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Grand Hotel National

Hotels.comUS$348*
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#20 of 68 Hotels in Lucerne
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Grand Hotel National
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396 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Melbourne
Reviewed 19 July 2014 via mobile

We had two rooms here, I will say that one was absolutely massive, maybe x1.5 the size of the other, but even the smaller room was quite big. Nice room; great bed and stuff, a classic feel but really comfortable and the complimentary nesspresso machine (replenished daily) was pretty cool. Spacious and modern bathroom too with some funky lighting Disappointed...

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1Thank Inspector36
Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear Inspector36, First of all we want to thank you for your recent stay with us and the very nice and warm review you just posted. It is a pleasure to hear that you enjoyed your stay with us and that the overall looking of the hotel as well as the behavior and friendlyness of our staff convinced you during...

Washington DC, District of Columbia
Reviewed 7 July 2014

We spent one night in Luzern last month and stayed at the Grand Palace. We were immediately impressed by the beauty of the hotel, the location of the property on Lake Luzern and the friendly and helpful reception staff. Our room was large and beautifully decorated with a lovely view of the lake. We enjoyed a lovely breakfast in the...

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Helpful?
Thank dodger96
Dennis B, Verkaufsleiter at Grand Hotel National, responded to this review

Dear Dodger96, First of all we thank you very much for staying with us at the GRAND HOTEL NATIONAL and the wonderful and charming review you posted! It is a great pleasure to hear that you and your wife enjoyed the stay with us and that we could make your visit even better by finding back you wifes missed ring....

Navestock
Reviewed 1 July 2014 via mobile

We toured several places in Switzerland and Lucerne was our final stop. Hubby stayed here before years ago and said it was fabulous so we booked it. Lucerne is a stunning place, the views, the lake, the boat trips and the mountain railways are all incredible but the hotel was just an anti- climax. The room was awful, the furniture...

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5Thank Nicole M
Dennis B, Verkaufsleiter at Grand Hotel National, responded to this review

Dear Nicole M., First off all we want to thank you for staying with us last summer and for giving a review about your stay. We appreciate your feedback as it is important to us in order to keep our high service level. We regret that you did not enjoy your stay with us and that our hotel was not...

Reviewed 27 June 2014 via mobile

Hi we stayed at this hotel couple of days back for 3 nights !! The hotel in itself is very nice,comfortable and at a very prominent location in the city of lucerne. Reception staff is very friendly and helpful but the only negative about the hotel is that their room service is horrible. We got some food packed from outside...

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2Thank Rishi K
Dennis B, Leiter Front Office at Grand Hotel National, responded to this review

Dear Mr. Rishi K., First of all we want to thank you for your feedback and your comments to your recent stay. It is important to us in order to continuesley improve our services. We regret that the services provided did not met your expectations during your recent stay. Our room service is more than happy to serve you quickly...

Sarasota, Florida
Reviewed 20 June 2014

Great location right on Lake Lucerne and only a fifteen minutes walk along a tree covered walk way to the main train station and a five minute walk to Old Town with all it’s restaurants, old buildings, narrow streets and covered bridges. Service and facilities were excellent but that is what one expects from a five star Swiss hotel. Room...

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Helpful?
Thank George B
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear George B First of all thank you very much for your great review about your recent stay at our Grand Hotel National. We are glad to read that we were able to meet your expectations in regard to our facilities and services and that you are considering revisiting our hotel for your next stay in Lucerne. Please accept our...

Atlanta, Georgia
Reviewed 17 June 2014

Stopped in Lucerne and choose this hotel through AEV due to its prime lake front location. Rooms were very nice, only issue was due to age the air conditioning didn't cool the rooms very well. Terrific lake front with long shaded sidewalk and wonderful cafes. Close to the old town center with great restaurants and shops. Lucerne is extremely expensive...

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Thank Bucketlistm
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Bucketlis First of all we would like to thank you for having taken the time to write a review about your recent stay at the Grand Hotel National. Every feedback is important to us as it helps us to reach our highest aim which is to fulfill all our guest's expectations. Please let us ensure you that we always...

Sacramento, California, United States
Reviewed 12 June 2014

I stayed here last week with my two teenagers, ages 12 and 14. From the moment we arrived until the moment we left, the hotel went above and beyond to make sure our stay was amazing. The room; impeccably maintained. The staff; knowledgable and friendly. The views, spectacular and the location is beyond your wildest dreams. The restaurants are REALLY...

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1Thank Michela M
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Michela M Thank you very much for your warm words and your wonderful review about your recent stay at our hotel. We already forwarded your great comments to all our staff members as it is the best motivation for all of us to always keep up with the good service. Furthermore we appreciate your feedback regarding our Bar Service...

San Rafael, California
Reviewed 7 June 2014

Although the lobby is not very exciting, the warm and welcoming greeting that you receive upon arrival make up for it. We splurged and reserved an empire junior suite and it was worth every penny. Stunning views, balcony overlooking the lake, gorgeously appointed, huge room with a walk in closet! Also a separate toilet room from the large bathroom. The...

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Thank Patolsen2
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Patolsen2 Thank you very much for your great review about our hotel. We appreciate your lauding words about our staff a lot as it is the biggest motivation we can get to continuously keep up and improve our hospitality and service skills. Although the Restaurant 1871 does not belong to the hotel we are more than happy about your...

Dallas, TX
Reviewed 26 May 2014

We had a large room facing the lake with a balcony and breathtaking view of Pilatus and other mountains across the lake. Immense marble bathroom with separate tub and shower - all thoroughly modern. Staff was friendly and tried their best to be helpful, but there is no concierge and the young ladies at reception lack experience. Several restaurants in...

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Helpful?
1Thank dallasdr
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear dallasdr First of all thank you very much for sharing your experience about your stay at our hotel. Every feedback is very important to us as it helps us to continuously improve our service. Therefore we appreciate your critical comment about our reception staff and the food, even though it would be helpful if you could let us know...

Manchester, United Kingdom
Reviewed 21 May 2014

I spent 2 nights at this hotel in one of their better suites. The room was without doubt special. A small balcony overlooked the lake, the room was large with a very comfy bed and a nice coffee machine. The bathroom was huge with a separate WC and great shower, large bath and double sinks. The service was impeccable and...

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Helpful?
Thank Naomi08
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Naomi08 Thank you very much for having taken the time to write a review about your recent stay at our hotel. We appreciate your kind words and comment about our rooms and service a lot and are happy to read that you enjoyed your stay with us. We are looking forward welcoming you back to our property in the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Padrino
Restaurant Padrino
Cuisines: Italian, European, Mediterranean
Restaurant 1871
Restaurant 1871
Cuisines: European, Swiss, Central European
NATIONAL BAR
NATIONAL BAR
Cuisines: European, Bar, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 

Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: £226 - £491 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#12 Romantic Hotel in Lucerne
#14 Family Hotel in Lucerne
#15 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel National staff and other travellers.
7 questions
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4 months ago
Highlands, New Jersey
1 month ago

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Questions? Get answers from Grand Hotel National staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of Lake Lucerne”
  • Large king bed with rollaway - views of lake
marienjnj, 22 May 2017 | Read review
“Not sure if this hotel has air conditioning.”
ltribley, 18 Apr 2017 | Read review
“A lake view is a must!!”
Jillian0004, 21 Mar 2017 | Read review
“If you can afford it pay the extra for a room on the lake side.”
317fionaa, 1 Mar 2017 | Read review
“lake view room”
burgundy2016, 7 Jan 2017 | Read review
5 of 5
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US$348* /night
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Prices are for 1 room, 2 adults
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