Hotel Magic
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Hotel Magic

Traveller (164)
synphony room
Room & Suite (170)
view of lake from nice restaurant round the corner where we had dinner
Dining (1)

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About

3.5
#46 of 64 hotels in Lucerne
4.7 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.5 of 5 bubbles
Value
CHECK IN / CHECK OUT AND BREAKFAST AT THE ALTSTADT HOTEL KRONE LUZERN - WEINMARKT - 6004 LUZERN The Altstadt Hotel Magic Luzern is located in the pedestrian and cobblestone zone of Luzern. For the arrival and departure, guests with a car are allowed (also taxi) to drive in front of the hotel for unloading. Public parking garages are located nearby. The Altstadt Hotel Magic Luzern offers its guests exclusive valet parking for CHF 27.00 per night. The front desk of the Altstadt Hotel Magic Luzern is at the Altstadt Hotel Krone Luzern and on duty from 06:30 until 23:00. The check in after 23:00 takes place at the Hotel des Balances, just across the square. The Altstadt Hotel Magic Luzern is not suitable for disabled guests and wheelchair users. NO ELEVATOR FROM THE GROUNDFLOOR.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Wifi
Breakfast buffet
Baggage storage
Non-smoking hotel
Room features
Housekeeping
Safe
Minibar
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Quirky Hotels
Historic Hotel
Languages Spoken
English, German

Location

Brandgaessli 1, Lucerne 6004 Switzerland
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Zurich Airport
30.5 mi
See all flights
Belp Airport
39.2 mi
See all flights
225Reviews5Q+A40Room tips

Reviews
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Detailed Reviews
S A wrote a review Aug 2021
3.0 of 5 bubbles
First I’ll go with the good points : the staff was nice and the location was amazing ! It’s right in the middle of everything, the train station is at 5 minutes (walking distance). They lend an umbrella, which is nice. Plus, the coffee and the tee in the room were free.

And there we go with the bad points, and there are many. First, the room was not clean at all : there were dust and hairs on the floor, hairs in the bed, dust hanging from the ceiling, and the bathroom wasn’t clean either (eg. spots on the bathtub).
We didn’t wish for a nice view, but we weren’t expecting that the neighbours could see inside our room either…. The windows were so close from another that we had the curtain closed the whole time. The hotel staff did put some translucide paper on the glass, but it wasn’t big enough to cover the entire window.
This being said, you can imagine how dark the room was. There was no sunlight anyway but with the curtains closed the room was a cave. Not speaking about the fact that there were another tiny window (also with a wonderful view on the neighbours’ room) without curtain that was no use the day but brought light in the room the entire night. We had to ask for towels to cover it but it didn’t help much since the towel was white.
Plus it was very very noisy. The room was just above a restaurant and I don’t know I think they were making bread or something, they must have been throwing heavy dough the whole time…?
And last but not least (and I have to admit it was written on the website but I didn’t notice so it’s a but my fault too…) there is a 4CHF/night/person tax. We ended up paying way more than expected. I don’t understand why this isn’t in the normal room price, it would be much easier and would avoid some bad surprises. But as I said, it was written but I didn’t read correctly.

Long story short : we got what we paid for I guess…? The price wasn’t that expensive but still not cheap and I think it wouldn’t be an effort to at least offer clean rooms. The experience wasn’t awful but we wouldn’t go there again.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SM-Travellers wrote a review Feb 2024
Buenos Aires, Argentina
+1
4.0 of 5 bubbles
This hotel is strategically located just a few meters from the banks of the Reuss River and the most important points of Lucerne. It is situated in a small square next to the Kornmarkt, one of the landmarks of the city.

The particularity is that it does not have a front desk or staff available on-site for inquiries. Everything related to check-in, check-out, and any other matter is handled at the Hotel Krone, two blocks away.

We stayed in the Symphony Room for two nights. The room is very nice, equipped with modern furniture, a comfortable bed, two chairs and a small table, a small and useful fridge, and a coffee maker available with capsules (very good indeed!).

As an additional detail, they provide a free transportation card for the duration of the stay. If you have a vehicle, they offer parking (not on the same property) with a valet parking system for CHF 27 per day. Since it was very expensive, we chose not to use it.

