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Hotel Ambassador

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Traveller (61)
Room & Suite (26)
Dining (17)

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About

#35 of 65 hotels in Lucerne
Location
Cleanliness
Service
Value
The Ambassador is an attractive and welcoming city hotel in the heart of Lucerne, and at the heart of the action. Sights such as the world famous Lion Monument or the fascinating Bourbaki Panorama are right on the doorstep. The vibrant historical city centre is only a few steps away. Also close-by is the lakeshore promenade along Lake Lucerne, a delightful place to stroll along and take in the atmosphere.Rest and relax in our friendly rooms with four-star comfort. And enjoy the market-fresh cuisine at Restaurant Lapin.A multi-storey car park offering special discounted rates is available right next to the Hotel Ambassador. We look forward to seeing you
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Salon
Baggage storage
Currency exchange
Express check-in / check-out
Dry cleaning
Wifi
Restaurant
Breakfast buffet
Gift shop
Newspaper
Non-smoking hotel
Shops
Laundry service
Ironing service
Shoeshine
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Room features
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Quiet
Languages Spoken
English, French, Russian, Spanish and 4 more
303Reviews11Q+A43Room tips

Reviews
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Ashish G wrote a review Aug 2023
McKinney, Texas4 contributions5 helpful votes
The room was clean and spacious and beds were decent. Breakfast is at Hotel de la Paix and has an excellent spread. Good choices available for vegetarians too. Location is great- walking distance to the station, lion monument and the Chapel bridge. Now coming to the not so great parts: 1) At the time of booking, I did not notice that the room has no air conditioning. Please check that before you book. Travelers from the US assume air conditioning is available everywhere. The room temperature was okay after left the window open (but that exposes you to the noise from the street below) 2) The bathroom exhaust did not work well. Not acceptable in my opinion. 3) The Hotel does not have anyone at the reception. The reception is at Hotel de la Paix which very close (apparantly the two hotels have a commmon management). This is a slight inconvenience
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Google maps didn't get us to the hotel entrance correctly. The entrance is small, right across...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Voyageur544 wrote a review Aug 2023
Bracknell, United Kingdom150 contributions70 helpful votes
Spotless from the point of cleanliness, excellent position overlooking Löwenplatz & about 2 minute walk from/to the lake (views to die for!). I was on the 5th floor, so whilst there didn't appear to be any air-con it wasn't an issue as the window could be left open all night to give some air. The noise from bars/restaurants turning out at 11pm/12am wasn't an issue. I would go there again. Check-in is 100% self-service at a device on the ground floor although the hotel next door has a reception which supports any issues, according to the signs. We had breakfast there, but no issues. The rooms are rather bland (could use a little hotel comfort maybe eg picture on the wall of the lake perhaps), but other than than a very good price for a very good location. There are lots of restaurants around and a Coop next door (open until 7pm) with some cheaper eats if desired).
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bevika S wrote a review Jul 2023
Pietermaritzburg, South Africa13 contributions6 helpful votes
Really nice accommodation, good location, comfortable and spacious triple room (third bed was a sofa bed). Good basic breakfast. Self check-in but there is helpful staff at the adjoining hotel if needed.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MNtraveler62 wrote a review May 2023
Minneapolis, Minnesota119 contributions81 helpful votes
This was our least favorite hotel of the five we visited in Switzerland, but we also knew we were booking a lower-cost place. Our room and bathroom were very clean, which is a huge priority for us so this element really delivered. It was also nice to have a refrigerator The room was the smallest we stayed in and was also just kind of drab, or maybe a little dated. But the location is good and I appreciated having assistance from the partner hotel next door, which is fully staffed. There are large luggage lockers in the lobby that take a 2E or CHF coin (which is returned at the end). If you prefer you can also leave luggage with the staff at the hotel next door.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ferdinand Zehnder, Inhaber at Hotel Ambassador
Responded 17 Jul 2023
Thank you for your review. Well we understand, tha you have enjoyed your stay in our Hotel Ambassaador, even the rooms are a littel smaller than the ones you stayed before:). Thank you also for mentioning the Luggage Service as well as our Staff which is doing every day a great job for our clients. We would be happy to receive more stars from you on your next stay:). We wish you a good summer and sen you our best regards from Lucerne. Ferdinand Zehnder and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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philippa wrote a review Oct 2022
London, United Kingdom7 contributions13 helpful votes
Great position at end of one of main streets in the old town of Lucerne. Easy self check in. We arrived early so stored our bags on lockers for 2 euros. Lucerne is a beautiful city with an old town feel. We visited Angela Rosengart Museum to view Picasso & Klee. It was wonderful & walking distance from our hotel. Very modern decor, great shower & bathroom. Spotless beds & great tv. I’d stay there again. Try their restaurant - lapin restaurant belo’s the hotel. Lovely Swiss speciality dishes.
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip: Great for sightseeing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Ferdinand Zehnder, Inhaber at Hotel Ambassador
Responded 17 Jul 2023
Thank you for your review and nice comments. We wish you a good summer and a lovely holiday. with best Regards Ferdinand Zehnder and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cemoa wrote a review Apr 2022
Basel, Switzerland103 contributions86 helpful votes
