Large room with terrace and stunning views. We loved every moment of our stay. Restaurant of its quality and artistic presentation of the food was a real bonus. Service was friendly and professional and we were able to relax in considerable comfort.
The Hotel: Fantastic site and view over Lugano. A great garden outside with a view onto the lake and surrounding mountains which are breathtaking while you drink your cocktails. A nice pool and overall luxurious interior and an eye catching building. The Staff: Very professional, discreet and most importantly, from the room cleaning lady to the receptionists, luggage carriers, parking assistants and all in the bar, restaurant or morning breakfast personnel - all smiling and with a disarming politeness, even under big stress, as there were quite some guests. Fantastic. The Room: We took a “Panorama Suite with Balcony”. Definitely take this class as it gives you room to enjoy the time spent inside and the balcony is precious to absorb the beauty of the lake and the bay. Luxurious. Evening hours were just so relaxing and romantic sitting or lying on one of the stretchers. Covid-19: all precautions and measures taken, social distancing respected, all personnel wearing protective visors (very good!), desinfectants everywhere, all in all you can feel totally safe and enjoy your stay. Observations: I was expecting a standing shower, but got the old fashioned “shower/bathtub” combination, which was ok and large enough. The other thing was that unfortunately our room must have been right under the restaurant above, so from 10pm until around midnight we were hearing tables and chairs being moved around. But we got used to it fast as we were either watching tv or were sitting outside and we overheard it after the second day. We did not complain as it was ok, but I can imagine this to be an issue for people going to bed early. Check this out before you book definitely. All in all a great four nights stay in an enchanting house with personnel who love their jobs and show their pride to be serving here. Really exceptional and we felt very welcomed, at ease and at home. Thank you. I wish to all of the staff to stay safe and healthy and the best for the coming months of this dark Covid stricken period. …
We visited this hotel for a birthday celebration. The building is a beautiful property with fantastic view. That however comes at cost of location - you need a car or taxi to efficiently get to the city center. This is a five star hotel. Staff at reception is professional and friendly. There is room for improvement regarding staff in the bar/bistro in terms of pace, reliability and friendliness. Another point is the pool area which made an abandoned impression on us and there is no service. What I would expect here is a pool area with staff that greet you when you sit on your pool chair and you can order drinks etc. We complained about these points and the complaint was handled very professionally and generously by Francesco. The restaurant in the hotel is very good. The rooms are spacious and remarkably quiet. Beds are excellent. Breakfast however is more on 4 star level based on its variety. I received a birthday cake. Before arrival, I requested that the newspaper „New York Times“ be delivered to us each morning and the hotel confirmed by e-mail, but then completely forgot about this. Overall the feeling of being there is quite special and that‘s what makes this review a 5 star review.…
Leopoldo is truly an amazing relais chateau property. Very intimate, cozy, comfortable, spacious and the staff is very accommodating and friendly! Food was excellent, as well - both dinner and breakfast!
We stayed as a couple for one day: everything was more than perfect - room, friendliness, food. View and atmosphere are stunning! This extraordinary hotel is certainly not cheap, but it is definitely worth every single EURO.
Beautiful place, picturesque views, delicious cuisine, authentic, gentle, tailor-made service, relaxing spa, comfortable rooms. It was nice place to work and to relax. Brilliant work of the Villa's Team. Thank you for your warm welcoming! We will come back!
We would definitely come back here. Wonderful staff and great location. The breakfast is super and the choice is very good. Great customer service. Close to town but still quiet. Slept like logs, comfy bed, turndown service. Nespresso coffee refilled during the evening.
Very good service, food. Room with astonishing view. highly recommended if you want to rest, relax and enjoy lake Lugano view. We went for the gala diner excellent wine recommendation and very good food.
We stayed in the VPL twice in the past months-once for a week, and then a long weekend. Both times we were extremely happy with the experience. The hotel is simply exquisite. We enjoyed the amenities, including our beautiful and lovely room with lake view, the wonderful breakfast on the terrace, and the bar. The breakfast buffet has a wide variety of food and drink. Egg to order are no problem, and again the service is perfect. We asked one colder but sunny morning if we could sit outside on the terrace, and this was of course no problem for the staff, who arranged everything immediately. We especially enjoyed listening to the live music in the bar, and ate there a few nights. No matter what you do at the VPL the service is perfect. Your slightest need is noticed (usually before you even say something). Extremely friendly and helpful staff with a "can-do" attitude. Highly recommended!…
A hotel where you should have aRolex on your wrist, a cigar between your lips, rolls parked in the parking and glass of champagne between your fingers. The epitome of luxury in musical synchrony with caring service which was absolutely filled with humility without an iota of arrogance was the greatest surprise. Feel at home while you are surrounded by luxury all around. A great property, up the hill. Amazing Michelin Star restaurant cooking up great food served with style and elan. A place to be to celebrate one's success with their loved ones their family. Loved the property all the way as it was comforting and fun for the kids too. Keep it exactly this way and no once can complain about anything.