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Mandarin Oriental Palace, Luzern

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Traveller (107)
Room & Suite (41)
Videos (2)

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About

#37 of 65 hotels in Lucerne
Location
Cleanliness
Service
Value
Mandarin Oriental Palace, Luzern begrüsst seine Gäste nach umfassender Renovierung in idealer Lage, direkt am Vierwaldstättersee. Die Belle Époque Ikone verfügt über 136 luxuriöse Zimmer, inklusive 45 der grössten Suiten der Stadt, vier einzigartige Restaurantkonzepte sowie erholsame Wellnes und Spa-Angebote.
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Property amenities
Electric vehicle charging station
Wifi
Personal trainer
Bar / lounge
Babysitting
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Valet parking
Paid public parking nearby
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Bottled water
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Harbour View
Mountain View
Languages Spoken
English, Russian, Spanish, Arabic and 3 more
60Reviews27Q+A17Room tips

Reviews
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Taylor k wrote a review Feb 2024
New Hampshire2 contributions
The Mandarin Oriental offered excellent service and amenities! Top tier staff and experience all the way around! We would absolutely come back again. We loved the breakfast buffet and enjoyed afternoon tea overlooking the lake. Location and views were perfect as well!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hon wrote a review Apr 2023
Singapore, Singapore26 contributions1 helpful vote
Hotel's Favourite
The hotel has an amazing lake-front view which has mountains as its backdrop. It is a short walk to the shops and jetty/train station (not that you would be walking!) It was recently renovated, and the interiors definitely reflect this. Even better than the location/renovations, the hotel staff are great! They have done an excellent job of making us fell welcomed and at home. This, in my opinion, is he best reason why I would highly recommend staying here if visiting Luzern.
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded 24 Apr 2023
Dear Guest, Thank you for your recent stay at Mandarin Oriental Palace, Luzern. Your wonderful review truly delighted our team. It is very encouraging to be appreciated for our service and facilities and to know that you had a great stay at our property. Delivering service excellence is our main focus, and your feedback helps us to measure our service quality in providing an unforgettable stay. Receiving your compliments is our greatest reward. Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern for another memorable experience. Yours sincerely, Christian Wildhaber General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BMishra wrote a review Feb 2024
New York City, New York49 contributions9 helpful votes
We had an enjoyable stay at this hotel. The Mandarin did a fantastic job with the recent renovations as the rooms and common areas are very beautiful. The staff is super friendly and competent. We had a nice lunch at the casual restaurant. The location is a quick walking distance to all the main attractions. Overall, highly recommend!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Romane wrote a review Feb 2024
45 contributions13 helpful votes
Our stay was exquisite. Each staff members are welcoming and helpful from the door steps. The view from the room is beautiful. Trust the mixologist from La Brasserie, his cocktails are delightful. The SPA offers you an enjoyable wellness moment with sauna and steam room. Breakfast is served in a room full of morning sun. The place to be in Luzern with outstanding staff members who embody the meaning of luxury with perfection.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ian L wrote a review Feb 2024
adelaide7314 contributions4 helpful votes
We stayed at MO Luzern to kick off our two week trip in Switzerland. It was a perfect starting point. Junior Suite with a balcony was spacious and the bed was perfect, firm enough for us with nice cool feeling linens. We slept very well here. The breakfast was fantastic, and special mention for eggs royale you can order for a small extra fee: very tasty. Also special is that they allowed us to sit with our dog at breakfast, a rare and much appreciated privilege at similar hotels in other countries. Location was perfect, an easy 10-min walk to the city center, five more minutes to the Bahnhof. The promenade by the lake is perfect for dog walking. The concierge, front desk and especially our valet guys were so great and felt more like friends by the time we left than just professionals. We especially appreciated how welcoming everyone was of the four legged member of our family.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hoegi71 wrote a review Jan 2024
Lucerne, Switzerland36 contributions22 helpful votes
Slow unmotivated Service with an attitude. Long time to wait to order and a long time to receive the drinks, just after complaining.....and the attitude came from the "Chef de Service". This was our second time in that bar and our last time. $.......................... Nothing else to add.................
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Austin wrote a review Jan 2024
Austin, Texas320 contributions151 helpful votes
+1
The MO Luzern mixes the quality of a Mandarin Oriental with a historic building in a magnificent natural lake setting. The property is both in the heart of town and immediately on the lake. The views are spectacular. The food is amazing. The service is impeccable. The spa is modest and not a full MO type spa. However, the outdoor activities offset this.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded 12 Jan 2024
