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Hotel Phoenix

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Traveller (153)
Room & Suite (75)
Dining (10)
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Overview
  • Excellent78%
  • Very good18%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“bay window”(6 reviews)
“train station”(60 reviews)
“superior room”(7 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Rooms
Family Rooms
Bar/Lounge
Fitness centre
Multilingual Staff
3 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (424)
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Traveller rating
210
39
5
2
2
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LanguageEnglish
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210
39
5
2
2
Show reviews that mention
All reviewsbay windowtrain stationsuperior roomlog firequiet streetmin walkinglovely barcoffee machineowners and staffenjoyed our staysunnegga liftincluded breakfastheavy luggagewonderful staymatterhorn viewtop floorperfect hotel
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1 - 5 of 258 reviews
Reviewed 2 days ago via mobile

I loved, loved, loved this hotel. The room was clean and comfortable with a cute little terrace area right outside and a pretty view. The bed was comfortable and the WiFi was excellent. The staff is so lovely and helpful. Yolanda gave us great advice...More

Thank QueenMab85
Reviewed 4 days ago

My family had the best trip in Zermatt thanks to Hotel Phoenix. The staff and owners are so hospitable, the hotel is lovely, and the breakfast is delicious. Only a couple of minutes to the slopes and about 10 minutes into town, where the staff...More

Thank Arielle S
Reviewed 12 April 2018 via mobile

Great spot, quiet but close enough to downtown. Friendly and helpful staff. Great breakfast in the morning and view of the Matterhorn from most rooms. The hotel was fantastic and made me wish to stay longer in Zermatt!More

Thank Matt F
Response from hotelphoenix, Inhaber at Hotel PhoenixResponded 17 April 2018

Dear "Matt F", Thank you for your excellent review here on TripAdvisor. We are happy that you liked the quiet and central location, the friendly hospitality, the delicious and rich breakfast buffet, the Matterhorn view in the rooms and the holidays in general. We hope...More

Reviewed 6 April 2018

When we decided to visit Zermatt I searched out different hotels. I looked at a lot of reviews and decided on the Hotel Phoenix. It was a wise decision. Everything I read lived up to the quality and service of this hotel. The staff, breakfast,...More

Thank mrafwingnut
Response from hotelphoenix, Inhaber at Hotel PhoenixResponded 11 April 2018

Dear "mrafwingnut", Thank you for taking the time to share your five star review. We are delighted to hear that you had a great weekend stay with us at Hotel Phoenix and our accommodations were a perfect fit for your Zermatt trip. We pride ourselves...More

Reviewed 6 April 2018

On a recent ski holiday we had the pleasure of staying at The Phoenix. The team, led by Laurence and Denis, could not have been more hospitable and helpful. I suffered a ski injury my first day on the slopes, which mean having my knee...More

Thank Kemal A
Response from hotelphoenix, Inhaber at Hotel PhoenixResponded 11 April 2018

Dear "Kemal A", Thank you for taking the time to share your experience with us and other travelers. We are pleased to hear that you liked our hospitality, the ideal and quiet location, the delicious breakfast buffet and of course, the rooms. We look forward...More

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Most Booked Properties in Zermatt
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Things to do
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$160 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Ski-In / Ski-Out Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$160 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Ski-In / Ski-Out Hotel in Zermatt
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (153)
Room & Suite (75)
Dining (10)
Questions & Answers
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heidi01_12
17 January 2018|
AnswerShow all 3 answers
Response from hotelphoenix | Property representative |
Dear Heidi By car you can drive only to Täsch (5km away from Zermatt). Zermatt is carfree. The car can be accommodated in one of many parking garages. A shuttle train will take you to Zermatt every 20 minutes. Alternatively... More
1
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Google Translation
594jessiec
12 December 2016|
AnswerShow all 2 answers
Response from MetalVinnie | Reviewed this property |
1 - 3 minutes walk to the bus stop and 4 minutes bus ride (free) 2 - 306
0
Votes
Google Translation
suzijon
3 December 2014|
Answer
Response from hotelphoenix | Property representative |
Good morning. Thank you for your questions. There are only a few hotels for ski in and out. But we are 1 minute walk to the bus stop Matterhorn Glacier paradise and 2 minutes walk to the Sunnegga paradise. A ski in or out... More
0
Votes
Google Translation
Room Tips
"We booked two rooms (2 adults, 2 children) that had a common entrance leading to a small hallway. It became a..."
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"We chose a balcony room on the top floor."
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"Ask for a room with a Matterhorn view- you will remember it the rest of your life!"
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"Go for deluxe with Matterhorn view"
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