Hotel des Balances
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Hotel des Balances

Traveller (1196)
Panorama of the Double Room at the Hotel des Balances
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Hotel des Balances
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About

4.5
#1 of 65 hotels in Lucerne
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hotel Des Balances - a superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Hiking
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Great View
Romantic
Languages Spoken
English, French, Spanish, German and 1 more

Location

Weinmarkt, Lucerne 6004 Switzerland
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Zurich Airport
30.6 mi
See all flights
Belp Airport
39.2 mi
See all flights
2,445Reviews24Q+A100Room tips

Reviews
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Detailed Reviews
KrisC73 wrote a review Apr 2023
Lugano, Switzerland33 contributions21 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The hotel is located right in the old town of
Luzern - at the waterfront. Excellent service and friendly staff. Rooms are nice and clean. The beds could do with an upgrade, the matrassen have seen a lot guest but this might have been just my room. Also the breakfast buffet was a bit on the simple side. The choice was limited and portions are very small. More like an airport lounge buffet. Dinner in the restaurant on the other hand was excellent! Great service there as well.
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Review collected in partnership with this hotel
Date of stay: March 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raquel Mesa, Guest Services / Front Office at Hotel des Balances
Responded 3 Apr 2023
Thank you very much for your excellent rating and for your positive feedback. We are delighted to hear that you had a great stay and we appreciate your kind comments about our staff. It would be a pleasure for us to welcome you soon again.
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Jinouch wrote a review Aug 2020
Geneva, Switzerland48 contributions11 helpful votes
4.0 of 5 bubbles
We stayed in a junior suite at Des Balances for our honeymoon. For a junior suite, the room was on the small side but comfortable. The chair next to the couch did not fit very well in style or size in the space available, but overall, the room met our needs. The bed and linen were comfortable and the bathroom, while on the small side, was well appointed with l’Occitane soap and shampoo, and a proper hairdryer (not the kind that hangs on a wall with a plastic tube coming out of it). We had a balcony overlooking the river and the old bridge. The balcony was just right for a small table and two chairs. We enjoyed it every day at sunrise and sunset. Given its location in the center of town and in a pedestrian area, coming by car wasn’t very easy, and I think that the hotel could provide its guests a more detailed map, but the reception did a very good job when we called from the car. Parking at the hotel was handy as we needed the car during our stay. Reception welcoming was excellent, valet parking worked well, breakfast was fine if on the expensive side for just tea with bread, butter and jams. Diner was delicious, served on the terrace overlooking the river. The hotel is centrally located which is fantastic and we would have loved to extend our stay.
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Date of stay: August 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raquel Mesa, Guest Services / Front Office at Hotel des Balances
Responded 3 Sept 2020
Thank you very much for your very good review and for your detailed feedback! We are glad to hear that you enjoyed staying with us. We hope we can soon welcome you again for another stay in our hotel.
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Isaure L wrote a review Jan 2021
Geneva, Switzerland150 contributions12 helpful votes
+1
5.0 of 5 bubbles
My husband and I stayed for 3 nights for his 70th birthday and totally enjoyed our stay. We had a beautiful suite overlooking the water on the first floor. It was very spacious, very comfortable enormous bed, big sitting area, a jacuzzi bath for two, a separate big bathroom with shower and a second WC. I loved the iPod doc so we listened to our music which was fantastic. The room was cleaned perfectly every day, there was hand disinfect everywhere and the staff wore masks, so did all the guests. The staff were very polite and spoke perfectly other languages. We ate every night in the restaurant and each meal was delicious the tables were well separated. We highly recommend this hotel especially for couples and will be back ASAP and thank all the staff for making our stay perfect.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raquel Mesa, Guest Services / Front Office at Hotel des Balances
