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Pullman Basel Europe Hotel

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#7 of 51 Hotels in Basel
Certificate of Excellence
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Pullman Basel Europe Hotel
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590 Reviews from our TripAdvisor Community

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Showing 289: English reviews
London, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

A fantastic, modern hotel with warm interiors, located 5 minutes away from Basel's historic old town. We spent one night here and were given a complementary upgrade, which included a bottle of prose - a lovely gesture by the hotel's staff. The staff themselves were extremely courteous and helpful, and aided us in our quest to not leave Switzerland without... More 

Helpful?
Thank Rishi R
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Rishi R Thank you very much for your visit and for your 5 star rating! It is a great pleasure that you had such a lovely time with us. Especially that you mention our courteous and helpful staff makes me proud. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind... More 

Buelach, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Just stayed one night in the beautiful Pullman Basel Europe Hotel. Service at arrival was excellent, even got an upgrade from Classic Room to Deluxe Room, which came unexpected! Moreover, the beds are very comfortable. Located on the other side of the city center, Pullman offers good connections from Claraplatz right to the center in under 10'. Mobility tickets are... More 

Helpful?
Thank Fabrizio S
H5921, Leiter Öffentlichkeitsarbeit at Pullman Basel Europe Hotel, responded to this review

Dear Fabrizio S, thank you very much for choosing the Pullman Basel Europe and for your 5 star rating! It is a great pleasure that you had such a lovely time with us and that you enjoyed the "excellent" arrival service. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office... More 

Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago via mobile

This is really a nice hotel only a few minutes by walk to the Basel Exposition Center. Staff was very friendly and the rooms are good. Try the residences, they are in the backyard and you will have no noises from the streets.

Helpful?
Thank Dustin S
H5921, Public Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Dustin S Thank you very much for choosing the Pullman Basel Europe and for your nice review! It is a great pleasure to read that you enjoyed our central location as well as our friendly staff. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team More 

Salt Springs, Florida
Level Contributor
66 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

We were going on a river cruise on the Rhine. The Viking cruise line booked us in and it was a great room. A view of the city and close to transit lines and carnivals. The hotel staff was beyond reproach in service and room cleanliness.

Helpful?
Thank Emil M
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Emil M Thank you very much for your visit and for your 5 star rating! It is a big pleasure that you had such a loevly time with us. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team More 

Greater London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed 3 weeks ago

Good and comfortable hotel, friendly and helpful staff. Good location only five minute walk into old town. Underground parking requires parking ticket to be validated by hotel receptiob to obtain reduced rate.

Review collected in partnership with Accorhotels.com

Helpful?
Thank I4267LPdavidg
H5921, Public Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear I4267LPdavidg Thank you very much for staying with us and for your 5 star rating ! Great to read that you enjoyed our central location as well as our friendly and helpful staff. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager &... More 

Milton Keynes
Level Contributor
756 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 3 weeks ago

I had been sent here after our actual hotel overbooked us. Originally annoyed my mind changed when I saw our luxurious room. The staff were really friendly on check in and it was a great location, very easily walk into the centre.

Helpful?
Thank Chelsea B
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Chelsea B Thank you very much for your visit and for your positive feedback! Great that you enjoyed your luxurious room as well as our friendly staff. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 weeks ago via mobile

Upon checkin the receptionist didn't greet us at all warmly. Appreciate we don't speak German I would have welcomed her attempting to speak French at least....but to have been rudely ignored and spoken over is an experience I've never seen in my extensive travelling. Many thanks to Vivianne however for mitigating a total loss , she is very warm and... More 

Helpful?
Thank Yourstrulyb
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Yourstrulyb Thank you very much for choosing the Pullman Basel Europe and for your feedback! I would like to take the chance to apologize for not welcoming you warmly. I assure you that your feedback has been discussed within my team at the reception and this does not reflect our good standard. Your feedback regarding the room temperature is... More 

Nevada
Level Contributor
306 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 4 weeks ago

This Pullman hotel is on the East side of the Rhine River and Old Town is just across the Middle Bridge (Mittlere Bruke) on the West side. You can get there either by walking 15 minutes or so straight down Clarastrasse or by tram (#6 or 14 both ways) in less than 10 minutes to Marktplatz where Rathaus (Town Hall)... More 

Helpful?
Thank IVegas
H5921, Public Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear IVegas Wow what a detailed and lovely feedback with a 5 star rating, thank you very much! It is a pleasure to read that you enjoyed our central location as well as our modern property and our excellent service. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark... More 

Newcastle
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 weeks ago via mobile

Driving from Genoa to Amsterdam this was our first night stopover. We chose the hotel for the convenience of being close to the route, out of the city centre and with parking. This was a very expensive one night stay. The room was a good standard, the bed was comfortable and the bathroom well stocked with rather nice miniatures. However... More 

Helpful?
Thank J G
H5921, Public Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear J G Thank you very much for choosing the Pullman Basel Europe and for your feedback! Great to read that you enjoyed our comfortable beds as well as our well stocked bathrooms. Our prices are always up from availability maybe you have the opportunity to enjoy one of our valuable Pullman offers for the next time, the entire team... More 

1 review
Reviewed 4 weeks ago via mobile

Everything was effortless, a great Pullman. Rooms are modern and compact, you could see they were done up a couple of years ago. Bistro had a good choice of local wine (not all places have that - a lot of them stick to the usual Italian chardonnay and merlot) and yummy food no more expensive than nearby restaurants. Free bottled... More 

Helpful?
Thank Lenka D
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Lenka D Thank you very much for choosing the Pullman Basel Europe and for your 5 star rating ! It is a great pleasure that you enjoyed our modern and compact property. You are totally right, we opened the Pullman Basel Europe arround 2 1/2 years ago after a total renovation. The entire team is looking forward to welcome... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Quatre Saisons
Les Quatre Saisons
Cuisines: French, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 

Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Region: Switzerland > Canton of Basel > Basel
Price Range: £93 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Travelocity, ACCOR, Priceline and Odigeo so you can book your Pullman Basel Europe Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Europe Basel
Hotel Style:
#5 Romantic Hotel in Basel
#5 Luxury Hotel in Basel
#6 Family Hotel in Basel
#6 Business Hotel in Basel
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Basel Europe Hotel staff and other travellers.
9 questions
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Questions? Get answers from Pullman Basel Europe Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better take a "garden-side" room, since the hotel is located right next to a tramway (which is not very noisy, but if you can choose)”
 of 5 bubbles 258fabrizios, 27 Nov 2016 | Read review
“Free WiFi, quiet rooms,”
 of 5 bubbles 591emilm, 15 Nov 2016 | Read review
“quite rooms with garden view”
 of 5 bubbles rozasikono, 25 Oct 2016 | Read review
“Get a higher floor facing street for views”
  • The great shower
  • After just entering the room to the left is bathroom, nice huge mirror
  • Bedroom
 of 5 bubbles AmyAmidei, 5 Oct 2016 | Read review
“Request garden room.”
 of 5 bubbles 129eddl, 25 Sep 2016 | Read review
5 of 5
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