, Mn
Reviewed 9 April 2016

Room was comfortable and we had our own bathroom. On an upper floor - no elevator. Staff (especially Jean Pierre) was FANTASTIC! Good wifi, great continental breakfast - bread, jam, spread, croissants, yogurt, etc.

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2Thank ridgebacklover
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear ridgebacklover, thanks for appreciating our Hotel and the availability of our staff (especially Jean Pierre :)). We are happy to know that our assorted breakfast of sweet and savory, cappuccino made with fresh milk and Italian Espresso, enjoyed them so much. See You in Florence :)

London, Canada
Reviewed 3 April 2016

We had booked 2 nights for the Hotel Emma in the Fall of 2015. The hotel was simply too far from the centre of Florence and what we were offered was a dirty dark room at the end of the dark hall. We tried to get a refund, but the manager was rude and was not willing to refund us...

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Thank MarmLMP
Lagos, Nigeria
Reviewed 17 June 2015 via mobile

I stayed here for two nights. Good wifi, Clean room, although I thought the bed was bit too hard. The staff was friendly and courteous. I also thought it was a bit far out from the city center however, this isn't too much of a problem. The bus stations are just outside the hotel.. Makes it very easy to go...

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2Thank Priscilla K
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Priscilla, thanks for the time dedicated to review our Hotel. We are happy that your stay was good. As you pointed out in the review, Emma Hotel is well connected by bus and allows you to walk in 15 minutes the center of Florence. We are pleased that our staff met your needs. We welcome again to Emma Hotel!...

Reviewed 2 June 2015

Bed bugs. Woke up in the morning to a dead bed bug and a live one in the bed and bathroom. Large spots of my blood in the bed where they had been feasting on me during the night. They did refund our money however questionable if they truly knew how to get rid of them. Sweeping does not cut...

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Thank Carla C
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Carla C, we are particularly sorry for the incident. Cleaning at Emma Hotel is one of the most important points of our management that is approved by all our guests. We are disappointed by your so negative comment on TripAdvisor: the problem was totally unknown to us and for your respect and our regret for the singular situation we...

London, United Kingdom
Reviewed 12 May 2015

Ok hotel, although I felt this was too far to walk into the main centre, approx. 30 minutes, and the streets are quiet confusing. The outdoor terrace was rather dirty. There was also a washing machine on the terrace! and the ashtrays and the bin were never emptied. The breakfast was good, and the hotel staff were very friendly and...

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1Thank EmmaVolare
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear EmmaVolar, we thank you for your positive comment Emma Hotel. Our hotel is 15 minutes walk from the center. A bus stop is right in front of our entrance. Probably the terrace was in disarray due to bad weather just ended. The ashtray emptied them at least twice a day. Sorry for the temporary inconvenience. Near the hotel there...

Versailles, France
Reviewed 16 November 2014

Very kind management, very helpful e.g. in case of health problems: The hotel manager went to a doctor with me in order to get an appointment and to translate. Good breakfast. Bus stop in front of the house. Very friendly and helpful, proper - very good price/performance ratio. English speaking.

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5Thank AlexandraKruse
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Alexandra, thank's for Your comment and positive adjectives You have to dedicate to our Hotel! :D We are happy that You had a good stay in Florence and enjoyed our breakfast and the nearby bus stop that we have adopted, calling it "Hotel Emma." We are always very attentive to the satisfaction of our guests and the resolution of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Room Service
Official Description (provided by the hotel)
Hotel Emma is a comfortable two star hotel in an elegant quarter of the city of Florence, not far from the historical centre. Being a short walking distance form the Mandela Forum venue and the Artemio Franchi Football Stadium, with the Ridolfi Athletics Stadiun also in the same area, this hotel also represents an ideal choice for a stay in during the many concerts and athletic events there. The owners of Emma are also the hosts, and they run this lovely place so that guests can enjoy their stay in a warm and familiar atmosphere, while discovering one of the most beautiful city in the world and its art treasures. The rooms of the recently renovated Hotel Emma are cozy and welcoming, provided with TV, air conditioning and wifi all free of charge. Guests can have a beautiful buffet breakfast indoor in a large lounge-breakfast room, or they may enjoy it at a table in the terrace, which looks over characteristic red tile roofs and is decorated by flowers. A convenient parking place is available about 50 meters from the hotel, which has a convention with it. Private and public transportation will allow the guests of Hotel Emma to reach very easily, in just a few minutes, the city centre, Uffizi Gallery, Piazza Duomo (the catherdral), the Ponte Vecchio (the Old Bridge) and most of the sights and places of cultural and historical attraction. ... more   less 

Additional Information about Hotel Emma

Address: Via Antonio Pacinotti 20, 50131, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Price Range: £39 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Emma 2*
Number of rooms: 25
Reservation Options:
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Hotel Style:
#23 Best Value Hotel in Florence
#58 Business Hotel in Florence
#122 Family Hotel in Florence
#155 Romantic Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Emma staff and other travellers.
5 questions
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Questions? Get answers from Hotel Emma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay in room 631. nice view.”
 of 5 bubbles 327darrylt, 8 Jul 2016 | Read review
“make sure you have the room with a bathroom”
 of 5 bubbles ridgebacklover, 9 Apr 2016 | Read review
“Don't choose one in this hotel!”
 of 5 bubbles 353RichardW, 27 Oct 2014 | Read review
“If possible, get a copy of the bus schedule before arriving in Florence. This will help you to navigate to/from the hotel when you first arrive at Santa Maria Novella.”
 of 5 bubbles Makobleiu2, 12 Jul 2014 | Read review
“Room #1 is next to the patio, so there may be some noise and conversations you will overhear.”
  • Adaptors (bring your own)
  • Electrical outlet
  • Shower
  • Window to patio
  • Closet
  • Shower & sink
  • Entry
 of 5 bubbles SteveNM, 29 May 2014 | Read review
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