We would definitely stay at Hotel Magic Luzern again.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: For parking, consider the P+R system. It is a bit unconfortable but you save a lot of money
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moreland01 wrote a review Sept 2023
Fort Collins, Colorado
+1
3.0 of 5 bubbles
Their pics are deceiving. We stayed in the Symphony room. It badly needs a coat of paint, some new furniture and a deep cleaning. The bed and bedding was clean and okay, other than the very flat pillows. The main lobby for the hotel is a walk down a couple of alleys and across a square. That's where you'll have to go for breakfast, check-in, etc. We left after 2 nights and would have left sooner if we could have arranged another hotel. On the bright side, their breakfast was the best we had throughout our entire 3 week stay in Switzerland. There is no air conditioning. This room faces an alley where smoke wafts into the room when the restaurant workers below are taking their break.
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Date of stay: September 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Maybe stay in a room other than "Symphony".
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony S wrote a review Jul 2020
Switzerland
2.0 of 5 bubbles
My wife and I spent a night in this hotel on Saturday 18th of July.

I have to admit, I was really disappointed.

I live in Geneva, and for the price paid in your hotel (CHF 255), I could have found a much better value for money hotel room in Geneva, even though is quite pricey city. I wanted to book a room, hesitated for a while but eventually decided to book a suite, thinking that the room would look nice and all.
Everything was falling apart. The horse for the Jacuzzi was broken, paint was falling from the ceiling, there was hairs on the floor and dust under the bed, there was toilet paper around the fire alarm, and the view supposed to be a city view was actually a view over some roofs - with direct view in our room.
I have attached a few pictures so it would hard for you to say that I am exaggerating.
So I checked in, got the key, walked around the room and went back to the Krone Hotel. I spoke to the person at the desk, who was no less that the front office manager. I even have his name on paper: Daniel Friedrich. I told him and explained what was wrong with the room, but with all the worse arrogance, the king you would think only you can find in Paris, did not care at all about my saying and dismiss all my complains. Hi answer was the booking is non-refundable and we do not have any other room available. In other words: bug-off.

Lucerne and the surrounding are really beautiful, so and the end of the day this is all I will remember.

But still: at this time the situation is complicated, and we ask Swiss citizens to spend their summer holiday time in Switzerland, which is the best thing to do for the economy and hospitality business. How can this type of behaviours can attack Swiss customer? I am sure that the staff at the hotel do not care much about Asian tourists, who they will never see again, but may be because they have seen too many of them, they think they can do the same with Swiss nationals?

That was a bad experience, and even though I will return to Lucerne sometime soon, I will make sure that I will not book in any of your hotels : Krone, Stella nor Magic.
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Date of stay: July 2020
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: choose another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michele C wrote a review Oct 2023
Jensen Beach, Florida
2.0 of 5 bubbles
The location of the hotel was very good for activities and restaurants.
We used a travel agent and somehow got booked in the "pirate room".
The room itself overlooked a "courtyard", in the evening it got very loud with the many patrons eating in the outdoor restaurant and each evening there were "performers" doing acrobatic stunts and playing loud music.
The bed itself was shaped like a ship and the mattress was inside it so we bumped our elbows and knees all night.
There is no A/C and there are no screens on the windows to keep bugs and birds out. There was not any type of cross breeze to help cool down the room, but it did contain 2 small fans.
We would not stay here again.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Culture643996 wrote a review 10 Jun
1.0 of 5 bubbles
I cannot rate this hotel,
room was tired and grubby old, not quaint old and felt dusty and unclean
while the sheets and pillow cases were clean, we both got bug bites.
the curtains were faded and dirty.
just overall not a great stay,
location was great.
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Date of stay: June 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ilovetotravel155 wrote a review Jul 2020
Geneva, Switzerland
4.0 of 5 bubbles
We stayed here 2 nights - we were aware that the check in and check out are at hotel Krone which is really no big deal, its a few meters away. The receptionist was really kind! The room we got was big !! (Swiss cottage room) and the tea and coffee were complementary. The location is GREAT! i really liked the hotel, it was fairly priced and conveniently located. I would return
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GanesanAbbu wrote a review Oct 2023
Winkler, Manitoba
3.0 of 5 bubbles
Stayed 2 nights in October. Located close to Chapel bridge in old town Luzern. Clean and very simple. Access by card entry through door in passage. Check in located at Hotel Krone - 50 m away. No front desk at hotel and breakfast available for CF19 at Hotel Krone
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
napisarn wrote a review Sept 2005
Houston, Texas
+1
4.0 of 5 bubbles
We spent one night at the Hotel Magic in early Sept. This hotel is quite different from your typical European hotel in that the rooms are themed. Perhaps this might seem Vegas-like, but our room at least was tastefully decorated in a Swiss Chalet theme, and not cheesy in any way. Though we did not have a view of the lake (the hotel does sit on the river on the main bahnhofstrasse), we had a back alley view, which was charming in its own way. The hotel is in the Old Town area of Lucerne, the most charming pedestrian only area, in one of the town squares near the old town hall and bell tower. It is a 10 min walk form the train station, and shops/restaurants are right outside your door. There is no air conditioning at this hotel as with most hotels in Switzerland, though this was fine in September. There was a very well-stocked minibar/fridge in the room that was not overly priced, which is helpful since the markets close early around town.