Responded 10 Jan 2021
Thank you so much for your marvellous review and for your kind feedback! We are delighted that you had a lovey birthday stay and we are glad that we could help to make it a wonderful time for you and your husband. It would be our pleasure to soon welcome you again.
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Magnus L wrote a review Feb 2020
Sweden103 contributions97 helpful votes
5.0 of 5 bubbles
After having spent many nights with other hotels in town (see separate reviews) mostly for trying something else and to be closer to the train station (NB, the distance from des Balances is not far at all, probably only two minutes longer..), I made it back to de Balances again. My favourite in town, all categories.
I was rewarded with a room overlooking the river. You should always opt for those rooms, especially if you spend more than one night and most definitely when the outside temp is more pleasant. Sipping a glass and/or reading a book on the (small) balcony watching the mountains, the river and the chapel bridge is worth the few francs more.
As I indicated the hotel is not far from the station. You just cross the bridge to the charming old town side and walk along the quay for a bit.
It is not a huge place and facilities are not as plenty but it's cozy and I bet it's popular by couples...
I chose not to pay the, even for Switzerland expensive, breakfast. So I can't give any reviews and will never be able to as I simply refuse to pay more for a couple of toasts and egg than for a full dinner at a not to simple restaurant.
Hotels always decide their own prices so if the room is a few CHF more expensive but includes breakfast noone would notice or argue. You may argue that keeping it optional will save you if you decide not to have it. But that argument could then be used for the shower, tv-set or extra pillows as well. But I haven't seen many hotel charge extra for showers yet...
Perhaps something for management to consider (not).
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Balances, Guest Relations Manager at Hotel des Balances
Responded 20 Feb 2020
We thank you for your excellent rating and for your extensive feedback about your stay and our hotel. We are pleased to hear that you had a great time staying with us and we look forward to your soon return.
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NeilGJ888 wrote a review Jan 2020
Cuckfield, United Kingdom128 contributions100 helpful votes
5.0 of 5 bubbles
A smart, stylish hotel with efficient and attentive staff, centrally located for the old town and an easy 10 minute walk from the station. Our spotlessly clean and tastefully decorated 4th floor room overlooked the river, and had it not been misty during our stay, would have given us fine views of Mt. Pilatus. We loved the bar, with a piano player in the evenings. We didn’t eat at the hotel, but the restaurant and bar both have a riverside terrace. We especially liked: the little touches, such as the chocolates, the bottles of mineral water replaced daily, the complimentary welcome drinks, the helpful staff, the L’Occitane en Provence toiletries. On the down side: twin beds pushed together (and made up with single bedding) instead of a proper double, towels a little on the small side, and a shower in the middle of the bath rather than at one end!
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Balances, Guest Relations Manager at Hotel des Balances
Responded 3 Feb 2020
Thank you so much for your excellent rating and your lovely comments! We are very pleased to hear that your stay with us has been a very enjoyable one. It would be great if we could soon welcome you again at Hotel des Balances.
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Hazel_xy wrote a review Feb 2020
Singapore30 contributions45 helpful votes
5.0 of 5 bubbles
I had the double room with the river view (rm408), the view was superb! Although the room is small but it is well thought and bathtub was nice to have.