Dear Guest, Thank you very much for your recent stay at Mandarin Oriental Palace, Luzern and for your amazing review. The team and I are delighted that you chose our place for your Lucerne trip and we are very pleased to hear that you enjoyed it at the fullest. We are already looking forward to welcoming you back for your next stay and send our best regards from Lake Lucerne, Christian Wildhaber General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Global11951361774 wrote a review Jan 2024
1 contribution
One of the best hotel experience i've ever had. The staff ist very professional, the rooms are beautiful and the breakfast was amazing! Spa is relatively small but still nice with sauna, steam-bath and calm area.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded 5 Jan 2024
Dear Guest, Thank you for your recent stay at Mandarin Oriental Palace, Luzern and for taking the time to share those lovely lines with us. Your wonderful review truly delighted our team. It is very encouraging to be appreciated for our services and facilities and to know that you had a great stay at our property. Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern for another memorable experience. Yours sincerely, Christian Wildhaber General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Love2TrvlMM wrote a review Dec 2023
Orlando, Florida585 contributions669 helpful votes
+1
This is one of the BEST hotel we have ever stayed at. The staff feels like friends that we have known forever and I’m dreading leaving them. Everyone from Housekeeping, Front Desk, Concierge, Restaurant managers and staff, bartenders all are truly amazing people. This hotel is so attentive to your every need and will meet all of your expectations. We will return.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded 2 Jan 2024
Dear Guest, Thank you for your recent stay at Mandarin Oriental Palace, Luzern and for taking the time to share those wonderful lines with us. Your amazing review truly delighted our team. It is very encouraging to be appreciated for our services and facilities and to know that you had a great stay at our property. Delivering service excellence is our main focus, and your feedback helps us to measure our service quality in providing an unforgettable stay. Receiving your compliments is our greatest reward. Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern for another memorable experience. Yours sincerely, Christian Wildhaber General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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324yimingp wrote a review Dec 2023
Singapore, Singapore106 contributions43 helpful votes
+1
Stayed 1 night at MO Palace Luzern. We were warmly welcomed by Michael. He was efficient in check in and we were brought to the room in no time. The room was spacious and overlooking the lake. All amenities were of good quality and the bed was comfortable. Breakfast was great with a selection of cold cuts, bread and juices on the buffet counter. We were recommended to try the avocado egg toast and it did not disappoint. Overall an exceptional stay and we will definitely return!
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Wildhaber, General Manager at Mandarin Oriental Palace, Luzern
Responded 29 Dec 2023
Dear Guest, Thank you for taking the time to share those wonderful lines with us following your recent visit at Mandarin Oriental Palace, Luzern. I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer. Your personal compliments to Michael were already forwarded and he sends you his warmest regards. We strive to make every stay memorable and I am delighted you had an amazing experience. Thank you again for your kind feedback and we look forward to welcoming you on your next visit. Yours sincerely, Christian Wildhaber General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£503 - £657 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace luzern lucerne, palace luzern hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
136
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MANDARIN ORIENTAL PALACE, LUZERN - Updated 2024 (Lucerne, Switzerland)

Frequently Asked Questions about Mandarin Oriental Palace, Luzern
Which popular attractions are close to Mandarin Oriental Palace, Luzern?
Nearby attractions include Hofkirche (0.3 miles), Grand Casino Luzern (0.1 miles), and Nationalquai (0.1 miles).
What are some of the property amenities at Mandarin Oriental Palace, Luzern?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
Which room amenities are available at Mandarin Oriental Palace, Luzern?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental Palace, Luzern?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mandarin Oriental Palace, Luzern?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Mandarin Oriental Palace, Luzern?
Conveniently located restaurants include SCALA RESTAURANT - Art Deco Hotel Montana, Jialu National, and Restaurant Olivo.
Are there opportunities to exercise at Mandarin Oriental Palace, Luzern?
Yes, guests have access to a sauna during their stay.
Does Mandarin Oriental Palace, Luzern have airport transportation?
Yes, Mandarin Oriental Palace, Luzern offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mandarin Oriental Palace, Luzern located near the city centre?
Yes, it is 0.8 miles away from the centre of Lucerne.
Are any cleaning services offered at Mandarin Oriental Palace, Luzern?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mandarin Oriental Palace, Luzern?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.