My only complaint is that the bathroom was small even by European standards with a curtain ringed shower stall that was perhaps 3 x 3 feet square; it was very modern, however. Only other awkward thing is that the hotel is run by the Best Western HOtel Krone nearby, so all the service, check-in, check-out is run from there, so there is no formal lobby. The breakfest was served at that hotel, and is a typical european breakfest with bread, cheese, meats, yogurt, creal, juice, etc, and was very good and satisfying, though it is hard to really mess up a European breakfest.

We enjoyed our stay at this hotel, found it quite adequate with a great location for sightseeing in Lucerne. Great place for the casual tourist.
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Date of stay: September 2005
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
headin_on_out wrote a review Oct 2006
Abruzzo, Italia
4.0 of 5 bubbles
I stayed for two nights while in Lucerne for business. This hotel is affiliated with Hotel Krone and Des Balances, and does not have its own front desk, restaurant or concierge. You check in at one of the other hotels then walk one or two blocks to the Magic where you slide your room key to enter the hotel.

All of the rooms are "themed" and mine was the "Lotus Room" complete with bamboo furniture. The room was large and well appointed (despite the bamboo) with two windows that looked out onto a pretty platz (see photo).

The location is fantastic... right in the middle of the pedestrian zone. About 10 min walk to the train station, about 2 min walk to the lake.

An earlier reviewer complained about noise, but during my stay it was quiet and comfortable. Perhaps only certain rooms have a noise problem.

I recommend the Magic.
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Date of stay: September 2006
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesCheck-in / front desk
3.0 of 5 bubblesService
3.0 of 5 bubblesBusiness service (e.g., internet access)
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from tmynatt
Knoxville, Tennessee7,313 contributions869 helpful votes
The Tripadvisor Amenities section says breakfast is included. That is no longer true and should be updated with the correct information.
Shoppersparadise asked a question Oct 2016
Hobart, Australia13 contributions5 helpful votes
Hi From the train station what is the best way to get to this hotel please Thanks Robyn
Answer from Neubecker
Geneva, Switzerland129 contributions66 helpful votes
You simply walk. The walk is just five minutes. Train Station to the Kappelbrucke bridge, cross that and then go up the steps into the courtyard. Just a tiny bit down the courtyard is the hotel where you checkin. That information is on the website. The checkin hotel will move your bags for you, once you have checked in.
Answer from olip
lucerne7 contributions1 helpful vote
please book a double room and a triple room, for more informations please visit our homepage altstadthotels
Vishnu P wrote a tip May 2024
16 contributions1 helpful vote
2.0 of 5 bubbles
"Carry a hand/motorized fan, also plug-points"
Read full review
SM-Travellers wrote a tip Feb 2024
Buenos Aires, Argentina967 contributions169 helpful votes
4.0 of 5 bubbles
"For parking, consider the P+R system. It is a bit unconfortable but you save a lot of money"
Read full review
Moreland01 wrote a tip Sept 2023
Fort Collins, Colorado21 contributions9 helpful votes
3.0 of 5 bubbles
"Maybe stay in a room other than "Symphony". "
Read full review
Melanie wrote a tip Apr 2023
Adelaide, Australia268 contributions81 helpful votes
5.0 of 5 bubbles
"Easy walk from station but there are cobbles and a few stairs to manage."
Read full review
Tony S wrote a tip Jul 2020
Switzerland8 contributions13 helpful votes
2.0 of 5 bubbles
"choose another hotel"
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Not the right property for you?
There are more places to choose from in the Lucerne area.
PRICE RANGE
£148 - £242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
magic hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
13
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL MAGIC - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hotel Magic
Which popular attractions are close to Hotel Magic?
Nearby attractions include The Riddle Escape Games (0.2 miles), Gameorama (0.2 miles), and Lake Lucerne (0.2 miles).
What are some of the property amenities at Hotel Magic?
Some of the more popular amenities offered include free wifi, breakfast buffet, and baggage storage.
Is parking available at Hotel Magic?
Yes, valet parking is available to guests.
What are some restaurants close to Hotel Magic?
Conveniently located restaurants include Antons Restaurant, Pikante Peruvian Culinary Art, and Bellini Locanda Ticinese.
Is Hotel Magic located near the city centre?
Yes, it is 0.2 miles away from the centre of Lucerne.
Which languages are spoken by the staff at Hotel Magic?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Hotel Magic?
Many travellers enjoy visiting Musegg Wall (0.2 miles), Nadelwehr (0.1 miles), and Rathaus Stadt Luzern (0.02 miles).
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