Awesome front desk staff, check in and check out was easy, did not have their breakfast as the prices are quite high for its menu.

They gave chocolates and it’s nice, so sweet of them!

The only downside is that we suspect the aircon is not working properly, it cools the room too slow and we can’t open the windows otherwise, aircon would be off.

We happened to stay during the carnival period, nice for them to provide ear plugs as couple of nights, the town partied till 3-4am I think! But hotel is really quite sound proof!

Thanks a lot to the Team at Hotel Des Balances, we had a great time :)
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Balances, Guest Relations Manager at Hotel des Balances
Responded 26 Feb 2020
Thank you so much for your fabulous review and for your positive feedback! We are very happy to hear that you were fully satisfied with your stay at our hotel. With great pleasure we would like to welcome you again any time soon.
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Shadylise wrote a review Feb 2023
Brussels, Belgium71 contributions2 helpful votes
4.0 of 5 bubbles
his hotel had a great atmosphere apart from the beautiful facade I couldn't stop staring at! The staff were very welcoming and it is also pet friendly. We paid for him Eur20 per night but no bed or treats were provided for him. So we have no idea for what were we actually paying, maybe just for permission. We had a superior suite with balcony and it was quite spacious. The bathroom was well equipped and they supplied it with L'occitane products so I was comfortable in knowing I am not putting any cheap stuff on my skin. What really upsets me is that they do not offer any bathrobes and realizing the price you pay per night I was considering it as a basic need. You should ask the reception for one. Room are supplied with a coffee machine only no electric kettle but can always ask for one. However if you just want some herbal tea you can just switch on the coffee machine without putting any capsule in. There is also an ice and water machine on every floor which we found really convenient. Arriving by car you can par Eur33 per night and they will take it for you to the nearest parking area and get it for you when you need. The hotel is very central, location around shops and restaurants with very pleasant views. The breakfast was really good but if you don't eat too much you could opt for the À la carte option instead it will be cheaper. I always ordered an omelette, pancakes and a cappuccino, I couldn't eat more and the price is cheaper than if I had to pay for a buffet. The bar staff are also very nice and if you don't eat at their restaurant in the evening, we suggest you go for a drink, coffee and a dessert!! It was a nice stay and we would certainly reconsider this hotel! Thanks!!
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Date of stay: January 2023
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raquel Mesa, Guest Services / Front Office at Hotel des Balances
Responded 14 Feb 2023
Many thanks for your good rating and for your honest feedback! We are pleased to hear that you had an enjoyable time staying with us and in Lucerne. We would be very happy to welcome you again when you are next in town.
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Picky Consumer wrote a review Apr 2022
Fort Worth, Texas70 contributions104 helpful votes
5.0 of 5 bubbles
I fortunately heard of the hotel through a blogger, and after getting a good rate, reserved for 3 nights. The hotel is an easy 10 minute walk with luggage from the train station. Walk along the river on the side of the station where the concrete is smoother to roll your luggage, then cross over the bridge as you get closer to the hotel. The hotel has a huge sign on the roof, which can easily be seen from a distance. The location in the Weinmarket square was charming.

After arriving from the US on an early flight, we were appreciative that we did not need to wait too long for our room to be available for our early check-in, and spent the time waiting on the hotel's balcony with a glorious view of the river. The bar also has a beautiful balcony to take in the views while having a drink with the free coupon provided.

The hotel is understatedly elegant, so very comfortable even if dressed in jeans. There was great attention to detail in the room amenities, such as the l'occitaine toiletries, the lighting in the bathroom, slippers, good quality pillows and duvet, large bath sheets, ample storage, etc. making our stay very pleasant. The service though, is what stood out, with every staff member pleasantly smiling, greeting, and answering all questions. Be sure to check your email to see the Luzern card with a free wi-fi pass throughout the city that is sent from the hotel before your arrival.

This was our second trip to Luzern, and staying in this lovely location made a big difference. Would definitely recommend and return.
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Date of stay: March 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raquel Mesa, Guest Services / Front Office at Hotel des Balances
Responded 8 Apr 2022
We are delighted to receive to excellent review and thank you very much for your kind and positive comments about our hotel. It is a pleasure for us to hear that you had a wonderful stay with us and that you appreciated the beautiful views and our service. We are grateful for your recommendation and look forward to your soon return.
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EmilyLaSalle wrote a review Dec 2020
Rome, Italy113 contributions93 helpful votes
4.0 of 5 bubbles
Would like to point out a few shortcomings we experienced, which one does not expect when staying in a hotel of this standard and price.

Our suite was very spacious and well appointed, but there were no blackout curtains, even during the night there was light coming into the room. If you, like me, need complete darkness for sleeping, I suggest bringing a sleep mask.

The shower was clogged, we requested it be fixed, they told us it had been done, but the problem remained.

No assistance to help guests with their luggage up a flight of stairs to reach the reception area.

