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Grand Hotel Kempinski Geneva

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#23 of 106 Hotels in Geneva
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel Kempinski Geneva
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820 Reviews from our TripAdvisor Community

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Showing 576: English reviews
Reviewed 1 week ago

This is a very nice hotel in a great location with easy access to the old town, train station and views of the lake. The facilities in the hotel are great: great pool, sauna, steam room and gym. The staff are extremely friendly and helpful. However, I did not think much of the bar as it was too dark, too...

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Helpful?
Thank Duhollow
Turkey
Reviewed 1 week ago via mobile

Hotel's location is very good walking distance to shopping streets. The rooms are spacious and very comfortable. The hotel has the best view breakfast room and lounge. The buffet breakfast is very good.

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Helpful?
Thank gozdesenel
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, We are extremely happy you enjoyed your stay with us and want to thank you for this flawless comment on Trip Advisor! We are delighted to learn that you particulary appreciated our location, large & confortable rooms, great breakfast and unbeatable lake view Most important for us is the overall guest experience, rest assured that I will share...

New York
Reviewed 1 week ago via mobile

Having stayed at other Kempinski hotels and being recognized as a good brand hotel to stay with, I was extremely disappointed with the Grand Kempinski in Geneve. It was very poor quality and in much need of a renovation. The rooms and lobby area. It was also a very big and cold hotel. I was there around Christmas time and...

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Helpful?
2Thank DM2SB
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to share your impressions with us on Trip Advisor in connection with your recent stay at Grand Hotel Kempinski Geneva. We are sorry to learn that we failed to deliver our normal high standards of quality and service notably at our restaurants and concerning the general atmosphere. Please noticed that we started...

Guadalajara, Mexico
Reviewed 2 weeks ago

Located right in front of the Lake, its a wonderful Hotel, staff it's beyond friendly. we stayed in on of the suites with lake view. we have a problem with the heating the room was extremely hot, when i told the lady who cleaned the room she said she was going to send someone to check it out, one day...

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Helpful?
Thank Doryed
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to share your impressions with us on Trip Advisor in connection with your recent stay at Grand Hotel Kempinski Geneva. I regret to learn that, on this occasion, we failed to deliver our normal high standards of service, notably in your Suite, as nobody came to fix the heating. Please accept my...

Canton of Zurich, Switzerland
Reviewed 2 weeks ago

My husband and I spent 2 nights at the Kempinski and we also celebrated New Year's Eve at the hotel, and we were not disappointed. First, we were pleasantly surprised at check-in that they had upgraded us to a suite. Nice. Second, the staff are so courteous and helpful. The location is very convenient - walking distance to all the...

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Helpful?
Thank Liz N
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for choosing the Grand Hotel Kempinski for New Year's Eve celebration. I am delighted to learn that you enjoyed your stay with us and that the experience meets your expectations. Our commitment is to provide the highest level of service possible and your valuable comments help us to reach our goals and serve as encouragement to...

Islamabad, Pakistan
Reviewed 2 weeks ago via mobile

Located right on Lake Geneva it's a wonderful hotel. The pool and spa is great and restaurants are wonderful. Staff is friendly and very courteous but a little tip helps. Try getting a lake view room.

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Helpful?
Thank Azher_Ali_Choudhry
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our incredible location, spa, swimming pool, various restaurants and professional staff ​are highly appreciated. I will make sure that everyone from the Grand Hotel Kempinski Geneva team will hear your kind...

Geneva
Reviewed 3 weeks ago

This review is exclusively for the Floor Two lounge restaurant, and not the entire hotel which I can't comment on. We went for an early dinner at the Floor Two ahead of a show in the Theatre du Leman.We had booked a week in advance requesting a table by the window. When we arrived we were told no window tables...

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Helpful?
Thank SSK-Geneva
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to share your impressions with us on Trip Advisor in connection with your recent experience. I regret to learn that, on this occasion, we failed to deliver our normal high standards of quality and service, at the Floor Two Lounge for dinner. Please accept my sincere apologies for the disappointment caused you...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Big hotel, very decent gym and swimming pool, quiet and very clean rooms, convenient location and great views. Strongly recommend, especially given the limited choices for a 5 star hotel in Geneva with modern amenities at this price.

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Thank Ath S
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We appreciate your kind remarks and are delighted to hear your overall experience at our hotel was positive. Most important for us is the guest experience, rest assured that...

Mclean, Virginia
Reviewed 4 weeks ago

The rooms certainly need a major refurbish and the internet connection a major issue. What is terrific about this property is the team of people that first greet you at the hotel and help you check in. they are amazingly efficient. The restaurant on the first floor also a redeeming factor especially if you are starving and there are no...

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Helpful?
Thank BobbyBatman
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for posting a few lines on Tripadvisor concerning your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to read that you greatly appreciated the quality of service provided by our friendly and professional staff. As for your remark concerning the internet connection we apologize for the undue inconvenience. We look forward to welcoming...

Canton of Geneva, Switzerland
Reviewed 11 December 2016

Very nice location, good and tasty breakfast, staff polite and professional. We booked a room for our 1st wedding night (we live in Geneva but we wanted to stay at a cozy place for this very special night). However, upon return of our wedding celebration (at around 02h00 AM) we found out that the heating system was not working -...

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Helpful?
Thank pablo_the_sonar
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to post a review on TripAdvisor and to share your impressions with us in connection with your recent stay. I regret to learn that, on this occasion, we failed to deliver our normal standards of hospitality. Please accept my sincere apologies for the disappointment caused you in this respect. Needless to say...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Le Grill
Le Grill
Cuisines: Steakhouse, European, French, International, Grill
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 

Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Region: Switzerland > Canton of Geneva > Geneva
Price Range: £295 - £474 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cheap Tickets, Travelocity, Agoda and Jetsetter so you can book your Grand Hotel Kempinski Geneva reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Spa Hotel in Geneva
#11 Family Hotel in Geneva
#15 Business Hotel in Geneva
#19 Luxury Hotel in Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Kempinski Geneva staff and other travellers.
6 questions
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Questions? Get answers from Grand Hotel Kempinski Geneva staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“look for a room with a lake view”
 of 5 bubbles Duhollow, 13 Jan 2017 | Read review
“This review is only for the Floor Two restaurant and not the hotel”
 of 5 bubbles SSK-Geneva, 31 Dec 2016 | Read review
“a partial view of the lame means nothing. Ask for a room with a full view.”
 of 5 bubbles BobbyBatman, 26 Dec 2016 | Read review
“Luxury hotel for once-in-a-lifetime experience”
 of 5 bubbles georgepopescu, 9 Dec 2016 | Read review
“All rooms are nice but the rooms on higher floors are more quiet.”
 of 5 bubbles joasia2016, 6 Dec 2016 | Read review
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