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Palace Luzern

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Palace Luzern
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904 Reviews from our TripAdvisor Community

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Showing 576: English reviews
Sherwood Park, Canada
Level Contributor
117 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed yesterday NEW

This is an absolutely first-class hotel with first-class staff. Our only difficulty came when we made the mistake of bringing an adapter for a curling iron when a converter would have been necessary. All the hotel's suitable substitutes were on loan. This is not a criticism of the hotel; it's just a tip for other North Americans to be prepared... More 

Helpful?
Thank Bill S
Salzburg, Austria
1 review
Reviewed 1 week ago

Warm welcome from concierge and reception team. Amazing guest rooms with beautiful view over the lake. Relaxing and quiet atmosphere at the spa facilities. Great variety at the breakfast buffet. Location of hotel is great with walking distance to city centre.

Helpful?
Thank carinasams0806
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear carinasams0806 Thank you very much for your lovely comment on TripAdvisor. I am happy to hear that you have thoroughly enjoyed your stay with us. With pleasure I will forward your feedback to the whole team. It would be our pleasure to welcome you back to our beautiful hotel directly on the shores of Lake Lucerne. Best regards Catherine... More 

San Diego, California
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago

Beautiful old hotel. Well-maintained period décor. Quiet. Clean. Sumptuous bathroom with separate shower and tub. Pay parking underground next to the hotel. Easy walking distance to old town and covered bridges. Luxurious steam and sauna facilities. Quiet and efficient ventilation. Huge bed. Complimentary bottled water, juice, coke, and beer in mini refrigerator. Our room, 235 I think, extended from the... More 

Helpful?
Thank jeff g
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear jeff g Thank you for your great feedback on TripAdvisor. I am glad to hear that you have thoroughly enjoyed your stay and you were happy with the service. With pleasure I will forward your feedback to the team of the PALACE LUZERN, who are dedicated hosts. It would be our pleasure to welcome you again to our beautiful... More 

High Wycombe, United Kingdom
1 review
Reviewed 1 week ago

Stayed for 2 nights in a beautiful room with a lake view. Short walk to the station and old town. Staff couldn't be more helpful. We didn't use the restaurant but the menu looked nice. I would definitely be happy to stay there again if I visited the city again.

Helpful?
Thank neilwilson55
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear neilwilson55 Thank you very much for your lovely feedback on TripAdvisor. We are glad to hear that you have thoroughly enjoyed your stay. With pleasure I will forward your feedback to my team. We do hope to welcome you back in the hopefully not too distant future. Best regards Catherine Hunziker Directice More 

Asia
Level Contributor
271 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 2 weeks ago

The level of service - as would be expected at this level of hotel - was top notch. The rooms are large and have great views of the mountains and lake. Marlin restaurant is also very good. The hotel is a bit of a walk from the train station but that can be a plus as it is in a... More 

Helpful?
Thank Inukshukasia
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Inukshukasia Thank you so much for your lovely feedback that I will proudly share with my team. It is great to hear that you have thoroughly enjoyed your time here in Lucerne. I am happy that you selected the PALACE LUZERN, and I am even happier that you have been pleased with your choice. We do hope to welcome... More 

beverly hills
Level Contributor
136 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 3 weeks ago

we enjoyed our stay at the Palace Luzern. This second visit we were upgraded to a beautiful corner suite with a wonderful view over the lake to the snow capped mountains! As usual the service was friendly and helpful which is befitting of a 5 star hotel. Room service was quick and our en suite dinner was tasty. Breakfast was... More 

Helpful?
Thank jay r
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear jay r Thank you very much for your review on TripAdvisor. I am happy to hear you had a great time in our corner suite with the beautiful view over the lake and the mountains. With pleasure I will forward your feedback to Carla as well as the whole team. We look forward to welcome you back to our... More 

FL
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 3 weeks ago

We stayed here in early October. The hotel is beautiful and our room was huge with two small walk out private balconies with spectacular views. We entered our room and had a personal welcome message on our television. Not only was the room huge, the bathroom was, as well. Everything was clean -- They seem to pay very close attention... More 

Helpful?
Thank LeeLee7576
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear LeeLee7576 Thank you so much for your great feedback on TripAdvisor. We are very happy to hear that you have thoroughly enjoyed your huge room, the private balconies and our amenities. With pleasure I will forward your feedback to the team, who are dedicated hosts. I have also taken note of your constructive comments regarding coffee making facilities in... More 

NAPLES FL
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 weeks ago via mobile

We stayed there beginning of October, the Palace Luzern is Magicical! What a beautiful place and the location on the lake was spectacular! The staff were outstanding. It was a delight to be there! Food was great too!

Helpful?
Thank DLISAMA
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear DLISAMA Thank you very much for your great feedback. I am glad to hear that you describe the PALACE LUZERN magical and the location spectacular. Nice, that you were happy with the service and the food, I will cheer the compliment with my team. We do hope to welcome you back in the hopefully not too distant future. Best... More 

Gig Harbor, Washington, United States
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 weeks ago via mobile

My room was spacious and comfortable. The staff are wonderful. The breakfast was amazing. My panini sandwich was pricey but good. My glass of Malbec was superb and a good price. Lucerne is expensive but this hotel is 5 star.

Helpful?
Thank Kathy E
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Kathy E Thank you so much for your feedback on TripAdvisor. We are happy to hear that you have thoroughly enjoyed your stay with us. And that you keep memories about your time at lucerne. We are looking forward to welcoming you back to the PALACE LUZERN. Best regards Raymond Hunziker General Manager More 

Fairfax County, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 weeks ago

My husband and I stayed here for 2 nights. Our jaws dropped when we walked out onto our private balcony to the lake views!! The hotel is dripping with elegance! The room was very spacious, comfortable and no detail left out. We loved the toiletries, towels and turn down service each night. The concierge desk was SO very helpful in... More 

Helpful?
Thank LAE-Travel4me
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear LAE-Travel4me Thank you very much for your lovely feedback. It is nice to hear that you enjoyed the private balcony with view on the alps. I am happy to learn that you had a great time and that you have been satisfied with our service and location. I will cheer the compliment with my team and especially the concierge... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10 | 6002 Luzern, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: £204 - £427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Palace Luzern staff and other travellers.
17 questions
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Questions? Get answers from Palace Luzern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a view of Lake Lucerne are great!”
 of 5 bubbles Microblue4, 2 Dec 2016 | Read review
“Get a room with a view over the lake. Some rooms smaller than others. Room 235 is quite large.”
 of 5 bubbles jeffg803, 22 Nov 2016 | Read review
“Grab a lake view room”
 of 5 bubbles Inukshukasia, 16 Nov 2016 | Read review
“I'd recommend higher level room with balcony with lake view.”
  • View from our balcony
  • View from our balcony
  • Separate doors for toilet area and for shower area
  • View from bathroom looking (through glass window) into bedroom area
 of 5 bubbles LeeLee7576, 11 Nov 2016 | Read review
“Lake view with private balcony!!! Worth every penny!”
 of 5 bubbles LAE-Travel4me, 29 Oct 2016 | Read review
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