We still had a pleasant stay, the hotel is very well located, the view is amazing and staff friendly.
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Date of stay: December 2020
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raquel Mesa, Guest Services / Front Office at Hotel des Balances
Responded 10 Dec 2020
Thank you very much for your review and for communicating your experiences! We are glad that overall you had a pleasant time staying with us. We regret, however, that your were not totally satisfied. . We will check all the issues mentioned and will take the necessary action to avoid a negative experience for our guests. We would be very happy to soon welcome you again with us.
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Karel V wrote a review Aug 2020
Christchurch, New Zealand501 contributions213 helpful votes
3.0 of 5 bubbles
Our tiny room, which was charged 400 CHF overlooked the town, not the river.
Although I booked the valet service for my car, it was still outside on the street at 1 am when I woke up because of street noise. When I went with the staff member to get it out of the public car park, the car wasn’t even locked !
Dinner was served on the terrace overlooking the river. Whereas my main course was very tasty, the one served to my wife was entirely burned black outside and inside.
Which fool authorized this plate to leave the kitchen ?
So we returned it and our planned romantic tête à tête wasn’t one at all because I ate my main course alone and my wife’s replacement dish arriving when I had finished.
At breakfast, hotel guests were shown to a cramped part of the terrace. When asking about the other fine and spacious tables at the other side, they were reserved for people from outside the hotel who had booked a breakfast ! Wow... paying hotel guests are treated like second-choice guests at breakfast.
The buffet costs an extra 45 CHF per person (!), the continental breakfast i believe was 21 CHF just for drinks, bread basket and butter and preserves.
Oh wait, you can also choose à la carte, maybe that’s less expensive because we only wanted a small breakfast. Ok, coffee 5.5 plus bread basket 6, ah that’s cheaper... but nooooooo, butter and preserves are another 6 CHF
I really wonder which twisted mind calculated and decided all this.
Never seen this in a hotel
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Date of stay: August 2020
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Raquel Mesa, Guest Services / Front Office at Hotel des Balances
Responded 28 Aug 2020
We are pleased to have had you as a guest at the Hotel des Balances. We are less pleased, however, that your stay was not completely to your satisfaction for the reasons you described. We sincerely apologize for it. We appreciate the time you took to voice your concern, which we value as constructive criticism.
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Answer from Susan H
New York City, New York30 contributions34 helpful votes
Sorry I also don’t know but just email the hotel they will totally tell you if possible
Answer from O5063VOjuliew
Bryan28 contributions2 helpful votes
We took the train in so didn’t have a car. The hotel would be happy to help with parking if you contacted them
JJL1515 asked a question Sept 2018
Colchester, United Kingdom18 contributions5 helpful votes
Is breakfast included in the hotel price? I can’t see an option to add breakfast on any of the booking sites thanks
Answer from PBMCM
Lewisville, Texas105 contributions55 helpful votes
Depending upon who you book through you can include breakfast. We did not include breakfast. It is SF 31.00 per person for the hotel breakfast.
Chanita C asked a question Sept 2018
1 contribution2 helpful votes
Do you have discount for student?
Answer from rlffrnk
Frankfurt, Germany49 contributions11 helpful votes
No idea. Best will be to give them a call.
PandaPigTravel asked a question Aug 2018
Singapore, Singapore87 contributions27 helpful votes
During January winter season, do you still have outdoor breakfast?
Answer from Balances
Lucerne, Switzerland1 contribution1 helpful vote
No, our terrace is closed during the winter. Best regards
lokanata wrote a tip Apr 2024
Bandung, Indonesia141 contributions75 helpful votes
5.0 of 5 bubbles
"Choose a room with balcony"
Read full review
Martie R wrote a tip Dec 2023
26 contributions49 helpful votes
5.0 of 5 bubbles
"Ask for a river view with balcony"
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Gabspeak wrote a tip Dec 2023
47 contributions25 helpful votes
5.0 of 5 bubbles
"Get a river view room. If you are coming from the train station, walk on the Jesuit church side of the river to the hotel. "
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RayLovesToTravelNEat wrote a tip Nov 2023
Boston, Massachusetts81 contributions58 helpful votes
5.0 of 5 bubbles
"Ask for a balcony room on the river."
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Dan wrote a tip Oct 2023
London, United Kingdom193 contributions5 helpful votes
5.0 of 5 bubbles
"Complete a pre check-in online to speed up the process on arrival. If possible try to get a river view room. "
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Not the right property for you?
There are more places to choose from in the Lucerne area.
PRICE RANGE
£279 - £415 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
des balances hotel, des balances lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
56
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL DES BALANCES - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hotel des Balances
Which popular attractions are close to Hotel des Balances?
Nearby attractions include The Riddle Escape Games (0.2 miles), Gameorama (0.2 miles), and Lake Lucerne (0.3 miles).
What are some of the property amenities at Hotel des Balances?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel des Balances?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel des Balances?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel des Balances?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel des Balances?
Conveniently located restaurants include Antons Restaurant, Pikante Peruvian Cuisine & Pisco Lounge, and Song Pi Nong.
Is Hotel des Balances located near the city centre?
Yes, it is 0.2 miles away from the centre of Lucerne.
Are any cleaning services offered at Hotel des Balances?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel des Balances?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel des Balances offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel des Balances?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
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