Location and cleanliness are very good. The rest is poor. It is an extremely old hotel with very little maintenance. Rusty everywhere. Bathroom warning says “ don’t let the water go to the living area”. Breakfast at the next hotel is mediocre. The general feeling at this unstaffed hotel is a mixture of weird and creepy.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ferdinand Zehnder, Inhaber at Hotel Ambassador
Responded 11 May 2022
Grüezi Cemozanasma thank you for taking the time to send us review. Thank you for staying with us in the middle of the city of Lucerne. I am not shure weather you stayed in the Ambassador Self Checkin Hotel. This Hotel has been renovated last in 2020, with a totally new exterior fassade. Thank you for your comments about the breakfast in adjacent Building. We do our best concerning Price/Quality also for Breakfast. In our continental Breakfast Buffet you can select between: Kaffee, Espresso, Cappucino, Milk, Orange Juice, Multivitamin Juice, Apple Juice, Cold Cuts (Ham, Aufschnitt, Salami, Turkey), various Cheese, different Jams, Honey, Fresh Fruits, Joghurt selection, Cereals, Cold Eggs, Vegetable, Traditional Lucerne Sourdough Bread, Five Corn Bread, Croissant, Toast and....huch, sorry so many items. We hope to welcome you back here and serve you:) We wish you a good travel and send you our best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shail wrote a review Sept 2020
2 contributions1 helpful vote
You won't be finding any staff in the evening hours, service is difficult to get. It gets deserted in the night hours. Location is good, breakfast is ok and staff is very stiff and unfriendly. Try avoding rooms in the back side of the hotel.
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Room Tip: Avoid taking rooms in the backside
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ferdinand Zehnder, Owner at Hotel Ambassador
Responded 13 May 2021
Good day from lucerne, Thank you very much for taking the time and writing the review. Yes indeed this moment we have changed to the self Check in Hotel with the possibility of using the hotel rooms corona and contactless. Jaja bings darf und property anytime you can reach the stars and if needed we can come to help you won't give you any assistance you need. Ja looking forward to back i sometimes wish you a good summer. Ferdinand Zehnder and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chief1260 wrote a review Dec 2019
Halifax, Canada100 contributions54 helpful votes
This hotel was picked for us as part of our Grand Tour of Switzerland package. It is a very nice property and with a great location. The staff were excellent nd it was easy to leave the hotel and wander around this beautiful city. We were travelling by train and every bus at the stop goes to the train station. There were 8 of us and all enjoyed this property.
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Date of stay: September 2019
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ferdinand Zehnder, Owner at Hotel Ambassador
Responded 13 May 2021
Hello from Luzern, Thank you very much for your review and your comments. Ein must say that we are a little bit proud that you have choosing a hotel for your last night of your trip. One of our very Vegas that is our location since you like to stroll around in the city and everything is really good reachable by walking. We're looking forward to welcome you but i sometimes i wish you a very good Summer. Ferdinand Zehnder und Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nicolle l wrote a review Oct 2019
17 contributions3 helpful votes
The hotel is surrounded by restaurants and near sightseeing spots but our room is facing the main road so the noise is too much so we couldn't sleep. There is no ventilation in the room so we have to keep the window opened. The traffic and vehicle noise can be heard even when window is closed. Reception staff are friendly and helpful. The cafe provides free beverage during the day.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ferdinand Z, Inhaber at Hotel Ambassador
Responded 29 Nov 2019
Dear Nicole Thanks for your Feedback.We are sorry you spent a restless night with us. We only have the fans permanently in our rooms during the summer, but of course we would have given you one. We hope to welcome you again in Lucerne and send you our best regards, Sonia & Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SheilaM835 wrote a review Oct 2019
Sydney, Australia22 contributions25 helpful votes
Greeted by friendly receptionists. Small hotel with great central location. The room was clean, beds comfortable and shower powerful. The only aspect I did not like was that the room was too warm and the windows did not open wide enough to let in the fresh air. There was a standard fan in the room but it did not make much difference to the temperature.
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Review collected in partnership with this hotel
Date of stay: October 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from DelapaixSwitzerland, Inhaber at Hotel Ambassador
Responded 13 Oct 2019
Grüezi from Lucerne Thank you for your 5 Stars and full points. We are proud to read your comments. Great that you enjoyed your stay and we are looking forward to welcome you on another occasion. With best Regards Ferdinand Zehnder and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£115 - £160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ambassador hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
31
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL AMBASSADOR - Updated 2024 Prices (Lucerne, Switzerland)

Frequently Asked Questions about Hotel Ambassador
Which popular attractions are close to Hotel Ambassador?
Nearby attractions include Lake Lucerne (0.3 miles), Lion Monument (0.1 miles), and Hofkirche (0.2 miles).
What are some of the property amenities at Hotel Ambassador?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Ambassador?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Ambassador?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Ambassador?
Conveniently located restaurants include Jialu National, Song Pi Nong, and Hotel Hofgarten Restaurant.
Is Hotel Ambassador located near the city centre?
Yes, it is 0.6 miles away from the centre of Lucerne.
Are any cleaning services offered at Hotel Ambassador?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Ambassador?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to Hotel Ambassador?
Many travellers enjoy visiting Musegg Wall (0.3 miles), Nadelwehr (0.5 miles), and Rathaus Stadt Luzern (0.3 miles).
Is Hotel Ambassador accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.